Ratings based on 252 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
84% of guests recommend
3.5 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

Nice Staff, But!!!!

Posted Aug 17, 2014
The staff was pleasant, but there was no one to check out wit at 6 am and room cleanliness was a serious issue. Would not go back.
5 out of 5
Recommended
for Everyone
by A verified traveler from Maryland

Nice and clean

Posted Aug 12, 2014
Good and clean. Reasonable and friendly staff. Close to the airport and city. Beautiful lawn work and its a home away from home. I recommend this hotel to everyone.
3 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location.

Posted Aug 11, 2014
Room cleaning didn't come for a few days, bed was comfortable enough. It was a very mid- tier experience and worth the price.
2 out of 5
by A verified traveler from Houston

Not a repeat.

Posted Jul 27, 2014
We were only staying one night and wanted to stay in Germantown to tun the trails in the morning and the price was under $100. The carpet was nasty. Mattress not so great. Barebone amenities. I thought it was odd that the kitchenette did not have any cooking items. I did feel the security was good. The location was was very nice.
2 out of 5
Recommended
for Everyone
by Russ from Memphis

Check-in problems

Posted Jun 15, 2014
Pros: Spacious room. Nice, clean kitchen area.
Cons: Staff was attentive, but should be more available.
Location: Restaurants, shopping
Check in was at 3:00. We arrived at 3:10 and had to wait for a half hour for our room to br ready. Desk said power had been out due to storm, but had been restored at 11:00 am the day we checked in. Thought they likely were understaffed. Room was spacious. The sofa in the sitting area was uncomfortable and had a burn hole in a cushion. The iron was unusable because it was unclean and has something burned on the plate.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 28, 2014
all in all a decent place to stay if you're on the road and just looking for somewhere nice for a night or two. no shampoo or conditioner in the shower though. also no blow dryers available at all. room featured a kitchenette though, which was quite nice.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

cleaning room

Posted May 23, 2014 on Hotels.com
Would not clean room unless staying a week not good
1 out of 5
by A verified traveler

Nothing worked. Terrible hotel. Avoid it.

Posted May 6, 2014
Pros: Nothing.
Cons: Everything.
Location: We left after one night.
Stove top didn't work, no hangers in the closet, dirty pans in the cupboard and nothing to clean them with, no coffee with the coffee maker. The staff, when told of all these problems, was completely unhelpful and just said no to every request.
5 out of 5
Recommended
by Wes Orloff from Northern Ohio

Very satisfied

Posted Apr 25, 2014 on Hotels.com
Although we stayed only one night, we were very pleased with the accommodations. Very clean and quiet.
4 out of 5
Recommended
for Business Travelers
by Chris Treloar from Tennessee

Memphis 042014

Posted Apr 16, 2014 on Hotels.com
Nice location. Furnishings could have been better maintained cupboard doors not hanging properly and therefore not closing. Otherwise it is an Extended Stay America. Staff seemed more interested in their conversation than attending to guest's needs especially with regards to replenishing the "on the go" breakfast buffet