Exterior

Reviews of Comfort Inn & Suites

2.5 out of 5
Comfort Inn & Suites
6010 Macon Cove Rd, Memphis, TN

Reviews

7.0

Good

Rating 10 - Excellent. 40 out of 136 reviews" "
Rating 8 - Good. 32 out of 136 reviews" "
Rating 6 - Okay. 29 out of 136 reviews" "
Rating 4 - Poor. 20 out of 136 reviews" "
Rating 2 - Terrible. 15 out of 136 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Steve

Disliked: Property conditions & facilities
Some outlets did not work shower looked dirty breakfast was dry and tastless coffee machine in lobby did not work. Staff was nice though.
Stayed 2 nights in Mar 2024

2/10 Terrible

Steven

Disliked: Cleanliness, amenities, property conditions & facilities
Pool was under renovation. Health factory closed. Very dangerous area. Closet door was marked up like a dog scratched. Yet they there’s no pet policy but dogs were in the room. Really disappointed considering it was over $100 to stay. There were hookers and loud neighbors shouting all night. I felt very unsafe.
Stayed 1 night in Mar 2024

4/10 Poor

Mike

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst experience. Was told where to park then awakened by a phone call to move my vehicle. Clerk was rude a very inconsiderate. Property was not in the best shape. Will never return or recommend.
Stayed 1 night in Mar 2024

6/10 Okay

Derrick

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
This place is abysmal! Don’t bother. The level of care and maintenance of the property is appalling.
Stayed 1 night in Feb 2024

10/10 Excellent

Neal

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clerk was very friendly and helpful
Stayed 1 night in Feb 2024

10/10 Excellent

Jarvis

Stayed 1 night in Feb 2024

8/10 Good

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Surrounding area was sketchy.
Stayed 1 night in Jan 2024

4/10 Poor

Taymar

Stayed 2 nights in Dec 2023

4/10 Poor

Bryan

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hands down the worst comfort inn I’ve stayed at the heat in my room didn’t work and no hot water in the shower but the sink would get hot water. Needs updating or shut down one of the two I felt dirty just staying here.
Stayed 1 night in Dec 2023
Response from Milan on Dec 22, 2023
Dear Bryan,We sincerely apologize for the challenges you experienced during your recent stay with us. Your feedback is crucial, and we regret that we fell short of meeting your expectations.I assure you that we are actively addressing the issues you highlighted. Our maintenance team is working diligently to resolve the heating and hot water concerns to ensure a comfortable stay for all our guests.We appreciate your candor, and we hope you would give us another opportunity to provide you with the excellent experience you deserve. If your travels bring you back to the area, please reach out to us directly so that we can make amends.Thank you for bringing this to our attention.Best regards,

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for relaxation
I was very impressed with the customer service and the quality of service I received and I am more than willing to return to stay again
Stayed 2 nights in Dec 2023
Response from Milan on Dec 22, 2023
Dear Michael,Thank you for your glowing review! We are delighted to hear that you were impressed with our customer service and the overall quality of your stay.We strive to provide a comfortable and welcoming experience, and we're thrilled that we could make your stay enjoyable. Your kind words motivate us to maintain these high standards.We look forward to welcoming you back for another relaxing stay. If you have any specific preferences for your next visit, please don't hesitate to let us know. We appreciate your feedback and your loyalty.Best regards,

4/10 Poor

Cindy

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
the fridge had spoiled food that was left smelled bad. it had dirty towel still hanging from courtain. not so clean likethepictures i seen online. staff was supernice
Stayed 3 nights in Nov 2023
Response from Milan on Dec 22, 2023
Dear Cindy,Thank you for sharing your experience, and we appreciate your kind words about our staff.However, we sincerely apologize for the cleanliness issues you encountered in your room. This is certainly not the standard we uphold, and we are taking immediate steps to address this matter with our housekeeping team.Your feedback is invaluable to us, and we hope you give us another opportunity to provide you with a more pleasant stay. If you decide to return, please feel free to contact us directly so we can ensure your next experience is up to your expectations.Best regards,

8/10 Good

Traveya

Business traveler
Liked: Staff & service, amenities
The breakfast was horrible. The elevator needs to be replaced or seriously deep cleaned, it smelled. Other than that it was quiet and clean.
Stayed 2 nights in Dec 2023
Response from Milan on Dec 22, 2023
ear Traveya,Thank you for taking the time to share your feedback. We appreciate your positive comments about the quiet and clean aspects of your stay.We apologize for the issues you encountered with the breakfast and the condition of the elevator. Your comments are valuable, and we will certainly address these concerns to ensure a more satisfying experience for our guests in the future.If you have any further insights or if there's anything specific you'd like us to improve, please let us know. We value your input and hope to have the opportunity to welcome you back for an even better stay.Best regards,

4/10 Poor

Tanya, Amity

Stayed 2 nights in Dec 2023

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel itself is clean and comfortable, courteous staff, good bed and hot water. Breakfast was often low supply and not restocked but it was a holiday weekend so probably low staff. Entry drive is a bit dimly lit and have to drive through a construction storage area with fencing but don’t let that deter you from booking. It’s a nice place to stay especially for the price.
Stayed 3 nights in Nov 2023
Response from Milan on Dec 22, 2023
Dear James,Thank you for sharing your positive experience with us! We're pleased to hear that you found our hotel clean and comfortable, with courteous staff, a good bed, and hot water. We appreciate your understanding regarding the challenges during the holiday weekend, and your feedback about the breakfast supply is duly noted.We apologize for any inconvenience caused by the entry drive conditions, and we appreciate your reassurance to future guests. Your feedback helps us improve, and we hope to provide an even better experience during your next stay.If you have any further comments or suggestions, please feel free to share. We look forward to welcoming you back on your next visit.Best regards,

10/10 Excellent

Alena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were pleasant. The entire hotel was clean and quiet. The suite was spacious and just what we needed with no distractions from the outside world.
Stayed 2 nights in Nov 2023
Response from Milan on Dec 22, 2023
Dear Alena,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our staff pleasant, the hotel clean and quiet, and the suite spacious. Providing a comfortable and distraction-free environment is one of our top priorities, and we're thrilled that we could meet your expectations.Your feedback is valuable to us, and we appreciate your kind words. If you have any specific suggestions or if there's anything else you'd like to share, feel free to let us know. We look forward to the opportunity to host you again for another enjoyable stay.Safe travels!Best regards,

10/10 Excellent

Star

Traveled with partner
great customer service
Stayed 1 night in Nov 2023
Response from Milan on Dec 22, 2023
Dear Star,Thank you for your fantastic review! We're thrilled to hear that you had a positive experience with our customer service. Providing excellent service is a top priority for us, and it's always rewarding to know when we've succeeded in making our guests feel well taken care of.If there's anything specific that stood out to you or if you have any suggestions for further improvement, please feel free to share. We value your feedback and are committed to continuously enhancing our guests' experience.We look forward to the opportunity to host you again in the future. Safe travels!Best regards,

8/10 Good

Katie

Disliked: Property conditions & facilities
The room was nice.
Stayed 2 nights in Nov 2023
Response from Milan on Dec 22, 2023
Dear Katie,Thank you for taking the time to leave a positive review. We're delighted to hear that you found the room to your liking during your stay at our hotel.Our team strives to provide a comfortable and pleasant experience for our guests, and it's great to know that we were successful in making your stay enjoyable. If there are any specific aspects you particularly enjoyed or if you have any suggestions for areas where we can improve, we'd love to hear your feedback.We appreciate your choosing Comfort Inn, and we hope to welcome you back for another great stay in the future.Best regards,

10/10 Excellent

BARBARA

Stayed 3 nights in Nov 2023
Response from Milan on Dec 22, 2023
Dear Barbara,Thank you for sharing your perfect score and positive feedback! We are thrilled to learn that you had a fantastic experience during your stay at Comfort Inn.Our team works hard to provide a comfortable and enjoyable stay for our guests, and it's rewarding to hear that we met your expectations. If there's anything specific you loved about your stay or if you have any suggestions for improvement, feel free to share—we always appreciate valuable insights from our guests.We look forward to welcoming you back on your next visit to Comfort Inn. Safe travels!Best regards,

8/10 Good

April M.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK for the price...
Hotel was OK for the price. Kind of a sketchy location and not too many people around. Check in was quick and workers were friendly. Hotel room smelled really bad and there were stains on one of the beds comforter and sheets. Other than that, our room and bathroom was clean. On the last night of our stay, our neighbors were having a loud party until 2 am or later. Also, the indoor pool was drained for renovation and we didn't find that our until we arrived at the hotel. Had we known this, we would have stayed someplace else.
Stayed 2 nights in Oct 2023
Response from Milan on Dec 22, 2023
Dear April,Thank you for taking the time to share your feedback about your recent stay at Comfort Inn. We appreciate your candid review.I'm pleased to hear that the check-in process was quick and our staff was friendly. However, I apologize for any inconvenience caused by the unpleasant smell in your room and the stains on the bed. Your comments will be shared with our housekeeping team to ensure we address these issues promptly.I'm sorry to hear about the disturbance from the loud party and the inconvenience caused by the closure of our indoor pool. We understand the importance of these amenities to our guests, and we regret any disappointment you experienced.We appreciate your understanding, and if your travels bring you back to the area, we would welcome the opportunity to provide you with an improved and more enjoyable stay.Thank you for choosing Comfort Inn.Best regards,

10/10 Excellent

David, Gastonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Brandon

Traveled with partner
The location does not have EV charging even though the Expedia filter shows it does. It is location behind what appears to be a landscaping storage or construction site. The room had bathroom damage. There was a prostitute by the entrance to the property when we arrived and there was limited parking available. The pool was closed and under repair. The breakfast was poor with rancid waffle batter, no condiments, and an odd assortment of options. The rate was good and the location has obviously invested in improvements to the building. We would not stay at this location again
Stayed 1 night in Oct 2023

4/10 Poor

Miranda, Jacksonville

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a horrible smell in the rooms, the housekeeping did not clean our rooms, take out the trash or bring us towels. When I asked for towels they said they probably didn't have any, there was some so the lady at the front desk said I was lucky there were some clean. The pool was out of service and looked like it had been down for a long time. There was construction all over around the hotel. It wasn't a pleasant experience. I will not go back.
Stayed 2 nights in Sep 2023

6/10 Okay

Steven

Traveled with family
Disliked: Property conditions & facilities
Linens and sheets were clean in addition to towels. Floor and walls needed attention.
Stayed 1 night in Aug 2023
Response from Milan on Sep 5, 2023
Dear Valued Guest,Thank you for choosing Comfort Inn and Suites for your stay, and for sharing your feedback with us.We appreciate your 6/10 review, and we're pleased to hear that you found the linens, sheets, and towels to be clean during your stay. Maintaining a clean and comfortable environment for our guests is a top priority.We apologize for any issues you encountered with the cleanliness of the floor and walls. We take your feedback seriously, and we will use it as an opportunity for improvement to ensure all aspects of our accommodations meet the highest standards.If there's anything specific you particularly enjoyed about your stay or any suggestions you have for us to enhance your experience even further, please feel free to let us know.We hope to have the opportunity to welcome you back to Comfort Inn and Suites in the future. It would be our pleasure to provide you with an even more enjoyable stay.Thank you once again for your feedback, and we look forward to serving you again soon.Warm regards,MilanManager, Comfort Inn and Suites

10/10 Excellent

Monica

Stayed 1 night in Aug 2023

10/10 Excellent

Antonio

Stayed 1 night in Aug 2023
Response from Milan on Sep 5, 2023
Dear Valued Guest,Thank you for choosing Comfort Inn and Suites for your stay, and for sharing your perfect 10/10 rating with us.We are delighted that you had such a positive experience during your stay, and we truly appreciate your kind words. Your satisfaction is our top priority, and we're pleased to know that we met your expectations.If there's anything specific you particularly enjoyed about your stay or any suggestions you have for us to enhance your experience even further, please feel free to let us know.We look forward to the opportunity to welcome you back to Comfort Inn and Suites in the future. It would be our pleasure to provide you with another outstanding stay.Thank you once again for your wonderful feedback, and we can't wait to serve you again soon.Warm regards,MilanManager, Comfort Inn and Suites

4/10 Poor

Abbie, Cleveland

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Milan on Sep 5, 2023
Dear Valued Guest,Thank you for choosing Comfort Inn and Suites for your stay, and for sharing your feedback with us.We appreciate your 2/5 review, and we're sorry to hear that your experience fell below your expectations.Your satisfaction is important to us, and we take your feedback seriously. If there are specific aspects of your stay that you would like to discuss or if you have any suggestions for us to improve your experience, please feel free to let us know.We hope to have the opportunity to better serve you in the future and provide you with a more enjoyable stay.Thank you for your feedback, and we look forward to serving you again soon.Warm regards,MilanManager, Comfort Inn and Suites

2/10 Terrible

Michael

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Milan on Sep 5, 2023
Dear Valued Guest,Thank you for choosing Comfort Inn and Suites, and for taking the time to share your feedback.We're sorry to hear about your 2/10 rating and the issues you encountered during your stay. We understand that your experience did not meet your expectations, and for that, we sincerely apologize.If you're open to sharing more details about your stay or any specific concerns you had, we would greatly appreciate it. Your feedback is valuable to us as we continuously work to improve our services and accommodations.We hope that you will consider giving us another opportunity to provide you with a more enjoyable stay in the future.Thank you for your feedback, and we look forward to the possibility of serving you better.Warm regards,MilanManager, Comfort Inn and Suites

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mediocre
Upon entering the parking lot we noticed that the area looked a little sketchy. Also they had been doing some remodeling. The attendant checking us in was very kind. The room was clean and comfortable. We had a good nights sleep. Breakfast was a little sub par. The oarnge juice and coffee were watery. The attendant checking us out was also nice. I enjoy this hotel chain but I dont think i would come back to this location.
Stayed 1 night in Aug 2023
Response from Milan on Sep 5, 2023
Dear Valued Guest,Thank you for choosing Comfort Inn and Suites and for sharing your feedback with us.We appreciate your 6/10 review and the insights you've provided about your stay. We're glad to hear that you found our staff to be kind and that you had a good night's sleep in a clean and comfortable room.We apologize for any concerns you had about the parking lot area and the ongoing remodeling work. We understand how these factors can impact your overall experience. Your feedback regarding breakfast is also noted, and we will work to improve the quality of our offerings.While we're grateful that you enjoy the Comfort Inn and Suites brand, we're sorry to hear that you may not return to this specific location. We understand that each guest's preferences vary, and we appreciate your honest assessment.If you have any further comments or if there's anything else you'd like to share with us, please feel free to do so.We hope to have the opportunity to serve you at another Comfort Inn and Suites location in the future and provide you with an even more satisfying stay.Thank you once again for your feedback, and we look forward to serving you again soon.Warm regards,MilanManager, Comfort Inn and Suites

8/10 Good

Chris

Stayed 1 night in Jul 2023
Response from Milan on Sep 5, 2023
Dear Valued Guest,Thank you for choosing Comfort Inn and Suites, and for sharing your feedback with us.We appreciate your 4/5 review and are pleased to hear that you had a positive experience during your stay.If there's anything specific you particularly enjoyed about your stay or any suggestions you have for us to enhance your experience even further, please feel free to let us know. Your feedback is important to us as we continuously strive to provide the best possible accommodations and service for our guests.We hope to have the opportunity to welcome you back to Comfort Inn and Suites in the future. It would be our pleasure to provide you with another enjoyable stay.Thank you once again for your feedback, and we look forward to serving you again soon.Warm regards,MilanManager, Comfort Inn and Suites

10/10 Excellent

tony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff really made it easy for an overnight stay.
Stayed 1 night in Jul 2023
Response from Milan on Aug 2, 2023
Dear Valued Guest,Thank you for choosing Comfort Inn and Suites for your overnight stay, and for taking the time to leave us a positive review.We are thrilled to hear that our staff made a positive impact on your experience and made it easy for you during your stay. Providing excellent service and ensuring our guests' comfort are our top priorities, and it's gratifying to know that our efforts were recognized.Your feedback motivates us to continue delivering the best hospitality possible to all our guests. We truly appreciate your kind words, and we will share your compliments with our team.If your future travels bring you back to this area, we would be delighted to have the opportunity to welcome you back to Comfort Inn and Suites. If there's anything specific you enjoyed during your stay or any additional feedback you'd like to share, please feel free to reach out to us.Thank you once again for your glowing review, and we look forward to serving you again soon.Warm regards,MilanManager, Comfort Inn and Suites

10/10 Excellent

Sandra, Knoxville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 1 night in Jul 2023
Response from Milan on Aug 2, 2023
Dear Valued Guest,Thank you for choosing Comfort Inn and Suites for your recent stay, and for taking the time to share your positive review.We are delighted to hear that you found our hotel to be clean and comfortable. Providing a welcoming and well-maintained environment is of utmost importance to us, and we are pleased to know that we met your expectations.Your satisfaction is our ultimate goal, and we are thrilled that you had a pleasant experience during your stay with us.If your future travels bring you back to the area, we would be honored to have the opportunity to welcome you back to Comfort Inn and Suites. Should you have any specific preferences or requests for your next visit, please feel free to reach out to us, and we'll be more than happy to assist you.Once again, thank you for your positive feedback, and we look forward to serving you again soon.Warm regards,MilanManager, Comfort Inn and Suites

6/10 Okay

Steve

Stayed 3 nights in Jul 2023
Response from Milan on Sep 5, 2023
Dear Valued Guest,Thank you for choosing Comfort Inn and Suites, and for taking the time to share your feedback with us.We appreciate your 3/5 review, and we're sorry to hear that your experience may not have met your expectations to the fullest.If there are specific aspects of your stay that you would like to discuss or any suggestions you have for us to improve your experience, please feel free to let us know. Your feedback is valuable to us as we continuously work to enhance our services and accommodations.We hope that you will consider giving us another opportunity to provide you with a more enjoyable stay in the future.Thank you for your feedback, and we look forward to the possibility of serving you better.Warm regards,MilanManager, Comfort Inn and Suites

10/10 Excellent

Jose

Stayed 1 night in Jul 2023
Response from Milan on Aug 2, 2023
Dear Valued Guest,Thank you for choosing Comfort Inn and Suites for your stay, and for giving us a perfect rating!We are thrilled to receive your 10/10 review and to know that you had an excellent experience with us. Your satisfaction is our top priority, and we are delighted that we met and exceeded your expectations.Our team works diligently to provide a comfortable and enjoyable stay for all our guests, and your positive feedback serves as a great encouragement for us to continue delivering exceptional service.If your future travels bring you back to this area, we would be honored to have the chance to welcome you back to Comfort Inn and Suites. If there's anything specific you loved about your stay or any way we can further improve, please feel free to let us know.Once again, thank you for your fantastic review, and we can't wait to serve you again on your next visit.Warm regards,MilanManager, Comfort Inn and Suites

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Milan on Aug 2, 2023
Dear Valued Guest,Thank you for choosing Comfort Inn and Suites, and for taking the time to share your feedback with us.We are genuinely sorry to learn that your recent experience with us did not meet your expectations, and for that, we sincerely apologize.Your satisfaction is of utmost importance to us, and we are disappointed that we fell short in providing you with a more positive stay.We would greatly appreciate it if you could provide us with more details about the specific issues you encountered so that we can better understand what went wrong and take immediate steps to address them.Please know that your feedback is valuable to us, and we will use it as an opportunity to learn and improve.If you would consider giving us another chance, we would be grateful for the opportunity to make amends and provide you with a much-improved experience.Thank you once again for sharing your feedback, and we hope to have the chance to welcome you back to Comfort Inn and Suites.Warm regards,MilanManager, Comfort Inn and Suites

8/10 Good

Riva

Traveled with family
Liked: Staff & service, property conditions & facilities
The staff was wonderful. The location was not what I expected, wasn’t to happy with it. The property was nice.
Stayed 3 nights in Jul 2023
Response from Milan on Aug 2, 2023
Dear Valued Guest,Thank you for choosing Comfort Inn and Suites for your stay, and for taking the time to share your feedback with us.We are pleased to hear that our staff made a positive impression on you. Providing excellent service and hospitality is our top priority, and we are delighted that our team members contributed to a wonderful experience during your visit.We apologize that the location did not meet your expectations. We understand the importance of a convenient and comfortable location, and we regret that it fell short of what you anticipated. Your comments will be taken into consideration as we continue to improve our services.It's wonderful to know that you found our property to be nice. We are committed to providing a well-maintained and welcoming environment for all our guests.If your future travels bring you back to the area, we would be grateful for the opportunity to serve you again at Comfort Inn and Suites. If there's anything specific you enjoyed about your stay or any additional feedback you'd like to share, please feel free to reach out to us.Thank you once again for your feedback, and we look forward to welcoming you back in the future.Warm regards,MilanManager, Comfort Inn and Suites

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
The price was expensive for this type of standard hotel. Its a overnight last minute type of experience.
Stayed 1 night in Jul 2023
Response from Milan on Aug 2, 2023
Dear Valued Guest,Thank you for choosing Comfort Inn and Suites and for taking the time to share your feedback with us.We appreciate your review, and we regret that your experience did not meet all your expectations. Our goal is to provide a comfortable and enjoyable stay for all our guests, and we apologize if the price did not align with your expectations.We understand the importance of offering competitive pricing, and we continually assess and adjust our rates to provide the best value for our guests. Your feedback will be considered as we review our pricing strategies to ensure they are in line with the standard of the hotel.Comfort Inn and Suites is designed to provide a convenient and comfortable overnight experience, and we're sorry that it didn't fully meet your expectations for a longer stay.We appreciate your candid feedback, and we'll use it to make improvements to enhance our services and better meet the needs of our guests.If you have any additional comments or suggestions, please feel free to reach out to us. We would be grateful for another opportunity to serve you in the future and provide a more satisfying experience.Thank you once again for your valuable feedback, and we hope to welcome you back to Comfort Inn and Suites in the future.Warm regards,MilanManager, Comfort Inn and Suites

2/10 Terrible

Larry, Colorado Springs

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It's been painted, but old otherwise. Mold in the bathroom and the facilities look old. The waffle had a strange taste. The bed was good though.
Stayed 1 night in Jun 2023
Response from Milan on Aug 2, 2023
Dear Valued Guest,Thank you for choosing Comfort Inn and Suites and for sharing your feedback with us.We sincerely apologize for the issues you encountered during your stay, and for not meeting your expectations.Your comments about the condition of our facilities and the presence of mold in the bathroom are deeply concerning, and we take them very seriously. Maintaining a clean and comfortable environment is of utmost importance to us, and we will immediately address these concerns to rectify any maintenance and cleanliness issues.We also apologize for the strange taste you experienced with the waffle. Our breakfast offerings should always meet the highest standards of quality, and we will investigate this matter to ensure the issue is resolved.We're glad to hear that you found the bed to be good, and we apologize that the rest of your stay did not match the comfort you deserved.Your feedback is crucial to us, and we are committed to making improvements based on your comments.If you would consider giving us another chance, we would be grateful for the opportunity to provide you with a much-improved experience that reflects the high standards we set for ourselves.Thank you once again for sharing your feedback, and we hope to have the chance to welcome you back to Comfort Inn and Suites in the future.Warm regards,MilanManager, Comfort Inn and Suites

10/10 Excellent

Walter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in a spotty area.
Stayed 1 night in Jul 2023
Response from Milan on Aug 2, 2023
Dear Valued Guest,Thank you for choosing Comfort Inn and Suites for your stay, and for taking the time to share your feedback with us.We are delighted to hear that you had a pleasant experience at our hotel and found it to be nice. Our team is dedicated to providing a comfortable and enjoyable stay for all our guests, and it's rewarding to know that our efforts were recognized.We understand that the area around the hotel may have some spotty aspects, and we appreciate your understanding in this regard. The safety and security of our guests are of utmost importance to us, and we continuously work to ensure a safe environment within the hotel premises.If your future travels bring you back to this area, we would be honored to have the opportunity to welcome you back to Comfort Inn and Suites. If there's anything specific you enjoyed about your stay or any additional feedback you'd like to share, please feel free to reach out to us.Thank you once again for your positive review, and we look forward to serving you again soon.Warm regards,MilanManager, Comfort Inn and Suites

8/10 Good

Patrick

Traveled with partner
Liked: Cleanliness, staff & service
I really like staying there and I would go back again. With it being so hot in Memphis it really would’ve been great to cool off in the pool but it wasn’t working.
Stayed 1 night in Jun 2023
Response from Milan on Jul 1, 2023
Dear Guest,Thank you for sharing your experience with us and for your positive feedback. We are delighted to hear that you enjoyed your stay and that you would consider staying with us again. Your satisfaction is our top priority, and we appreciate your loyalty.We understand that the pool being out of service during your visit was disappointing, especially with the hot weather in Memphis. Please accept our apologies for any inconvenience caused. We strive to provide excellent amenities for our guests, and we regret that the pool was not available during your stay.We value your feedback, and we want to assure you that we take guest suggestions seriously. While it was not your specific suggestion, we have received similar feedback from other guests regarding the pool. As a result, we are currently exploring options to better meet the needs and preferences of our guests. One consideration is the possibility of repurposing the pool area to create additional meeting space and a larger workout room.Your input is highly valuable to us as we continually strive to improve our offerings. We appreciate your understanding and patience during this process. Should you choose to stay with us again in the future, we hope to provide you with an even more enjoyable experience.Thank you once again for your feedback and for choosing to stay with us. We look forward to welcoming you back and exceeding your expectations.Best regards,The Hotel Management Team

2/10 Terrible

Kayla

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Milan on Jul 1, 2023
Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for any inconvenience or dissatisfaction you experienced during your time with us.We strive to provide a positive and enjoyable experience for all our guests, and we are disappointed to hear that we fell short of your expectations. Your comments about the aspects that contributed to your low rating are essential to us, and we will carefully review them to identify areas for improvement.We value your feedback, and we want to assure you that we take guest satisfaction seriously. It is our goal to provide comfortable and updated accommodations, as well as excellent customer service. We apologize if we did not meet these standards during your stay.If you would like to discuss your experience further or have any specific concerns, please do not hesitate to contact our management team directly. We appreciate the opportunity to address any issues and work towards a resolution.Once again, we apologize for any inconvenience caused, and we hope that you will consider giving us another chance to provide you with a more satisfactory experience in the future.Best regards,The Hotel Management Team

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing. Even when we had the power outage they did what they could to make guest comfortable. will definitely stay here again!
Stayed 2 nights in Jun 2023
Response from Milan on Jun 28, 2023
Dear Guest,Thank you for taking the time to share your fantastic review and for giving us a perfect rating! We are thrilled to hear that you had a wonderful stay at our hotel.Our team takes great pride in providing exceptional service, even in challenging situations like a power outage. We are delighted to know that our staff went above and beyond to ensure your comfort and satisfaction during that time.It's fantastic to hear that we have earned your loyalty, and we truly appreciate your kind words. We would be honored to welcome you back for another outstanding stay whenever your travels bring you to our area.Thank you for being our valued guest, and we look forward to serving you again!Best regards,The Hotel Management Team

2/10 Terrible

Tierra

Stayed 1 night in Jun 2023
Response from Milan on Aug 2, 2023
Dear Valued Guest,Thank you for staying with us at Comfort Inn and Suites, and for taking the time to share your feedback.We are deeply sorry to hear that your experience with us did not meet your expectations, and for that, we sincerely apologize.Your feedback is crucial to us, and we would greatly appreciate it if you could provide us with more details about the specific issues you encountered during your stay. This will help us understand what went wrong and take immediate steps to address them.Our team is committed to providing a comfortable and enjoyable stay for all our guests, and it is disheartening to know that we fell short in your case.If you would be willing to give us another chance, we would be grateful for the opportunity to make amends and provide you with a much-improved experience that reflects the high standards we set for ourselves.Thank you once again for sharing your feedback, and we hope to have the chance to welcome you back to Comfort Inn and Suites in the future.Warm regards,MilanManager, Comfort Inn and Suites

6/10 Okay

Jonathan

Traveled with family
There was no daily housekeeping. We stayed two nights and our room was not cleaned. Also the pool was not available..
Stayed 2 nights in Jun 2023
Response from Milan on Jun 22, 2023
Dear guest,Thank you for taking the time to share your feedback about your recent stay at Comfort Inn and Suites. We appreciate your comments and apologize for any inconveniences you experienced during your visit.We apologize for the lack of daily housekeeping service during your stay. Due to recent changes in our operational procedures, we have implemented a modified housekeeping schedule to prioritize guest safety and minimize unnecessary contact. However, we understand that this may not have met your expectations, and we apologize for any inconvenience caused. We will review our housekeeping procedures to ensure better communication and adherence to guest preferences in the future.We also apologize for the unavailability of our pool during your stay. We understand the importance of having access to our amenities, and we apologize for any disappointment this may have caused. We are currently working on necessary renovations to improve the pool area and ensure it meets the highest standards of safety and enjoyment for our guests.We appreciate your feedback as it helps us identify areas for improvement. Please be assured that we take your comments seriously, and we will use them to enhance our services and amenities.Should your travels bring you back to our area, we hope you will consider staying with us again so that we can provide you with a more satisfactory experience. If there is anything else you would like to discuss or if you have any further feedback, please do not hesitate to reach out to our management team.Thank you for choosing Comfort Inn and Suites, and we hope to have the opportunity to welcome you back in the future.Best regards,MilanComfort Inn and Suites Management Team

10/10 Excellent

Jessi

Stayed 1 night in Jun 2023
Response from Milan on Aug 2, 2023
Dear Valued Guest,Thank you for choosing Comfort Inn and Suites for your stay, and for giving us a perfect rating!We are thrilled to receive your 5/5 review and to know that you had an excellent experience with us. Providing a comfortable and enjoyable stay for all our guests is our top priority, and we are delighted that we met and exceeded your expectations.Your positive feedback serves as a great motivation for our team to continue delivering exceptional service and hospitality.If your future travels bring you back to this area, we would be honored to have the opportunity to welcome you back to Comfort Inn and Suites. If there's anything specific you loved about your stay or any additional feedback you'd like to share, please feel free to reach out to us.Once again, thank you for your fantastic review, and we can't wait to serve you again on your next visit.Warm regards,MilanManager, Comfort Inn and Suites

8/10 Good

jeff

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Milan on Jun 22, 2023
Dear guest,Thank you for taking the time to share your review of your recent stay at Comfort Inn and Suites. We appreciate your feedback and are delighted to hear that you had a positive experience overall.It is always our goal to provide a comfortable and enjoyable stay for all our guests, and we are thrilled that we met your expectations. We are especially pleased to hear that you found our facilities clean and well-maintained, and that our staff provided you with excellent service.We value your feedback as it helps us understand what we are doing right and how we can further enhance our guests' experiences. If you have any specific suggestions or areas where we can improve, please feel free to share them with us.Thank you once again for choosing Comfort Inn and Suites. We look forward to welcoming you back in the future and providing you with another exceptional stay.Best regards,MilanComfort Inn and Suites Management Team

8/10 Good

Jon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Milan on Jun 22, 2023
Dear guest,Thank you for sharing your feedback about your recent stay at Comfort Inn and Suites. We appreciate your positive rating and are glad to hear that you had a satisfactory experience overall.We strive to provide excellent service and amenities to ensure our guests have a comfortable and enjoyable stay. We are pleased to know that you found our accommodations to your liking. Your satisfaction is our priority, and we are delighted that we were able to meet your expectations.We are always looking for ways to improve and provide an even better experience for our guests. If you have any specific suggestions or areas where you believe we could enhance our services, please feel free to share them with us. We value your input and take your feedback into consideration as we continue to make improvements.Thank you for choosing Comfort Inn and Suites. We hope to have the pleasure of welcoming you back in the future for an even more delightful stay.Best regards,MilanComfort Inn and Suites Management Team

8/10 Good

John

Stayed 1 night in Jun 2023
Response from Milan on Jun 22, 2023
Dear Guest,Thank you for your review and for rating your experience at our hotel 8 out of 10. We appreciate your feedback and are glad to hear that overall you had a positive stay with us.We are constantly striving to provide the best possible service and amenities for our guests, so we value your input. If there is anything specific that you think we could improve upon, please let us know. We take all guest feedback into consideration as we continue to enhance our offerings.Thank you for choosing our hotel. We hope to welcome you back in the future and provide you with an even better experience.Best regards,MilanHotel Management Team

10/10 Excellent

Tameeka

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the staff! Super nice & caring! The room is exactly as pictured! The hospitality was everything coming from the staff I can’t say it enough!
Stayed 2 nights in May 2023
Response from Milan on Jun 22, 2023
Dear Guest,Thank you for your amazing review and for giving us a perfect rating of 5 out of 5! We're delighted to hear that you had a fantastic experience with our staff and that they provided you with exceptional service. It's always our goal to make our guests feel welcome, cared for, and valued throughout their stay.We're also thrilled to know that your room lived up to your expectations and matched the pictures. We strive to provide accurate representations of our accommodations to ensure that our guests have a clear understanding of what to expect.Your kind words about our hospitality mean a lot to us. We genuinely care about our guests' well-being and satisfaction, and we're thrilled that it shone through during your visit.Thank you once again for choosing our hotel and for taking the time to share your positive feedback. We hope to have the pleasure of welcoming you back on your next visit to our area.Best regards,MilanHotel Management Team

2/10 Terrible

Douglas B

Disliked: Property conditions & facilities, room comfort
Photo did not match ad.
Once we saw hotel we went some else.
Stayed 1 night in May 2023
Response from Milan on May 19, 2023
Dear guest,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We apologize for any disappointment you experienced due to the disparity between our hotel and the online photos.We understand the importance of accurate representations and strive to provide a true reflection of our property through our online presence. We apologize if the photos did not fully align with the actual experience during your stay.Your feedback is valuable to us, and we will review and update our online visuals to ensure they accurately depict our hotel's current state and offerings. We appreciate your bringing this to our attention as it allows us to continuously improve and provide an enhanced experience for our guests.If your travels bring you back to our area in the future, we would be honored to have another opportunity to exceed your expectations and provide you with the experience you deserve.Thank you for choosing our hotel, and we appreciate your understanding.Best regards,MilanComfort Inn and Suites Management Team

6/10 Okay

Robert

Traveled with partner
Liked: Cleanliness, staff & service
I dont understand why we had to put down a $100 deposit?
Stayed 1 night in Apr 2023
Response from Milan on May 19, 2023
Dear guest,Thank you for sharing your feedback regarding the 100 deposit required during your stay at our hotel. We appreciate the opportunity to clarify the purpose of this deposit and the policy behind it.The 100 deposit is a standard practice in our hotel, and it is intended to cover any incidentals or potential damages that may occur during a guest's stay. As a non-smoking hotel, we take extra measures to ensure a clean and fresh environment for all our guests. Therefore, the deposit serves as a precautionary measure to discourage smoking in the rooms and to cover any expenses related to cleaning or repairs if smoking does occur.We want to assure you that the deposit is fully refundable upon check-out, provided there is no damage to the room and no evidence of smoking. Our goal is to maintain the highest standards of cleanliness and comfort for all our guests, and we appreciate your understanding of this policy.We value your feedback, and we hope this explanation clarifies the purpose of the deposit. If you have any further questions or concerns, please feel free to reach out to our front desk, and we will be more than happy to assist you.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best regards,MilanComfort Inn and Suites Management Team