Ratings based on 1,357 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom IL

Nice hotel, needs some updating.

Posted Jun 2, 2015
Staff was nice, hotel was clean. It is in need of some updating. Air conditioner didn't keep room as cool as i would have liked but it was comfortable.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom St.Louis

Midway

Posted Jun 1, 2015
This hotel is midway to everything! Staff is amazing and friendly. Ms. Tara helped us the most. Her recommendations we great. Wolfchase Galleria👍
4 out of 5
Recommended
for Everyone
by A verified travelerfrom P

Posted Jun 1, 2015
Pleasant stay overall; customer service mediocre; nice area for shopping.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom 東京

便利でまた利用したいホテル

Posted May 31, 2015
高速I-240から見える綺麗なホテルです。Memphis空港まで車で15分程度と朝早い便の際も便利です。朝食も充実しています。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom C

Short stay

Posted May 27, 2015
Overnight stay. Pool was great and bed was wonderful!
Comment from Hotel Management
Jun 1, 2015 by HotelMgmt, Hotel Management
We’re happy to hear that you enjoyed our pool and comfortable beds here at the Crowne Plaza Memphis East Hotel and we hope you will return for a much longer stay in the future.
2 out of 5
by A verified travelerfrom Little Rock, AR

Don't be fooled by the name

Posted May 26, 2015
Not a pleasant experience, if you looking for a hotel full of kids playing in ball tournaments where you can't even get close to the pool or hot tub this is the place. Room was full of hair and not cleaned well at all, not a good part of town either.
Comment from Hotel Management
Jun 1, 2015 by HotelMgmt, Hotel Management
We are very disappointed to read your review this morning and learn that we have fallen short of your expectations. While we can assure you that your experience is not an everyday occurrence here there are times when our hotel, just like any other, accommodates groups or teams traveling to the area. We apologize for any inconvenience you may have experienced and will share your review with our team. Thank you for your feedback.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Memphis

Fair location, easy access to interstate

Posted May 26, 2015
Pros: Price
Cons: Condition of rooms
Location: Fiar
Front desk staff was very slow at check in. Called several times prior to check in and was placed on hold for extended periods of time. Reason given, "I'm working by myself".
Comment from Hotel Management
Jun 1, 2015 by HotelMgmt, Hotel Management
Our staff loves to go above and beyond to give our guests the best experience possible and if for any reason you did not feel this way during your stay we truly apologize. We understand our guests need for efficiency and convenience when traveling and will share your review with our team.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom illinois

Descent hotel

Posted May 25, 2015
Hotel staff very friendly with a a great breakfast! Breakfast staff are awesome. Hotel a bit pricey for what you get
Comment from Hotel Management
Jun 1, 2015 by HotelMgmt, Hotel Management
Thank you for your reference to our staff here at the Crowne Plaza Memphis East Hotel as awesome, we appreciate your compliment. We’re glad you enjoyed breakfast and hope that if your travels bring you back this way you’ll be back to stay with us again.
2 out of 5
by A verified travelerfrom MS

Hallway on second floor smells.

Posted May 25, 2015
To start, we arrived an hour after designated check in time and had to wait another hour before the rooms became available. Once we got our room and stepped out of the elevator the smell was terrible. Once we entered our room there was no refrigerator. The only positive was the breakfast which was great. Overall not worth the cost.
Comment from Hotel Management
Jun 1, 2015 by HotelMgmt, Hotel Management
While we appreciate your reference to our breakfast as great, we are disappointed to learn that we have fallen short of your expectations in other areas. Many different room types are available here some of which do contain refrigerators. We apologize for any inconveniences you may have experienced and thank you for your feedback.
3 out of 5
by A verified travelerfrom UK

QUITE TIRED, COMFY BED

Posted May 19, 2015
Pros: COMFY BED. NICE ROOM. GOOD STAFF
Cons: DECORATION AND TO STOP NOISY CLIENTS
Location: WE DROVE EVERYWHERE SO DID NOT GO LOCALLY
ROOM FINE, VERY COMFY. PASSAGEWAYS WERE TIRED. MAIN PROBLEM WITH THE HOTEL WAS THE NOISE SLAMMING DOORS, CRYING CHILDREN AND DRUNKS GETTING BACK TO THE HOTEL FROM 2AM ONWARDS VERY VERY NOISY AND DISTURBING. WOULD NOT STAY AGAIN. CROWN PLAZAS THE WORLD OVER HAVE BEEN STUNNING HOTELS. NOT THIS ONE.
Comment from Hotel Management
May 28, 2015 by HotelMgmt, Hotel Management
While we are happy to hear you were pleased with our staff and our guest room accommodations, we are disappointed to learn that we may have fallen short of your expectations in other areas. Currently we are in the process of updating our hotel to give it a more refreshed and modern ambiance. We apologize for any inconvenience you may have experienced during your stay and can only hope that you will return to experience our refurbished hotel and allow us the opportunity to once again serve you so that we may have the chance to exceed all expectations at that time, thank you.