Ratings based on 94 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
89% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Es un hotel muy luminoso y bien situado.

Posted Jul 24, 2015
El personal es muy amable y te atienden excelentemente. Lo que no nos entusiasmó fue la comida. La limpieza de las habitaciones no es del todo correcta, el día de llegada encontramos papeles, cerillas y manchas en la puerta de salida a la terraza. Al día siguiente sí que limpiaron con más profundidad.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 21, 2015
Davvero un'ottima struttura...posto bellissimo...terrazza favolosa...lo consiglio davvero a tutti sia per coppie che per single
4 out of 5
Recommended
for Everyone
by A verified traveler from LDN

Nice hotel not the best food or cocktails

Posted Jul 20, 2015
The hotel is pretty The food and drinks are not the best Two bus rides away from the nearest beaches Not far and the transport system is pretty good Not many great local dinning places that have good food
4 out of 5
Recommended
for Everyone
by A verified traveler

Muy pero que muy tranquilo

Posted Jul 19, 2015
La experiencia ha sido muy buena, buen hotel, buena zona, muy tranquilo, el personal muy amable y la comida increíble, lo único malo es el excesivo ruido de las chicas de la limpieza por las mañanas.
4 out of 5
Recommended
for Everyone
by A verified traveler

Muy buena experiencia

Posted Jul 14, 2015
El hotel es fantástico. La ubicación dentro de Es Castell y las vistas son inmejorables. El personal del hotel es muy atento y amable. El desayuno tiene un gran horario y siempre hay de todo a cualquier hora. El número de mesas es lo suficientemente grande como para elegir mesa donde se quiera sin tener que esperar. La piscina y la terraza muy agradables. Las habitaciones no están muy bien insonorizadas se oyen ruidos de las habitaciones de al lado y de la planta de arriba. Para nosotros no fue una pega porque estábamos al final del pasillo pero es posible que en algunas otras moleste el movimiento y paso de los huéspedes. Por lo demás muy recomendable.
3 out of 5
Recommended
for Couples
by A verified traveler from Scotland

misrepresented

Posted Jul 10, 2015
Pros: Breakfast was very good, plenty choice and plenty of it.
Cons: Description on the website as if we had known what we were to be offered we would not have booked it.
Location: Not in the Port as described, a taxi ride away.
On arrival was given small room with narrow window in corner of layout with just a small view of the sea if you stuck your head out of the window and twisted to the left. Went back to reception to say that we had booked a superior room with sea view as advertised on your site. Had to wait until a room was cleaned but was told hotel was full and this was the only other option. Slightly better as it had a small balcony but again stuck in the corner of the building and although we could see the sea it was not on the main part of the building facing the main view. Very disappointed as all we had wanted to do was sit on our balcony and watch the ships go by.balcony was tiny.Hotel is actually in Es Castell, not Port Mahon therefore every time we wanted to be at the port we had to take a taxi which was 8-10 euros.heard several people complaining about their rooms, even in a restaurant one evening this was being spoken about. Felt the holiday wasn't cheap for what we got. Very penny pinching, if we wanted to make tea, coffee in the room there was a charge if they had to replace the teabags etc. also signs telling guests that they could not take any food or drinks into their rooms. It was 37 degrees most days and everyone was carrying back bottles of water etc. of course they wanted us to buy from them but really this was just a moneymaker for them.
4 out of 5
Recommended
for Couples
by A verified traveler from London

Lovely hotel in excellent location but ....

Posted May 28, 2015
Pros: The location is fabulous, easy to get around even without a car.
Cons: As mentioned above the reception staff need to improve their customer service skills. They were very unwelcoming and let down the other staff.
Location: There is a small bay as you come out of the hotel and turn right, about 4 minute walk. Fabulous restaurants. Water taxi service was really useful.
The hotel itself is lovely, great location near the small bay, which has excellent restaurants. Don't go all inclusive or you miss out eating in the bay. We did bed and breakfast, which was just right. We paid extra for a superior room with a sea view but were disappointed with the view, and not sure what the regular rooms were like but not sure I would call ours superior. We think that as they allocated us a double room they then didn't have the right room for us. The room was however incredibly clean and well looked after. The one thing that let this hotel down was the front desk / reception staff. They gave us the wrong room to start with (we booked a twin and they gave us a double). When we went to ask them to change our room we were made to feel it was our fault they had made a mistake, even though our paperwork clearly stated a twin room. From then on the customer service at reception was really poor. We were not given the information leaflet about the hotel features and so did not know where to get pool towels etc. The reception staff really let all the other staff down, they were unfriendly, unhelpful and constantly answered the telephone in the middle of dealing with visitors at the desk. It was a shame as all the other staff, who all work incredibly hard in the bars etc, we're all excellent. It wouldn't put us off staying there again, they just need to work on the customer service of the reception staff.
5 out of 5
by A verified traveler

loin de la ville et des centres d'interet

Posted May 23, 2015
Impossible de se garer, sous peine d'avoir 80 € de contravention, ce qui nous est arrivé Donc , à ne pas recommander , même si le reste est bien.
3 out of 5
Recommended
for Couples
by A verified traveler from West Midlands, UK

smart hotel, but room overlooked car park

Posted May 23, 2015
Pros: views, staff, efficiency. adults only hotel.
Cons: Clarification that spending extra on a 'superior' room will mean you are located over a car park.
Location: Located right on the edge of the bay with lovely views. Within easy walking distance of boat taxi and bus stops. close to shops ( a few), restaurants
This hotel is smart, efficiently run and in a beautiful location. The food is good and the staff very helpful. However we paid extra to have a 'superior' room which we found overlooked a car park, so we did not benefit from any of the glorious views of the sea. Instead we got little sleep as we were woken by cars and deliveries below our window in the early hours of the morning.
5 out of 5
Recommended
for Couples
by A verified traveler

Comfortable, clean hotel close to the harbour

Posted May 18, 2015
We had a lovely 5 days here. The hotel is very high spec, clean, and has brilliant facilities. The rooms are compact but provide just enough space not to feel too cramped. I would recommend paying the supplement to have a view of the sea. It's lovely to sit out there watching the boats go past. The shower is amazing!!! Hot, powerful and has loads of space. For a buffet breakfast, it really isn't that bad - there's a very good selection and the service staff are friendly and helpful. We went to the beach every day so we didn't use the swimming pool, however we sat on the roof top terrace which was lovely. I would definitely recommend the hotel, however I would also recommend renting a car so that you can get out and see the island as Es Castell is a very small fishing village and you can see everything in a day or two.