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Reviews of Courtyard by Marriott Memphis Germantown

3 out of 5
Courtyard by Marriott Memphis Germantown
7750 Wolf River Blvd, Germantown, TN

Reviews

7.8

Good

Rating 10 - Excellent. 272 out of 693 reviews" "
Rating 8 - Good. 219 out of 693 reviews" "
Rating 6 - Okay. 109 out of 693 reviews" "
Rating 4 - Poor. 44 out of 693 reviews" "
Rating 2 - Terrible. 49 out of 693 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Greg

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They gave our room away and checked in others while we were standing there. Put us in a different hotel away from rest of team. Terrible experience
Stayed 1 night in Apr 2024
Response from Operations Manager on Apr 11, 2024
Thank you for taking the time to leave us a review about your stay. We are saddened to hear that you did not have a great experience with us. We hope to see you again in the future.

10/10 Excellent

Kristin

Stayed 1 night in Jan 2024
Response from Operations Manager on Apr 4, 2024
Kristin,Thank you so much for taking the time to leave us a review about your recent stay at Courtyard by Marriott Memphis Germantown. We are glad to see that you enjoyed your stay with us - we love receiving a perfect score! We hope to welcome you back to our hotel whenever you are in the area again. Once again, thank you for your review, and for being our guest.Yours in Hospitality,Tristian Hedgpeth

8/10 Good

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They were painting/upgrading the place and our room had a couple minor things unfinished. The woman at the front desk was very nice, helpful and friendly. This kind of pleasant professionalism makes a difference.
Stayed 1 night in Mar 2024
Response from Operations Manager on Mar 25, 2024
Thank you so much for taking the time to leave us a review about your recent stay at Courtyard Germantown. We are glad to hear that you enjoyed your stay, despite the minor upgrades that we are doing to the hotel. We hope to see you on a return trip to the area soon.

8/10 Good

Randy

Stayed 1 night in Mar 2024
Response from Operations Manager on Mar 31, 2024
Randy,Thank you for taking the time to leave us a review about your recent stay at our hotel. We are glad to see that you enjoyed your stay and hope to see you whenever you are in the area again. Thank you again for your review and for being our guest. Yours in Hospitality,Tristian Hedgpeth

6/10 Okay

Ivy

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Even though I was the only guest at the front desk and had booked ahead, it took me more than 30 min to get my room. As a weary traveler, I book ahead to avoid staff scrambling to find a room. When I finally got the key card to my room, it did not work. The staff did not believe me and made me walk back with her again to check. I had to wait even more while she struggled to find a room. This is definitely not the Marriott experience.
Stayed 1 night in Feb 2024
Response from Operations Manager on Feb 20, 2024
Dear Ivy,Thank you for taking the time to leave us a review about your recent stay at Courtyard by Marriott Memphis Germantown. I am so sorry to hear of your recent experience at our hotel. We strive to exceed expectations every day and I am sorry to see that we fell short. We do hope to be given another chance to better serve you in the near future. Thank you again for your review, and for being our guest.Yours in Hospitality,Tristian Hedgpeth

6/10 Okay

Donna

Traveled with family
Liked: Staff & service
The hotel location worked well for our needs. The front desk staff was friendly and very welcoming and our first floor room was easy for my elderly mom and surprisingly quiet. The negative was we stayed for 2 days, 3 nights and our room was never cleaned and linens not replaced. I did get some towels from the front desk and was told the first day, that rooms get cleaned every other day. This surprised me. Also, requested an early wake up call, and I know it was kindly setup up, but no wake up call. I later found that our room telephone did not have a dial tone so we did mention this at check out. Overall, a good stay. Beds and pillows comfortable.
Stayed 3 nights in Feb 2024
Response from Operations Manager on Feb 17, 2024
Donna,Thank you for taking the time to leave us a review about your recent stay at Courtyard by Marriott Memphis Germantown. We are glad that the room met your needs while you were here with us. I am saddened to hear of your issues that you encountered during your stay. We do hope to be given another opportunity to serve you in the near future. Thank you again for your review, and for being our guest. Yours in Hospitality,Tristian Hedgpeth

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities
No complimentary breakfast, just water!!! Other than that, excellent property.
Stayed 2 nights in Feb 2024
Response from Operations Manager on Feb 12, 2024
Kelvin,Thank you for taking the time to leave us a review about your recent stay at Courtyard by Marriott Memphis Germantown. We are happy to hear that you enjoyed your stay with us. We strive to exceed expectations, and we are happy to have received a perfect score from you! We hope to be your hotel of choice whenever you are in the area again. Thank you again for your review, and for being our guest. Yours in Hospitality,Tristian Hedgpeth

6/10 Okay

Taylor

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
It was very dated and looked a bit beat up.
Stayed 1 night in Feb 2024
Response from Operations Manager on Feb 12, 2024
Taylor,Thank you for taking the time to leave us a review about your recent stay out hotel. We are sorry to see that your stay with us was less than perfect. I am saddened to hear of your experience, and I want to sincerely apologize in falling short. We hope to be given another chance in the future to better serve you. Thank you again for your review, and for being our guest. Yours in Hospitality,Tristian Hedgpeth

10/10 Excellent

Steven

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 1 night in Feb 2024
Response from Operations Manager on Feb 12, 2024
Steven,Thank you for taking the time to leave us a review about your recent stay at Courtyard by Marriott Memphis Germantown. We are happy to hear that you enjoyed your stay with us. We strive to exceed expectations, and we are happy to have received a perfect score from you! We hope to be your hotel of choice whenever you are in the area again. Thank you again for your review, and for being our guest. Yours in Hospitality,Tristian Hedgpeth

10/10 Excellent

Edith

Business traveler
Construction was going on inside and out.
Stayed 1 night in Jan 2024
Response from Operations Manager on Feb 12, 2024
Edith,Thank you for taking the time to leave us a review about your recent stay at Courtyard by Marriott Memphis Germantown. We strive to exceed expectations, and we are happy to have received a perfect score from you! We hope to be your hotel of choice whenever you are in the area again. Thank you again for your review, and for being our guest. Yours in Hospitality,Tristian Hedgpeth

10/10 Excellent

Edith

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Operations Manager on Feb 12, 2024
Edith,Thank you for taking the time to leave us a review about your recent stay at our hotel. We are so glad to see that you had a great stay with us - we love a perfect score! We can only hope to be your hotel of choice whenever you are in the area again. Thank you again for your review, and for being our guest. Yours in Hospitality,Tristian Hedgpeth

6/10 Okay

Lori

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel is under interior renovations; I know it needs to be done some time but still. Indoor pool closed was closed. Coffee maker in the room didn’t work but was replaced the next day. Not their fault, but street construction was also taking place; barrels everywhere and difficult to see entrance. Staff was excellent and couldn’t have been more friendly. Bed was comfortable and room was very clean.
Stayed 2 nights in Jan 2024
Response from Operations Manager on Feb 12, 2024
Lori,Thank you for taking the time to leave us a review about your recent stay out hotel. We are sorry to see that your stay with us was less than perfect. I am saddened to hear of your experience, and I want to sincerely apologize in falling short. We hope to be given another chance in the future to better serve you. Thank you again for your review, and for being our guest. Yours in Hospitality,Tristian Hedgpeth

10/10 Excellent

Milena

Traveled with partner
Stayed 2 nights in Dec 2023
Response from Operations Manager on Feb 12, 2024
Milena,Thank you for taking the time to leave us a review about your recent stay at our hotel. We are so glad to see that you had a great stay with us - we love a perfect score! We can only hope to be your hotel of choice whenever you are in the area again. Thank you again for your review, and for being our guest. Yours in Hospitality,Tristian Hedgpeth

10/10 Excellent

D'angelis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Operations Manager on Feb 12, 2024
D'angelis,Thank you for taking the time to leave us a review about your recent stay at our hotel. We are so glad to see that you had a great stay with us - we love a perfect score! We can only hope to be your hotel of choice whenever you are in the area again. Thank you again for your review, and for being our guest. Yours in Hospitality,Tristian Hedgpeth

10/10 Excellent

David

Stayed 1 night in Dec 2023
Response from Operations Manager on Feb 12, 2024
David, Thank you for taking the time to leave us a review about your recent stay at our hotel. We are so glad to see that you had a great stay with us - we love a perfect score! We can only hope to be your hotel of choice whenever you are in the area again. Thank you again for your review, and for being our guest. Yours in Hospitality,Tristian Hedgpeth

2/10 Terrible

Hallie

Stayed 2 nights in Dec 2023
Response from Operations Manager on Feb 12, 2024
Hallie,Thank you for taking the time to leave us a review about your recent stay out hotel. We are sorry to see that your stay with us was less than perfect. I am saddened to hear of your experience, and I want to sincerely apologize in falling short. We hope to be given another chance in the future to better serve you. Thank you again for your review, and for being our guest. Yours in Hospitality,Tristian Hedgpeth

2/10 Terrible

Christopher

Stayed 1 night in Dec 2023
Response from Christina S on Dec 11, 2023
Hello Christopher,I am so sorry to see that you did not enjoy your stay. Please give us a call or email to let us know more about the issues you experienced during your stay so that we can investigate further and address any concerns. Our guests are our number one priority and we apologize for failing to meet your expectations. We look forward to speaking with you!

10/10 Excellent

Sophronia

Stayed 6 nights in Nov 2023
Response from Operations Manager on Feb 12, 2024
Sophronia,Thank you for taking the time to leave us a review about your recent stay at our hotel. We are so glad to see that you had a great stay with us - we love a perfect score! We can only hope to be your hotel of choice whenever you are in the area again. Thank you again for your review, and for being our guest. Yours in Hospitality,Tristian Hedgpeth

2/10 Terrible

Jessica

Stayed 2 nights in Dec 2023
Response from Operations Manager on Feb 12, 2024
Dear Jessica,Thank you for taking the time to leave us a review about your recent stay out hotel. We are sorry to see that your stay with us was less than perfect. I am saddened to hear of your experience, and I want to sincerely apologize in falling short. We hope to be given another chance in the future to better serve you. Thank you again for your review, and for being our guest. Yours in Hospitality,Tristian Hedgpeth

4/10 Poor

Velvet

Disliked: Staff & service, amenities, property conditions & facilities
The rooms were stuffy and if you have a sinus problem don't go there. Poor circulation. The shower had a really bad smell coming from the drain.
Stayed 4 nights in Nov 2023
Response from Christina S on Dec 4, 2023
Dear Velvet,I am sorry to hear you had issues with your stay. Your experience with your drain is below our standard and we will address this issue with our maintenance and housekeeping teams to ensure it does not happen again. We hope you choose to stay with us again so we can provide the excellent service we are known for.

8/10 Good

Laila

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Christina S on Dec 4, 2023
Dear Laila,Thank you for taking the time to leave us a review. We hope you choose to stay with us again next time you are in Memphis!

10/10 Excellent

Lauren

Stayed 2 nights in Nov 2023
Response from Christina S on Dec 4, 2023
Hello Lauren!Thank you for your review, we are so glad to hear you enjoyed your stay. We hope you come back and see us again soon!

8/10 Good

Denise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was to small for the size of the beds and furniture. Very little space to move around especially after you got your luggage in the room. AC had to be on or off. Thermostat didnot work properly. Refrigerator would not get cold enough and to small could not put very much in it. Mattresses were way to hard. No clocks in the room. Sofa bed had no sheets on it. Just a small blanket. The room was certainly not worth the amount charged for it. I have stayed in many Courtyard by Marriot hotels. They were always very nice. This one was terrible. Denise Larson
Stayed 1 night in Oct 2023
Response from Christina S on Dec 4, 2023
Dear Denise,I am so sorry to hear about these issues with your room. I have shared this feedback with our housekeeping and maintenance teams as well as our General Manager to ensure that this issues will not be repeated. We hope you come back and give us the opportunity to provide you with a better experience.

10/10 Excellent

R Mark

Stayed 1 night in Oct 2023
Response from Christina S on Dec 4, 2023
Dear Mr. Mark,Thank you for your review! We are glad to see you enjoyed your stay! We hope to welcome you back again soon.

2/10 Terrible

Anthem

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Christina S on Dec 4, 2023
Dear Anthem,I am sorry to see you did not enjoy your stay. We hope to welcome you back again and provide a better stay experience.

6/10 Okay

amanda

Stayed 1 night in Oct 2023
Response from Christina S on Dec 4, 2023
Dear Amanda, Thank you for your review. We are sorry to see your experience was less than excellent. We hope you come back and see us again so we can provide a better stay!

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, but...
Customer service was very good, friendly staff, clean room and comfortable. The fridge did not keep anything cold, or cool for that matter. The A/C couldn't get down to 65 at night, and lost hot water the second and third night. Got in each night after work about 9 + pm, so no I didn't call about anything, just wanted to sleep. I did mention these things to the gal at the service desk, when I checked out, she said something about adding points somewhere, I don't know what that was all about
Stayed 4 nights in Oct 2023
Response from Christina S on Dec 4, 2023
Dear Guest,We apologize for the issues you experienced during your stay. Marriott Bonvoy points are our guest rewards that will earn you free nights at Marriott Properties. I hope you come see us again so that we can provide an excellent experience.

10/10 Excellent

Jason, The Woodlands

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. There were a few things wrong in our room. Door stuck and faucet was look and didn’t work right.
Stayed 2 nights in Oct 2023
Response from Christina S on Dec 4, 2023
Dear Jason,Thank you for your review- I am glad to see that you enjoyed your stay overall! I apologize for the issues with your door and faucet, I have shared your concerns with our maintenance team to ensure this issue will not repeat! We hope to welcome you back again soon!

10/10 Excellent

Jimmy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility. Loved the shower!!
Stayed 1 night in Oct 2023

10/10 Excellent

paula

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish they had a complimentary breakfast. Thanks for early check in:) very nice room!
Stayed 1 night in Sep 2023

10/10 Excellent

Latosha

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very pleasant. This was by far the cleanest hotel room we have stayed in, in a really long time. Staff was amazing and property was secure.
Stayed 1 night in Sep 2023

10/10 Excellent

clifton

Stayed 1 night in Sep 2023
Response from Christina S on Dec 4, 2023
Dear Clifton,Thank you for your review! I am glad to see you enjoyed your stay! I hope you come back and see us again soon.

8/10 Good

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

monica

Liked: Cleanliness, staff & service, property conditions & facilities
small elevator. I didn't realize that you had to request sheets to be changed on the beds. Next time I will know.
Stayed 2 nights in Sep 2023

10/10 Excellent

DeAndrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here 7 years ago and it was just as nice then as it is now. They are renovating the hotel, but it was a great property.
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful Location
Everyone was super pleasant and ready to assist when needed. The location was in a nice quiet area, which was a perfect stop for our travels.
Stayed 1 night in Aug 2023

10/10 Excellent

Allen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employee's were very pleasant and courteous
Stayed 2 nights in Aug 2023

6/10 Okay

Denise

Stayed 3 nights in Aug 2023

8/10 Good

Elizabeth

Stayed 2 nights in Aug 2023

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Great location & friendly staff
Stayed 2 nights in Aug 2023
Response from Ren on Aug 14, 2023
Thank you for your response. We are happy to hear our staff was able to provide you with a great experience at our hotel. We hope to have you back soon! Have a great day!

10/10 Excellent

Mohamed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Ren on Aug 14, 2023
Hello! Thank you for your response. We hope to have you back on property soon for an even better experience! Have a wonderful day!

10/10 Excellent

Melissa

Stayed 1 night in Aug 2023

10/10 Excellent

David P

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
front desk staff is excellent, helpful and professional. Very efficient
Stayed 1 night in Aug 2023
Response from Courtyard Germantown Team on Aug 7, 2023
Thank you so much for your kind words and feedback. I am so happy that you had a great time and that the team treated you well. We look forward to serving you again upon your next trip.Safe travels!

2/10 Terrible

Irene

Traveled with family
Disliked: Amenities, property conditions & facilities
SMELL OLD DIRTY AND DOOR TO ROOM HARLY WORKED
Stayed 2 nights in Jul 2023
Response from Ren on Aug 1, 2023
It is our mission to provide clean and comfortable rooms for our guests stay and we apologize for not meeting your standards. Thank you for taking the time to respond. Have a wonderful day!

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent and very sweet young lady at the service desk, very nice but compact rooms, bed is so comfy, just need a microwave in the room
Stayed 1 night in Jul 2023
Response from Front Desk on Aug 1, 2023
Dear Cynthia,We are so happy to hear that your stay was a positive one. We do apologize for the size of the room. Please know that we are working our hardest to make every stay a great one. We hope that you will visit in the near future.

10/10 Excellent

Dameon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Front Desk on Aug 1, 2023
Dear Dameon,We are very pleased that your stay was a positive one. We hope to see you soon! Thank you for being a Marriott guest.

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Miss Donna and Lakeesha at the front desk were so nice and helpful. Very welcoming staff. Parking lot was sketchy. Lighting ok but not great. Needs paved. Bigger sign to tell where the hotel is. There was a guy refinishing his pickup truck ( sanding the paint and other stuff) in a handicapped spot in front of the hotel all night which was also creepy. Rooms were great. Hottest water I've experienced in hotels!
Stayed 1 night in Jul 2023
Response from Operations Manager on Jul 29, 2023
Thank you for your kind review!The parking lot and building exterior are due for updates as soon as the interior work is complete and we hope to get the opportunity to show you in the future.Thanks again and have a great day

6/10 Okay

Sara

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Property was noisy and a little run down
Stayed 1 night in Jul 2023
Response from Front Desk on Aug 1, 2023
Dear Sara,We do apologize that your stay as not a pleasant stay. We are in the process of renovations and are working hard to make the guest experience a positive one. We hope that you will visit again once the renovations have been done.

2/10 Terrible

Cody

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
We had someone come into our room in the middle of the night and our keys didn’t work the next morning, so they gave our room away in the middle of the night.
Stayed 1 night in Jul 2023
Response from Courtyard Germantown Team on Aug 7, 2023
Thank you so much for leaving your feedback. I am so sorry that you did not have an excellent stay with us. Please reach out the next time you are in the area so that we can ensure you have an excellent stay. Have a great week!

8/10 Good

Keith

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
THe evening shift lady was extremely helpful and pleasant
Stayed 1 night in Jul 2023
Response from Courtyard Germantown Team on Aug 7, 2023
Good afternoon- thank you for your kind comments. I am happy that the team was helpful, as this is our standard of excellence. Thanks again for your time and we look forward to greeting you again soon!