Ratings based on 3,617 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Perth

Great Location

Posted Apr 29, 2015
Pros: Location, Staff and views
Cons: The tariff was very well priced for such a good hotel BUT management needs to address the cost of F&B. $8 for a small bottle of water?
Location: lots to do and see in the Paris end of Melbourne
I've stayed here before for business and pleasure and have always enjoyed the atmosphere.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Tasmania

wonderful experience

Posted Apr 21, 2015
lovely presented hotel, friendly & very professional staff. Would highly recommend and will definitely be back Thank you
4 out of 5
Recommended
for Everyone
by A verified travelerfrom syd

Nice hotel

Posted Apr 18, 2015
Check in staff very warm and friendly. Location great if you love great restaurants and cool bars. Comfortable room but the bath robes are rough as hell. Put a hand towel at the back of the bath when having a shower or the floor will be flooded.
4 out of 5
Recommended
for Everyone
by A verified traveler

Really nice hotel and in a great position.

Posted Apr 10, 2015
Great hotel - close to all places in Melbourne CBD.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Auckland

Luxury hotel adjacent to luxury shopping

Posted Apr 5, 2015
Pros: Refurbished to a fantastic standard
Cons: Nothing
Location: Fantastic hotel adjacent to lovely parks and top end shopping
Many years since I have stayed here, but recalled it was luxurious at the time. Not to be disappointed the latest refurbishment reminded me of how wonderful this hotel is.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing

Posted Mar 3, 2015
Good service, beautiful rooms with beautiful views and so convenient in the middle of the city. Valet parking was extremely nice.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 27, 2015
A beautiful property, great location, incredibly helpful employees, especially the concierge - Liam was one of the best, not the best, concierge we have had the pleasure of meeting.
3 out of 5
by A verified travelerfrom Wangaratta

Response

Posted Feb 15, 2015
Pros: Clean, central, Very Nice, close to cafes etc
Location: Why no Sauna, Why No Pool.
Small Room, No Pool, No Sauna, Not a hotel for Families or Children, Appears the Hotel aims at Business class people and Older adults or couples only, We had booked for 2 Adults and One Child ( 10 Years old ) and it was confirmed on our Booking and we got One king bed, no additional Bedding, Extremely Poor and my Points for A Club may not have been updated on my account, when I asked at the front desk it didn't appear to have been updated and they were not prepared to update my points for me.
5 out of 5
Recommended
for Everyone
by A verified traveler

Elegant hotel with nice views

Posted Feb 15, 2015
Very nice hotel- staff all extremely helpful and friendly. Rooms were large and clean- all facilities available. Bed was my only issue with the stay. Pillows that were In the room were terrible however there is a pillow menu.
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom 大阪

スタッフが自分の言葉でフレキシブルに対応する良い意味アナログな良質のサービス

Posted Feb 15, 2015
Pros: モーニングコールをお願いしたら、セカンドコールまで聞いてくれ、しかも自動ではなく、スタッフ自身がかけてくれました。
Location: ローケーションがよいので、途中でホテルに荷物を置きに帰ったり、休んだりできます。 セントパトリック教会やトリジュアリーガーデンのすぐ近く。ブロックアーケードやロイヤルアーケードも歩いてゆけます。
夜中到着でしたが、フロントの対応もよく、英語があまり得意ではない私でしたが、不愉快な感じが一切しない良い対応でした。38階の東側でしたので、夜景はもちろん朝日がとてもきれいでした。