Ratings based on 763 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Good city location

Posted Jul 21, 2014
Pros: location suited our purpose
Cons: accounting
Location: dfo
Enjoyed our stay Took far too long to clear credit card over a week
5 out of 5
Recommended
for Everyone
by A verified traveler from WA

Nice hotel in excellent location

Posted Jul 17, 2014
Beautiful hotel, great location, very friendly and helpful staff. Would certainly recommend and use myself again.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Well located hotel

Posted Jul 16, 2014
Pros: The hotel has character but has also been modernised. Enjoyed reading about the hotels history in the foyer
Good position to be able to walk around central CBD. Adjacent to Skybus depot at Southern Cross Station to be able to walk off plane & get into Melbourne
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Stylish decor and great location

Posted Jul 15, 2014
Refreshingly different decor and feel to this hotel. Great location for the conference centre. Only downside - hotel bar closes early and wifi is expensive.
3 out of 5
by A verified traveler from Sydney

Needs to get the basics right.

Posted Jul 13, 2014
Pros: I had a room with a queen bed. My room was fairly spacious and it was made up well every day. The room service dinner I had was very nice
Cons: Get the basics right. Give me a key that works first time --test it before you give it to me --and staff need to smile when they check you in.
Location: The hotel is very well located, being right across the road from the Southern Cross transport hub. It was very easy to get to from the train.
I arrived after travelling all day, checked in, went up to my room on the 8th floor and then found my key would not open the door. I then had to go back down to reception, carrying my bags to get another key. I consider that a very basic thing at any level. When I checked in, the staff did not smile. They took my credit card details and $100 out of it with no real friendliness. It felt like I had been fleeced rather than being a guest. The shower temperature went from scalding to freezing without me adjusting the taps at all. Showering was a nightmare because of that. These are BASIC things and I expect much better from this level of hotel. Room service was friendlier and the meal was great. However, I did not eat breakfast at the hotel because I think that $29 for breakfast is over the top. Southern Cross transport hub had all sorts of choices for breakfast, which is where I went.
3 out of 5
by A verified traveler from m

Nice hotel, horrible breakfast buffet

Posted Jul 10, 2014
We paid $29 for a breakfast buffet and when we got there there was NOTHING left. No eggs, no bacon, no fruit, nothing. We didn't get told of this and when I asked the waiter said it would be another 10 minutes and made comments making me feel like I was a hassle. The staff the the hotel bar were also very unhelpful and very unfriendly.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great value hotel close to the casino & shopping

Posted Jul 8, 2014
We had a great stay with dinner in town, shopping at the DFO, live band at the casino, slept very well then woke up to a beautiful buffet breakfast and off to the footy.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Hotel very easy to locate, convenient to anywhere.

Posted Jul 7, 2014
Pros: Convenience, large room, comfortable bed. Great staff.
Cons: Change the sofa in the rooms.
Great staff from the first encounter. Loved the lunch special. The room was large, quiet, bed was comfortable, and I stayed on the 7th floor so loved the view.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Good

Posted Jul 7, 2014
Good hotel for price range, nice big bathroom with bath, quiet, right next to southern cross station
1 out of 5
by A verified traveler

Checked out early

Posted Jul 4, 2014
I checked out early, despite having a non refundable booking. It felt like a dirty old hotel. The bed was horrible. Pubic hairs in the bed. Hair on the bathroom floor. Yuck.