Ratings based on 434 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
85% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Aug 18, 2014
Such friendly & helpful staff. This hotel is located near a large selection of restaurants and bars as it's a short walk away from Beale Street.
Comment from Hotel Management
Aug 21, 2014 by Director of Sales, Hotel Management
Thanks so much for your kind review of our hotel. I am so glad to hear that you found our staff to be friendly and helpful and that you were able to take advantage of our convenient downtown location. I hope you will return o our location should you find yourself in the Memphis area again and allow us to be of service to you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Great location

Posted Aug 12, 2014
Wonderful experience. We arrived very early but they were able to check us in so we could have a rest.
Comment from Hotel Management
Aug 14, 2014 by Director of Sales, Hotel Management
Thank you for your wonderful comments regarding your stay with us. I am so glad to hear that we were able to accommodate your early check in. It sounds like you were able to relax and enjoy yourself while you were a guest at our hotel, and I hope we are able to serve you at our location again in the future. Thank you again for your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler from w

Very close to everything.

Posted Aug 10, 2014
Very nice and helpful. Great time. Felt at home.
Comment from Hotel Management
Aug 13, 2014 by Director of Sales, Hotel Management
Dear Penny Wolodkewi, Thank you so much for your kind review of our hotel. I am so glad to hear that you enjoyed your stay with us and that we were able to make you feel right at home. Thank you for your comments and for staying with us! I hope we can welcome y9o9u back in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Foley Alabama

Wonderful Hotel in a Great location

Posted Aug 10, 2014
Staff was great. Rooms were nice. Great location. One block from Beale Street, next door to Rendezvous BBQ, and walking distance to many sites downtown. Breakfast was great.
Comment from Hotel Management
Aug 13, 2014 by Director of Sales, Hotel Management
Thank you for sharing your experience with us. I am delighted to hear that you found our staff to be friendly and that you were able to take advantage of our convenient downtown location. Thank you for your comments and thank you for choosing the Holiday Inn Downtown Memphis.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 6, 2014
Pros: close to Memphis downtown
1 of 3 elevators is under repair for 5 days and very slow
Comment from Hotel Management
Aug 6, 2014 by Director of Sales, Hotel Management
Thank you for taking the time to review our hotel. I am sincerely sorry that your stay was disrupted by our elevators. I hope you will return once our elevator renovation process is complete so that we may have the opportunity to improve upon your first impression.
2 out of 5
by A verified traveler

Find another hotel

Posted Aug 5, 2014
Will not stay there again......not clean ... There are other hotels around to pick from -- it was also loud, couldn't sleep
Comment from Hotel Management
Aug 14, 2014 by Director of Sales, Hotel Management
Thank you for taking the time to review our hotel. It sounds like our hotel did not meet with you expectations. I apologize for the disturbances you experienced due to noise and am disappointed to hear that you did not find your accommodations to be clean. I would like to invite you to contact our office directly should you like to speak to a member of our management staff about the inconveniences you encountered during your stay. Our administrative office can be reached at 901-526-2001. Thank you for sharing your comments. We value your opinion. I also would like to invite you to return in the future so that we may have the opportunity to improve upon your first impression.
3 out of 5
Recommended
for Everyone
by A verified traveler from new zealand

Good location to Beale street and water front

Posted Aug 4, 2014
Pros: Location
Cons: Apparently they are working on improvements as there are notices in the hotel to that effect.
Did all we wanted to do but word of warning Don't use the tour service the hotel recommends. It wasn't a tour only a shuttle service and was a waste of money.
Comment from Hotel Management
Aug 7, 2014 by Director of Sales, Hotel Management
Thank you for your comments. It sounds like you enjoyed our ideal downtown location. I apologize that the shuttle service recommended by our front desk staff wasn't what you expected. I will be sure to share your comments with the front desk staff and management to ensure that they are better educated about the products and services that we recommend to our guests. Thank you so much for your feedback, and thank you for choosing our location!
4 out of 5
by A verified traveler from Spartanburg SC

Thanks Memphis For My Pride

Posted Aug 3, 2014
Pros: Close to major attractions and the shower was awsome. The guys who park your car was really cool. God Bless!
Cons: Keeping the ice machines up to par.
Location: Perfect location, walking distance to Beal St. also the civil rights museum.
I really enjoyed my visit to Memphis. My visit was to see the civil rights museum, and Stax recording studio. To my surprise I did not know that I was in the heart of Memphis and we were just steps away from good eating and having a cold beer walking down Beal st. listening to all kinds of live music. People dancing and just having a good time. I left Memphis feeling proud to be an African American in learning about my heritage at the civil rights museum and stax studio. Thanks Memphis for giving me the thought that if we all can work together, there will be a party just like it was on Beal st. and everywhere across our country.
Comment from Hotel Management
Aug 6, 2014 by Director of Sales, Hotel Management
Thank you for sharing your wonderful experience with us! I am so glad that our hotel and the city of Mephis exceeded your expectations! I am thrilled to hear that you were able to take advantage of our convenient downtown location, and that you were pleasantly surprised by all that you found in close proximity to our hotel. Thank you so much for your comments. I hope you will return to Memphis in the near future and allow us the opportunity to serve you here again. Thank you for staying with us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, close to most everything

Posted Aug 3, 2014
Pros: As I pointed out above, the staff was the best part of the hotel.
Cons: The hotel is nice and for the price very good. If anything the hallways appeared to be very dark. I believe new carpet and brighter lights would hel
Location: The location is great! Close and walking distance to so much - Beale Street, food, shops, etc - within 10 minutes to other attractions such as the zo
First thing right off the bat, was very pleased with all the staff. They meet us at the door, helped with luggage (had a baby and stroller too), pointed out everything we may need during the stay. Stayed from Tuesday to Friday. Each morning, baby's name was remembered, staff made baby smile and talked with him and helped whenever they could. I was very pleased with how nice the hotel staff was from those who parked the car, cared for our room, to the food staff, and those who checked us in and out. Was very pleased with how helpful those who worked with transportation - able to give very good directions to the zoo, museums, etc. Thank you all.
Comment from Hotel Management
Aug 4, 2014 by Director of Sales, Hotel Management
Thank you so much for your 5-star rating of our hotel. I am delighted to hear that we exceeded your expectations. I am pleased to hear that you found our staff to be so friendly and helpful. Your comments will be shared with our entire management staff. Thank you for choosing our location. I hope we are able to welcome you back in the near future. Thanks again for sharing your experience with us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Holiday Inn, Downtown Memphis

Posted Jul 13, 2014
Location: It's very near the Memphis night life, which can be good or bad; the street can be quite noisy late at night.
Hotel staff was very helpful and friendly. The maid noticed I was running out of toothpaste and left a new one for me on the bathroom counter. They also helped me send and receive mail for business. The free internet was usually fast enough to stream HD video.
Comment from Hotel Management
Jul 14, 2014 by Director of Sales, Hotel Management
Thank you so much for your kind review of our hotel. I am delighted to hear that you enjoyed your stay with us. Most importantly, I am delighted to hear that we met our goal of providing excellent customer service. It's so nice to hear when our staff goes above and beyond to make sure our guests receive the best service that we can provide. Thank you again for taking the time to let us know that we exceeded your expectations. We hope we can welcome you back to our location in the future so that we may have the opportunity to serve you here again!