Ratings based on 194 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
78% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
Recommended
for Business Travelers
by A verified traveler

sick and afraid

Posted Jan 12, 2015 on Hotels.com
This hotel was awful!! Despite the many smoke free hotel signs people were walking up and down the halls smoking whatever they please! There were cigarettes in the elevator and the staff did not care at all!! There were obvious sketchy things going down in the rooms as the smells coming from them were terrible!!! The neighborhood was terrifying and I did not feel safe at all!! Avoid this hotel at all costs!
5 out of 5
Recommended
for Families
by A verified traveler

Comfortable room

Posted Jan 8, 2015 on Hotels.com
Comfortable room, good rate.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Dec 31, 2014
Great location within 7 miles of all attractions. Would stay there again
1 out of 5
by A verified traveler

100% smoke free? What a joke...

Posted Dec 31, 2014
The highlight of our one night stay was leaving as soon as possible in the morning. The hotel touts a "100% smoke free facility" policy and posts placards as such all over the building. The unfortunate truth is that the entire facility smells like an ashtray. I'm not talking about a room that had been smoked in the previous night, but rather the entire building. I've never smelled such a stench in a hotel before. Had we not been really desperate and weary after a long day on the road, we would've gone elsewhere. Beyond the smell, both rooms we occupied were dirty and left you feeling the same. Definitely stay elsewhere...
1 out of 5
Recommended
for Business Travelers
by Mikefrom Michigan

Hotel Needs an Overhaul.

Posted Dec 30, 2014 on Hotels.com
Hotel was dirty and in need of some updating. I didn't feel safe in neighborhood. Not what I would expect from a Comfort Suites. I would not stay there again.
3 out of 5
Recommended
for Families
by Edwardfrom Houston

Don't recommend!!!

Posted Dec 26, 2014 on Hotels.com
Room smelled like smoke. Jetted tubs didn't work properly. Area was ghetto!!!
2 out of 5
by A verified traveler

The no smoking is not strictly enforce

Posted Dec 23, 2014
We were put in a room on the third floor. The elevator and third floor were full of smoke and it got into our room as well. We were then moved to a room downstairs which did not smell like smoke, although it was still a little musty and had mold it the shower.
2 out of 5
Recommended
for Families
by A verified traveler

The good, the bad and the ugly

Posted Nov 24, 2014 on Hotels.com
Had two rooms for two nights. Here's the good, the bad and the ugly. The good--everyone at the hotel was friendly and accommodating. Desk personnel were helpful and the ladies stocking the buffet worked hard(see below). Beds were updated pillow-tops and quite comfortable. All in all, I'd say it was a 2-star property with 4-star service. The bad--this is a tired property. The lobby and breakfast area and hallways seemed nice enough, but all 3 of the guest rooms we experienced were in need of a cosmetic makeover at a minimum (see above and below). The ugly--One of the original rooms we were given definitely smelled of cigarette smoke and was not well cleaned--mold/mildew in the bathroom and dust-bunnies. The deadbolt on the door did not latch. Our request for a different room was granted without question.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Dallas

check out at 12 but pool only opens at 10 :-P

Posted Oct 13, 2014
Cons: Open the darn pool a little earlier...
Overall, it was a good place to stay. A couple of miles from decent food.
4 out of 5
Recommended
for Families
by A verified traveler

Good lodging with spacious accommodations

Posted Sep 29, 2014
Location: This location was close to my grandmother, and provided very convenient access to visit her, as well as to both Highway 78 and I-240.
The Comfort Inn was comfortable and the two-room suite was nicely spacious. It was adequately clean, but did not exude cleanliness. The staff, however, was the friendliest hotel staff I have ever had the pleasure of dealing with.