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Reviews of La Quinta Inn & Suites by Wyndham Memphis Primacy Parkway

2.5 out of 5
La Quinta Inn & Suites by Wyndham Memphis Primacy Parkway
1236 Primacy Pkwy, Memphis, TN

Reviews

5.6
Rating 10 - Excellent. 201 out of 1003 reviews" "
Rating 8 - Good. 154 out of 1003 reviews" "
Rating 6 - Okay. 146 out of 1003 reviews" "
Rating 4 - Poor. 196 out of 1003 reviews" "
Rating 2 - Terrible. 306 out of 1003 reviews" "

5.6/10

Cleanliness

6.4/10

Staff & service

5.2/10

Amenities

5.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Nashae

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I suggest that you ask to see the room before you pay. When I walked into the lobby the paint was chipping everywhere. The rooms paint is chipping also and there are stains all over the carpet and blinds

2/10 Terrible

Nicole

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to walk to the desk 8 times my kid didn't work they had to change me from wrong wrong to another room on the 4 floor from the 2nd floor Hey I gave my room to somebody else they were very rude at the elevator that had chicken bones and French brides island floor going down the first hallway to the office it was throw up in a corner then the next morning when I woke up it was 2 roaches in the bathroom 8 people is very unprofessional
Stayed 2 nights in Apr 2024

4/10 Poor

Cathy

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property definitely needs updating of common areas, replace carpets and printing. Not a good representation of the brand. Price was good. Would probably not stay there again.
Stayed 1 night in Apr 2024

2/10 Terrible

Brian

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
This place is completely run down, water damage, peeling paint, and a general stench of smoke and weed throughout the building. Walking in the building half the lights don’t work or flicker, true horror story. The walls were so thin we could hear the people in the next room playing video games. Cops showed up as we were leaving to deal with some kind of altercation at the front. Go to the Hyatt Place next door instead.
Stayed 1 night in Apr 2024

2/10 Terrible

Martin

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible staff. Very sketchy guests. Noisy all night long. Multiple things and lights in room inoperable
Stayed 1 night in Apr 2024

6/10 Okay

Khara

Disliked: Cleanliness, property conditions & facilities
This is a property that I have stayed in a couple of times over the last several years. It has taken an unfortunate turn for the worst. The room smelled like a cigarette party. I actually took pictures of ashes on the bed frame of the mattress it was a double room. I have pics ofa comforter with a cigarette hole burn through it. The entire hotel smells of weed and cigarettes and mildew. Missing knobs from doors and drawers in rooms
Stayed 2 nights in Apr 2024

2/10 Terrible

marion

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible. Do not stay here. The entrance is shabby and muddy. The elevator is ricketty. The floor in the room, INCLUDING the carpet, was sticky. The towel rack completely fell apart when I touched it. The fire alarm was pulled out of the wall and the red light on (= very unsafe). The first room, we couldn't get in the door. The clerk did not seem surprised, as if anything could happen there. He did not apologize.
Stayed 1 night in Apr 2024

2/10 Terrible

Ashley

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was the WORST. I have ever stayed in Do not be fooled at the pictures they show of the property. It looks nothing LIKE IT! It was a bullet hole on the wall..addicts all around the facility...throw up in the elavator! My room smelled like pee very strong odor I can hear my neighbors arguing! The staff was very rude told me i needed to hush after i told him the room was unacceptable! Please do not stay here it should be shut down! ITS SOO BAD
Stayed 1 night in Apr 2024

2/10 Terrible

DeShonnon

Traveled with family
Did not check in customer service experience
Stayed 1 night in Apr 2024

10/10 Excellent

Tamika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

6/10 Okay

Gerald

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The clerk was on the phone speaking to someone in a different language this is very disrespectful. Then someone was smoking in their room and the alarm went off he did not know what to do!
Stayed 1 night in Mar 2024

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Devan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Waiting on refund. Nobody there for Check-In.
Stayed 1 night in Mar 2024

2/10 Terrible

Kishan

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel was one of the worst ones we have state at!!
Stayed 2 nights in Mar 2024

2/10 Terrible

Katherine

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stains on furniture as soon as you walk in the hotel.. Hotel looks old and dirty.. Elevator broke... hallway smelled like Marijuana 😡 Room bed and wash cloth has hair all over the place.. Bench at the end of bed has 1000 stains on it.. Door broken.. Cable is not HD. This place is disgusting.. I will NEVER stay here again.
Stayed 1 night in Mar 2024

10/10 Excellent

Aeric

Liked: Cleanliness
Stayed 14 nights in Feb 2024

10/10 Excellent

Ashiona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Madison

Stayed 1 night in Feb 2024

2/10 Terrible

Michelle

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Indian gentlemen checking us in is a Moran!! We made our reservation on line but he couldn't figure out how to check us in.,There's 15 guys on a sports team-the coach was complaining about the rooms being durty,dump..they rented 15 rooms at 4,000
Stayed 1 night in Feb 2024

10/10 Excellent

Kendrick

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Monica

Liked: Staff & service
Stayed 1 night in Jan 2024

2/10 Terrible

Paul E

Traveled with partner, Traveled with pets
Disliked: Amenities, property conditions & facilities
The front door would not close and a smoke alarm beeped constantly because the 9 volt battery needed to be replaced. I told the front desk and nothing happened. Our door on 116 was difficult to open because the door lock was loose. The left side bed light shade was missing causing a bright glare if used. The desk light power outlet wouldn't work. The radio power outlets would not work.
Stayed 1 night in Jan 2024

2/10 Terrible

Sumiko

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
It was room number 512 and my boyfriend didn’t take a picture of the bug or pill
Stayed 2 nights in Jan 2024

6/10 Okay

Nukenya

Stayed 1 night in Jan 2024

6/10 Okay

Toni

Liked: Staff & service
Disliked: Property conditions & facilities
Elevator out of service. Room dont look like pictures. Oder in hallway. Beds sunk in. Ice machine broken.
Stayed 1 night in Jan 2024

6/10 Okay

Denise

Disliked: Property conditions & facilities
Unpleasant Stay
The weekend male desk managers (middle eastern)did not care about the guests’ comfort or safety. A winter storm earlier in the week kept the parking area an ice rink. One upset guest needed bedding cause they only had sheets on the bed. The manager did not provide them any blankets or offer to switch rooms. The lobby was dark and cold as was the breakfast. Not until I checked out was the lobby warm and clean and with a cheerful female desk person.
Stayed 2 nights in Jan 2024

2/10 Terrible

Susan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was filthy and the hallway smelled of drug smoke. Overall property is run down. We did not stay the night the conditions were so poor and unsafe.
Stayed 2 nights in Jan 2024

10/10 Excellent

Joi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. As a single woman, I felt safe and comfortable! Amazing staff!
Stayed 1 night in Jan 2024

2/10 Terrible

Terrance

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Amber

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Elevator and ice machines did not work. Strong weed smell in the hallway. Rooms were cool. Clean bed and bathroom. Slept well. Good hot shower. A lot of movies channels on the tv
Stayed 1 night in Jan 2024

2/10 Terrible

Latasha

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023

10/10 Excellent

Joey

Stayed 2 nights in Jan 2024

2/10 Terrible

Latasha

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was recently billed with some things that were already out of order when I arrived to the property. Management has no unity amongst the housekeepers and maintenance. They book rooms with broken rails, broken knobs and broken toilets.The breakfast’s sausages are not always done. The boiled eggs are old. The coffee isn’t always fresh or hot. Two foreign brothers works the front desk and they are very rude. They get mad when you can’t comprehend their accent. The system will bill your card twice, it’s very slow. They have laundry listed as an Amenity but it does not work and they don’t know when it will be fixed. The only one elevator works. The hotel reeks of smoke and it’s suppose to be a no smoking facility. The maids and maintenance have both expressed how the toilet and rails in my room were broken and had been broken for a while. The foreign clerk had to reset my remote and the manager still charged me for the tv not coming on which seemed to work just fine until my last day being in the hotel my kid 12 year old minor used a restroom across the hall because my 14 year old was taking a shower. The head manager stood in our face and told my son he broke into a room that was clearly left open as they admittedly do all the time. No damage to the door, we had no key. She never apologized and put us out of even after I offered to pay for the extra room as well.

2/10 Terrible

lanora

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot mess
It was horrible we stayed 4 days and when I asked about getting my room cleaned on the second day I was told everyone was off so I asked if I could change the linens myself the front desk clerk told me he didn’t know where the clean sheets were I was infuriated 😡😡 NEVER EVER AGAIN ‼️
Stayed 3 nights in Dec 2023

2/10 Terrible

Shana E

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed bugs in my room
Stayed 2 nights in Dec 2023

2/10 Terrible

Roseann

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first room had a red brown fecal looking splat on wall, body fluid stains on floor and couch and TV was broken. We switched rooms that room was no better for the floor and couch thankfully no wall splats, but that TV was missing cord, my spouse had to check the other rooms to find a cord. The gentleman working was polite but not very helpful or limited in the help he could provide and never apologize or offer any compensation. Extremely uncomfortable experience.

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty
It was very nasy
Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk guy very aggressive also banging on door… my previous stays with front desk clerks were great but not with this guy horrible
Stayed 1 night in Dec 2023

6/10 Okay

Sunwha

Stayed 4 nights in Dec 2023

2/10 Terrible

decobi

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was a horrible property. I had to be moved 4 times. The door was broken on one of the rooms. The ottoman looked like it was out an hourly hotel. Meaning that it was heavily soiled . I will not be going back to this property.
Stayed 4 nights in Dec 2023

6/10 Okay

leshundra

Stayed 1 night in Dec 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, amenities
Stayed 3 nights in Dec 2023

6/10 Okay

leshundra

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

leshundra

Stayed 1 night in Dec 2023

2/10 Terrible

Catherine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally Uncomfortable!
Mattress had a dent in it so big I had to put a pillow in it to be flat! Carpet in the hallway was rippled/loose—trip hazard! Elevator inoperable. No housekeeping for 4 days, but would exchange towels. Rust in the bathtub. No eggs 2 of the 4 days. Front door to lobby was not secure. Homeless people in lobby.
Stayed 4 nights in Nov 2023

4/10 Poor

Freddie

Traveled with family
Disliked: Staff & service, amenities
Lighting did didnt work.
Stayed 1 night in Nov 2023

2/10 Terrible

Jamal

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The workers were very lazy and poorly cleaned the building.
Stayed 3 nights in Nov 2023

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023

10/10 Excellent

Freddie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

jeremy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a level of expectation I arrived at this hotel with. When I pulled up, my expectations diminished, and the curb appeal was adequate. The lobby was loud, with what seemed to be inebriated ladies dancing in the lobby area. Please note this was almost at midnight. Upon entering my room, I felt cold and empty. I entered the room, and it was below my brand image expectations. I took pictures of the omen in front of the bed. I see a place for me to upload them. For this price point of $163, Everything about this experience was below my expectations. I didn't feel safe, and I was afraid to walk barefoot in my room.
Stayed 1 night in Nov 2023