Ratings based on 126 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.6 Hotel condition
They paid and stayed.
by A verified traveler from Sydney, AUS
Great Location!Posted Jun 21, 2015
Our check in took quite long and the lady was not very talkative. However, without notification she had upgraded us to a room with bathroom, instead of a shared bathroom which was great. Then when we checked out the next morning we were asked for an additional pay of $35 for the upgrade. We refused to pay the extra fee and they waved it without argument. The room was cute but way too small to store our luggage. The hotel was fine for a one night stay, but way overpriced for what you get.
for Everyoneby A verified traveler
Attending weddingPosted Jun 6, 2015
Pros: A pleasant and traditional place to stay. We especially appreciated the ability to bring our dog.
Cons: The front door keyhole needed WD40 because the key had to be forced in and out. The overhead light in the closet burned out and was not replaced.
Location: Convenient for the wedding events.
We chose the hotel for our weekend stay in connection with the wedding of a family friend. Our experience was fine.
by A verified traveler from London
Charming hotel, disappointing experiencePosted May 24, 2015
Pros: The location was excellent for exploring Mendocino, and there was a great view from the balcony.
Cons: The staff could be friendlier, the wifi could be stronger.
Location: The hotel is right on the waterfront and allows you to step out the door and walk along the coast where we even spotted whales!
The hotel sits on the waterfront of Mendocino with stunning views, and the lobby is very impressive. However we were disappointed from then on as the staff were very unfriendly and not at all the excellent American customer service you usually expect. We went up to our two rooms which we found to be surprisingly small, with unusually high and narrow double beds, and very dated decor. On discovering that sharing one of these beds between two sisters would be difficult, we returned to reception to ask if there were any larger rooms available. The staff were pretty unhelpful and told us we were stuck with this room. The bathrooms are shared between all the guests, and although there was never a queue and they were kept clean, it felt more like a hostel than an upmarket hotel. Though the location was great for exploring the town, the overall experience was disappointing.
for Couplesby A verified traveler
historic hotelPosted May 18, 2015
close to downtown with beautiful balcony view of the bay. excellent coffee in the morning as well. euro rooms a little tight, but you get what you pay for.
for Everyoneby A verified traveler from California
Posted Apr 27, 2015
Pros: very good.
Order room service and have your breakfast/dinner on the patio of second floor.
for Familiesby A verified traveler from san bruno, ca
probably not a great idea for young kidsPosted Apr 6, 2015
Pros: proximity to shops, stores, headlands.
Cons: a fridge in the room would have helped.
Location: close to the shops, bakery, pizza place
We traveled with 2 boys - 7 and 9 yrs old. The main hotel building is on Main st. We were given a room a couple of streets behind the main building on Ukiah St. I booked through Expedia for a King Bed and a pull out couch, but instead ended up with just a King size bed. We were too tired to complain and go back to the main building and argue for another room so we made do with what we have and crammed ourselves there. The bathroom was nice with separate tub and standing shower, and 2 sinks. There was a fireplace that had a warning sign that it was broken. No refrigerator inside. TV was working fine. The bed was built for really tall people, as it had a very high bottom support. We had to literally jump in and out. My boys kept on worrying about how old the room looked, and how creepy the big crawl space under the bed was. But they survived. The bed was actually comfortable and the headlands was nearby. There was also an antique looking rotary phone that my boys have never seen before. It seemed like a lot of the stores/restaurants close by 8pm.
for Familiesby Katharina from ottawa, canada
Good valuePosted Mar 30, 2015 on Hotels
Very cute hotel. Its an experience on its own. The room we stayed in was very small,but it was fine for the price. Since it has a common balcony with the view in the ocean and the lobby is very nice to sit, have tea and read a book or play games. The breakfast in the garden restaurant was great. I would come for sure again and spend maybe a bit more money to get one of the garden suits.
by A verified traveler from Florida
Disappointing to say the least.Posted Mar 8, 2015
Pros: Pretty garden, but it was dark by the time we got settled
Cons: See above
Location: We were only there one night, thank you very much
We were shuffled off to an off-site location two blocks away from the main hotel on a dark, almost impossible location to find. We had to return to the main hotel to ask again where to park. The parking lot was at the back of the room and we had to carry our bags up the hill from the, again dark, parking lot until we reached a narrow path, not more than 24" wide to our room. It was attractively furnished with some antiques that had seem better days and treatment. The promised fire place did no work as we were warned by a big sign that looked pretty permanent to me. The hair dryer was inoperable because the outlet didn't work. No cell phone charging here! We called with the request to fix the hairdryer and they said no service until the next day. We reminded them that our room was to include fireplace that worked and they offered to move us to a second floor location with a king size bed (not our preference), if the fireplace worked and maybe the hairdryer. Since it was now late in the evening, we opted to do without our hair wash since we couldn;t dry it. They asked: "Don't you have a hair dryer?" The dining room closed early (7:30) because they didn't have enough customers which required another trip to find a place to eat.
for Couplesby steven from Willits
special weekend getawayPosted Feb 20, 2015 on Hotels
We had the best valentines evening ever.my dear friend flew in from VA . and she was absolutely taken with the hotel and location.one of the most romantic locations I've ever been to.
by A verified traveler
Great service, but the rooms were uncomfortablePosted Jan 20, 2015
Pros: The food was wonderful
Cons: The bed was uncomfortable
Location: Kayaking down the big river was amazing. So are the local Hikes
I am 6'2" and the beds were tiny. When laying on my back my feet were about 4in off the end of the bed. The mattress was also incredibly hard making it impossible to get a decent night sleep. The staff was friendly and the food was great but I won't be going back. I would recommend getting a room further up the coast in Fort Bragg.