Ratings based on 3,531 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
91% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
3.8 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago, IL

Spacious and beautiful hotel

Posted May 27, 2015
The staff is beyond nice from the front desk, to the bar tender, to housekeeping. Always very helpful and prompt with requests.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Sydney, Aus

Great location

Posted May 26, 2015
Excellent location right near flinders station. Beautiful building with spacious rooms.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 25, 2015
Pros: Position. Presentation. Later checkout. Beautiful smell throughout. So clean and comfortable.
Cons: I was surprised when I checked out that the assistant manager never asked me if I enjoyed my stay or even suggested he would like me to visit again.
Location: Easy access to everything. Close to teams, shops, Southbank and trains.
Really enjoyed our stay with you. Loved the reception area and the lounge.
5 out of 5
Recommended
for Everyone
by A verified traveler

Awsome room nice and sound

Posted May 25, 2015
Checked in late arvo only took two minutes , parking next door sooo good, loved will be back .
1 out of 5
Recommended
for Everyone
by A verified travelerfrom Tasmania

cost us 800 dollars

Posted May 20, 2015
Pros: Central
Cons: Better user friendly clock in room
The wake up call did not happen at 3am the taxi did not happen at 4am as a result we did not get to the airport on time, lost our flights and had to buy more and another nights accommodation near the airport. This could have all been prevented if the hotel staff had done these things. Cost us approx. $800.
2 out of 5
Recommended
for Everyone
by A verified travelerfrom Tasmania

Cost us $600

Posted May 19, 2015
Cons: in room clock that works with easier alarm
I stayed there other day, I love it here. But my wife stayed here last night and she says the wake-up call for 3am didn't happen. Plus the taxi for 4am must not have happened either as she did not get a call then either. Very disappointed as this whole experience cost us approx. $600. Plus another nights accommodation near the Tullamarine taxi etc so closer to $800 out of pocket.
3 out of 5
by A verified travelerfrom melbourne

Tiny room and u could barely turn around in

Posted May 16, 2015
It was as small as a dorm room and the window looked into a wall- directly in front of the elevator entrance- it was very hot even though we turned down the heater- maybe it was because we had two single beds they thought we were students and would not care about the room
4 out of 5
Recommended
for Everyone
by A verified traveler

The staff were very helpful in every way

Posted May 12, 2015
Our first time in Melbourn and the hotel and staff made it a memorable experience!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Sydney

Close to everything

Posted May 10, 2015
Pros: The location
Cons: Beds and Internet.
Location: Crown, Southbank, tram rides, city shopping and restaurants
We traveled to Melbourne to attend the new Heston restaurant. I chose this hotel because it was close to everything and it was. We walked just up the street and we were in the heart of the city. Tram stop just out front which took us to Docklands and around the city and its free! Across the bridge and we have Southbank and the crown casino. Lots of cheap eats near by and cool hidden ally's with restaurants. Hotel staff were very friendly and helpful, the hotel is old but in great condition. the gym was also very good. Only downside was the room, they put us in a tiny box with two window views of a brick wall. The beds were split into twins and were the most uncomfortable beds I've slep on. I had a sore back for a few days. The internet didn't work once for us in the room and the walls block your phone service.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NSW

Great when on business

Posted May 6, 2015
I stop in Melbourne for work once a month and this hotel gives me everything I need! Central, clean and friendly - it's perfect for me. Thanks!