Exterior

Reviews of Best Western Country Lane Inn

2.5 out of 5
Best Western Country Lane Inn
9300 Glacier Hwy, Juneau, AK

Reviews

8.8

Excellent

Rating 10 - Excellent. 208 out of 423 reviews" "
Rating 8 - Good. 166 out of 423 reviews" "
Rating 6 - Okay. 36 out of 423 reviews" "
Rating 4 - Poor. 6 out of 423 reviews" "
Rating 2 - Terrible. 7 out of 423 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Stayed 1 night in Mar 2024

10/10 Excellent

Victoria

Stayed 1 night in Dec 2023

10/10 Excellent

Laura Anne

Stayed 1 night in Nov 2023

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nicest best western I ever stayed at would recommend again
Stayed 1 night in Sep 2023
Response from BW Front Desk on Nov 8, 2023
Thank you for the wonderful review. We look forward to welcoming you back.

10/10 Excellent

Wendy

Stayed 1 night in Sep 2023
Response from BW Front Desk on Nov 8, 2023
Thank you for the wonderful rating.

10/10 Excellent

Lester

Just a really good experience.
Stayed 1 night in Sep 2023
Response from BW Front Desk on Nov 8, 2023
Thank you for sharing your experience. We are pleased you enjoyed your stay.

10/10 Excellent

Daniel

Traveled with family
Liked: Amenities
Shuttle service to the marine terminals and airport and well appointed and clean rooms
Stayed 1 night in Sep 2023
Response from BW Front Desk on Nov 8, 2023
Thank you for the wonderful review.

10/10 Excellent

Lester

Just an excellent stay
Stayed 1 night in Sep 2023
Response from BW Front Desk on Nov 8, 2023
Thank you for the wonderful review.

10/10 Excellent

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the clean, updated room near ferry and airport. Both shuttle drivers and front desk employees were courteous and efficient. Was pleased overall. No complaints!
Stayed 1 night in Sep 2023

8/10 Good

Timothy

Liked: Cleanliness, property conditions & facilities
The room was clean and the the area is very quiet. It is close to the airport. I would recommend this property
Stayed 1 night in Sep 2023

10/10 Excellent

James

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was a nice rest stop on our Alaska journey!
Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
There’s not much right around the motel but the shuttle van was extremely helpful. A rental car or other transportation might be a good idea.
Stayed 2 nights in Sep 2023

8/10 Good

Deborah J

Liked: Cleanliness, staff & service, property conditions & facilities
Rather of had queen size beds
Stayed 1 night in Sep 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Janet

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Not ‘fancy’ but very nice and hospitable.
Stayed 2 nights in Aug 2023

8/10 Good

Lew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Douglas, San Francisco

Stayed 1 night in Aug 2023
Response from BW Front Desk on Nov 8, 2023
Thank you for the wonderful rating.

10/10 Excellent

Albert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is outstanding. They let us check in early after a long trip!
Stayed 1 night in Aug 2023

10/10 Excellent

Ben Madison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice quaint, quiet and clean hotel.
Stayed 1 night in Aug 2023

10/10 Excellent

Matt

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond to make sure we were comfortable. We also left an EarPod in the room and they searched the room 2 different times before they found the EarPod in the heat register. They express mailed it with a tracking number the same day. Great service.
Stayed 1 night in Aug 2023
Response from BW Front Desk on Aug 21, 2023
Thank you for the wonderful review! We look forward to welcoming you back.

10/10 Excellent

Lew

Stayed 2 nights in Aug 2023

10/10 Excellent

Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great small hotel with very friendly people. Our room was large and very nice. Very close to the airport, which we needed.
Stayed 2 nights in Aug 2023
Response from BW Front Desk on Aug 21, 2023
Thank you for sharing your experience. We are pleased you enjoyed your stay.

10/10 Excellent

Elizabeth

Stayed 1 night in Aug 2023

8/10 Good

Jacques

Traveled with family
Liked: Amenities
Property was a little outdated
Stayed 1 night in Aug 2023
Response from BW Front Desk on Aug 21, 2023
Thank you for your feedback!

8/10 Good

Peter

Stayed 1 night in Aug 2023

10/10 Excellent

Li, Palmetto Bay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best customer services
Stayed 2 nights in Aug 2023
Response from BW Front Desk on Aug 12, 2023
Thank you for the wonderful review! We look forward to welcoming you back.

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable.
Stayed 1 night in Aug 2023
Response from BW Front Desk on Aug 10, 2023
Thank you for the wonderful review. We are pleased you enjoyed your stay.

4/10 Poor

Sally

Traveled with family
Disliked: Cleanliness
The property and restaurant were very nice, unfortunately the housekeeping was very poor. In the three nights we were there the beds were never made, tub was never cleaned and the room was never vacuumed. At first we thought it was an oversight and dismissed it. Our days started at 5:30 and nights ended between at 11:30 midnight so it wasn't easy to communicate the problem.
Stayed 1 night in Aug 2023
Response from BW Front Desk on Aug 10, 2023
Thank you for sharing your experience. Our housekeeping service is upon request only. Please schedule it with the front desk if we have the opportunity to welcome you back.

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast
Stayed 5 nights in Jul 2023
Response from BW Front Desk on Aug 12, 2023
Thank you for the wonderful review. We are pleased you enjoyed our breakfast.

8/10 Good

Manasi

Traveled with family
Liked: Staff & service, room comfort
The stay was good. The carpets really need to be changed. Carpets are dirty… but the service was fabulous… really nice people….
Stayed 6 nights in Jul 2023
Response from BW Front Desk on Aug 2, 2023
Thank you for the feedback concerning your stay. We appreciate your comments and have made arrangements for carpets to be cleaned.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from BW Front Desk on Aug 12, 2023
Thank you for the excellent rating! We are pleased you enjoyed your stay at our property.

10/10 Excellent

anne b

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. No complaints.
Stayed 3 nights in Jul 2023
Response from BW Front Desk on Aug 12, 2023
Thank you for the excellent review! We look forward to welcoming you back.

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks
Only issue was with scented laundry products used on the bedding.. very helpful with shuttle service and breakfast
Stayed 1 night in Jul 2023
Response from BW Front Desk on Aug 12, 2023
Thank you for sharing your experience and giving us your feedback. We have made changes and have notified the head housekeeper to no longer use scented products.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet Clean Friendly Very handy location, near the airport but not a “Airport Hotel”.
Stayed 4 nights in Jul 2023
Response from BW Front Desk on Aug 12, 2023
Thank you for sharing your experience. We are pleased you enjoyed your stay.

8/10 Good

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from BW Front Desk on Jul 24, 2023
Thank you for rating your stay at our property. We appreciate your feedback.

10/10 Excellent

Marie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from BW Front Desk on Jul 24, 2023
Thank you for the excellent rating. We appreciate all feedback.

10/10 Excellent

Kurt, Pelham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from BW Front Desk on Jul 24, 2023
Thank you for reviewing your stay at our property.

10/10 Excellent

E. Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was free and very good. Shuttle service was very convenient.
Stayed 2 nights in Jul 2023
Response from BW Front Desk on Jul 24, 2023
Thank you for reviewing your stay at our property. We look forward to welcoming you back.

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Free shuttle to both airport and ferry dock. Clean room, comfortable bed, nice bedding, towels. Generous room size. Helpful staff, especially Amy, who was very helpful in my trying to find a lost item after we had left.
Stayed 3 nights in Jul 2023
Response from BW Front Desk on Jul 24, 2023
Thank you for the wonderful review and rating. We will share your comments with Amy and appreciate your feedback.

8/10 Good

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport. Nice staff. Beautiful landscaping. Great to have bfast delivered to your door at or before desired time. Somewhat noisy in the mornings with various staff/contractors doing work.
Stayed 5 nights in Jul 2023
Response from BW Front Desk on Jul 24, 2023
Thank you for sharing your experience at our property. We appreciate your feedback.

10/10 Excellent

Darcy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice lobby area and the continental breakfast was very handy.
Stayed 3 nights in Jul 2023
Response from BW Front Desk on Jul 24, 2023
Thank you for sharing your experience at our property. We appreciate our guests' feedback.

10/10 Excellent

Richard

Liked: Property conditions & facilities
The staff is very polite and helpful.
Stayed 3 nights in Jul 2023
Response from BW Front Desk on Jul 24, 2023
Thank you for the kind review. We will share your comments with our staff.

8/10 Good

Julie, Inverness

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to Juneau airport, with 24 hr free shuttle service. Easy to arrange/request pickup/dropoff. Room was clean and comfortable. Mattress a little compressed on side I slept on - clearly most people sleep on that side. Perfect option for night before/after a cruise departure.
Stayed 1 night in Jul 2023
Response from BW Front Desk on Jul 24, 2023
Thank you for sharing your experience at our property. We appreciate your feedback.

6/10 Okay

Amy

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Our room was not very clean and the area is inconvenient with few dining options nearby; most of the existing restaurants were closed during our 4-night stay too. Fortunately the hotel does run a van service to downtown several times a day, and the staff were helpful. Otherwise it would have been difficult to find food.
Stayed 4 nights in Jul 2023
Response from BW Front Desk on Jul 24, 2023
Thank you for your feedback. We are pleased our shuttle service worked well for you.

10/10 Excellent

Randy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is great.
Stayed 1 night in Jun 2023
Response from BW Front Desk on Jul 24, 2023
Thank you for your comments regarding our staff. We appreciate your feedback.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet stay, we had 4 of us and the room was very large the beds are comfortable. No restaurant but you can order warm breakfast to the room, 2 choices but very good…I had scrambled eggs with cheese , bacon,and potatoes
Stayed 1 night in Jun 2023
Response from BW Front Desk on Jun 27, 2023
Thank you for the kind review! We are pleased you enjoyed your stay and look forward to welcoming you back.

10/10 Excellent

Benjamin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from BW Front Desk on Jun 27, 2023
Thank you for the excellent rating! We look forward to your next stay.

10/10 Excellent

damon

Stayed 1 night in Jun 2023
Response from BW Front Desk on Jun 27, 2023
Thank you for the excellent rating! We look forward to welcoming you back for future stays.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 1 night in Jun 2023
Response from BW Front Desk on Jun 27, 2023
Thank you for the excellent review! We are pleased you enjoyed your stay.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from BW Front Desk on Jun 27, 2023
Thank you for the excellent rating! We are pleased you had a good experience.