Exterior

Reviews of Country Inn & Suites by Radisson, Wolfchase-Memphis, TN

2.5 out of 5

Reviews

6.6
Rating 10 - Excellent. 254 out of 1004 reviews" "
Rating 8 - Good. 243 out of 1004 reviews" "
Rating 6 - Okay. 203 out of 1004 reviews" "
Rating 4 - Poor. 153 out of 1004 reviews" "
Rating 2 - Terrible. 151 out of 1004 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nancy

Liked: Staff & service
Disliked: Cleanliness
I've stayed here several times and the rooms' floors are very dirty this time. I would think that a supervisor would check after they are supposedly clean.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 24, 2024
Dear Nancy,Thank you for your feedback and for bringing this issue to our attention. We apologize for the cleanliness issue you encountered during your recent stay. Maintaining a clean and comfortable environment for our guests is a top priority, and we're sorry that we fell short of your expectations on this occasion. Rest assured, we will address this with our housekeeping team and ensure that proper measures are taken to prevent similar incidents in the future. We appreciate your loyalty as a returning guest, and we hope to have the opportunity to regain your trust during your next stay. Thank you for your understanding.Sincerely, Hotel Manager

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Pizza place next door was great!
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 22, 2024
Dear Vincent ,Thank you for your feedback! We're glad to hear that you enjoyed the nearby pizza place. We hope to welcome you back soon!Sincerely, Hotel Manager

6/10 Okay

Bria

Traveled with partner
Room was not clean at all bed sheets was dirty & bathroom had hair on floor n shower
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Bria,We apologize for the cleanliness issues you encountered during your stay. It is unacceptable that your room was not up to our standards. We take cleanliness very seriously, and we regret any discomfort or inconvenience caused by the dirty bed sheets and bathroom. Your feedback is valuable, and we will address these issues with our housekeeping team to ensure improvements are made. We hope to have the opportunity to provide you with a much more satisfactory experience in the future.Sincerely, Hotel Manager

8/10 Good

Melody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 11, 2024
Dear Melody,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

10/10 Excellent

DIANNE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent and employees was excellent
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 4, 2024
Dear DIANNE,Thank you for your perfect rating! We're thrilled to hear that you found everything excellent during your stay and that our employees provided excellent service. Your satisfaction is our top priority, and we look forward to welcoming you back for another excellent experience in the future!Sincerely, Hotel Manager

4/10 Poor

Diana

Traveled with family
Disliked: Property conditions & facilities
The toilets , no water in the hotel
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 21, 2024
Dear Diana,We deeply regret the inconvenience caused by the lack of water during your stay. This is not the experience we strive to provide for our guests. Please accept our sincere apologies for the inconvenience, and rest assured that we are actively working to address this issue to prevent it from happening again. Your feedback is invaluable, and we appreciate your understanding.Sincerely, Hotel Manager

8/10 Good

Julius

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was quiet and convenient. The staff were very friendly and polite. I had a problem with the closet and getting more towels.
Stayed 3 nights in Jan 2024
Response from Hotel Manager on Jan 29, 2024
Dear Julius,Thank you for your feedback! We're glad to hear that you found our hotel quiet and convenient and that our staff were friendly and polite. We apologize for the inconvenience you experienced with the closet and getting more towels. Your feedback is valuable to us, and we'll use it to improve our services. We hope to have the opportunity to welcome you back again soon!Sincerely, Hotel Manager

2/10 Terrible

Lena

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
These people called me 18 hours after I was there and asked if I was paying for another day! Mind you I had already paid for 2 whole days $242.. scamming I guess they’ve been in Memphis too long. The sheet had blood stains on it, I ran out towels they only gave me one big towel 1 face towel.. the place looked abandoned! There were only a few rooms rented out!! Don’t do it
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 20, 2024
Dear Lena,We sincerely apologize for the billing error, cleanliness issues, and the overall condition of the property during your stay. This falls below our standards, and we appreciate your feedback. We are actively addressing these concerns to ensure improvement. We value your input and hope to have the opportunity to provide a more positive experience in the future.Sincerely, Hotel Manager

6/10 Okay

Richard

Traveled with family
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Dec 28, 2023
Dear Richard,Thanks for your visit to our hotel. Please tell us more about your stay if we missed any marks in hospitality, looking at the rating of only 6 stars. Your feedback will be useful to us as we improve our services. We look forward to seeing you again soon!Sincerely,Hotel Manager

6/10 Okay

Terranza

Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 6, 2023
Dear Terranza,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

10/10 Excellent

Angelica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay!!
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 29, 2023
Dear Angelica,Thank you for the fantastic 5-star review! We're thrilled to hear that you had a great stay. We appreciate your positive feedback and look forward to hosting you again in the future!Sincerely, Hotel Manager

8/10 Good

Shaunice

Liked: Cleanliness, staff & service
.
Stayed 5 nights in Nov 2023
Response from Hotel Manager on Nov 29, 2023
Dear Shaunice ,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

10/10 Excellent

Louana

Liked: Cleanliness, staff & service, property conditions & facilities
The clerks at the front desk were very friendly and accommodating.
Stayed 3 nights in Nov 2023
Response from Hotel Manager on Nov 29, 2023
Dear Louana,Thank you for the excellent 5-star review! We're delighted to hear that the clerks at the front desk were very friendly and accommodating. Providing excellent service is important to us, and we're glad to know it made a positive impact on your stay. We look forward to welcoming you back in the future!Sincerely, Hotel Manager

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 22, 2023
Dear William,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 10-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Sincerely, Hotel Manager

10/10 Excellent

Daissy

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 21, 2023
Dear Daissy,Thank you so much for this fantastic 5-star rating for your stay at our hotel! We are so glad to hear that you enjoyed your experience with us! We take great pride in providing exceptional service to our guests, and it's reviews like yours that keep us going. We look forward to seeing you again soon!Sincerely, Hotel Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 11, 2023
Dear Guest, Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon!Sincerely, Hotel Manager

4/10 Poor

Jessica

Stayed 1 night in Aug 2023
Response from Hotel Manager on Nov 10, 2023
Dear Jessica,Thanks for the stay, but it's sad to see the 2-star rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Hotel Manager

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 5, 2023
Dear Melissa,It is a great pleasure to see 10/10-star reviews. I hope you had an awesome and marvelous stay. The rating has overwhelmed our team. It is an honor to host guests like you. I look forward to seeing you again soon.Sincerely,Hotel Manager

4/10 Poor

DALE

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Probably won't go back
The hotel lobby is nice and the staff was friendly. I had a 1st floor room and the floor was vinyl tile with no rugs. My feet were very dirty from walking barefooted. There were cars outside of my window playing loud music late night and early morning which interrupted my sleep. The was no clock in the room and the phone was on the desk instead of nightstand. Despite all of this, the bed was very comfortable.
Stayed 3 nights in Oct 2023
Response from Hotel Manager on Nov 1, 2023
Dear DALE,Thank you for your feedback about your stay. We apologize for the inconveniences you encountered, including the cleanliness of the floor, noise disturbances, and the room setup. Your comments are valuable, and we will work to address these issues to provide a more comfortable experience for our guests in the future. We're glad to hear that you found the bed comfortable, and we appreciate your input.Sincerely, Hotel Manager

6/10 Okay

Christopher

Stayed 3 nights in Oct 2023
Response from Hotel Manager on Nov 1, 2023
Dear Christopher,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

10/10 Excellent

Mohammed

Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 20, 2023
Dear Mohammed,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager

6/10 Okay

Ron

Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 31, 2023
Dear Ron,Thanks for your visit to our hotel. Please tell us more about your stay if we missed any marks in hospitality, looking at the rating of only 6 stars. Your feedback will be useful to us as we improve our services. We look forward to seeing you again soon!Sincerely,Hotel Manager

2/10 Terrible

Chris

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stupid fee
The front desk clerk wanted to charge me $30 for being early. Checkin is at 3 and I arrived around 12:30. He said he had a room ready for me if I wanted to pay the early checkin fee. I asked him who was inconvenienced. He said no one it was just policy. But if I came back at 1:30 he wouldn’t charge me the fee..?!?! That’s still early and you had a room ready already for me. I’ll NEVER stay here again.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 25, 2023
Dear Chris,We apologize for the inconvenience you experienced with the early check-in fee. Your feedback is important, and we will review our policies to ensure a smoother guest experience. We're sorry to hear that this affected your stay, and we hope you might reconsider staying with us in the future. Thank you for sharing your concerns.Sincerely, Hotel Manager

10/10 Excellent

EDWARD

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy check-in. Close to Interstate. Lots of shopping close by.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 24, 2023
Dear EDWARD,Thank you for the 5-star review! We're delighted to hear that you had a quick and easy check-in and enjoyed our convenient location near the Interstate with plenty of shopping options nearby. Your feedback is appreciated, and we hope to continue providing you with an excellent experience on your future visits.Sincerely, Hotel Manager

4/10 Poor

Dylan

Disliked: Cleanliness, staff & service, property conditions & facilities
nah
Looked nice from the outside , walked into our room which was one of the priced rooms, and there was hair on the floor and an empty condom wrapper. I brought it up to the front desk when checking out and I was told “they’ll have the maid check it out”! For the money you spend , you should at least get a clean room. No matter how short or long your stay is. Do better or at least fake like you care, unlike they did.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 20, 2023
Dear Dylan,We sincerely apologize for the cleanliness issue you experienced during your stay. Your feedback is important, and we're committed to addressing and rectifying such concerns to ensure a much better experience for our guests in the future. We appreciate your input and hope you will consider giving us another opportunity to provide a more pleasant and clean stay. Sincerely, Hotel Manager

6/10 Okay

Daniel

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shopping close by
Stayed 3 nights in Oct 2023
Response from Hotel Manager on Oct 19, 2023
Dear Daniel,Thank you for your feedback and for noting the convenience of shopping nearby. We appreciate your input, and we'll work to make improvements to enhance your future stays.Sincerely, Hotel Manager

4/10 Poor

Dennis

Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 5, 2023
Dear Dennis,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager

10/10 Excellent

omar

Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 1, 2023
Dear Omar,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Regards, Hotel Manager

8/10 Good

Karen

Stayed 3 nights in Oct 2023
Response from Hotel Manager on Oct 29, 2023
Dear Karen,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

10/10 Excellent

Jack

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 10, 2023
Dear Jack, Thank you for the 5-star rating. We believe in providing a great combination of hospitality, comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure. We look forward to serving you again.Sincerely, Hotel Manager

6/10 Okay

Christine

Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 6, 2023
Dear Christine,Thanks for your visit to our hotel, and I'm disappointed to see a 6-star rating. Please tell us more about your stay and if we missed anything in terms of hospitality. Your feedback will be useful to us as we improve our services. We look forward to seeing you again soon!Sincerely,Hotel Manager

6/10 Okay

JAMES

Traveled with family
Disliked: Property conditions & facilities, room comfort
hotel one and a half star
Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 3, 2023
Dear JAMES,Thank you for providing a rating and sharing your feedback. We'd like to understand more about your specific concerns to improve our services. If you have any additional comments or suggestions, please feel free to share them. Your input is valuable, and we aim to ensure a better experience for our guests in the future.Sincerely, Hotel Manager

4/10 Poor

Chandra

Stayed 3 nights in Sep 2023
Response from Hotel Manager on Oct 3, 2023
Dear Chandra,I am sorry to see the 4-star rating out of 10. We’re normally known for our exceptional attention to detail. We regret that we missed the mark. If you give us a chance, we are intent on making this right, and we hope you will write to us in detail about where we went wrong so we can rectify the issues.Sincerely, Hotel Manager

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful
Stayed 2 nights in Sep 2023
Response from Hotel Manage on Oct 1, 2023
Dear Nicole,Thank you for your perfect 5 out of 5 rating! We're thrilled to hear that you had a wonderful experience during your stay. If you ever return, we'll strive to make your next visit just as fantastic.Sincerely, Hotel Manager

2/10 Terrible

KRISTY

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Hotel
Between the drug deals in the parking lot and the fight in the lobby this stay was not one I wish to repeat with my family. The room as dirty, the beds were very uncomfortable, and each morning's breakfast was missing a component. Both mornings there was no waffle mix. I requested more and they refilled on one day but not the other. They were out of coffee, waffle mix and biscuits each day. Also, the gym/workout room was not air conditioned. No fans either. This was by far one of the worst places I have ever stayed. I will not book again.
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Sep 30, 2023
Dear KRISTY,It is very disappointing to learn of your negative impression of the condition of your accommodations. It is pretty serious, and we never condone any kind of illegal activity like drug deals or any such things in our hotel premises. We provide a safe experience, and the safety of our guests is our first priority. The matter will be investigated and strictly acted upon. Already, the security and staff have been alerted to be more proactive and seriously listen to and verify the claims if any suspicious activities are going on around the premises, as we are against such acts. I request your understanding and continued patronage.Sincerely,Hotel Manager

6/10 Okay

Judith

Traveled with family
Liked: Cleanliness, property conditions & facilities
Hotel was fine, rooms spacious, good breakfast but both nights all kinds of people and trucks were partying into the early morning hours
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Sep 23, 2023
Dear Judith,Thank you for your feedback about your recent stay. We're glad to hear that you found the rooms spacious and enjoyed the breakfast. However, we apologize for the disturbances caused by noisy guests and trucks during your stay. We understand how important a peaceful night's sleep is, and we'll work to address such issues to ensure a more restful experience for our guests. Your comments are appreciated, and we hope to provide you with a quieter stay in the future.Sincerely, Hotel Manager

10/10 Excellent

sharri

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. I was skeptical I thought it would be like a motel it was actually way better, cleaner, more posh (renovation, hard wood floors, modern furniture) than other hotels in area like Hilton and Marriot which all my other family stayed at,which were older w/ worn carpets and such. Called to let the, know I was doing a late evening check in and the woman Alicia at front desk made sure I was accommodated.
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Sep 16, 2023
Dear Sharri,We're delighted to hear that you had a pleasant surprise during your stay and that our hotel exceeded your expectations. It's great to know that our location and recent renovations made for a more enjoyable experience compared to other hotels in the area. We're also pleased to hear that Alicia at the front desk provided you with excellent service. Your positive feedback is appreciated, and we hope to welcome you back for another fantastic stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Teresa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Extremely comfortable. Very clean been driving 9 hours great shower internet was great as well very oleased
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 8, 2023
Dear Teresa,We're delighted to hear that your stay was perfect and comfortable after a long drive. It's great that you found the room clean, enjoyed the shower, and had a good internet experience. Your satisfaction is important to us, and we hope to welcome you back in the future for another pleasant stay. Safe travels!Sincerely, Hotel Manager

6/10 Okay

Barbara

Traveled with family
Quiet in hotel but bar / restaurant next door very loud at night
Stayed 3 nights in Sep 2023
Response from Hotel Manager on Sep 6, 2023
Dear Barbara,Thank you for your feedback. We're glad to hear that you experienced a quiet atmosphere within the hotel. However, we apologize for the disturbance caused by the loud bar or restaurant next door during the night. We hope that your overall experience at the hotel was satisfactory and you will visit again soon.Sincerely,Hotel Manager

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Country Inn & Suites
Our stay was amazing. The service was excellent. Our room was immaculate. I normally pay particular attention to bathrooms. The bathroom was spotless. We also had a very simple, but sumptuous breakfast
Stayed 2 nights in Aug 2023
Response from Hotel Manager on Aug 24, 2023
Dear Anthony,We're thrilled to hear about your amazing stay at Country Inn & Suites! It's wonderful that you received excellent service and found your room to be immaculate, with special attention to the cleanliness of the bathroom. We're also pleased to know that you enjoyed the sumptuous breakfast. Your feedback is truly appreciated, and we hope to continue providing you with exceptional experiences during future visits. Thank you for sharing your positive review!Sincerely, Hotel Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 23, 2023
Dear James,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent motel for the price. Far enough from the interstate to not hear the road noise. Easy in and out from the parking lot.
Stayed 2 nights in Aug 2023
Response from Hotel Manager on Aug 20, 2023
Dear William,Thank you for your positive feedback! We're delighted that you had an excellent experience during your stay with us. We strive to provide a comfortable and peaceful environment for our guests, and we're glad you enjoyed it. We hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

10/10 Excellent

Steven

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a good location in conjunction with my planned activities and it was a very pleasant stay. The only draw back was their TV service was unreliable.
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 14, 2023
Dear Steven,Thank you for taking the time to share your feedback. We're glad to hear that you found our property's location convenient and had a pleasant stay. We apologize for any inconvenience you experienced with the TV service. Your input is valuable, and we'll work to address this issue to ensure a more reliable experience for our guests. We appreciate your understanding and hope to have the opportunity to host you again in the future.Sincerely, Hotel Manager

6/10 Okay

David

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service
Great stay for the price.- safe/clean Friendly, hardworking staff. Breakfast was limited and hot food not tasty at all.
Stayed 2 nights in Aug 2023
Response from Hotel Manager on Aug 12, 2023
Dear David,We appreciate your feedback on your recent stay. It's wonderful to hear that you found the hotel to be safe, clean, and that the staff was friendly and hardworking. We apologize if the breakfast did not meet your expectations, especially the hot food options. Your input is valuable and will be taken into consideration for future improvements. We hope to have the opportunity to welcome you back for another great stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Hotel Manager on Aug 7, 2023
Dear Linda,It is a great delight to see 10/10-star feedback.I hope that you had a marvelous and awesome stay.Our team is very overwhelmed by the rating.It is a privilege to host guests like you.I await your next visit.Sincerely,Hotel Manager

6/10 Okay

Falanna

Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 5, 2023
Dear Falanna,Thanks for your visit to our hotel. Please tell us more about your stay if we missed any marks in hospitality, looking at the rating of only 6 stars. Your feedback will be useful to us as we improve our services. We look forward to seeing you again soon!Sincerely,Hotel Manager

8/10 Good

Tracy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not perfect but extremely clean.
Considering I was wearing a boot and on crutches and called prior for accommodations and it was placed on file makes me a little unnerved that I was placed down the hall on the 2nd floor. I continually checked until he located a handicapped room on the main floor. I’m not sure when the others came and put in their requests but it was tiring trying to walk and doing it constantly. You do need 2-3 washing machines and dryers to match along with detergent and dryer sheets dispensers. I will not take away that your hotel was spotless. I have to check if my $100 was returned and if I was refunded one of the $35, was returned. Otherwise, my stay was comfortable for price. Thank you.
Stayed 3 nights in Jul 2023
Response from Hotel Manager on Aug 3, 2023
Dear Tracy,Thank you for your feedback. We apologize for any inconvenience with the room assignment. Your comfort is important to us, and we'll review our procedures. We appreciate your compliments about cleanliness and hope to welcome you back for an even better experience. Your business and feedback are valued.Sincerely, Hotel Manager

8/10 Good

Joshua, Burlington

Liked: Cleanliness, staff & service, property conditions & facilities
Alright stay
Stayed 2 nights in Jul 2023
Response from Hotel Manager on Aug 2, 2023
Dear Joshua,Thank you for your feedback! We're glad to hear that you had an alright stay with us. If there's anything specific that we can improve on to make your next stay even better, please let us know. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable experience.Sincerely, Hotel Manager

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Air conditioning issue
They decided to not turn on the air conditioning prior to your arrival in the unit was unable to catch up throughout the night and leaked water all over the floor
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 27, 2023
Dear Guest,We apologize for the inconvenience caused by the air conditioning issue during your stay. Our team is committed to ensuring a comfortable and pleasant experience for all our guests. We take your feedback seriously and will address the problem to prevent similar occurrences in the future. We hope to have the opportunity to welcome you back for a better stay. Thank you for bringing this to our attention.Sincerely, Hotel Manager

4/10 Poor

Indira

There was a lot noises and talking at all time, slamming doors and house keeping early morning talking so loud careless of the guests.
Stayed 7 nights in Jul 2023
Response from Hotel Manager on Jul 24, 2023
Dear Indira,We apologize for the disturbances you experienced during your stay. Providing a peaceful environment for our guests is important to us, and we regret that we fell short in this regard. Your feedback will be shared with our team to address the issues and ensure a more enjoyable experience for future guests. If you choose to stay with us again, please feel free to inform the front desk immediately if you encounter any noise disruptions, and we will do our best to resolve the situation promptly. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a quieter stay in the future.Sincerely, Hotel Manager