Ratings based on 600 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Near shopping.

Posted Sep 28, 2014
Pros: Staff members
Location: Off Germantown Parkway in Memphis. Near Wolfchase Shopping mall in Cordova area.
Very good experiences. GREAT BREAKFAST. Friendly and helpful staff. Stayed in handicapped room. Needed some repainting on ceiling in shower area.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Memphis, TN

nice hotel near WolfChase Galleria

Posted Sep 2, 2014
Pros: Great location!
Cons: The first room we went into smelled of stale cigarette smoke. They were non-smoking rooms.
Location: It was convenient to the Wolfchase Galleria, great restaurants, great bookstore and the movie theater.
We had many things to do in the area over a 2 day period. The staff was very friendly and helpful. We really just used the hotel to have a convenient place to stay for the night and it worked great.
3 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento CA

VA to OK stop

Posted Sep 1, 2014
Pros: The staff was exceptional.
Cons: Earlier start serving breakfast, better quality of food.
Location: Near any kind of restaurant. Wasn't staying for site seeing, just a place for a good nite sleep and a good breakfast.
Very convenient on and off I 40. TV reception was terrible. The buffet breakfast was just ok, expected way more especially paying the room rate. The staff was exceptional. Was quiet and the mattress and especially the pillows we're great. We're been on the road for almost 6 weeks and this was one of the best nite sleeps. We waited around until 7am (which is late compared to other hotels) for the buffet breakfast and was very disappointed.
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando, FL

Posted Aug 19, 2014
Cons: My hotel room door was hard to dead bolt, but not enough to complain about.
Location: Memphis, TN
I can't say anything bad about my stay. From check in to check out everyone was friendly, concerned if I needed anything, just a very pleasant stay.
Comment from Hotel Management
Aug 27, 2014 by Annette, Hotel Management
Thank you for taking the time to respond concerning your stay. We appreciate your business and hope you will visit us again if your travels bring you back to our area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel staff was great!

Posted Aug 19, 2014
Hotel was nice carpet needed cleaning A/C ran constantly , but the staff was one of the friendliest I've ever seen.
Comment from Hotel Management
Aug 27, 2014 by Annette, Hotel Management
Thank you so much for posting your comments. We are in the process of cleaning carpets and appreciate your feedback. I hope that you will visit us again if your travels bring you back to our area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Very helpful staff with a clean & home-style room

Posted Aug 18, 2014
Pros: Modern layout of the room & the friendly staff.
Cons: I would have liked to have a little bit more room in the bathroom but it was tolerable.
Location: We incorporated a short stay to Memphis at the end of another trip. Graceland, Sun Studios, Mud Island/Downtown & Beale St were very easy to get to.
The room was very well furnished with a comfy bed. One minor detail was the bathroom was a little cramped. The hotel staff was very friendly and competent to answer any questions we had. Excellent breakfast food with options. Ample parking and free!
Comment from Hotel Management
Aug 27, 2014 by Annette, Hotel Management
Thank you so much for posting your comments. We appreciate your business and hope you will continue to stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Great place to stay!

Posted Aug 13, 2014
Pros: Friendly staff and clean! Starbucks in the lobby!
Cons: Later breakfast! 9am is too early for me!
Location: Wolfchase Mall and a lot of dining!
My stay was very comfortable! The staff were all friendly and helpful! I totally recommend this Hyatt Place! I never made it to breakfast . I wish it was til 11am. The area is very convenient to the mall and places to eat! I loved J. Alexanders. We went there 3 times!
Comment from Hotel Management
Aug 28, 2014 by Annette, Hotel Management
Thank you for staying with us. We do appreciate your business. I am sorry you missed breakfast it is a real treat!
3 out of 5
by A verified traveler

Mold in one room and every room feels humid/sticky

Posted Aug 12, 2014
Pros: Staff, free wifi and parking, pastries and Starbucks coffee available downstairs, very pretty lobby and lots of sitting areas.
Cons: Something needs to be done in terms of regulating the humidity in the rooms because they shouldn't feel sticky regardless how humid it is outside.
Location: Wolfchase Mall and Starbucks right across the street. Lots of shopping and restaurants within 2 minute drive, such as Target, TJ Maxx, Pier 1 etc.
Expected a lot more from a Hyatt. The Lobby is beautiful, staff super friendly and offers great services such as pastries and Starbucks coffee for purchase. We had to switch rooms because there was black mold in the air conditioner. The rooms look nice but they felt like a sauna/humid/sticky to a point where the carpet even felt damp and I didn't want to walk bare food. The bathroom is very tiny and the floor was sticky as well. I love taking baths but did not want to take a bath here because it just didn't feel very clean. The free Wifi and parking is great, the free continental breakfast is what you would expect and the location is close to a big mall and lots of other shopping and restaurants. The outside pool is right next to the parking lot, so I did not feel comfortable using it.
Comment from Hotel Management
Aug 27, 2014 by Annette, Hotel Management
Thank you for taking the time to post your comments. I am sorry you experienced problems with the room. We will inspect it immediately. We do strive to exceed your expectations and are truly sorry we failed in your case. Of course this room was not up to Hyatt standards and we will work to improve this.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay.

Posted Aug 9, 2014
Pros: The people were friendly and very helpful.
Location: It was next to the mall. What more could you ask for. LOL
This was an excellent place for me to stay. We loved the clean rooms and spacious room.
Comment from Hotel Management
Aug 27, 2014 by Annette, Hotel Management
We appreciate your business and hope you will continue to stay if your travels bring you back to the area!
4 out of 5
Recommended
for Everyone
by A verified traveler

good location, great staff

Posted Jul 29, 2014
Pros: close to mall, friendly staff, room cleanliness
very helpful staff. Dante, at the front desk, was such a wonderful young man. the room was large and clean. did not get to try the pool...too busy with all the other things to do in Memphis.
Comment from Hotel Management
Aug 28, 2014 by Annette, Hotel Management
Thank you for posting your comments about Dante, he is the best and we are very lucky to have him! We appreciate your business and hope you will continue to stay with us in the future.