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Reviews of Pullman Melbourne Albert Park

5 out of 5
Pullman Melbourne Albert Park
65 Queens Road, Melbourne, VIC

Reviews

8.6

Excellent

Rating 10 - Excellent. 521 out of 1003 reviews" "
Rating 8 - Good. 324 out of 1003 reviews" "
Rating 6 - Okay. 99 out of 1003 reviews" "
Rating 4 - Poor. 31 out of 1003 reviews" "
Rating 2 - Terrible. 28 out of 1003 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

SAY CHAN

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable rooms but the facilities are a bit old such as no USB or USB-C ports in the sockets in the room. Wifi facilities were great.
Stayed 4 nights in Apr 2024

10/10 Excellent

Malcolm

Traveled with partner
Absolutely awesome staff
Stayed 2 nights in Mar 2024

8/10 Good

Richard, Wembley

Stayed 2 nights in Feb 2024

10/10 Excellent

Tara

Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice place to stay. Plenty of transport options around. Nice to be able to walk the lake. Could do with some renovations, although had everything you need.
Stayed 2 nights in Feb 2024

2/10 Terrible

Daniel

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Firstly, to be charged $400 for one night i expected a lot more. The service was below average, the rooms were just like a travel lodge and what really irritated me was after spending all that money they still charge you $15 to hire a movie and there is no option to watch a film or watch TV for free which is ridiculous. Not impressed at all and id highly recommend staying elsewhere. In my eyes this was a complete ripoff
Stayed 1 night in Feb 2024

8/10 Good

Ryan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely place to stay, in close proximity to Melbourne City, but not stuck in the hustle and bustle. Service, however, was variable. We lost the chance to stay for an additional night when the service representative booked the wrong date in error, and then when the error was discovered the hotel was fully booked and no option was given to us to stay for another night, so we had to book at very short notice for another hotel (during the busy Aus Open week).
Stayed 2 nights in Jan 2024

10/10 Excellent

Susan

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Jan 2024

6/10 Okay

Dinkar

Traveled with family
Poor breakfast and plumbing
Plumbing in bathroom was terrible. Wrong sink tap. Leaky bath tap. Soap were not refilled. Same breakfast menue for 7 straight days.
Stayed 1 night in Jan 2024

6/10 Okay

Shivani

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
The Pullman is in a lovely area. Very light on staff so always need to wait long times at front desk. Rediculous that I had to pay $45 a night for parking. Bathrooms are dated and old. Rooms need an uplift. Definitely no where near 5 star.
Stayed 4 nights in Dec 2023

6/10 Okay

Gaurav

Traveled with family and small children
Disliked: Cleanliness
Dirty carpets small rooms Sudden hot water in shower V small basin
Stayed 4 nights in Dec 2023

6/10 Okay

Agatha

Liked: Cleanliness
Disliked: Property conditions & facilities
This is not your typical Pullman hotel as it is very dated. It is more like a 4 star hotel. We were also given the wrong room on arrival and had to change rooms to a room with NO view, which was a hassle as we had to wait for luggage to be moved and were not even given a better room for the inconvenience! No smart tv either. Parking was very expensive too!
Stayed 5 nights in Dec 2023

8/10 Good

Hussein

Stayed 5 nights in Dec 2023

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and clean.
Stayed 2 nights in Dec 2023

6/10 Okay

Stephane, Ho Chi Minh City

Liked: Cleanliness
Disliked: Amenities
Standard hotel, nothing fancy nor special
Stayed 1 night in Dec 2023

8/10 Good

David

Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Angelo

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

2/10 Terrible

JING

Stayed 3 nights in Nov 2023

10/10 Excellent

Andrew

Liked: Cleanliness
Stayed 1 night in Nov 2023

8/10 Good

Mary Lorraine

Traveled with group, Business traveler
Liked: Staff & service, amenities, property conditions & facilities
I asked for a room with a view, and that’s exactly what I got. The staff were always pleasant. My only grouse was that I tried on several occasions to raise housekeeping and room service. I gave up the idea in the end. I can only assume that because of the large number of attendees at our conference, they were stretched to the limit.
Stayed 5 nights in Nov 2023

8/10 Good

Jacques

Stayed 1 night in Nov 2023

8/10 Good

Scott

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Had COVID so was stuck in room for conference. Room was big enough to not go insane.
Stayed 4 nights in Oct 2023

10/10 Excellent

Mia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area and staff are super friendly and helpful
Stayed 2 nights in Oct 2023

10/10 Excellent

Bridget

Stayed 1 night in Oct 2023

8/10 Good

Kerri-Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Jenny

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel itself was great and an excellent venue for a conference The only downside was not being close to any other restaurants or cafes
Stayed 3 nights in Sep 2023

10/10 Excellent

Richard, Del Mar

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Excellent stay. Very comfortable, with top notch service.
Stayed 2 nights in Sep 2023

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with nice facilities
Stayed 1 night in Aug 2023

8/10 Good

W J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Aug 2023

2/10 Terrible

Nicole

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty socks of previous person staying in room under chair/couch, crumbs/dirt on floor, dust all over the cups/cutlery in room. Dust in centre display outside of room, check in process was not smooth asked where to park told drive out there turn left and you’ll see it ok. Charged more then the Wotif price, made a complaint to staff was offered buffet breakfast for 1 day, won’t be using Wotif again as it’s the second accomodation with poor cleaning and poor customer service
Stayed 2 nights in Aug 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large very comfortable rooms. Friendly staff and service
Stayed 2 nights in Aug 2023

4/10 Poor

Glenn

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Bad business trip
Bed was 2 beds pushed together and kept falling apart in the night...asked several times to remedy but no response. 3rd day in there was no bed making at all. Failoed to clean toilets and showers at all
Stayed 5 nights in Jul 2023

10/10 Excellent

ranjini

Liked: Cleanliness, staff & service, property conditions & facilities
This is second stay here ! Comfortable rooms
Stayed 3 nights in Jul 2023

10/10 Excellent

Claire

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The Pullman is a great place to stay for the whole family. Kids love the pool and the gym is fantastic. Rooms are really lovely and the beds in particular are super comfortable. The buffet breakfast is a hit and has lots of options for everyone.
Stayed 1 night in Jul 2023

10/10 Excellent

Rosemary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A lovely hotel, nice staff. We really enjoyed our stay.
Stayed 2 nights in Jul 2023

8/10 Good

Katie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location with trams close
Stayed 2 nights in Jul 2023

8/10 Good

Ji hyun

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
When we checked in (just after midnight) the room have no water. I called reception the lady asked come downtown to reception to get water so we go down to her and she said next time ill charge for the water. Except her the staffs was helpful. The location is great, to get the trams really convenient. The buffet breakfast is really poor. We stayed 5 night, everyday was same and really low level
Stayed 5 nights in Jun 2023

4/10 Poor

Annalise Maria

Traveled with family
Disliked: Staff & service
Customer service was not good and room service wasn’t available after 9 so the girls got very hungry and had to Uber food Also what they did order was horrible They wouldn’t recommend the Pullman it to anyone I was disappointed for them because the Pullman is meant to be good value
Stayed 4 nights in Jun 2023

10/10 Excellent

Marie

Stayed 1 night in Jun 2023

6/10 Okay

Kerri

Liked: Staff & service
Stayed 1 night in Jun 2023

8/10 Good

Serene

Liked: Cleanliness, staff & service, property conditions & facilities
We were attended to be Benjamin during check-in with excellent service and speed. Location is great - opposite the Albert Park and within mins drive to shopping and attractions. Room is relatively good sized. We took the family room for a family of 4 with 2 young kids. Ample space for luggages. Pillows were too flat and uncomfortable / mattress was great though. We found the trashbin unlined and left on the table when we returned to the room on the 2nd day, it’s unhygenic as the coffee machine / cups are also placed on the same table. Housekeeping line is perpetually unanswered.
Stayed 4 nights in Jun 2023

8/10 Good

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well Positioned
Always a pleasure to stay here with good facilities overall
Stayed 1 night in Jun 2023

10/10 Excellent

Alicia

Stayed 2 nights in Jun 2023

10/10 Excellent

Timothy

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel to stay at with a young family
Stayed 1 night in Jun 2023

10/10 Excellent

Adrianne

Stayed 1 night in May 2023

6/10 Okay

Mark

Liked: Staff & service
No
Stayed 1 night in May 2023

6/10 Okay

Louise

Liked: Staff & service, property conditions & facilities
The location and gym and pool were terrific. The staff was accommodating. The room was spacious. The bathroom was old fashioned: badly designed bath and shelving. The cleanliness was good, but the staff didn't replenish coffee and tea and didn't take care of replacing toilet paper and tissues. I had to ask
Stayed 8 nights in May 2023

8/10 Good

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room service meals were excellent. Most staff were very friendly and helpful.
Stayed 2 nights in May 2023

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy location to drive to and from with great access to public transport within a reasonable walking distance. Staff are always knowledgeable and happy to assist with any enquiry. More english breakfast tea in room onky 1 sachet on checkin. Instructions for coffee machine both in room and in canteen facility.
Stayed 1 night in Apr 2023

6/10 Okay

Peter

Business traveler
Liked: Cleanliness, room comfort
Charging credit cards in advance is poor form
Hotel was ok - more 4 star than 5 star. But the practice of taking $200 off your credit card to cover 'incidentals' and told the money will come back in 7-10 days is poor form. Most hotels put a $1 charge on the card, or don't process the amount unless this an issue at checkout. Will be staying elsewhere next time
Stayed 2 nights in Apr 2023

10/10 Excellent

Dale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent
Stayed 1 night in Apr 2023