Indoor pool, pool umbrellas, lifeguards on site

Reviews of Hotel Mendoza

3.5 out of 5
Hotel Mendoza
Avenida Espana, 1210, Mendoza, Mendoza

Reviews

7.2

Good

Rating 10 - Excellent. 45 out of 209 reviews" "
Rating 8 - Good. 76 out of 209 reviews" "
Rating 6 - Okay. 52 out of 209 reviews" "
Rating 4 - Poor. 26 out of 209 reviews" "
Rating 2 - Terrible. 10 out of 209 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Michael

Stayed 1 night in Feb 2024

10/10 Excellent

Joy

Stayed 5 nights in Nov 2023

8/10 Good

Jorge

Stayed 3 nights in Nov 2023

10/10 Excellent

Leonardo mauro

Stayed 3 nights in Nov 2023

8/10 Good

Rocio

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
It's a fine place to stay. The breakfast is good enough for a quick bite, nothing fancy. The pool is small, don't get excited. The staff members are great, they really do their best to help you out 💕
Stayed 1 night in Oct 2023

10/10 Excellent

Harold

Stayed 2 nights in Oct 2023

6/10 Okay

Isbert

Stayed 2 nights in Jul 2023
Response from Mercedes Gabrielli on Jul 15, 2023
Muchas gracias por sus cometarios, revisaremos sus opiniones

4/10 Poor

Odilon

Stayed 4 nights in Jun 2023
Response from Mercedes Gabrielli on Jul 15, 2023
Gracias por elegirnos, revisaremos sus cometarios

4/10 Poor

Odilon

Disliked: Cleanliness, property conditions & facilities, room comfort
Mendoza
Localização espetacular, mas a estrutura está muito ruim, depreciada e antiquada, quarto muito pequeno e banheiro em mal estado, bom café da manhã, e bom atendimento da equipe!
Stayed 4 nights in Jun 2023
Response from Mercedes Gabrielli on Jun 23, 2023
¡Gracias por compartir tu experiencia con nosotros! Valoramos tus comentarios y apreciamos que destaqués nuestra espectacular ubicación. Lamentamos sinceramente que hayas encontrado la estructura del hotel anticuada y en mal estado. Tomamos nota de tus observaciones y trabajaremos para mejorar las instalaciones y garantizar que nuestros huéspedes disfruten de un ambiente cómodo y agradable.En cuanto al tamaño de las habitaciones y baños, entendemos que las preferencias pueden variar de un huésped a otro. Sin embargo, nos esforzamos por brindar un alojamiento acogedor y funcional para satisfacer las necesidades de nuestros clientes. Agradecemos tus comentarios sobre el buen desayuno y el servicio del personal. Nos complace saber que tu experiencia en ese aspecto fue satisfactoria.Tenemos en cuenta todas las opiniones de nuestros huéspedes para mejorar constantemente y brindar la mejor experiencia posible. Esperamos que, si decides hospedarte con nosotros nuevamente en el futuro, puedas apreciar los cambios positivos que hemos implementado en función de tus comentarios. ¡Gracias nuevamente por tu retroalimentación y por elegir nuestro hotel!

10/10 Excellent

helen

Stayed 8 nights in Apr 2023
Response from Mercedes Gabrielli on Jun 23, 2023
Muchas gracias por elegirnos y compartir su experiencia en Nuestro HotelLo esperamos en sus proximas visitas

10/10 Excellent

adriana c

Stayed 8 nights in Apr 2023
Response from Mercedes Gabrielli on Jun 23, 2023
Muchas gracias por elegirnos, los esperamos en sus proximas visitas a nuestra provinciasaludos cordiales

4/10 Poor

Mariana

Stayed 3 nights in Apr 2023
Response from Mercedes Gabrielli on May 4, 2023
Buenos dias Mariana, lamentamos mucho su estadia no fuese placentera, y no supieramos de ello.Nuestra prioridad es asegurarnos de que todos nuestros huéspedes tengan una estadía agradable y cómoda, por lo que cualquier comentario o sugerencia que pueda brindarnos nos será de gran ayuda para mejorar nuestros servicios.Agradecemos sinceramente su tiempo y esperamos tener la oportunidad de recibirla nuevamente en nuestro hotel en el futuro.

10/10 Excellent

Gregory

Stayed 12 nights in Apr 2023
Response from Mercedes Gabrielli on Apr 18, 2023
Muchas gracias por elegirnos, lo esperamos en su proximo viaje

2/10 Terrible

Ana

Stayed 4 nights in Apr 2023
Response from Hotel Mendoza on Apr 11, 2023
Estimada Ana,Saludos desde Mendoza!Lamentamos que su estadía no haya sido acorde a sus expectativas y no contar con sus comentarios que nos brinden la oportunidad de mejorar nuestro servicio.Esperamos tener la posibilidad de recibirlos en otra ocasión para brindar una mejor estadía.Cordialmente,Departamento de Reservas.Hotel Mendoza.

10/10 Excellent

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent four nights here and it was a wonderful location. So near to all the interesting things to see in Mendoza. The staff was extremely helpful any time we asked a question and helped us organize our time. They were always pleasant. The breakfast was great and the room very comfortable. It was quiet.
Stayed 3 nights in Mar 2023
Response from mercedes on Apr 11, 2023
We appreciate your comments because it helps us to keep on working to improve our services. Hope to see you soon again

6/10 Okay

Eamon

Traveled with partner
Liked: Cleanliness, staff & service
Very clean and staff helpful and friendly. Internet intermittent you couldn't reply on it. The pool is a plunge pool with no loungers. The top floor is the only outside space and has no internet. This is a very corporate hotel not very relaxing. I wouldn't stay again.
Stayed 3 nights in Feb 2023
Response from Mercedes Gabrielli on Mar 2, 2023
Buenos dias, un gusto tenerlo entre nuestros huespedes. Gracias por sus comentarios, son muy utiles para nosotros. Siempre estamos a su disposicion para cualquier inquietud, y quizas alguna vez piense en nosotros nuevamente para visitar Mendoza. saludos cordiales

8/10 Good

Maria micaela

10/10 Excellent

Luis, New York

Liked: Cleanliness, staff & service, property conditions & facilities
great location and friendly staff, the room was much smaller than in the pictures, but overall ok
Response from mercedes gabrielli on Dec 5, 2022
Muchas gracias por elegirnos y por su comentario

6/10 Okay

luis

Business traveler
Disliked: Cleanliness
Stayed 5 nights in Nov 2022
Response from Mercedes Gabrielli on Nov 16, 2022
Muchas gracias elegirnos ! Lo esperamos en su proximo viaje

10/10 Excellent

William

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really helpful staff I had an enjoyable stay for several days
Stayed 2 nights in Jan 2022
Response from Mercdes on Feb 7, 2022
Thanks for your comment and for choosing us.

10/10 Excellent

William

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to stay here - had all I needed. Finding amenities around now like supermarket, laundry, etc. Happy to stay here
Stayed 1 night in Jan 2022
Response from Mercedes on Feb 8, 2022
Muchas gracias por visitarnos y por su comentario

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location in Mendoza centro.
Nice vintage hotel with good value. Friendly staff and good location.
Stayed 3 nights in Mar 2020
Response from Mercedes on Mar 31, 2020
Thank you

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2020
Response from Mercedes on Feb 19, 2020
Muchas gracias por elegirnos y nos alegramos haya tenido una buena estadia. La esperamos en su proxima visita a nuestra provincia saludos

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
The hotel was undergoing renovations while we were there so I can't speak to what it normally looks like and relative atmosphere but the staff were very kind and accommodating. We arrived early and were immediately given a room and were able to keep our luggage in a locked closet while we enjoyed Mendoza for the day before our flight back home. All in all, the location was great and the room comfortable.
Stayed 1 night in Dec 2019
Response from Mercedes Gabrielli on Jan 21, 2020
Muchas gracias por su elegirnos, nos alegramos haya estado comodo. Ahora puede disfrutar de nuestro Loby recien pintado Disculpe las molestias saludos cordiales

4/10 Poor

Myriam

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Mercedes Gabrielli on Nov 30, 2019
Myrian, buenos dias gracias por elegirnos, estamos a su disposicion para lo que necesite saludos cordiales

2/10 Terrible

Verified traveler

Stayed 1 night in Aug 2019
Response from Mercedes Gabrielli on Sep 5, 2019
Estimado pasajero, le agradecemos su comentario, y pedimos disculpas si algo no fue de su agrado, gracias por elegirnos

4/10 Poor

Liz, Mendoza, Argentina

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Not what I expected. It is more expensive than other hotels on the same zone, and older. Features need to be updated!
Stayed 1 night in Jul 2019
Response from mercedes gabrielli on Jul 8, 2019
Liz, thank you very much for your comments, we will take them into account, we are very sorry that our Hotel was not to your liking. best regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location & cleanl
Alta Montana in Mendoza - amazing
Stayed 2 nights in Apr 2019
Response from mercedes gabrielli on May 8, 2019
Muchas gracias por elegirnos y por su comentario

4/10 Poor

Angelica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Frustrating experience
Even though I understand it’s only a 3 star hotel, we had a frustrating experience at $190 per night. Very slow lifts, made worse since staff had to use the elevators while cleaning rooms in peak check out time...Phone in the room didn’t work, safe didn’t open, aircon was old and loud, matress very old and soft. Bathroom had a moldy smell. Breakfast was terrible. Location was good, short walking distance to restaurant and bars.
Stayed 1 night in Mar 2019
Response from Mercedes Gabrielli on Mar 18, 2019
Thank you very much for your comments, we are sorry that our Hotel was not to your liking. We will review each of the details you mention. best regards

8/10 Good

Patrick, Mendoza

Traveled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2019
Response from Mercedes Gabrielli on Feb 21, 2019
Patrick, muchas gracias por su comentario. y por elegirnos.

6/10 Okay

andy

Liked: Cleanliness, property conditions & facilities, room comfort
Poor overall experience.
Whilst a reasonable hotel , it was disappointing in comparison with other hotels we stayed in in Argentina. The attitude of staff at reception varied - whilst some were great , the lady when we arrived was simply rude and uninterested. The breakfast was one of poorest we experienced with items simply not available some mornings. The swimming pool was very small and not fit to use. For price we paid we were disappointed in hotel.
Stayed 4 nights in Sep 2018
Response from Mercedes Gabrielli on Oct 30, 2018
Lamentamos mucho el Hotel no fuese de su agrado. Agradecesmos mucho habernos elegido

8/10 Good

Jennifer Jade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noise
The hotel itself was very nice! Poop was slightly smaller than anticipated On the Saturday night of my stay I was waken up at 4am by some very loud music - not sure if this was coming from inside the hotel or outside. The walls are very thin in the hotel and you can hear the people in the room next door speaking. But the bed was very comfy and the bathroom was clean!
Stayed 2 nights in Aug 2018
Response from Mercedes Gabrielli on Aug 6, 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Gunild, Phoenix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel and wonderful staff.
Stayed 13 nights in Jul 2018
Response from Mercedes Gabrielli on Aug 6, 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

jersey mango, jersey city, nj

Liked: Cleanliness, staff & service
nice hotel, close to parque independecia
nice hotel, close to parque independecia and restaurant areas. the bed was a bit soft for me
Stayed 2 nights in Mar 2018
Response from mercedes Gabrielli on Apr 11, 2018
Muchas gracias por elegirnos saludos cordiales

8/10 Good

Jim , High River, Alberta, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Mendoza is a very comfortable and centrally located hotel that has secure parking available across the street.the staff were pleasant and very helpful.
Stayed 2 nights in Mar 2018
Response from Mercedes Gabrielli on Mar 22, 2018
Muchas gracia spor elegirnos

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice clean and friendly staff I dont have anything ese to add. I like this location just a little hot in the dinning room. No AC in hallways. I will come back to this hotel and recommend to everybody
Stayed 1 night in Dec 2017
Response from mercedes gabrielli on Jan 2, 2018
Thanks for your comment and for choose us. You are welcome again any time. Best regards.

8/10 Good

nora, australia

Liked: Cleanliness, staff & service, room comfort
The staff were AMAZING and so very helpful. Location was very central with hon easy walking distance to restaurants, shopping, etc. We would stay here every time.
Stayed 5 nights in Dec 2017
Response from Mercedes Gabrielli on Jan 2, 2018
Thank you very much for your feedback and for your comment. we wait for you in your next visits regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a lovely affordable hotel. Clean and quiet with a nice staff

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in downtown Mendoza
Nice clean comfortable rooms in beautiful downtown Mendoza. Close to everything. Very comfy bed with nice cotton covers

8/10 Good

Yael, ISRAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel feels a bit old, but very clean, and the girl from the front desk was very very nice and helpful !

8/10 Good

Pepi, Honolulu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Mendoza
central location, clean and well kept, friendly English speaking front desk staff
Response from Mercedes Gabrielli on Jul 13, 2016
Dear passenger, thank you very much for choosing us and for giving us your opinion. best regards

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
Deservrs a two star rating
This basic hotel was adequate and deserving of two star (not advertised three star) rating. Its location is very good, the bed comfortable and WiFi worked well. However, the room was basic and the bathroom in need of work. Plumbing there (in the sink and the shower) should have been repaired but when we complained to the front desk, they said it could not be fixed for a variety of excuses. Breakfast was simple but adequate. One of the receptionists (Merce) was rude and offensive. Would not recommend this hotel.
Response from MercedesGabrielli on Jul 13, 2016
cuff Dear passenger, thank you very much for choosing us and for giving us your opinion. best regards

4/10 Poor

Brian, Ballarat, Australia

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing
Initially put in rooms inconsistent with our booking. Hotel staff were unfriendly.

4/10 Poor

Dennis, British Columbia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 Star
This is a 2 star hotel. We changed rooms 3 times trying to have some air conditioning and no stench in the bathroom. Some of the staff tried, some did not. Internet was poor at best.

6/10 Okay

Verified traveler

Liked: Staff & service
A basic, central option
The Hotel Mendoza is wonderfully situated, just a block from Mendoza's central square and the peatonal, and thus offers a cheaper downtown alternative to the Park Hyatt. At the same time, though, it does have its limits: when we were there, several pieces of gym equipment were broken, and the internet connection was spotty. And yet, the buffet breakfast on the tenth floor was quite pleasant, and the staff were utterly accommodating in allowing us to leave luggage for an extra afternoon. It doesn't exactly sparkle, in short, but is a reasonably appealing option.

6/10 Okay

Kris

Liked: Cleanliness, room comfort
Close to Plaza Independence and restaurants
Used it just for a day stay over on the return trip from our vacations.

4/10 Poor

Mario, San Francisco

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't do it
This is definitely not a three star hotel. The room was barely big enough for the double bed. It was cold. The elevators are slow and crowded in the morning. The linens were dirty. I could hear the conversation for the room next door. The housecleaning starts super early so don't plan on getting a good nights sleep.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty bathroom, did not want to take shoes off.
bedroom floor needs a deep clean. Reception and front counter staff display high level of indifference. Breakfast buffet was acceptable

4/10 Poor

christopher

Liked: Cleanliness
Disliked: Room comfort
Meh
Functional, only the basics, but with bad food and slow internet.

6/10 Okay

Emma, Brisbane, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Neat and tidy stay in Mendoza
We were in Mendoza for a few days, enough time to look around the city and go on a wine tour, so we were only in the room to sleep. If you are looking for somewhere close to the centre of Mendoza City, within walking distance to the main tourist shopping areas and with clean and tidy rooms, then this hotel is for you. The rooms are on the smaller size and there is nothing fancy about the hotel, but it delivers everything it says it does. It's a 3 star hotel! Breakfast buffet offered includes cereal, pastries, fresh fruit, tea and coffee. No hot food. If you want eggs, look at staying in a 5 star, international hotel. Reception staff were helpful. Check in and out was quick and painless. Female food and beverage staff in the mornings were quite the opposite.