Ratings based on 291 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby Derek from Tennessee
Extremely nice hotel.Posted Apr 15, 2014
Pros: The white bedspread and linens. Also the staff was extremely nice and helpful.
Location: The location was really good. We were able to hop on the trolley and go anywhere we needed to.
This hotel was a wonderful place for my family to stay. It was so clean and the staff was just outstanding.
Jan 15, 2014
Dear Derek, Thank you for your review. We are glad you enjoyed your stay and look forward to seeing you are your family again.
for Everyoneby A verified traveler
Location very centralPosted Apr 14, 2014
Rooftop has a wonderful view but not enough staff before sunset
Jan 15, 2014
We are glad that you enjoyed the rooftop and will be sure the Food and Beverage Director is aware of your concerns regarding staffing. Thank you for staying with us.
by Lez from New York, NY
Disappointment...Posted Mar 22, 2014
Pros: Large Room
Location: Located in the center, near Memphis Trolley Loop. Memphis is a ghost town... Streets are empty. Very sad to see that...
Good : Room was large enough for 4 people (2 adults and 2 kids) Not so good: We stayed for 4 nights. In the eve of our second day we realized that no one was cleaning our room. My husband complained and few hour later manager came to visit us in our room She said that she had our room as a "no clean". I never heard anything like that... We travel at least twice a months and usually stay in the better hotel. This one is definitely overpriced.
for Everyoneby meghan from washington dc
Great hotel, great location, clean, nice staffPosted Mar 21, 2014
Great hotel, great location, clean, nice staff. Highly recommend staying there.
for Everyoneby DeeS from Louisville, KY
Very nice!Posted Mar 17, 2014
Pros: This hotel is quiet and beautiful. Close enough to visit Beale St, but not so close that you have to.
Location: Memphis has suffered in this economy. The city looks a little downtrodden, but we felt very safe in this area and the walk down Main St was nice.
We were visiting Memphis for the AAC conference tournament. This hotel was within easy walking distance of the FEDEX arena and Beale Street. The staff was very friendly and helpful. The hotel is beautiful, quiet and clean.
for Everyoneby cheryl from st. louis
Oh happy dayPosted Mar 11, 2014
From go the experience was wonderful. Just for being a first time visitor they up graded our room. They come in during the day to tidy up your room and pull back the covers for you. Very curtiouus and friendly staff. Enjoyed it.
for Everyoneby laura from jonesboro ar
Great hotel for walking down to Beale StPosted Mar 9, 2014
Absolutely amazing! Great hotel staff! Stunning rooms! And amazing views from the rooftop!
by blair from h.
Front desk frowns .. Turn it around ...Posted Feb 17, 2014
The front desk staff need attitude change! We checked in and heard all about Her terrible long day and how she needed to eat and she wouldn't change my ten dollar bill so I could tip the bellman and the valet.. Then went to ask for a toothbrush and she thought I had asked her for way too much. The front desk staff should be well groomed and all about the customer. She took her shoes off and walked around in her houses feet and complained about her day!!!! Need an attitude change! The nicest and best staff were the valet man and the maintenance man!!
by dave from h
Downtown hustle and bustlePosted Feb 16, 2014
The overall cost of the room and parking fee of $29.00 made the visit not really worth the price paid. After fees and taxes 270.00 per night. Before the parking fee. The room service meal was also pricey and quality mediocre.
for Couplesby A verified traveler
Great HotelPosted Feb 10, 2014
Pros: Location, cleanliness and staff
Location: Downtown - very close to restaurants and the theatre. We walked everywhere
Stayed at the Madison - great location - close to the theatre and some really great restaurants. The staff at the hotel was super friendly and the hotel itself was very clean as was our room. Loved the mattress. Slept great!