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Reviews of Hampton Inn Memphis-Southwind

2.5 out of 5
Hampton Inn Memphis-Southwind
3579 Hacks Cross Rd, Memphis, TN

Reviews

7.4

Good

Rating 10 - Excellent. 232 out of 648 reviews" "
Rating 8 - Good. 186 out of 648 reviews" "
Rating 6 - Okay. 92 out of 648 reviews" "
Rating 4 - Poor. 68 out of 648 reviews" "
Rating 2 - Terrible. 70 out of 648 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Shirley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was as expected. Average in that my standards were met but nothing stands out.
Stayed 1 night in Apr 2024
Response from Cisco Beard on Apr 17, 2024
Sorry that you didn't experience above average. Thanks for the feedback and we will use this feedback as a guide as we prepare for our renovation.

2/10 Terrible

Panyia

Stayed 1 night in Apr 2024
Response from Cisco Beard on Apr 17, 2024
Thanks for the rating

8/10 Good

Juanita

Stayed 3 nights in Feb 2024
Response from Cisco Beard on Mar 25, 2024
Thank you for your rating

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Cisco Beard and his team made us very comfortable. We had a wonderful stay!
Stayed 1 night in Feb 2024
Response from Cisco Beard on Feb 28, 2024
Thank you for your feedback and It was a pleasure having you here at the Hampton Inn Memphis Southwind

8/10 Good

Donald, Waxahachie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Cisco Beard on Feb 26, 2024
Thank you for your rating.

6/10 Okay

Katherine, Manhattan

This property needs to be upgraded
Stayed 2 nights in Feb 2024
Response from Cisco Beard on Feb 11, 2024
Thank you for your feedback. We are in the process of starting of renovation period very soon.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, room comfort
Staff really friendly and would do whatever they could to help
Stayed 2 nights in Jan 2024
Response from Cisco Beard on Feb 5, 2024
I will make sure the staff know about your feedback. Thanks again for staying with us.

8/10 Good

Terri

Stayed 2 nights in Jan 2024
Response from Cisco Beard on Jan 24, 2024
Thank you for your rating

8/10 Good

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great Location in Memphis !
The room was comfortable and clean; it could have used additional lighting in the main room; only one light near the head of the bed. The location was PERFECT for our trip !
Stayed 3 nights in Jan 2024
Response from Cisco Beard on Jan 24, 2024
Thank you for your feedback and we are glad to make you feel at home away from home.

10/10 Excellent

Jaehyeok

Stayed 3 nights in Jan 2024
Response from Cisco Beard on Feb 5, 2024
Thank you for the rating

8/10 Good

Nicole

Stayed 2 nights in Dec 2023
Response from Cisco Beard on Jan 6, 2024
Thank you for the rating

10/10 Excellent

Maury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cisco Beard on Dec 26, 2023
Thank you for your rating andwe hope you had a wonderful Holiday Season at the Hampton Inn Memphis Southwind

10/10 Excellent

greisaliz, nashville

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cisco Beard on Dec 26, 2023
Thank you for staying at the Hampton Inn Memphis Southwind. We hope you enjoyed your stay.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Customer service was rude, hotel old and unkept.
Stayed 1 night in Nov 2023
Response from Cisco Beard on Dec 18, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

10/10 Excellent

THILAKKUMAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Cisco Beard on Dec 18, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

8/10 Good

Jennifer

Traveled with group
Liked: Cleanliness, staff & service
Ok stay for the price
The hotel was nice enough and the room pretty standard, but the bed was pretty uncomfortable...firm and could feel the springs. The shower was very narrow with the shampoo, conditioner, and shower gel mounted on the side wall taking up more space in an already narrow tub. The shower curtain rod was mounted too high so the curtain didn't come down in the tub far enough, and water got all over the floor. The bathroom sink was coming out of the wall and was strangely mounted so you had to turn the handles an odd way to make them work. The sink shower pressure was also very low.
Stayed 2 nights in Nov 2023
Response from Cisco Beard on Dec 18, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Joseph

Stayed 1 night in Nov 2023
Response from Cisco Beard on Dec 18, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

2/10 Terrible

Jamaica

Stayed 1 night in Nov 2023
Response from Cisco Beard on Dec 18, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

6/10 Okay

Christina

Traveled with family
Liked: Staff & service
The staff checking in wasn’t very helpful, but the overnight staff —when we checked out was very nice. The tv channels wouldn’t come in for the most part and the valve in the bathroom seemed loose.
Stayed 1 night in Nov 2023
Response from Cisco Beard on Dec 18, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

10/10 Excellent

Nancy

Stayed 1 night in Nov 2023
Response from Cisco Beard on Dec 18, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Rosezitta

Traveled with partner
Good stay
Stayed 2 nights in Nov 2023
Response from Cisco Beard on Nov 5, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

6/10 Okay

manuela

Traveled with family
Disliked: Amenities
The room had a weird smell, it kind of fade it once the AC was on. There was only a couple channels available on the tv, no access to Netflix. No microwave in the rooms.
Stayed 1 night in Oct 2023
Response from Cisco Beard on Oct 23, 2023
Thank you for your feedback. We will take this Feeback to help improve our room renovation. Again thank you for staying with us.

2/10 Terrible

Joshua

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No soap, or shampoo in the rooms, when the front desk personnel were asked if they had any, they frowned as though it was burden to assist. Only a handful of channels picked up on the TV and numerous pieces of broken furniture in the room which we left staff know after checking in so as not to be charged for the damages later. The smell of marijuana throughout the hotel was ridiculous. Breakfast was the only bright spot of this stay.
Stayed 2 nights in Oct 2023
Response from Cisco Beard on Oct 23, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

4/10 Poor

Craig

Stayed 2 nights in Oct 2023
Response from Cisco Beard on Dec 18, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

8/10 Good

Greg

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to area in town for work.
Response from Cisco Beard on Oct 23, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
The service was good..
Stayed 1 night in Oct 2023
Response from Cisco Beard on Oct 17, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

8/10 Good

Gwendolen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, breakfast and location was great...i have no complaints.
Stayed 2 nights in Oct 2023
Response from Cisco Beard on Oct 17, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

4/10 Poor

Rhonda

Stayed 1 night in Oct 2023
Response from Cisco Beard on Oct 10, 2023
I would love to have heard about your stay.. Please enlighten me.

10/10 Excellent

LONNIE

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing and accommodating
Stayed 1 night in Sep 2023
Response from Cisco Beard on Oct 6, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

6/10 Okay

Shaun

Business traveler
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Ehh...
Tile floors in my room were sticky. Fire alarm went off multiple times during one of the three nights I was there. Went off between 10 and 11:30pm waking me and other people staying there. We were told someone was smoking in the building, but next morning looks like the elevator was being worked on and the first floor hallway smelled like something had caught fire. The shower curtain was too short, causing a lot of water on the bathroom floor. On a good note the bed was comfortable.
Stayed 3 nights in Sep 2023
Response from Cisco Beard on Oct 6, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness
Check in was wonderful.the room was clean. There was problems in the room. Phone didn’t work, lamp didn’t work. We told the service desk. She said she would get maintenance up there. No one came up. Couldn’t get channels on t.v. But it was clean.
Stayed 1 night in Sep 2023
Response from Cisco Beard on Oct 6, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. The phone issue has been fixed. We can’t wait to welcome you home again soon!

10/10 Excellent

Doyle

Stayed 1 night in Sep 2023
Response from Cisco Beard on Oct 6, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Katie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Cisco Beard on Nov 5, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel was run down and dirty. It needs to be completely remodeled, including painting and carpeting. The area was not safe either. I can't believe I paid so much to stay in a Hampton Inn and this was the result.
Stayed 1 night in Sep 2023
Response from Cisco Beard on Oct 6, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

10/10 Excellent

Jeff

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to TPC Southwind. Lots of food within a mile or so. Grocery store a block away. Plenty of other shopping as well nearby such as Walmart, Marshall's..... Easy access getting in and out
Stayed 1 night in Aug 2023
Response from Cisco Beard on Oct 6, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Lavonda

Traveled with family
Liked: Amenities
Nice clean and safe. The staff was very friendly
Stayed 1 night in Aug 2023
Response from Cisco Beard on Oct 6, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location for the golf tournament. Great breakfast! CISCO and his shuttle were phenomenal for the golf tournament and Cisco was great! If not for VANESSA at the front desk on Sunday, 8/13, we wouldn't have even made it to the tournament because she helped us access our online tickets. She was amazing! All the staff members we met were friendly and helpful.
Stayed 3 nights in Aug 2023
Response from Cisco Beard on Oct 6, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

6/10 Okay

Mynette

Stayed 2 nights in Aug 2023
Response from Cisco Beard on Oct 10, 2023
Thank you for your rating. Please provide me with more feedback.

8/10 Good

Shelia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Cisco Beard on Oct 6, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to TPC Southwind. They offered shuttle service to and from the course.
Stayed 2 nights in Aug 2023
Response from Cisco Beard on Oct 6, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

6/10 Okay

John, Hot Springs Village

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
NOTHING
Stayed 3 nights in Aug 2023
Response from Cisco Beard on Oct 10, 2023
Thanks for the feedback but please give the hotel a call to discuss why the rating was low.

10/10 Excellent

Francisco

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Erika

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

2/10 Terrible

Harold

Stayed 1 night in Jul 2023

10/10 Excellent

Klaus

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

STEPHANIE

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
I reserved two rooms. The floors were dirty in both. We did have to change one room because the a/c wasn't working properly and the sofa bed was dirty. A hat and change fell out of it when we opened it which let us know it had not been cleaned. The staff was very friendly and the breakfast was decent.
Stayed 1 night in Jul 2023

2/10 Terrible

Samantha

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Lori

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn’t seem that breakfast items were replaced after the big rush at 07:00. Plenty of waffle mix and eggs and meat! Danishes and bagels not replaced but over all was a good breakfast
Stayed 1 night in Jun 2023

8/10 Good

Peggy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
The room was nice and clean. The only problem I had was the lock on door was not very sturdy. The staff was nice.
Stayed 1 night in Jun 2023

8/10 Good

Nakira

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023