Ratings based on 374 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Manalapan, NJ

Very friendly staff

Posted Dec 8, 2014
Pros: Definitely the staff, and the hotel itself was very nice.
Cons: Bathroom fixtures need to be looked at and fixed.
Location: Great pubs in the area. Very good location.
Staying at the Madison was a very pleasant experience, but mostly because of the staff. Valet is extremely helpful, and the front desk was also very pleasant. In particular, Eddie at the front desk was a pleasure to work with in finding out cool spots to go to. One negative thing though is that the toilet seat in the bathroom was broken, and you would figure that a hotel of this class would make sure that all amenities were to meet all expectations. I would definitely return to this hotel.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom memphis

nice boutique hotel

Posted Dec 1, 2014
The ambience and decor very stylish and chic. The sky terrace is a must see.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 17, 2014
nice rooms with rock and roll decor throughout hotel. Cool place.
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location. Clean and central.

Posted Oct 11, 2014
Only disappointment was the internet which didn't work well, we couldn't connect more than one device, and it didn't work at all on our final day, even though we weren't checking out until 12.
3 out of 5
by A verified traveler

So close to excellent, but missed on the basics

Posted Oct 10, 2014
The hotel is beautiful, in a great location, terrific roof deck lounge, and the rooms are very spacious and comfortable. However... We had a 6am flight that required us to leave at 4:30am on check-out day. When we woke, we realized that housekeeping had not left any coffee pods for the machine and, even after 10 minutes of continuous running, there was no hot water for a shower. A rude awakening to say the least. I'd also add that the front desk seemed understaffed (long waits, sometimes unmanned for 5 minutes at a time), and the wait staff on the roof deck was a bit indifferent to their clientele (long waits, indifferent attitudes). Get these basics right, and it's probably one of the best hotels in Memphis.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Montreal, QC

Beautiful Hotel in downtown Memphis

Posted Oct 8, 2014
Pros: Location to downtown sights: Beale Street, good restaurant in the hotel as well as around the area. The Twilight Lounge is an surprise bonus!!
Cons: Would be hard to control, but I heard door slamming late every night. I do not know if it was staff or another client, but that was annoying.
Location: Ten minutes walk from Beale Street, surrounded by good restaurants, Rock & Soul Museum, Gibson factory & much more! Walgreens was across the street.
Ultra comfortable and clean, super friendly staff, excellent menu. I enjoyed my stay there very much.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Madison, MS

Posted Oct 6, 2014
Great boutique hotel ... convenient location. Loved view from roof. Friendly staff!
5 out of 5
Recommended
for Everyone
by A verified traveler

It's a keeper!

Posted Sep 29, 2014
We try to always stay at the Peabody when in Memphis due to its location down town. We found the Madison to be even more enjoyable in almost every way. We will try to stay there on our next trip to Memphis for sure. Can't find anything we didn't like about it! Thank you for your hospitality. See you next time. Bob and Faris Phillips
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Scotland

Beautiful hotel in the heart of downtown Memphis

Posted Sep 24, 2014
Pros: Everything
Cons: Hotel is excellent
Location: Tucked away in a quiet part of the city but only 8 min walk from Beale street
Would recommend the hotel unreservedly. Nice quiet area but only 8 minutes walk from Beale Street. Sun City Studios runs a free bus in the city to Sun City and Graceland.and back to the city centre Visit to Stax and National Human Rights Museum a must (keep the stubs of your tickets from Graceland and Sun Studios to earn a good discount at Stax
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New Jersey

Memphis gem!

Posted Sep 23, 2014
Pros: super friendly staff
Location: views of the Mississippi, walking distance to great restaurants
We were upgraded to a presidential suite and had an amazing stay