Ratings based on 1,233 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
93% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Franklin, TN

Clean & Comfortable

Posted Jan 29, 2015
Pros: Convenient to East Memphis
I booked same day using Expedia however for some reason, the hotel did not receive our reservation. When we arrived at 2 am after driving for hours, the front desk clerk was very pleasant and accommodating. Luckily, they weren't even near capacity, however I would give Expedia a poor review on that experience. The room was spacious, very clean and very comfortable. I'm sure at one time this was a very luxurious hotel. It's a little tired now, but we would not hesitate to recommend this hotel to others.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 28, 2015
One of the reasons for booking this hotel was the free shuttle service to and from the airport. Unfortunately the service runs to 11:00 p.m. (Of course in Memphis, almost all flights have landed by then). My flight arrived nearly 45 minutes late . . .landing past the 11 p.m. shuttle deadline. Called the hotel anyway and was surprised when they said just "take a cab", we will pay for it. And they did. WOW. Certainly not their fault that my flight was late . . . an extremely nice gesture.
3 out of 5
Recommended
for Everyone
by A verified traveler

Bad view

Posted Jan 8, 2015
The staff was very nice and I enjoyed my stay. The room was very simple but comfy.
Comment from Hotel Management
Jan 12, 2015 by HotelMgmt, Hotel Management
We’re happy to hear that you enjoyed your stay with us here at the Crowne Plaza Memphis East Hotel. Thank you for your acknowledgement of our staff and comfortable accommodations.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jan 7, 2015
Pros: professional staff
Staff was wonderful, lady in the restaurant was a great ambassador for the city of Memphis. Gave us ideas on where to to what to see.
Comment from Hotel Management
Jan 12, 2015 by HotelMgmt, Hotel Management
Our staff here at the Crowne Plaza Memphis East Hotel loves to go above and beyond to give our guests the best experience possible when staying with us. Thank you for your acknowledgement of them.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Dallas

Stress-free and cozy!

Posted Jan 6, 2015
Pros: Once again, it was convenient, clean, and the staff was friendly.
Cons: One real noticeable standout was, the fact that the hotel had a security gate to the entrance of the parking lot. Doesn't speak well about the city.
Location: Since we weren't there for "fun," it wouldn't be fair to comment too much on what was nearby. We needed easy accessibility to family, and had that!
We were in Memphis for an unexpected death of a family member. So, to say that we needed accommodations quick, easy, clean, and without hassle, is an understatement! This hotel fit the bill. It was relatively inexpensive, and, the staff was very friendly and inviting. It also was convenient to where we needed to be.
Comment from Hotel Management
Jan 13, 2015 by HotelMgmt, Hotel Management
While we sincerely appreciate your review, we wish your stay with us could have been under more enjoyable circumstances and we would like to extend our deepest sympathy for your loss. We are glad that your stay was comfortable and stress free and can only hope one day you’ll return to the Crowne Plaza Memphis East Hotel to enjoy your experience with us on a much happier note.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in Memphis

Posted Jan 3, 2015
Pros: The staff was very helpful and hospitable.
Location: It is not right by the main attractions but they are easily accessible.
The hotel was easy to find. The staff was friendly and helpful. The room was clean and with a lot of amenities. The breakfast buffet was good and quite full.
Comment from Hotel Management
Jan 5, 2015 by HotelMgmt, Hotel Management
Thank you for referring to The Hotel Memphis as a nice and clean hotel with many amenities. We also appreciate your compliments to our staff and breakfast buffet too.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Florida

Great old hotel

Posted Dec 31, 2014
Pros: Beautiful lobby and wonderful helpful staff.
Cons: Use real plates rather than Styrofoam for breakfast area and have a safe in the room.
Location: Location was good. Kind of a drive to downtown but not bad to drive out to Tunica. Graceland not too far away.
Staff was wonderful, extremely helpful and accommodating. We had rented a car but they were nice to take us to local restaurants since we were unfamiliar with the area. The rooms are a little older but large and comfortable. Beds were great, Breakfast was very good...from scrambled eggs and sausage to cereals and fruit. Coffee service in the rooms. Lobby bar was friendly.
Comment from Hotel Management
Jan 5, 2015 by HotelMgmt, Hotel Management
Your review will make all of our staff here at The Hotel Memphis smile today. Thank you for your wonderful compliments. We’re glad you found your accommodations with us to be spacious and comfortable and that you enjoyed our complimentary breakfast buffet so much too.
3 out of 5
Recommended
for Everyone
by A verified traveler

Not too shabby

Posted Dec 29, 2014
Pros: Close, clean, cheap Cons: 1980 called and wants its TV back, no mini fridge, loud banging doors(all night long, Baby) It looks like it could be so much better. A few upgrades: new flat screens and some door cushions would go a long way. The onsite restaurant, Blue Shoe, is closed on Saturday night. Seriously. Closed. On. Saturday. Night.
Comment from Hotel Management
Jan 5, 2015 by HotelMgmt, Hotel Management
Thank you very much! Although you made us smile with your humor today we still feel disappointed that we may have fallen short of your expectations in some areas. We hope since you found The Hotel Memphis to be close, clean and cheap you’ll be back to visit us the next time you travel to the area.
3 out of 5
Recommended
for Everyone
by A verified traveler

Upgrade

Posted Dec 28, 2014
Need a better tv and some fresh paint need to fix the front gate and a little more upgrades this place would be great
Comment from Hotel Management
Jan 5, 2015 by HotelMgmt, Hotel Management
Thank you for your suggestions they are appreciated and will be shared with our team here at The Hotel Memphis.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Tupelo,Ms

quick getaway

Posted Dec 16, 2014
the lobby was very pretty, the first room I was sent to was dirty, and apparently they didn't know it. The second room I was sent to was nice, wish they had a flat screen tv, so the room needed a little up grade but over all it sad a nice stay. And the beds were very comfortable or either I was extremely tired lol! My stay was better than I expected !
Comment from Hotel Management
Dec 23, 2014 by HotelMgmt, Hotel Management
We are thrilled to hear that your stay with us at The Hotel Memphis exceeded your expectations and that you found your room to be nice and comfortable during your stay. Nothing could make us happier. Thank you for your review, it is very much appreciated.