Ratings based on 556 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Singapore

Good & would like to go back again

Posted Dec 17, 2014
Cons: Customer Services.
Keep it short & sweet. 1. Check in very early & need to go for land tour real early. They keep my luggage safe and bring it up to the room when the room is ready. 2. They text me when the room is ready while I am outside. 3. The location - not bad. Able to find food easily.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Australia, Gold Coast

Great location,

Posted Dec 13, 2014
Pros: The hotel was very inviting and clean.
Cons: The airconditioning in the room
Location: Shops, restaurants, museum, Library. Melbourne loved it.
The experience was most enjoyable. The people were very friendly.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Queensland

Wonderful hotel, staff and location.

Posted Dec 9, 2014
Pros: Clean, studio room was huge.
Location: Close to wonderful Restaurants.
Will defintely return as the hotel and staff were wonderful and the rate paid with flights and hotel was great given the hotel is 5 star.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Australia

Great service, comfortable room.

Posted Dec 9, 2014
Very nice hotel, although the rooms will be due for a renovation relatively soon. Excellent service from all of the staff, especially at check in. Wish there were more vegetarian options on the room service menu, particularly the late night menu, which has nothing for vego people at all. Overall though, fantastic hotel.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Australia

Advantages of a hotel plus an apartment

Posted Dec 8, 2014
Kitchen is small but ok for the basics. Nice pool & gym, great CBD location
3 out of 5
by A verified travelerfrom sydney

Great location but tired looking

Posted Dec 1, 2014
Pros: Location
Location: In the heart of the cud so great for shopping, dining and theatre
Good location but in urgent need of a face lift! Carpet looked dirty and fittings looked worn.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom sydney

Staff prepared to go the extra mile

Posted Nov 16, 2014
The staff were warm friendly courteous and incredibly helpful. Nothing we asked for during our stay was too much trouble. The room was beautiful. The hotel is conveniently located to a number of theatres, shops and good restaurants.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay

Posted Nov 6, 2014
Pros: Was a present and the best present I've had for ages
Cons: Have a similar hotel in NZ
Location: Near everything. Was great
Fun and more fun. Good shopping and heaps to look at. Will come back again.
3 out of 5
by A verified traveler

old style five star hotel - good location

Posted Nov 5, 2014
We found the location to be great, quick walk to bourke st mall. Room was nice but old style. Not enough channels on the tv. Rooms getting a little outdated. Very small space for toilet/shower. Bed was very comfortable. A little bit of noise on the first night.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to theatre

Posted Nov 4, 2014
Cons: Breakfast dishes contained too many DRIED herbs.
Hotel seems a little dark and tired. Had breakfast only the first morning of three, after the first we ate out all the time. Even the mushrooms at breakfast were overloaded with herbs, which is not needed on mushrooms.