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Reviews of Fairfield Inn & Suites by Marriott Memphis East/Galleria

2.5 out of 5
Fairfield Inn & Suites by Marriott Memphis East/Galleria
8489 Us Highway 64, Memphis, TN

Reviews

8.2

Very Good

Rating 10 - Excellent. 350 out of 724 reviews" "
Rating 8 - Good. 202 out of 724 reviews" "
Rating 6 - Okay. 85 out of 724 reviews" "
Rating 4 - Poor. 53 out of 724 reviews" "
Rating 2 - Terrible. 34 out of 724 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Albert, Lavonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Laura

Liked: Staff & service
Stayed 1 night in Mar 2024

4/10 Poor

Willard

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Parking was good. The side door was taped opened were it could be opened by anyone, very unsafe. Toilet paper dispenser was broken, missing half of it (a $5 fix). No toilet paper in our room and never had any for the two days we were there, had to go get some from a store. Asked for toilet tissue when we were about to check out, still had an excuse for not having any, they lied because the lobby area restroom had some, yet we never did. Excuses, excuses, excuses!!!
Stayed 2 nights in Mar 2024

6/10 Okay

anagh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was average otherwise everything was good though price was on expensive side per everything
Stayed 1 night in Mar 2024
Response from Youa Ly on Mar 27, 2024
Thank You,

2/10 Terrible

Chris

Stayed 1 night in Mar 2024

2/10 Terrible

Stephene

Business traveler
Disliked: Cleanliness
Nasty
Stayed 1 night in Feb 2024
Response from Youa Ly on Mar 27, 2024
Thank You,

4/10 Poor

Jeff

Stayed 1 night in Feb 2024
Response from Youa Ly on Mar 27, 2024
Thank You,

10/10 Excellent

LEE

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good. I wondor when you will get back my deposit?
Stayed 2 nights in Jan 2024
Response from Youa LY on Mar 27, 2024
Thank You,

10/10 Excellent

Pauline

Stayed 1 night in Jan 2024
Response from Tiffany G. on Jan 16, 2024
Thank you for your 10 out of 10 review! We are happy to know that you enjoyed your stay with us. Until next time Happy New Year!

4/10 Poor

Stephen

Traveled with family
Not coming back
The room was in poor shape. There was evidence of a previous water leak that had not need repaired fully. The breakfast had no protein and was very limited in options. They bed was surprisingly comfortable based on the conditions.
Stayed 1 night in Dec 2023
Response from Tiffany G. on Dec 31, 2023
We appreciate your valuable feedback Stephen. We understand your concerns and we will make sure our maintenance team takes a look into the areas of interest. We have also put in place a breakfast training in order to improve on our complimentary breakfast. We hope that you will consider staying with us again in the future.

4/10 Poor

Thomas Charles

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Meltdown in Memphis The normal, reliable Marriott quality of service was AWOL this weekend, along with all of the staff this morning at the Fairfield Inn & Suites Memphis East/Galleria location. Upon arrival, Friday night, the 22nd, we ran into oddities, as the woman on the front desk gave us wrong information about the pool hours and breakfast hours. We didn't find out about the error in breakfast hours until the next morning, as we arrived too late for breakfast because we were told it would be open an hour later than it was. Then this morning, the hotel lobby was completely empty, except for a couple guests. It wasn't readily apparent if we were witnessing an employee walk-out or some sort of protest, but the lobby this morning at 8 am was completely devoid of hotel staff. No one was at the front desk, no breakfast staff, no managers, and no housekeeping! One patron had been waiting in the lobby 15 minutes, by the time we arrived for anyone to show up, but none had. About 8:30 am, a young man, who looked like he had just woken up and judging from his hair and attire, came in and said that he was the new general manager. Lots of luck to him, given the state on the hotel this morning. Apparently, the hotel staff and current management needs a total overhaul! He did the only thing he could to provide us with breakfast and sent us to the sister property next door, a Springhill Suites, also Marriott. Having to truck across the parking lot wasn't the most p
Stayed 2 nights in Dec 2023
Response from Tiffany G. on Dec 31, 2023
We appreciate your valuable feedback. We understand your frustrations for the experience that you had during your stay with us and we would like to extend our sincerest apologies. We can assure you that there are plans in place in order to improve so that this will never be an issue in the future. We hope that you will stay with us once again.

6/10 Okay

Lillie

Vanilla
Plain Jane, disappointed.
Stayed 1 night in Dec 2023
Response from Tiffany G. on Jan 8, 2024
We appreciate your valuable feedback.

4/10 Poor

James

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Had to call maintenance for plumbing issue and light bulb. They were prompt. Breakfast food was cold.
Stayed 1 night in Nov 2023

10/10 Excellent

Christopher

Stayed 1 night in Nov 2023
Response from Tiffany G. on Jan 8, 2024
Thank you for your 5 our of 5 rating!!! We are happy to accommodate.

10/10 Excellent

Dana

2 night stay for school
Super friendly and helpful staff. Very clean lobby and room. Comfortable and quiet. Good variety for hotel breakfast.
Stayed 2 nights in Nov 2023

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Hotel Acceptable
We had reservations for a King size bed. At first, the service person at front said they were oversold of rooms with king size beds. She came through with a suite with a king size bed. Kudos to her. The room was clean, but some of the other areas of the hotel needed cleaning. Breakfast was lacking several items such as regular milk, bread and fruit. The host was working hard to accommodate, but may not have had all the supplies.
Stayed 1 night in Nov 2023

6/10 Okay

Robert

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Room was clean and comfortable. New normal seems to be no room service on multi day stays unless requested.
Stayed 2 nights in Nov 2023

6/10 Okay

Demetrice

Traveled with group
Disliked: Staff & service
Hard to fined
Stayed 3 nights in Nov 2023

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
Hotel staff was very unhelpful and the manager Suraj is absolutely horrible at his job. I was double charged for two rooms and it has been over three weeks and I have still not received a phone call back after numerous times reaching out. The hotel was not that clean and definitely needed some remodeling.
Stayed 1 night in Oct 2023

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this location were outstanding. Greeted so warmly by Julia, who gave us suggestions for sightseeing and dining. Juliana was the night person and was just as helpful; we needed an additional bath towel and she got right on it. Every staff member we encountered had a smile and pleasant greeting. The room itself was comfortable and clean. The bed was super comfy, and the shower was to die for. We had an issue with the bathroom light shutting off arbitrarily, and that was repaired the day we reported it. Amazing. We did learn that the hotel had just been acquired by Marriott five days before our arrival, so the area manager was on site quite a bit. The breakfast was somewhat sparse and boring. The girl who took care of us the four days we were there did everything in her power to accommodate the guests, having quite a bit of supply issues. For instance, the dairy products were not delivered, so she arranged to have a large container of creamer sent (or purchased) for us. This little young lady worked her fanny off for the guests. It was quite commendable. Although we were unable to use the pool, it did appear clear, clean and inviting. Parking was somewhat sparse, however, we like to park where we can see our vehicle from our window. There are several hotels in this area, easy walking distance from one to the other, and we did feel safe. This hotel is in an area that is in close proximity to really good restaurants, shopping and highway access.
Stayed 4 nights in Oct 2023

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Funny orange stain on tile under the vanity. Poor quality pillows. but pretty nice for the price
Stayed 1 night in Oct 2023

8/10 Good

Sue

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Morgan

Traveled with family and small children, Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
My expected room wasn’t available
Stayed 2 nights in Oct 2023

4/10 Poor

Tina

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Reserved a room with double queen beds for a reason, the only room they had with that was a room with no bathroom light, bathroom fan was so loud, toilet would not stop running at all, drawer was broken on chest, lamps had rust on them. Wasn't worth what was paid at all!
Stayed 2 nights in Oct 2023

8/10 Good

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No hot water at breakfast, hairdryer didn't work. The 8+ dating is appropriate for this hotel.
Stayed 1 night in Oct 2023

8/10 Good

Rory, Powell

Stayed 7 nights in Oct 2023

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food and friendly staff
Stayed 2 nights in Oct 2023

10/10 Excellent

HERBERT

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was excellent.
Stayed 1 night in Oct 2023

10/10 Excellent

sally

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Teresa

Stayed 1 night in Oct 2023

8/10 Good

Sandra

Stayed 1 night in Oct 2023

10/10 Excellent

Ed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, sraff and facility
Stayed 2 nights in Sep 2023

8/10 Good

Keith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 1 night in Sep 2023

6/10 Okay

Jennifer

Stayed 1 night in Sep 2023

8/10 Good

Lynn

Stayed 1 night in Sep 2023

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
great staff convenient location very clean and quiet
Stayed 4 nights in Aug 2023

8/10 Good

Sharon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stY
Very friendly and efficient staff. The lady in the dining area was exceptional. Very accommodating to the guests and their needs/wishes. She appeared to be the only person on duty for a very hectic and busy weekend that included sports fans for the Southern Classic and a young women’s soccer team and their families. The desk staff was very efficient in quickly accommodating check-ins. The hotel was clean and staff was on duty maintaining the cleanliness of the public areas. In terms of improvements, replacing the antiquated, low sitting toilets with chair height toilets would significantly increase the comfort factor.
Stayed 2 nights in Sep 2023

8/10 Good

Addisu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Rajkumar, Nolensville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Rhonda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you Julie
Place was.a little difficult to locate... signs should be on driveway. Keys didnt work , vut desk clerk was very ,very helpful. Thank you Julie.. also the pool was being.serviced, so we missed our swim..
Stayed 1 night in Aug 2023

8/10 Good

David E

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Zachary

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Aug 2023

10/10 Excellent

Juanita

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location is convenient and within walking distance to several restaurants, gas station, and liquor store. It's a 5 minute drive away from a mall and several other stores, and right off of I-40. The facility and rooms were clean and the staff friendly and helpful. There is security patrolling the lot at night, so it feels safe. The hot tub was out of order and elevator was sketchy (folks got stuck once). The pool was good, but had a lot of chlorine in it which made me not want to get in it. Other than those two things, I would highly recommend and stay again.
Stayed 3 nights in Aug 2023

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Cynthia

Stayed 1 night in Jul 2023

6/10 Okay

Peter

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Ste’Vie

Traveled with group
Disliked: Amenities, property conditions & facilities
Upon arrival based off of the terrible entrance to the parking lot I was lead to believe this was the generic version of the Fairfield Inn’s. I’ve stayed in beautiful ones in Nashville so I guess I expected every Fairfield to have the same vibe. The desk people were friendly. Now the room had a smell, I’m not sure if it was coming from the air conditioner or what. It smelled like wet mold almost. Luckily we had Lysol to stop the smell. The TV took some time to work. The toilet would not flush, the counter top in the bathroom was filthy…it had not even been cleaned. Also the refrigerator does not get that cold so maybe come with some sort of cooler. The breakfast was a little sad… I just expected better. I was there due to a power outage so it wasn’t the worst. But I definitely wouldn’t stay there for any other leisure purposes. The hallways are extremely dim as if it were a motel.
Stayed 1 night in Jul 2023

10/10 Excellent

Carol

Stayed 4 nights in Jul 2023

8/10 Good

Terry

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

TAMICKA, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
So we was on vacation and we went sightseeing . The only major problem was the pool closed at 9 pm and it was inside they need to change the time of there pool hours
Stayed 3 nights in Jul 2023