Ratings based on 60 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
80% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified traveler

OK hotel.

Posted Oct 13, 2014
Pros: Nice lobby and outdoor space.
Cons: Breakfast. Check out took forever.
Location: City center.
OK stay. Breakfast boring. Eggs extra, nothing hot. On leaving, got ripped off by being put into a non-cab by hotel staff to go to airport, costing 3rd again as much as a real cab.
3 out of 5
by A verified traveler from Mandurah Australia

Well located and comfortable

Posted Oct 11, 2014
Our room view to the Andes was stunning however the WiFi kept dropping out and the breakfast buffet was basic. Cooked breakfast was an extra. For a 4 star rating I thought a little mean. The location is great. A short walk to Sarimiento Ave but not as congested and noisy. A good hotel but not quite what I expected.
4 out of 5
by Cesar from USA


Posted Apr 17, 2014 on Hotels.com
For Mendoza, it was good. The rooms are old, especially the bathroom. Lobby is nicer, breakfast is good, with eggs by request. Really good location, lots of good caf├ęs and restaurants within a block or two.
4 out of 5
for Families
by Maxine H from Miami

Could have been better

Posted Mar 27, 2014 on Hotels.com
The lobby was very nice but our room was old, and was not cleaned well each day. Only one pillow per person, and linens need updating.
5 out of 5
for Getaway With Friends
by Susan from Texas

Great service!

Posted Mar 20, 2014 on Hotels.com
The staff was English speaking and very helpful. The complimentary breakfast was okay, and the wifi spotty, but the hotel is in a great neighborhood and close to cozy eating spots. We would stay there again.
2 out of 5
by Mateo from Buenos Aires

Good location, bad service, OK rooms, nice pool

Posted Mar 11, 2014
Pros: Pool
Cons: Customer service.
Location: Smack in the middle of the city, near the casinos and Plaza Independencia.
Staff needs to be better trained on customer service skills. Had to ask three times for everything. I wanted eggs (they say they include it in the buffet but only upon request) and had to ask three times before they were delivered. I needed a corkscrew to open a bottle of wine. I had to ask three times after being told they didn't have one (even though they have a full-service bar/restaurant) before they magically found one. I had to ask three times for a late checkout after being told no. Not a good way to run a hotel. The only employees that seemed to be actually willing to help were the doormen and bellboys. On the positive side, rooms are clean, location is great and the pool is large and enjoyable.
4 out of 5
for Families
by Debbie from long island, ny

great stay

Posted Mar 5, 2014 on Hotels.com
Stayed for 10 nights. Very clean ans well kept hotel. Rooms had no storage/room for 3 large suitcases but made due. Very clean. Nice pool. Good breakfast not great. Good dinner at hotel but not great. Walking distance from plaza and Villanueva for more shopping and food. Would stay here again.
5 out of 5
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Feb 27, 2014 on Hotels.com
4 out of 5
by Shavon from Miami

No complaints

Posted Jan 10, 2014 on Hotels.com
The location is great. The neighborhood is safe. I brought the wrong adaptor for my iPad and the hotel loaned me one. Free computer on site to print boarding pass. The room was nice and clean. Please note that almost no South American hotels provide wash cloths, so you need to bring your own or shower with a hand towel. The restaurant is hit or miss. I ate dinner their twice since places were closed for the New Years holiday. One meal was good, the other (a shrimp salad) was bad. Breakfast is a cold buffet with excellent fresh squeezed juice.
4 out of 5
for Everyone
by Joseph from Las Vegas

High end hotel very close to city center .

Posted Dec 28, 2013
Short taxi ride from bus station . Short walk to all of city center . Excellent staff . Exceptional breakfast . Would stay forever if I could .