Deluxe Studio, Multiple Beds, Accessible, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi

Reviews of Extended Stay America Suites Memphis Germantown West

2.5 out of 5
Extended Stay America Suites Memphis Germantown West
6325 N Quail Hollow Rd, Memphis, TN

Reviews

7.0

Good

Rating 10 - Excellent. 248 out of 725 reviews" "
Rating 8 - Good. 152 out of 725 reviews" "
Rating 6 - Okay. 137 out of 725 reviews" "
Rating 4 - Poor. 85 out of 725 reviews" "
Rating 2 - Terrible. 103 out of 725 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Yvette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked on expedia found at a great price reviews were great after searching hotels with awful reviews... was nice for a small get away clean kitchenette suite
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 23, 2024
Dear Yvette, We sincerely thank you for taking the time to write a review about your recent stay with us at Extended Stay America. We are delighted to hear that you enjoyed your comfortable suite, the fully equipped kitchen, and the friendly hospitality provided by our staff. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts. We will be sure to share your compliments with them. It is always a pleasure to host you, and we hope to see you again soon.Sincerely,Hotel Management

2/10 Terrible

Larry

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rep lied
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 23, 2024
Dear Larry, Thank you for reviewing our hotel. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management

6/10 Okay

mark

Business traveler
Liked: Staff & service
Disliked: Amenities
Staff was nice. Place was a little bit dirty. Room was comfortable. It was charged an undisclosed fee for $17 and then told that it was an Expedia charge. Will be following up. Not the rate negotiated.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 23, 2024
Dear Mark, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

6/10 Okay

Latasha L

Traveled with family
Liked: Cleanliness
Disliked: Amenities
I would stay again
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 8, 2024
Dear Latasha L, We appreciate your feedback and are glad to hear you had a positive experience. Your satisfaction is important to us, and we're delighted to know you will stay again. We look forward to welcoming you back in the future for another enjoyable visit. Thank you for choosing us, and we hope to see you soon!Sincerely,Hotel Management

2/10 Terrible

Kristen

Stayed 1 night in Mar 2024

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location
Stayed 3 nights in Mar 2024

10/10 Excellent

Stephon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 14, 2024
Dear Stephon, Thank you for your positive feedback! We're delighted to hear that you experienced great service at Extended Stay America. Providing exceptional service is our top priority, and we're thrilled that we could meet your expectations. We appreciate your kind words and look forward to welcoming you again soon!Sincerely,Hotel Management

2/10 Terrible

??

Stayed 1 night in Mar 2024

6/10 Okay

Kalan

Stayed 1 night in Feb 2024

6/10 Okay

Samantha

Liked: Staff & service
Stayed 4 nights in Feb 2024

10/10 Excellent

John

Liked: Amenities
Breakfast was gone by 8am No OATMEAL Or GRiTS!!!
Stayed 2 nights in Jan 2024

10/10 Excellent

Robert, yonkers

Liked: Staff & service
If you staying for a night is a great spot. Elevator floor was dirty. But I would stay again.
Stayed 1 night in Jan 2024

10/10 Excellent

Stephon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Always great stay
Stayed 3 nights in Jan 2024
Response from Hotel Management on Jan 23, 2024
Dear Stephon, Thank you for re-choosing Extended Stay America. It is glad to know you had a good stay with an excellent staff and a clean and comfortable room at a perfect location. Please visit us another time for another enjoyable experience.Sincerely,Hotel Management

10/10 Excellent

Bethany

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very impressed
This was the 1st time that I have ever stayed in an Extended Stay America room. Im an allied healthcare traveler, and I do believe Ill be staying at this hotel every week from now on.
Stayed 2 nights in Jan 2024

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s always quiet and amazon
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 17, 2024
Dear Courtney, Thank you for your fantastic review! We're delighted you had a great time at Extended Stay America. Our team always strives for excellence, and we're thrilled that you appreciated our peaceful environment and enjoyed your stay. Your positive feedback motivates us and lets us know we're on the right track. We look forward to welcoming you back for another exceptional experience.Sincerely,Hotel Management

10/10 Excellent

Lawrence

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nowhere Will Treat You Better Than Here!!
The hospitality from the employees at this location was above and beyond! They did far more than they had to and were genuinely compassionate, kind people!
Stayed 2 nights in Jan 2024

10/10 Excellent

Samantha

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place! Ill definitely be returning! Ms. Debora is so sweet and helpful! Always get greeyed when you walk in the door!
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 12, 2024
Dear Samantha, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Samantha

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place ❤️ cohldnt have asked for a better experience!
Stayed 2 nights in Jan 2024

4/10 Poor

Darren

Stayed 1 night in Jan 2024

10/10 Excellent

David

Stayed 1 night in Jan 2024

2/10 Terrible

Chris

Stayed 1 night in Jan 2024

10/10 Excellent

Iesha

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nakita and Flora made my stay at this location very easy and comfortable. I definitely recommend for individuals and families. I will be back to visit in the future.
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 10, 2024
Dear Iesha, Thank you for choosing Extended Stay America for your visit. We are glad you were pleased with your overall stay, particularly services offered by Nakita and Flora. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk worker was very nice and helpful. I just wish you all will have better breakfast food
Stayed 1 night in Jan 2024

10/10 Excellent

Sherron

Traveled with family
Liked: Amenities
Front Desk worker Nakita was so sweet and helpful.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 10, 2024
Dear Sherron, Thank you for choosing Extended Stay America for your visit. We are glad you were pleased with your overall stay, particularly the services offered by front Desk worker Nakita. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management

2/10 Terrible

Deborah

Stayed 1 night in Dec 2023

10/10 Excellent

Samantha

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly I said I’d never go to another extended stay after the way I was treated at the last one the one in Cordova off Germantown Pkwy and Dexter Rd. They were overly rude and just nasty to me when I stayed there for two weeks and paying that amount of money you would think they could be somewhat nice but I will never go back there but decided to give the one off Poplar Ave (Germantown West) a try and they go above and beyond they are always nice and smiling and greet you. Anything you need or need help with they gladly do anything in their power to help you to make sure your stay is a great one. Especially the guy that is the manager and Debora! I can’t say enough good things about this place.
Stayed 4 nights in Dec 2023

10/10 Excellent

Stephon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 27, 2023
Dear Stephon, Thank you for staying at Extended Stay America and for your excellent rating. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you on your next visit.Sincerely,Hotel Management

10/10 Excellent

Stephon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 2 nights in Dec 2023

6/10 Okay

Katie

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Staff were wonderful. We came in late and the front desk was friendly and very helpful. Each time we met staff they were friendly. Unfortunate the building and rooms need help. The bathroom had mold on the shower curtain and on the ceiling. Some of the bedding had hair on, which left me wondering hair that got stuck on in the wash (which is very possibe) or was the bedding not changed. Great location in Germantown. Many places to go very close.
Stayed 3 nights in Nov 2023
Response from Hotel Management on Dec 8, 2023
Dear Katie, Thank you for posting such kind comments about our hotel, especially our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. We apologize for any housekeeping issues with your room. Our hotel's cleanliness is a crucial priority, so we regret that this was your experience. Thank you for choosing us. We hope to welcome you again soon.Sincerely,Hotel Management

2/10 Terrible

Sherman L

Stayed 5 nights in Nov 2023

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Just fine for the price. Kitchen is a plus. Give De’borah a raise she’s great.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 23, 2023
Dear Alison, Thank you for selecting Extended Stay America. Reading about your experience during your stay with us brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case, too. Your words of appreciation for De’borah will be shared with the staff for encouragement. We look forward to hosting you again on your next visit to our location.Sincerely,Hotel Management

2/10 Terrible

Maria

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The sheets in my room were completely dirty with dog hair and muddy dog paws on the inside touching the bed. It seemed like the pools cleaning only flipped the sheets inside out for the next guests (me). The floors were sticky, and there was dog poop on the hallway. Despite all these gross things, the front desk ladies were awesome
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 21, 2023
Dear Maria, Thank you for staying with us and sharing your review. While we are pleased that you appreciate our associate's hospitable service, we apologize for your suite not being up to your expectations and for any oversight in our hotel areas. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, so we are sorry you did not have a better experience while you were here. We have shared your feedback with our housekeeping team so these issues do not happen again. Thank you again for your candid feedback. We hope you will allow us to make this up to you during your future stay.Sincerely,Hotel Management

2/10 Terrible

Gerald

Traveled with partner
The staff was helpful. Negative things were breakfast, cleanliness and noise from next door
Stayed 2 nights in Nov 2023
Response from Hotel Management on Nov 14, 2023
Dear Gerald, Thank you for sharing your feedback. We're glad our staff was helpful during your stay. We understand the importance of a satisfying breakfast, cleanliness, and a peaceful environment. We'll take your comments into consideration as we continuously work to enhance our services. If your future travels bring you back to the area, we hope to have the opportunity to provide an improved experience for you.Sincerely,Hotel Management

10/10 Excellent

Cyndie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs new bedding
Stayed 1 night in Nov 2023

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 2 nights in Nov 2023
Response from Hotel Management on Nov 13, 2023
Dear Courtney, Thank you for sharing your experience. We are thrilled to hear your experience at Extended Stay America was great! Our team strives to provide excellent service, and we're delighted to know we met your expectations. We appreciate your patronage and hope to welcome you back for another wonderful stay.Sincerely,Hotel Management

10/10 Excellent

Robin

Stayed 1 night in Nov 2023

10/10 Excellent

Karmen

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Robin

Business traveler
Liked: Staff & service, property conditions & facilities
Staff is amazing
Stayed 3 nights in Oct 2023

4/10 Poor

Clayton

Disliked: Room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Stephon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great people and great service
Stayed 4 nights in Sep 2023
Response from Hotel Management on Oct 5, 2023
Dear Stephon, It was a pleasure to read your fantastic review of Extended Stay America. We strive to give our guests outstanding hospitality, and your compliments for the staff's efforts are appreciated. Thank you, and we hope to be your hotel of choice every time you visit the city.Sincerely,Hotel Management

6/10 Okay

Tam

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice looking property and nice area. Well it was an interesting stay. Got into the room and the fire alarm went off, repeatedly for several minutes - oh did I mention it was the only room in the hotel where the smoke alarm was going off? Had just arrived, and do not smoke!!! Reported to the night duty desk (6pm) and he came in without knocking and got it turned off. (some sort of code entered into the smoke alarm???) Only a few channels would work on the TV. Was a double bed not a queen bed. Assistant mgr called, and said he would comp room for all the trouble and said to speak with him at 7 AM next morning. I did. He comped $40 of the total bill. I ask him why he did not comp the entire amount as promised-- Oh the system will not let me do it. Hmm, Very odd.
Stayed 1 night in Sep 2023
Response from Hotel Management on Oct 5, 2023
Dear Tam, Thank you for reviewing our hotel. It is nice you had a pleasant stay, and we appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We are working with our team as we want our guests to have a perfect hotel experience while with us. Please return, and we welcome you for a better experience.Sincerely,Hotel Management

6/10 Okay

Dennis

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young man who checked me in Deandre was very nice.
Stayed 1 night in Sep 2023

10/10 Excellent

McKenley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 7 nights in Sep 2023
Response from Hotel Management on Sep 28, 2023
Dear McKenley, Thank you for selecting Extended Stay America. Reading about your experience during your stay with us brings us joy. Our aim is to meet and exceed our guests' expectations, and we are happy this was your case, too. We look forward to hosting you again on your next visit to our location.Sincerely,Hotel Management

8/10 Good

delores

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Leeotha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Jovan

Stayed 1 night in Jul 2023

6/10 Okay

Deashia

Stayed 1 night in Jul 2023

10/10 Excellent

Jovan

Stayed 2 nights in Jul 2023