Rooftop bar

Reviews of Residence Inn by Marriott Memphis Downtown

3 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 473 out of 730 reviews" "
Rating 8 - Good. 194 out of 730 reviews" "
Rating 6 - Okay. 36 out of 730 reviews" "
Rating 4 - Poor. 16 out of 730 reviews" "
Rating 2 - Terrible. 11 out of 730 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service and very helpful staff. The location was very convenient to nearby restaurants & Beale Street. Breakfast was delicious!
Stayed 2 nights in Apr 2024
Response from Residence Inn Memphis Downtown Team on Apr 15, 2024
Thank you for your feedback! We're delighted to hear you enjoyed our convenient location, delicious breakfast, and excellent service. We can't wait to welcome you back!

4/10 Poor

Tara

Traveled with family
Liked: Amenities
Roof top , clean, the vibe
Stayed 1 night in Apr 2024
Response from Residence Inn Memphis Downtown Team on Apr 9, 2024
Tara,Thank you for your kind words! We're glad you enjoyed our rooftop's cleanliness and vibe. We strive to provide a welcoming atmosphere for all our guests. Looking forward to seeing you again soon and hopefully, we will get a higher rating! Let us know if there's anything else we can do for you.

10/10 Excellent

Kimberly, McDonough

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than the immense difficulty getting to this property due to a road closure for construction work, this place was amazing. The staff was super nice and helpful and the room was clean, comfortable, and quiet.
Stayed 1 night in Mar 2024
Response from Residence Inn Memphis Downtown Team on Mar 18, 2024
Thank you for your feedback! We apologize for the inconvenience caused by the road closure. We're glad you found our staff helpful and enjoyed your clean, comfortable, and quiet room. If there's anything else we can assist you with during your stay, please let us know. We're here to ensure you have a great experience with us.

10/10 Excellent

Shannon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Employees were so nice.
Stayed 2 nights in Mar 2024
Response from Residence Inn Memphis Downtown Team on Mar 18, 2024
Thank you for your kind words! We're thrilled to hear you enjoyed our location and found our staff so pleasant. If there's anything else you need during your stay, feel free to let us know. We're here to ensure you have a fantastic experience with us.

10/10 Excellent

Shari-Lynn

Traveled with partner
.
Stayed 6 nights in Mar 2024
Response from Residence Inn Memphis Downtown Team on Mar 18, 2024
Thank you for your score. Looking forward to your next visit.

10/10 Excellent

Charles

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Residence Inn Memphis Downtown Team on Mar 6, 2024
Thank you for your rating. We look forward to seeing you again.

10/10 Excellent

Lauren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a fantastic property! The valet parking was perfect for the area, the amenities were perfect! The room sheets were sooo cozy, and one of the BEST free breakfast I’ve had at a stay!
Stayed 1 night in Feb 2024
Response from Residence Inn Memphis Downtown Team on Feb 26, 2024
Thank you for your fantastic feedback! We're delighted to hear that you enjoyed our valet parking, amenities, cozy sheets, and complimentary breakfast. We look forward to welcoming you back soon!

10/10 Excellent

Lee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful, accommodating, and courteous. The location was within walking distance of event I was attending. Our room was quiet & efficiently furniced.
Stayed 1 night in Feb 2024
Response from Residence Inn Memphis Downtown Team on Feb 13, 2024
Glad you found our staff helpful and our location convenient for your event. We aim for quiet, well-furnished rooms for a comfortable stay. Thank you for choosing us!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly kind staff ! Very welcoming and helpful, everyone smiling and very inviting! Great stay! Very clean updated rooms and hallways are spotless !
Stayed 1 night in Feb 2024
Response from Residence Inn Memphis Downtown Team on Feb 13, 2024
Thank you for your kind words! We strive to provide a warm and welcoming atmosphere for all our guests. Our staff takes pride in ensuring your stay is enjoyable, and it's wonderful to hear that our efforts were appreciated. We're glad you found our rooms clean and updated, and we'll continue to maintain our high standards to ensure your future visits are just as pleasant.

10/10 Excellent

Abdallah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Residence Inn Memphis Downtown Team on Jan 8, 2024
Thank you for your rating. Looking forward to your next stay!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were in Memphis for the Liberty Bowl. We wanted to be close to Beale Street.
Stayed 2 nights in Dec 2023
Response from Residence Inn Memphis Downtown Team on Jan 4, 2024
I'm glad to hear you were in Memphis for the Liberty Bowl. Being close to Beale Street must have added to the experience. If there's anything specific you'd like assistance with or if you have any questions about the area, feel free to let me know!

10/10 Excellent

Tiffany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!!! Nice area near everything. Staff was great and very nice, from desk go valet!!! Will be staying again‼️‼️
Stayed 1 night in Dec 2023
Response from Residence Inn Memphis Downtown Team on Dec 28, 2023
Thank you so much for your enthusiastic feedback! We're delighted to hear that you had a great experience during your stay. It's fantastic to know that you enjoyed our convenient location and that our staff, from the front desk to valet, contributed to making your stay memorable.We can't wait to welcome you back for another wonderful stay! If there's anything specific you'd like for your next visit, feel free to let us know.

10/10 Excellent

CHEVON

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Residence Inn Memphis Downtown Team on Dec 28, 2023
Thank you for awarding us a high rating! We're thrilled to have provided an exceptional experience during your stay. Your feedback is incredibly valuable to us, and we appreciate your time in sharing it.We look forward to welcoming you back for another outstanding stay.

10/10 Excellent

RETHA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice safe the front desk clerk was very helpful nice Ms.Ima thank you for your help service! 🤗
Stayed 1 night in Dec 2023
Response from Residence Inn Memphis Downtown Team on Dec 28, 2023
Thank you for your kind words about Ms. Ima's helpful service at the front desk. We're thrilled to hear about your positive experience. I'll make sure to share your compliments with her and the team. If you have any more feedback or if there's anything else we can do for you, please let us know. We appreciate your patronage and look forward to serving you again.

8/10 Good

michael

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Initially checking in was fine, people very friendly. Valet services were very good. BREAKFAST on the other hand, was subpar. Microwaved sausage, so called omelette were terrible, no potato. If you’re going to put in your advertisement BUFFET BREAKFAST, make sure it stands up to a BUFFET. Let’s not forget about the FRUIT. They had fresh fruit mixed with canned fruit. Which is not a good, not only by presentation, but can contaminate other fruit too. This BUFFET was a terrible idea of a BUFFET! For what you have to pay for this hotel fees, you better off staying at a hotel for less $$$$$ without breakfast. NOT WORTH IT!!!!!!!!
Stayed 1 night in Nov 2023
Response from Residence Inn Memphis Downtown Team on Dec 4, 2023
Michael, thank you for sharing your feedback regarding the breakfast experience. I apologize for the quality, and I assure you we take your comments seriously. I'll address the issues with our kitchen to see if we can make necessary improvements to ensure a better buffet experience in the future. If you have any further concerns or if there's anything else we can do for you, please let us know.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Residence Inn Memphis Downtown Team on Dec 4, 2023
Thank you for your rating. We look forward to next stay.

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Residence Inn Memphis Downtown Team on Nov 13, 2023
Eddie, thank you for your rating! We look forward to your next stay!

8/10 Good

Rachelle

Stayed 1 night in Nov 2023
Response from Residence Inn Memphis Downtown Team on Dec 4, 2023
Thank you for your comment. We look forward to your next stay.

10/10 Excellent

Cedric

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful
Stayed 1 night in Nov 2023
Response from Residence Inn Memphis Downtown Team on Nov 13, 2023
Cedric, thank you for your comment. We look forward to welcoming you back soon.

8/10 Good

Ed

Liked: Cleanliness, staff & service, property conditions & facilities
Great front desk help
Stayed 2 nights in Nov 2023
Response from Residence Inn Memphis Downtown Team on Nov 13, 2023
Ed, thank you for your comment. We look forward to welcoming you back!

10/10 Excellent

James

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place.
Stayed 1 night in Oct 2023
Response from Residence Inn Memphis Downtown Team on Nov 2, 2023
James, thank you for your comment. We look forward to welcoming you again.

10/10 Excellent

Courtney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and helpful. Property was clean. Easy access to walk downtown.
Stayed 1 night in Oct 2023
Response from Residence Inn Memphis Downtown Team on Nov 2, 2023
Courtney, thank you for your comments. We look forward to seeing you again!

10/10 Excellent

Kathleen

Traveled with partner
Liked: Amenities
Clean, comfortable room with a kitchenette enabled me to prepare simple meals and to store fruit and salad in the fridge. Quiet and the black out blinds worked well to ensure a good night’s sleep. Big love and thanks to the wonderful Linesia who made us very welcome and went out of her way to help us. Oat milk and walnuts available at breakfast that made it easy for me as a vegan.
Stayed 1 night in Oct 2023
Response from Residence Inn Memphis Downtown Team on Nov 2, 2023
Kathleen, thank you for your comments. We look forward to welcoming you again in the future. Linesia will be informed of your wonderful comments as well.

10/10 Excellent

Bob

Liked: Cleanliness, amenities
The staff was very helpful and courteous
Stayed 7 nights in Oct 2023
Response from Residence Inn Memphis Downtown Team on Nov 2, 2023
Bob, thank you for your comments. We look forward to welcoming back soon.

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Residence Inn Memphis Downtown Team on Oct 24, 2023
Thank you for your rating! We look forward to your next visit.

8/10 Good

Chris W

Stayed 1 night in Oct 2023
Response from Residence Inn Memphis Downtown Team on Nov 13, 2023
Chris, thank you for your rating. Hopefully, your next stay we will receive a 5.

10/10 Excellent

Mark, Madison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, in good repair, adequate size, and with a kitchenette. Best was a solid breakfast offering with PORCELAIN plates/bowls/mugs and METAL utensils--a much more elegant presentation and less trash.
Stayed 2 nights in Oct 2023
Response from Residence Inn Memphis Downtown Team on Oct 24, 2023
Thank you for your comments! We look forward to your next visit.

8/10 Good

Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was just a few blocks from Beale St., museums and waterfront so very convenient. Staff were friendly and helpful. The property is older but in pretty good shape. Our room was clean but there was a slight odor of either stale air or unwashed body. Not sure where it was coming from. Breakfast area is very nice with a street view and fireplace. Coffee was flavorful and hot.
Stayed 2 nights in Oct 2023
Response from Residence Inn Memphis Downtown Team on Oct 24, 2023
Thank you for your comments! We look forward to your next visit.

10/10 Excellent

Brittane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Residence Inn Memphis Downtown Team on Oct 24, 2023
Thank you for your rating! We look forward to your next visit.

10/10 Excellent

Terance

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place and well situated
Stayed 5 nights in Sep 2023
Response from Residence Inn Memphis Downtown Team on Oct 3, 2023
Thank you for your rating! We look forward to your next stay!

10/10 Excellent

Niko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Residence Inn Memphis Downtown Team on Oct 3, 2023
Thank you for your rating! Looking forward to your next stay!

10/10 Excellent

Carmel Anne

Traveled with group
It would be nice to have food available all day and evening.
Stayed 3 nights in Sep 2023
Response from Residence Inn Memphis Downtown Team on Oct 3, 2023
Thank you for your rating! Looking forward to your next visit.

8/10 Good

Sonia, San Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
See above
Stayed 3 nights in Sep 2023
Response from Residence Inn Memphis Downtown Team on Sep 27, 2023
Thank you for your rating. We look forward to seeing you again!

10/10 Excellent

charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Staff from front desk, bellmen, and other staff very friendly and helpful. Rooftop patio amazing at night
Stayed 5 nights in Sep 2023
Response from Residence Inn Memphis Downtown Team on Sep 19, 2023
Good morning Charles,Thank you for your comment! We look forward to your next stay!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Residence Inn Memphis Downtown Team on Sep 27, 2023
Thank you for your rating. We look forward to seeing you again soon.

10/10 Excellent

Pamela

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk and doormen were very friendly would definitely return.
Stayed 4 nights in Sep 2023
Response from Residence Inn Memphis Downtown Team on Sep 19, 2023
Good morning Pamela,Thank you for your comments. We look forward to your next stay!

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Very well located within walking distance of Beale st. Helpful staff and good facilities.
Stayed 3 nights in Sep 2023
Response from Residence Inn Memphis Downtown Team on Sep 12, 2023
Jamie,Thank you for your comment. We look forward to your next stay!

4/10 Poor

Blossom

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Roaches
Stayed 4 nights in Sep 2023
Response from Residence Inn Memphis Downtown Team on Sep 12, 2023
Blossom, I have forward your comment to our leadership team. Thank you,

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Residence Inn Memphis Downtown Team on Sep 12, 2023
Lisa,Thank you for your stay!

10/10 Excellent

Francine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived very early in town. I was provided my room and offered to have breakfast. The staff was awesome. The accommodations were beyond my expectations. Excellent stay!
Stayed 2 nights in Sep 2023
Response from Residence Inn Memphis Downtown Team on Sep 12, 2023
Francine,Thank you for your comment. We look forward to seeing you again.

10/10 Excellent

Patricia.

Liked: Cleanliness, staff & service, property conditions & facilities
The lady on 3:00 To11:00 feel very comfortable those are the kind of people should work at customer service let her know we thank HER f o r ourhospitality room 303 thanks
Stayed 2 nights in Sep 2023
Response from Residence Inn Memphis Downtown Team on Sep 12, 2023
Patricia,Thank you for your comment! I will inform Ms. Ima of your kind words.

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2Night stay Memphis
Nice hotel, perfect position to walk along Main Street to the top of Beale Street. Staff very helpful- just a shame that the roof top bar was closed and looks as though been closed for some time. Was the perfect 2night stay to explore Memphis and visit Gracelands
Stayed 2 nights in Aug 2023
Response from Residence Inn Memphis Downtown Team on Sep 1, 2023
Nicholas,Thank you for your review. We look forward to your return.

6/10 Okay

Kimberly

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Disappointing
This was a disappointing stay. I love Residence Inns but this one misses the mark. The front desk was great - Ima I think. She was so lovely. As is the building. The room itself though was not designed for comfort. It was the little things - a nightstand and light on only one side of the bed, uncovered light fixtures that shone right in your eyes, amenities fallen off the wall, and a room so small that the fold out bed would never fold out without having to move furniture. The $125 pet fee is exorbitant and MUCH higher than other Residence Inns, which nothing to show for it. I would unfortunately never stay in this hotel again.
No nightstand or lamp on side of bed
Impossible to pull out sofa bed without moving furniture. The room was small
Uncovered light fixture in direct eye line from the bed and over the TV
Arrived to amenities not having been fixed. This is minor but a symptom of the overall experience
Stayed 1 night in Aug 2023
Response from Residence Inn Memphis Downtown Team on Aug 30, 2023
Hello Kimberly, I am very sorry to hear your recent stay at the Residence Inn was not satisfactory. I will share you feedback with our leadership team.I hope you have a wonderful Labor Day Weekend

10/10 Excellent

Syreeta

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing is the fact they said rhey had a pool but there was no pool. It was quite and clean. The staff was really friendly
Stayed 2 nights in Aug 2023
Response from Residence Inn Memphis Downtown Team on Aug 30, 2023
Thank you for your response. We apologize for the inconvenience of not having a pool.

6/10 Okay

cliff

Stayed 3 nights in Aug 2023
Response from Residence Inn Memphis Downtown Team on Sep 19, 2023
Good morning Cliff,Thank you for your rating. Can you please contact us to let us know how we can improve for your next stay?Thank you,

10/10 Excellent

casey

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 2 nights in Aug 2023
Response from Residence Inn Memphis Downtown Team on Aug 31, 2023
Casey, thank you for your review.

8/10 Good

Melissa, Smyrna

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wanted to give a huge thank you to the front desk and valet staff, they were ALL absolutely fantastic. I felt bad for the valet staff though, I made a comment jokingly to the valet when I saw both attendants in the vehicle when they pulled up my rental car…I shouted, “I know ya’ll ain’t joy riding in my car”. It was literally me just kidding with them, apparently they got in trouble from management due to that comment. My apologies to the valet staff, I hope management learns the difference between an innocent joke and a genuine concern/complaint.
Stayed 1 night in Aug 2023
Response from Residence Inn Memphis Downtown Team on Aug 31, 2023
Hello Melissa,Thank you for your review. We are happy you enjoyed your time with us. I will forward your comment to our leadership team.

8/10 Good

Charles

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Residence Inn Memphis Downtown Team on Aug 30, 2023
Thank you for your rating!

10/10 Excellent

Julie

Stayed 1 night in Aug 2023
Response from Residence Inn Memphis Downtown Team on Sep 12, 2023
Julie,Thank you for your rating!

8/10 Good

adrian

Traveled with partner
Liked: Amenities
The noise from the machines outside the room, which you could hear throughout our full floor. Which kept us awake at night. We had to buy some safety ear plugs in the end in order to try and get some sleep.
Stayed 5 nights in Aug 2023
Response from Residence Inn Memphis Downtown Team on Aug 9, 2023
Good Morning Adrian,Thank you for your review. We do apologize for any inconvenience you encountered. Hopefully, you will give us another opportunity.