Ratings based on 8,824 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
92% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

More trouble than it's worth

Posted Jul 25, 2015
It's not worth the trouble, every time one of the staff told me something about payment or anything the next would say something completely different. And am now waiting for my down payment back after a week.
5 out of 5
Recommended
for Everyone
by A verified traveler from sydney

Still as charming as ever

Posted Jul 25, 2015
Stayed for one night on business. Wonderful position close to all transport and fabulous coffee shops, restaurants etc. Easy walk or tram into centre of the city. Comfortable beds and clean rooms all with the charm and old world glamour that this hotel is famous for
4 out of 5
by A verified traveler

Posted Jul 24, 2015
Desperate for a refresh. Keep the same charm but freshen up the decor.
5 out of 5
Recommended
for Everyone
by A verified traveler from Auckland, New Zealand

Fabulous hotel!

Posted Jul 24, 2015
Pros: The look and the service.
Cons: Black out curtains in the bedrooms.
Location: Within 1km of Collins St and 100 metres of tram stops.
I booked this hotel because of the size of the rooms. My husband & I plus 2 teenagers who refuse to share a bed, travelled to Melbourne for a whistle stop shopping trip of 3 nights. Initially I booked a Victorian Suite with 2 beds. When I phoned to arrange a rollaway bed I was told they had a 3 bedroom suite (for the same price) and we were booked into that. Fabulous. The 3rd floor suite was large, clean, warm and had wonderful views. The only negative was the curtains in the master bedroom were not great at blocking out the light and so our room was not as dark at night as I prefer. I understand they are commencing an upgrade soon so this may be remedied. The staff were friendly and professional. The location is great - everything (shops, restaurants, cafes) are within walking distance or the free inner city trams. Taxi from the airport was about $AUD80 (slightly less going to the airport). Perhaps not quite as much grandeur as expected (things were a little dated) but this gave a feeling of lived in comfort which was wonderful for our quick city break. We would definitely return to this hotel and recommend it to friends and family.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sunshine Coast Australia

Wonderful Hotel as always.

Posted Jul 23, 2015
We celebrated my husband's 60th birthday at the Windsor recently. Our junior suite was perfect for the 3 nights we were there as it allowed us to unwind in perfect comfort. Would love to stay again one day when in Melbourne.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice antique feel in the heart of the city

Posted Jul 23, 2015
Pros: Menu of pillows
It’s really nice to wander down stairs in the morning to the sound of a harpist playing to guests
5 out of 5
Recommended
for Everyone
by A verified traveler from Placentia, CA

Nice hotel close to Chinatown. Very nice staff.

Posted Jul 19, 2015
The hotel looks a bit old and run down in the corridors, but the rooms are very nice and cozy and clean. The staff are wonderful. Very helpful. The proximity to Chinatown and being in the free tram zone was very nice as well.
5 out of 5
Recommended
for Couples
by A verified traveler from Wellington,NZ

Very elegant hotel,quiet and spacious.

Posted Jul 17, 2015
Pros: The space and charm of the place.
Location: Near to everything you would want to do.Trams stop just outside or an easy walk into the city.
Visited with some friends who hadn't been to Melbourne before.They were delighted with my hotel choice.Staff very friendly and helpful,rooms comfortable and quiet.Would happily stay again.
4 out of 5
Recommended
for Everyone
by A verified traveler from C

Old world charm

Posted Jul 14, 2015
Pleasant stay close to theatres, rooms a wee bit faded, needing a lift but still charming
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 13, 2015
The hotel is beautiful. We arrived an hour before check in and wanted to leave or bags so that we could go for a walk around the city. The hotel staff were lovely and checked us in early. We paid for an upgraded room which was nice.