Ratings based on 906 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Posted Oct 19, 2014
It is convenient hotel for family in the downtown Memphis. Needs to work on the parking issue as it is adding to the cost and not so convenient.
for Everyoneby A verified traveler from owensboro ky
Nice hotel close to down townPosted Oct 16, 2014
I don't want to tell you about my experience. If you continue to bother me with this, I will stop using your services
for Everyoneby A verified traveler
Nice hotel close to downtown, river and amenities.Posted Oct 14, 2014
Pros: Location, good breakfast, good bed, cleaniliness
Cons: Shutle service to airport.
Walked to Beale St every night, visited Graceland and other music related places, photographic exibitions, River cruise.
for Everyoneby A verified traveler from Butler Wis.
Close to Beale streetPosted Oct 14, 2014
Pros: Clean and personable
Cons: Our ability to change rooms
Location: Beale street
Would like to have been able to change rooms with a price break but could not because of having. Booked this room through expedia. You need to be more flexible with this option!
for Everyoneby A verified traveler from Melbourne
Great hotel with amazing staff!Posted Oct 13, 2014
Pros: Breakfast was amazing. Staff were so fantastic! So friendly and helpful.
Our stay at the hotel was great. On checking in, we were made to feel so welcome and provided with sooooo many tips and eating recommendations - which of course we tried and can attest to their deliciousness! The location to Beale St was awesome and was very easy to arrange transfer to Graceland.
for Couplesby A verified traveler
Terrific staff, fairly close to Beale StPosted Oct 8, 2014
Pros: the staff are exceptional
Cons: tv in the room is located in a weird place and needs a better connection
Location: see above
The staff at Springhill were exceptional, going out of their way to be kind and helpful. The hotel is a bit of walk to Beale St, but the weather was decent so it wasn't a huge deal. Along the trolley tracks are some interesting restaurants, but many of the buildings were empty. Beale St is where all the music is and some decent restaurants. The hotel was comfortable and we did not have any loud partiers on our floor. The bed and bedding were comfortable. The TV was the only issue, the picture kept fading in and out with lots of static.
for Everyoneby A verified traveler from texas
Great place to stayPosted Oct 6, 2014
Nice large room, very comfortable bed. Within walking distance of Beale Street and the River. Great location.
for Everyoneby A verified traveler from Australia
One night stay.Posted Oct 1, 2014
Pros: Closeness to transport for the above attractions stated and a short stroll to restaurants and Beale Street.
Location: Not much to do in Memphis for us, unless you are an Elvis fan and enjoy that era in music.....but then again we were only there for 1 day.
Went to Memphis to visit Sun Studio and Graceland.....definately didn't disappoint. Walked down Beale Street to enjoy the atmosphere.
for Everyoneby A verified traveler from St. Louis, MO
Quiet, great locationPosted Sep 20, 2014
Friendly staff, clean and walking distance to great restaurants and Beale St. A little disappointed that the trolley was not available but that wasn't the hotels fault.
for Everyoneby A verified traveler from Arlington, Tx
Decent and clean hotel close to downtown.Posted Sep 15, 2014
Great location, clean hotel but price point is high for what you get. Check in was impersonal as clerk was on cell phone with friend while checking me in.
Comment from Hotel Management
Sep 17, 2014 by Kelly, Hotel Management
Dear Guest, Thank you for your feedback concerning your recent stay at SpringHill Suites, Downtown Memphis. I am sorry to hear that you experienced some problems with service when you arrived at the hotel. I can assure you this is not the ususal service we provide our guests and I appreciate you taking the time to let us know, I will definitely share your comments with my front desk staff. I hope you will stay with us again the next time you travel to Memphis. If I can ever be of service in the future, please feel free to contact me directly. Sincerely, Susan Covington General Manager