Suite, 1 King Bed, Smoking | Desk, blackout drapes, soundproofing, iron/ironing board

Reviews of Quality Inn Memphis Downtown

2.5 out of 5
Quality Inn Memphis Downtown
340 W Illinois Avenue, Memphis, TN

Reviews

5.8
Rating 10 - Excellent. 140 out of 1004 reviews" "
Rating 8 - Good. 219 out of 1004 reviews" "
Rating 6 - Okay. 217 out of 1004 reviews" "
Rating 4 - Poor. 169 out of 1004 reviews" "
Rating 2 - Terrible. 259 out of 1004 reviews" "

5.6/10

Cleanliness

6.6/10

Staff & service

5.6/10

Amenities

5.2/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Tonya, Emporia

I never even checked into the hotel! It was dark & i was traveling alone. It kept taking me down streets that looked abandoned & sketchy! I did not feel safe continuing to the address as a result of my surroundings. Of course, I couldn't cancel my reservation, but felt my safety was more important.
Stayed 1 night in Mar 2024

6/10 Okay

Ag

Liked: Staff & service
Disliked: Cleanliness
Nice breakfast buffet. Francisco was very helpful with our disability request. Bed comfy but rest of room needs additional cleaning. Quite a maze to get there with bridge closures.
Stayed 1 night in Mar 2024

10/10 Excellent

Gregory

Stayed 1 night in Mar 2024

4/10 Poor

Courtney

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room seemed to be updated recently. Offers wifi, but the only Wifi available when searching with a device is "Super 8", which this hotel is not. Didn't feel comfortable using it. Lots of construction going on in the area. Hot breakfast provided in mornings.
Stayed 1 night in Feb 2024

2/10 Terrible

marylin

Disliked: Cleanliness, staff & service, property conditions & facilities
Be careful they steal your money off your car
Stayed 1 night in Feb 2024

6/10 Okay

Mary

Stayed 2 nights in Jan 2024

4/10 Poor

Christopher

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No latch lock and bolt lock extremely loose. Room smelling like smoke but visually clean. No other room options were available.

4/10 Poor

Sonya

Disliked: Property conditions & facilities
Checkn in was fast. Not a single towels in the king suite room no 507. Room phone is also not working. Had to go to front desk to request towels but was told by the front desk staff that there's no clean towels available so she offered a different room instead, which is a double room 505 instead of the king suite that we reserved. She also gave us her cell number to call since thevroom phone is not working. We went to the 2nd room but there is no towel there either. We had to go to front desk again to get towels, which she eventually took from the laundry room.
Stayed 1 night in Dec 2023

2/10 Terrible

Megan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crap DONT stay here
Ordered a suite room, got a standard room. Got charged for price. Decided to go somewhere else was suppose to get “refunded” the 91.95 ended up being charged double asked about it was basically told “oh well sorry for your loss” still no refund to this day.
Stayed 1 night in Dec 2023

10/10 Excellent

Guerdora

Stayed 3 nights in Dec 2023

6/10 Okay

Stephen

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The breakfast in the morning was good.
Stayed 1 night in Dec 2023

4/10 Poor

Jan

Disliked: Staff & service, property conditions & facilities
Noisy inside and out
Stayed 2 nights in Dec 2023

10/10 Excellent

Ludovic

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything ok.
Stayed 2 nights in Nov 2023

2/10 Terrible

Lillian

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Tv was broken the shower was also broken. The chair flipped when set in and cause me to fall. Sent to the wrong hotel. Lady was rude about it when ask about it. There were peices of plastic from the bed with stars sticking up to be steped on. Very bad location
Stayed 1 night in Dec 2023

2/10 Terrible

Philip

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My car window was smashed, along with three others. This is apparently a common occurrence. With regard to the stay itself, the sheets smelled strongly of body odor and the room was dirty. Great waffles for breakfast though.
Stayed 2 nights in Nov 2023

10/10 Excellent

Destiny

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Nov 2023

6/10 Okay

Kiyoshi

Stayed 1 night in Nov 2023

4/10 Poor

Dorothea

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
no room service no clean linen towels wash clothes elevator broken no paper towels in downstairs bathroom across from gym
Stayed 4 nights in Nov 2023

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Needs lots of work
It was not downtown it was changed over from another hotel. Should not be open until everything is in working order. Elevator out for two days was on the 5th floor. I explained I had knee surgery this year. Offered to help they took two luggage and refuse to get the rest of my things down 5 flights of stairs. Frigerator went out so I could not keep my insulin cold. Had to use my own phone to call for towels instead of there phone. Wi-Fi was out my first few days. Due to construction at night time not safe.
Stayed 5 nights in Nov 2023

8/10 Good

LaDaren

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Being honest
Francesco was very nice and pleasant. The african american lady ( no disrespect intended) seem as if she had a little attitude. But was tolerable. The room was very pleasant. Comfortable beds and all. My only issue is housekeeping. Upon arrival there was no clothes in our room. The next day I went to the front desk and ask Francesco f9r towels. He said he "would have housekeeping bring them". After waiting 2.5 hours I went back down to the front desk. Another clerk was there who had just came in duty and gave me 2 bath towels. He said thats all he had and he didn't know the towel situation. Understandable. I thanked him. Left the room Saturday for the day to return to find out housekeeping never brought towels again. Sunday morning I asked the African American lady as I mentioned earlier for towels. Received the same response. Housekeeping will bring them. They never did. So we used the same towels Friday, Saturday, and Sunday. Breakfast was ok but no one tended to the area. Patrons had to ask for more milk. Or if items ran out no refilled them. And there's no meat with the hot breakfast. I know the hotel is under construction but certain things such as these can be avoided.
Stayed 3 nights in Nov 2023

2/10 Terrible

CARLOS

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a place to refer or return.
Lobby has a pot smell. Neighborhood was rough, drains were stopped in thw shower, some guest dis not appear to be guest but locals living in a hotel.
Stayed 1 night in Nov 2023

2/10 Terrible

Lauren

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scary
They forgot to actually check us into the room we were assigned to, and sent another couple up into our room at 2 am. In Memphis.. Roaches, liquid splatter still all over the walls, and sheets had hair in them when pulled back.
Stayed 1 night in Nov 2023

6/10 Okay

Blaine

Stayed 1 night in Nov 2023

10/10 Excellent

Larryette

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Larryette

Stayed 5 nights in Oct 2023

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch service and top notch stay.
Stayed 2 nights in Oct 2023

4/10 Poor

Jodie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Venassa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The place was nice, clean and quiet. I would recommend coming back to stay.
Stayed 1 night in Oct 2023

6/10 Okay

Donna

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
it was in an unsafe location. We asked if we could walk around and look for a restaurant and they didn't recommend it
Stayed 1 night in Oct 2023

10/10 Excellent

twylah

Traveled with family
Disliked: Amenities
Good
Stayed 1 night in Oct 2023

6/10 Okay

Steve

Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Whats lower than zero stars?
It was trash. From the parking lot to the room itself. Anything you can think of that would make for a bad hotel stay, this place has it. Pretty sure I saw a hooker. Need I say more.
Stayed 1 night in Oct 2023

10/10 Excellent

Sarah

Stayed 1 night in Sep 2023

6/10 Okay

Belinda

Stayed 1 night in Sep 2023

2/10 Terrible

jennie

Traveled with partner
Outlets needs replaced. Comforter needs replaced. Stains all over it.
Stayed 1 night in Sep 2023

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
The hotel provided good service to me as a guest.
Stayed 1 night in Sep 2023

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
It was overrall okay
Stayed 1 night in Sep 2023

2/10 Terrible

Robert

Traveled with family
Disliked: Property conditions & facilities
No hot water and tv broke
Stayed 1 night in Sep 2023

4/10 Poor

Patricia

Business traveler
Did not enjoy this stay. Bugs in the floor and the first room they gave me the key to someone was already in it. Shower didnt work
Stayed 3 nights in Sep 2023

6/10 Okay

Stephanie

Disliked: Staff & service, property conditions & facilities
When we walked into the lobby it reeked of marijuana! Location was kind of shady
Stayed 1 night in Sep 2023

4/10 Poor

Krystal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would never stay there again they charge both of my cards the lady front desk was rude
Stayed 2 nights in Sep 2023

10/10 Excellent

Caridad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

4/10 Poor

kendall

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THIS IS NOT DOWNTOWN, had a massive pee stain on the sheet, no one to change it. She just offered me a refund so that was nice. Screeching loud train every hour right out our door. So loud. We left..
Stayed 2 nights in Sep 2023

10/10 Excellent

Caridad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Taisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Latoya

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

6/10 Okay

Shawn

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Denise

Stayed 1 night in Aug 2023

8/10 Good

Lynne

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023