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Reviews of Colonial Inn & Suites /Airport/Graceland

2 out of 5
Colonial Inn & Suites /Airport/Graceland
1952 E Shelby Dr, Memphis, TN

Reviews

5.8
Rating 10 - Excellent. 21 out of 186 reviews" "
Rating 8 - Good. 36 out of 186 reviews" "
Rating 6 - Okay. 56 out of 186 reviews" "
Rating 4 - Poor. 35 out of 186 reviews" "
Rating 2 - Terrible. 38 out of 186 reviews" "

6.4/10

Cleanliness

6.2/10

Staff & service

5.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Cory, Arizona

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Guard dog in the lobby!!!!! Not a good start!!
Arrived at 4pm and found the lobby is locked, turned out its locked 24 hrs a day with a guard dog present. You have to use the night window in a very hot little room attached to the lobby. Screwed up our reservation. Booked two rooms, no fridge in one, no microwave. Blow dryers, irons non-existant. Never cleaned the bathroom until I complained, even then bad job. One king room was barely furnished with a queen bed and a chair. Other was better with a sofa and table, which did have a king size. No closets. Carpets so dirty it blackened your feet. Their idea of cleaning, replace towels, spray the curtains with disinfectant and make the bed. You have to change your keycard daily, probably due to renting rooms by the hour, which we did not know. Horrible experience. Was told by the "manager" that there had been a fire and damage which is why they didn't have appliances...what???? Found out its under new management and within the last few months they have been in repair but the whole place was so run down, chipped paint, holes in the wall. I would not recommend this place to anyone!!!!! Rude staff who refused to give their name or the owners name. Just so many issues, luckily we weren't there much and the bed was comfortable. No bugs at least. This was not the hotel I saw when I booked it several months ago. The pictures must be very old. We couldn't even go anywhere else as Memphis was booked solid. Just bad overall experience and did not seem like a very good area.
Stayed 8 nights in Aug 2017

2/10 Terrible

Teresa

Disliked: Cleanliness, room comfort
Nightmare on East Shelby Drive
The night clerk was dressed in an oversized tshirt and grey sweat pants that dragged the floor and he was barefooted. He was unshavened and looked pitiful for the business! My first impulse was to run but it was late night and I am not that familiar with Memphis to run around searching fot a room. The room was huge but it needed to be vacuumed. The bathtub was clean! There was no remote for the TV and they only had one channel. Right person at the desk said that they had to send all the remotes back because they did not work. I believe the problem was they did not pay the cable bill so they only had one station! The king sized bed was clean but the mattress was lumpy. Oh my God! I would turn over into a gully and had to wriggle like a fat baby to get out! Never again at this location. Never.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Clean it up
Try getting nice pillows and fix the hot tub make Thomas nicer for the price .. And the smell is bad

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
I've never booked a worse place
We got to the hotel late and the front desk attendant was pleasant. We got to our room to findo the ceilings covered in mold! Shower was dirty, comforters stained. We left and went elsewhere, still waiting on a refund!
Dirty shower
Moldy ceiling
Moldy ceiling

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Anonymous

Liked: Cleanliness, staff & service, room comfort
Clean, comfortable room, close to the airport.
The hotel staff was very accommodating. I needed to print my boarding passes for our trip the following day, and the manager said she would do it. However, the hotel lobby was in total disarray from remodeling and closed most of the time. When I called her at the appointed time, she had already gone. The desk clerk had never printed a boarding pass before, but was willing to figure it out, and in less than 5 minutes we had our passes. The room was very clean and comfortable with a very comfortable king size bed. However, there was a lot of activity in the parking lot, with cars stopping just outside our door with radios blasting loud enough to wake the dead. This continued on most of the night. Very late at night, we were awakened by the desk clerk calling to see if we were OK. It seems that someone had called the desk and said he was locked in his room and couldn't get out, and he gave our room number. The clerk said he knew it was a bogus call, but just wanted to be sure we were OK. A friend told us later that this is a very unsafe neighborhood, but we went to the gas station and Subway across the street, and had no issues. If you are a sound sleeper and don't mind a bit of noise outside, this is an OK hotel. Just be sure to always keep your door locked. If a bit of noise will keep you awake, go elsewhere.

10/10 Excellent

LAKAISHA, Tennessee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great

2/10 Terrible

Jessica, Indianapolis, IN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truck stop hotel
They charge my bank and wasn't supposed to. And wouldn't reverse and take the cash causing my account to go into overdraft. On the day of checking out we found a bedbug crawling on a towel. The ceiling was falling apart and the tub was stained.
Bedbug

2/10 Terrible

Steve, Victoria B.C

Disliked: Property conditions & facilities
Ants in your bed
When I was in bed I thought I felt something on my back. It was late at night and I was super tired. When I awoke I pushed the bed spread open and looked down. Found about 15 ants visible on my bed. The first room he put me in I could barely breath because of the strong smell of smoke. When I went back to the front desk he said there should be no smell because it is a non smoking room. I could barely breath it was as if someone just smoked a cigar in the room.

8/10 Good

marlin

Liked: Staff & service
Was Convenient
Check in late, into a smoking room, it was horrible, the room wasn't cleaned, old food sitting out , no clean towls, and stuff left everywhere, went back to office, then they apologize and gave me a different room, it was cleaned and better, no microwave. And the fridge didnt work, tv sucked, no channel list so didn't know what channels there was, other then walking into the first mess, it was a typical hotel, and I wouldn't stay there again.

8/10 Good

Shawn, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WELL WORTH YOUR TIME AND MONEY
Here at Colonial Inn everything has changed very fast. New ownership is making upgrades and better conditions on a daily basis. You should like the new staff, they are helpful polite and friendly. Yes, I admit it was rough when I arrived. This is not the best part of Memphis but it's convenient and centrally located. I came here on day one of the new management. Unpleasant issues were wiped out almost immediately. Even the cleaning crews were changed. I'm a business traveler and have been treated like royalty on my one month stay. I'll gladly return here when traveling through the area again.
Very Nice Jacuzzi Room

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
A place to stay for the night
Not the cleanest hotel but it was a fair stay. Just needed somewhere to lay my head for the night and passed that test but if you're looking for something nicer don't stay here

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveler

Liked: Staff & service
Close to Airport, but old motel
Reservation was not there when I arrived The spread was dirty

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Not a great location, industrial bathroom that wasn't very clean, comforter was dirty. Front desk staff was rude.

6/10 Okay

Anthony, Perth Australia

Liked: Property conditions & facilities
Disliked: Cleanliness
Micro wave had previous person food in it

6/10 Okay

Maytree, Alexandria, Va U.S.A

Disliked: Staff & service
What's a hotel!!!
I was checking in little late, so I tried to call the front desk ( Indian accent ) she hung up on me! The room was smelt like someone smoked in side the room. WiFi was slow.

4/10 Poor

Bob, Nashville

Disliked: Staff & service, property conditions & facilities
Not Impressed!
The room seems to be clean, with some upgrades. We arrived early in the evening to find the lobby closed and had to deal with the person at the counter through bullet proof glass. The receptionist was cold and unfriendly. I paid for a non-smoking room -and it was even labeled non-smoking on the door. But when I entered, the strong smoke smell hit me first thing. The only thing missing is a desk. I got a king-size bed room, but there is no desk and chair. Very strange for a nice hotel room. The couch is a worn out hide-a-bed with a very uncomfortable metal bar in the middle of your back. The WiFi kept going in and out - mostly out. The room was clean with a very comfortable bed. The missing desk, bad wifi and unfriendly service is a deal breaker for me. I would not stay here again.

2/10 Terrible

Al, Il

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful place to stay
Room smelled terrible and nothing worked. Very difficult to get to

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scary location, old and run down
Refused to stay. It was $70 waisted. Found a hotel last minute that was safer and cleaner. I take some responsibility because you get what you pay for. But I would NOT recommendit to no one.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
We found another persons underwear hanging in our shower.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Loved it. was packed out, very quite and relaxing.
Loved it. Even though it was packed out, it was very quite and relaxing.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Entry to front desk sign in area was locked, checked in through small 12" x 12" glass window in wall with 2" pass through area at bottom says it all.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
It was ok.
The couch and carpet were dirty but the bed and bathroom were clean. The air conditioner is off when you check in so it takes HOURS for the room to cool off. It's $50 a night. It is as expected. I just needed some sleep before I got back on the road.

6/10 Okay

Retired Travels, Texas

Liked: Cleanliness, room comfort
Nice for the price, extremely close to Graceland
Inexpensive and so close to Graceland. No pool. If you want morning coffee be prepared to go to the closest convenience store.

4/10 Poor

Verified traveler

Hotel
Too much trafficking in and out. A hotel that people live and pay weekly. Was nervous and uneasy, will definitely make better preparation on next travel.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Tamara, Atlanta, Ga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
It was nice, quiet and it was a great team of staff. Everyone I met there was nice and they made sure I was ok. I would tell them thanks if I could.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed was super soft and comfortable
It was good .I can't complain. Very comfortable bed andI would recommend the stay touch someone else

6/10 Okay

Ruamor, Reno, Nevada

Liked: Cleanliness, staff & service, room comfort
Not the best but close to Airport
The room at this hotel was fine, clean and the bed was very comfortable and big. I have no problems with that. The hotel said they were renovating the rooms and it looks like my room had a new counter top in the sink area, but the faucet wasn't secured in and it wobbled when you turned it on and off. The pipes ran down through shelving below. In the bathroom, the back skirt around the toilet seemed to be a recent replacement and didn't look like it was professionally installed. I was going to take a shower, but I couldn't find a way to transfer the water to the shower head from the bath water controls. If it was there, I never found it. Other than that, the room was fine and it's proximity to the airport made it a good choice for getting back to Memphis airport quickly. If I was staying in town longer, I would prefer another hotel with better quality.

6/10 Okay

monica, springfield, illinois

Liked: Cleanliness, staff & service, room comfort
needed a break from driving...
easy booking on mobile phone. easy access off/on highway. the neighborhood looks a little seedy, but the hotel was clean, and my daughters and I felt secure in our room. the only downside was the room key had a dominos pizza number on it, so we decided to order pizza, well, they were located in dallas, texas! so, they clearly need to get new room keys. the bed was super comfortable and clean. I would stay here again.

6/10 Okay

John, Mountain Home

Disliked: Cleanliness, staff & service, property conditions & facilities
Fair at best
Bad neighborhood.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a good stay.
When I booked the hotel I requested non-smoking and when I went to check-in she asked what I preferred. I told her non-smoking and it had a smoke detector but the room smelled of smoke. The comforter had what looked liked cigarette burn holes throughout it. It made me not want to sleep there. The are is in a bad location with a lot of stranglers hanging around. I was scared to leave my room wondering if someone would break in. Overall, I'm completely dissatisfied with my stay.

4/10 Poor

Kelley

Disliked: Cleanliness, property conditions & facilities
The television was grimey and did not work. There were burns on the bedspreads. There was only one set of towels in the room even though I booked for two.

4/10 Poor

tmm, Memphis, Tn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to airport but not very nice
Checking in i was greeted by locked doors & talked to staff through a window. I felt very insecure at that point, where had i brought my family? Then went to the room only to find it was the wrong one. Finally got the room lined out! My son was playing with his toys & when he got up out of the floor his knees & feet were black from dirty carpet. There were people partying all hours of the night. In a nutshell, its not the kind if place i like to stay at.

2/10 Terrible

Ann, Toledo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor rooms,
Hotel staff isn't welcoming, they speak to you through a glass and don't let you into the lobby. Comforter seemed dirty and the room smelled like they had over sprayed a scent to cover up some other bad smell. Others staying at the hotel were partying all night which would be fine except the walls are paper thin so we couldn't get to sleep until after 5AM. Wifi did not work despite calling the front desk to have it re-booted. Shampoo/conditioner was provided in ketchup packets.Two small pillows were provided on each bed, luckily we had our own to add.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
don't stay here
Insects in room, shower didn't work, cigarette burn holes in bedding, need I say more?

4/10 Poor

Karen, Gloucester

Disliked: Cleanliness, staff & service, property conditions & facilities
Bit of a mistake
Even the taxi drivers were surprised we were staying here. Bad part of town. No where safe to get breakfast or food. Ants in the bathroom! Staff seemed scared to deal with anyone. All done through a glass window like a bank clerk. No hairdryer. Just all a bit rough.

10/10 Excellent

andrea, memphis tn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Im loving it
I really enjoyed my stay it was very pleasant i will return real soon

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Convenient location to airport.Also to major attractions.

8/10 Good

Jill, Columbia MO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place for the price!
No frills motel. Great place for the price. Don't expect any extras, but the bed was comfy and the room was clean and quiet.

4/10 Poor

Verified traveler

Liked: Room comfort
Disliked: Cleanliness
chip motel for a low price
very large room, but smells like cigarettes the bathroom was not clean

2/10 Terrible

Sharisse, Oklahoma city

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse hotel i have ever been in
This was the worse stay I have ever experience the sheets were dirty, the room smelled bad, the chair was broken husband actually fell out of it, the door would not completely shut you can tell it was kicked in before, the neighborhood was bad it was people hanging out loud all night. my friends that was couples also stayed and the also said they hated it and would never recommend or stay again. We asked for another room the man refused got a attitude and was very rude and unprofessional. we found online and looks were very deceiving. the shower didn't work in my friends room and they weren't given another room. I believe I should get my money back. we did not feel safe when we left for dinner we took all belongings scared it would get stolen. HORRIBLE STAY

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place "bugs" me!
The reception area is a disaster. Mail and paperwork laying around and on the floor behind the counter. The bed had a top comforter with 2 big burn holes in it. There were 4 pillows on the bed, each about 1 sqr foot. The electrical socket next the bed and end table was loose in the wall. I had just eaten an orange and had the skin sitting on the end table for about 3 minutes and it was covered in ants! The room had tiny ants everywhere.

6/10 Okay

Sue , Philly

Disliked: Property conditions & facilities
Hotel near airport, not great area
This hotel is near the airport, which I now know from locals is a pretty scary neighborhood. Felt reasonably safe but surrounding amenities pretty basic. Next time I'll drive a little farther to be in better area. Would not want to stay here alone.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful experience. Gulf Shores Alabama is beautiful! The staff was not very knowledgeable about the area, but they were friendly.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness

8/10 Good

luis

Liked: Cleanliness, staff & service, room comfort