Ratings based on 391 Verified Reviews
They paid and stayed. We double-checked.
2.6 Room cleanliness
2.8 Service & staff
2.7 Room comfort
2.4 Hotel condition
They paid and stayed.
by A verified travelerfrom Austin Tx
Disaster in MemphisPosted Jan 14, 2015
Cons: almost everything
Location: Don't know what was near the hotel. It wasn't located in the best side of town
The staff were friendly and accommodating. It is an old hotel with multiple problems-plumbing, door locks, moved several times due to the key not opening the room. One room I could bump door with my hip and it opened. Breakfast consisted of snack bar, apples and oranges. There were burnt out lights, stained carpets. Room smelled like smoke. The redeeming quality is their staff.
by A verified traveler
Not a pleasant stayPosted Jan 5, 2015
As soon as we entered our room, we noticed a foul odor. They had forgotten to take out the garbage from the previous guests. The room was not fully cleaned. We had to exchange our room keys at least 3 different times because they failed to work or were inactivated. I could get past the lack of cleanliness if it wasn't for the staff. I would wait at the desk for 30 minutes for help. One staff member was rude and would not speak to you. Overall very unpleasant experience.
by A verified travelerfrom plano
Dog friendly that is why we chose.Posted Jan 4, 2015
Not in a good location Breakfast snacks just bearable
for Everyoneby A verified traveler
Posted Jan 3, 2015
rooms was very clean no loud noises very comfortablemy only complaint was the toilet was acting funny
by A verified traveler
Posted Jan 2, 2015
Had to change rooms because toilet didn't flush...New room was better but the air conditioning unit didn't work properly
for Everyoneby A verified travelerfrom TN
Posted Dec 31, 2014
Pros: Convenient location to the Liberty Bowl and only a short drive to Beale Street.
Cons: No new towels when we returned to the room after the game.
We went to Memphis for the Liberty Bowl and the stadium was only a short drive up Airways Drive and the price was very reasonable.
for Everyoneby A verified travelerfrom Wisconsin
conveniencePosted Dec 16, 2014
Pros: location. It was quiet.
Cons: the after hours service. No one is staffed @ the reception desk overnight.
I checked in on a friday morning, on a reservation for thursday. I knew i would be arriving in the A.M.. i called the hotel thursday to verify that I'd arrive on friday. they cancelled my expedia reservation. although I gave them a heads up. they fixed the problem, but it should not have come to that.There's no overnight receptionist. And since i wanted to get on the road early no one could check me out.
for Familiesby Kathlynfrom Missouri
Smelly StayPosted Oct 1, 2014 on Hotels.com
The clerk was friendly and helpful. The room had an odor of mildew. Stains on the ceiling from a water leak, that may have been on-going. The air conditioning unit was loud and also emitted an unpleasant odor.
for Business Travelersby angelafrom Pascagoula
horrible check inPosted Sep 25, 2014 on Hotels.com
I came from a six hour drive at 1 am and was extremely tired. I had to call to get checked in so I called and waited. After waiting five whole minutes I called back and the front desk clerk still hasn't left the room. He didn't even apologize for making me wait..... Bad customer service really makes me not want to spend my hard earned money at a place
for Business Travelersby A verified travelerfrom memphis, tn
Posted Sep 19, 2014 on Hotels.com
Nothing to be said.....the ratings says it all