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Opiniones de Four Points by Sheraton Memphis East

3 out of 5
Four Points by Sheraton Memphis East
5877 Poplar Ave, Memphis, TN

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 404 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 375 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 127 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 51 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 43 de 1000 opiniones" "

8.6/10

Limpieza

8.8/10

Servicio y personal

8.0/10

Servicios

8.2/10

Condiciones de la propiedad

7.4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Row

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice and clean!!
Se hospedó 1 noche en octubre de 2023
Respuesta de Scott, el 23 oct. 2023
Thank you so much for your feedback. We do hope to see you again soon.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
EXCELENTE SERVICIO
Todo estuvo excelente y fui atendido de la mejor manera durante toda mi estancia dentro del hotel, excelente servicio por parte de todo el personal
Se hospedó 1 noche en junio de 2018
Respuesta de Amy Burns, Sales Manager, el 19 jul. 2018
Valued Guest, Thank you so much for your kind words and awesome rating! We can't wit for you to come back and stay with us next time you're in Memphis.

10/10 Excelente

Morgan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Adequate
Se hospedó 1 noche en marzo de 2024
Respuesta de Scott, el 14 abr. 2024
Thanks for your review and we hope to see you again.

8/10 Bueno

Thomas

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Pretty nice place. Close to hospital which is what we needed. We thought breakfast was included but found out it was not. They have buffet for $13.00.
Se hospedó 2 noches en abril de 2024
Respuesta de scott, el 12 abr. 2024
Thank you for your feedback and we do hope to see you again. Thanks for staying at our Four Points by Sheraton Memphis East.

8/10 Bueno

Ivan

Se hospedó 1 noche en marzo de 2024
Respuesta de scott, el 12 abr. 2024
We do thank you for staying at our Four Points by Sheraton Memphis East.

10/10 Excelente

Charlene

Viaje con mascota, Viaje familiar
Unfortunately some of our friends had their vehicles broken into. 4 vehicles had windows broken into! Need more security!
Se hospedó 2 noches en febrero de 2024
Respuesta de Scott, el 26 feb. 2024
Thank for staying at our Four Points by Sheraton Memphis East. We do hope to see you back.

6/10 Aceptable

Randy, hernando

Viaje en pareja
No le gustó: Servicio y personal
Super loud air conditioning. Bedding was stained.
Se hospedó 1 noche en enero de 2024
Respuesta de Scott, el 29 ene. 2024
We do appreciate your feedback as this has been addressed with our housekeeping department. Thank you for staying with us here at our Four Points Memphis East and we do hope you will give us another chance.

10/10 Excelente

Richard

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en enero de 2024
Respuesta de Scott, el 29 ene. 2024
Thank you for your feedback and we do appreciate you staying with us at our Four Points by Sheraton Memphis East.

8/10 Bueno

Tumatahi

Le gustó: Limpieza
Dangereux au niveaux de la sortie de la route
Se hospedó 1 noche en enero de 2024
Respuesta de Scott, el 8 ene. 2024
We do appreciate your feedback and thank you for staying with us at our Four Points by Sheraton Memphis East. We do hope to see you again.

6/10 Aceptable

Kelly

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Its fine. Just fine. Not great. Older building, very small bathrooms, dated, close to the highway, no soundproofing between rooms.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Scott, el 3 ene. 2024
WE do appreciate your feedback and hope to see you again.

8/10 Bueno

Tyler

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great Staff
Hotel is a little dated but was very clean. The hotel staff was absolutely excellent.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Scott, el 7 dic. 2023
Thank you for choosing to stay at our Four Points by Sheraton Memphis east. We do appreciate your feedback as it is very important to the entire staff. Hope to see you again soon.

4/10 Malo

Lance

Viaje familiar
No le gustó: Condiciones de la propiedad
things we did not like. 1. Cracked outside window 2. Extreme deodorizer smell 3. Expedia rating 8.2 (more like a 4)
Se hospedó 1 noche en noviembre de 2023
Respuesta de Scott, el 30 nov. 2023
Thanks for choosing our Four Points by Sheraton Memphis East. We do thank you for all your feedback as it only helps to make us better. Thanks

8/10 Bueno

Brenda

Viaje familiar
Le gustó: Servicios
Friendly staff at front counter when we arrived . Only issue was getting into and out of the property, stuck in one way streets on corner of highway .
Se hospedó 1 noche en noviembre de 2023
Respuesta de Scott, el 9 nov. 2023
We at the Four Points by Sheraton Memphis East appreciate your feedback as it is very vital to the entire staff. We look forward to your next visit.

6/10 Aceptable

Kellie

Viaje familiar
Don't go there
Breakfast was terrible and it cost 12.99 per person beds are small to be queen size, the young lady at the front desk with red hair I don't remember her name was the most professional person we met and of course the security was also housekeepers were nice just wasn't an bags in the trash can . Oh yeah I forgot some one had checked us out and the lady at the front desk was extremely rude with no explanation to who checked us out will not coming back there.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Scott, el 6 nov. 2023
Thank you for sharing your feedback with us. It is very vital to the entire staff here at the Four Points by Sheraton Memphis East. We do hope to see you again soon.

10/10 Excelente

Diana

Se hospedó 1 noche en noviembre de 2023
Respuesta de Scott, el 6 nov. 2023
We thank you for your review. We hope to see you again soon.

10/10 Excelente

Michael

Se hospedó 2 noches en octubre de 2023
Respuesta de Scott, el 31 oct. 2023
We do appreciate your feedback and hope to see you again soon.

10/10 Excelente

Jessica

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de Scott, el 30 oct. 2023
Thank you for staying with us at our Four Points by Sheraton Memphis East. We do value your feedback and hope to see you again soon.

10/10 Excelente

Russell

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff were extremely friendly, rooms felt clean and well maintained. Only thing that “bothered” us - the room didn’t have good lighting. The placement and size of room lights, made it hard to see. Not something that would stop us from staying again or declining to recommend to another person. Very nice hotel!
Se hospedó 4 noches en septiembre de 2023
Respuesta de Scott, el 23 oct. 2023
We appreciate your feedback concerning a lighting issue and we will follow up. Thanks for staying at our Four Points by Sheraton Memphis East

10/10 Excelente

Audrie

Se hospedó 2 noches en octubre de 2023
Respuesta de Scott, el 10 oct. 2023
Thank you for staying with us at our Four Points by Sheraton Memphis East. Hope to see you again soon.

8/10 Bueno

Cindy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Scott, el 3 oct. 2023
We do thank you for the review as it is very important to the entire staff here at our Four Points by Sheraton Memphis East.

10/10 Excelente

Margaret, Kingston

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en septiembre de 2023
Respuesta de Scott, el 2 oct. 2023
Thank you for staying with us at our Four Points by Sheraton Memphis East. We look forward to your return.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very convenient to have a restaurant next door. The location of the hotel was very awkward with access to the parking off a one way busy street.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Scott, el 26 sept. 2023
Thank you for your feedback as it is very important to the entire staff . Thank you staying with us and hope to see you again soon.

6/10 Aceptable

Daniel, München

Viaje en pareja
Le gustó: Limpieza y servicios
Easy to get to, good parking, a bit outdated and loud, staff tight-lipped
Se hospedó 1 noche en agosto de 2023
Respuesta de Scott, el 9 sept. 2023
Thank you for your feedback. We do thank you for staying at our Fourpoints Memphis East

6/10 Aceptable

Allan

Se hospedó 1 noche en agosto de 2023
Respuesta de Scott, el 9 sept. 2023
Thank you for staying at our Four Points Memphis East.

2/10 Terrible

Ryan

Viaje de negocios
No le gustó: Comodidad de las habitaciones
Break ins to many vehicles
Broke into our two pickup trucks (smashed through window) and ransacked the insides. Multiple vehicles broken into while we stayed there
Se hospedó 4 noches en agosto de 2023
Respuesta de Scott, el 10 ago. 2023
Thank you for taking the time to share your thoughts regarding the issues. We do appreciate you bringing this to our attention. Your message has been shared with the entire leadership team. We do thank you for staying with us.

2/10 Terrible

Ryan

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Comodidad de las habitaciones
Nice hotel, BUT…
Car theives hitting this place hard. Multiple vehicles windows smashed out every night. Specifically pick up trucks. Both our vehicles were windows busted and ransacked
Se hospedó 1 noche en agosto de 2023
Respuesta de Scott, el 10 ago. 2023
Thank you so much for sharing your thoughts with us regarding the issue. We do appreciate you bringing this to our attention. Your message has been shared with the entire leadership team. We do appreciate you staying with us at our Four Points by Sheraton Memphis East.

8/10 Bueno

Bonnie L

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good staygood day stay
The hotel is fine. I thought the rooms were small but they were comfortable. There was no microwave in the room. I would rather had a microwave but I didn’t have a refrigerator so I was good. I like the security around the hotel that was most important, good place to stay.
Se hospedó 2 noches en julio de 2023
Respuesta de Scott, el 4 ago. 2023
Bonnie thank you so much for staying with us at our Four Points by Sheraton Memphis East and as always we really do appreciate your feedback.

4/10 Malo

Angela

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Dirty Breakfast not included
Difficult to get to. Not very clean and housekeeping started running guests out at 8:30. Was charged extra 50.00 above what was already paid through hotels.com Breakfast was not included.
Se hospedó 1 noche en julio de 2023
Respuesta de Scott, el 2 ago. 2023
We do thank you for staying with us at our Four Points Memphis East. Your feedback is certainly appreciated as it is very important to us. We do hope to see you again .

10/10 Excelente

Fernando

Se hospedó 1 noche en julio de 2023
Respuesta de Scott, el 9 sept. 2023
Thank you for your feedback and hope to see you again.

8/10 Bueno

Wayne

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Location a little difficult to access as the road that it is on splits and traffic was heavy in the area.
Se hospedó 1 noche en julio de 2023
Respuesta de Scott, el 31 jul. 2023
Thank you for your feedback concerning the location. We value all feedback. Hope to see you again soon at our Four Points Memphis East.

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
I know it’s the South but all of the staff were extremely helpful and friendly.
Se hospedó 5 noches en julio de 2023
Respuesta de Scott, el 27 jul. 2023
We do appreciate your feedback and hope to see you again soon at our Four Points Memphis East.

10/10 Excelente

Kellye

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The front desk was always helpful! Nereka and Mario in the buffet were so very helpful and accommodating!!! Pool wasn’t real clear but it had been raining recently. We still enjoyed it. The ONLY thing that was not enjoyable is the people smoking weed near the pool and it was 10:30 am. There were several kids in the pool and it was blowing that direction and it stunk. Bad. Maybe have people go to the other side of the parking lot?!
Se hospedó 2 noches en julio de 2023
Respuesta de Scott, el 24 jul. 2023
We do really appreciate your feedback. We will be sure to relay the message to Nereka and Mario. Thank you for staying with us at our Four Points by Sheraton Memphis East.

10/10 Excelente

Violet

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
4 points is my go to because of their hospitality staff! Every one is always amazing and make us feel valued. They are very attentive and that’s why they’ll get my business!! Ms. Janice and Lynnette are awesome. We Love it here!!
Se hospedó 1 noche en julio de 2023
Respuesta de Scott, el 24 jul. 2023
Thank for staying with us at our Four Points Memphis East. We value your feedback.

6/10 Aceptable

Dennis, Memphis

Le gustó: Servicio y personal y condiciones de la propiedad
Pros: Nice and updated hotel in a nice part of Memphis. Staff were nice. Cons: no microwave. no free breakfast. hotel is challenging to get in and out of parking lot because of its weird location in the median of a busy major avenue. curtains didn't adequately cover window, allowing in light. Tv channels very limited and no channel guide or program info. public areas in hallways needed vacuuming.
Se hospedó 1 noche en julio de 2023
Respuesta de Scott, el 27 jul. 2023
Dennis, we want to thank you for your feedback as it is very important to us here at the Four Points Memphis East. We look forward to your next visit as we will address these issues with the appropriate staff .

8/10 Bueno

Lynetta

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Overall great experience!
Se hospedó 1 noche en julio de 2023
Respuesta de Scott, el 14 jul. 2023
Thank you for staying with us at our Four Points by Sheraton Memphis East.

10/10 Excelente

Tarsha

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The property was decent and the only thing they need to work on is the breakfast being fresh.
Se hospedó 2 noches en julio de 2023
Respuesta de Scott, el 11 jul. 2023
We do appreciate your feedback and hope you return soon.

10/10 Excelente

Violet

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Four points by Sheraton has become our go to when visiting Memphis. Customer service is everything today and the Staff from the front door to the back are very friendly and accommodating. We will definitely be back!
Se hospedó 1 noche en julio de 2023
Respuesta de Scott, el 9 jul. 2023
We thank you for your feedback as it is very important to us. We do hope to see you again soon.

8/10 Bueno

Bernica

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice Pit Stop
This was a quick stop in a long road trip to Alabama. The bed was comfortable. The hotel is easily accessible from the highway. The area was quiet and peaceful. The night staff was friendly. Definitely would stay again.
Se hospedó 1 noche en julio de 2023
Respuesta de Scott, el 7 jul. 2023
We at the Four Points by Sheraton want to thank you for your feedback and hope to see you again soon..

2/10 Terrible

Lajaneese

Se hospedó 1 noche en julio de 2023
Respuesta de Scott, el 6 jul. 2023
We do thank you for your feedback as it helps us improve. We do hope you give us another chance in the future.

8/10 Bueno

Timothy

Viaje en pareja
Le gustó: Condiciones de la propiedad
Good
Se hospedó 3 noches en junio de 2023
Respuesta de Scott, el 5 jul. 2023
Thank you for staying with us at our Four Points by Sheraton Memphis East and we do hope to see again soon.

4/10 Malo

Michelle

Viaje en pareja
No le gustó: Limpieza y condiciones de la propiedad
The bathroom was dirty. Hair all in the shower and wrapped around the shampoo and conditioner bottles. Whenever I asked for something I was told it would be brought up to my room but it never came.
Se hospedó 2 noches en junio de 2023
Respuesta de Scott Burchett, el 3 jul. 2023
We at the Four Points apologize for not meeting your expectations. We do thank you for staying with us and hope you will give us another chance in the future as we will use your feedback to help us improve.

6/10 Aceptable

Harold

Viaje familiar
Le gustó: Servicio y personal
Se hospedó 1 noche en junio de 2023
Respuesta de Scott, el 3 jul. 2023
Thank you for staying with us at our Four Points Memphis east.

10/10 Excelente

Ebony

Viaje en pareja
Very nice room
Se hospedó 1 noche en junio de 2023
Respuesta de Scott, el 30 jun. 2023
Thank you for staying with us. We do appreciate your feedback.

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
Two night stay
Most of the staff (minus the staff overseeing breakfast) were very kind and professional. Check-in and out was painless and exactly what you would expect. I mostly struggle with the price you are paying for a hotel that has very clearly seen better days. The carpets were scary and needed a deep clean or replacement, the AC out in the hallways and main areas of the building seemed to not be working (thankfully worked inside the room) and the musty smell was not my favorite. Overall it was a fine experience, just overpriced for the slightly lacking quality.
Se hospedó 2 noches en junio de 2023
Respuesta de Scott, el 27 jun. 2023
Thank you for your feedback as it is very important to us. We do hope you stay with us again in the near future. Thanks again.

10/10 Excelente

Ashley

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The front desk lady was very friendly and helpful!
Se hospedó 1 noche en junio de 2023
Respuesta de Scott, el 27 jun. 2023
We do appreciate your feedback and hope to see you again very soon.

10/10 Excelente

Robert

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Location and really nice room!
Great hotel. Awesome pool for families and walkable restaurants. Good location. Friendly breakfast staff!!
Se hospedó 1 noche en junio de 2023
Respuesta de Scott, el 27 jun. 2023
We do appreciate your feedback as it is very important to us. Hope to see you again soon.

10/10 Excelente

Violet

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
4 Points is 5 Star
Our impromptu stay was nothing short of amazing from front desk to outdoor to housekeeping everyone was awesome! It was HOT outside however we were very comfortable and plan to stay here again!!
Se hospedó 2 noches en junio de 2023
Respuesta de Scott, el 26 jun. 2023
We do appreciate the feedback and looking forward to your next visit here at our Four Points by Sheraton Memphis East.

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2023
Respuesta de Scott, el 25 jun. 2023
Thank you for your feedback. We do hope to see you again soon.

10/10 Excelente

Melissa B

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stay
The hotel staff was friendly and the room was great. I will definitely choose to stay there again when visiting Memoh.
Se hospedó 1 noche en junio de 2023
Respuesta de Scott, el 21 jun. 2023
Thank you for staying at the Four Points by Sheraton Memphis East as always, we do appreciate your feedback.

10/10 Excelente

Violet

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Janice is Fabulous!
I was greeted by Janice who was very friendly and accommodating. The initial room wasn’t ready and she made sure to provide a room of equal value. She advised of holding fees with explanation and gave us the utmost in exceptional customer service!
Se hospedó 1 noche en junio de 2023
Respuesta de Scott, el 21 jun. 2023
Thank you so much for staying with us at our Four Points by Sheraton Memphis East and as always, we thank you for your feedback.