Outdoor pool, pool umbrellas, sun loungers
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Reviews of Grupotel Mar de Menorca

3 out of 5
Grupotel Mar de Menorca
Cala Canutells, s/n, Mahón, Menorca

Reviews

8.6

Excellent

Rating 10 - Excellent. 129 out of 291 reviews" "
Rating 8 - Good. 125 out of 291 reviews" "
Rating 6 - Okay. 25 out of 291 reviews" "
Rating 4 - Poor. 5 out of 291 reviews" "
Rating 2 - Terrible. 7 out of 291 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Magali, Gaillard

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed our stay at Grupotel Mar de Menorca for our family vacations with our 1 year old baby. The room was basic but clean and comfortable, there are parking spots close to the rooms, the pool area and playground was super nice, and the breakfast and dinner buffet was good and diverse. We could find everything for our baby: even though the baby crib was not ready in our room despite my request for one, they provided one pretty quickly, and there were high-chairs at the restaurant. The staff was also very nice and welcoming. And there is a supermarket and a beach just next to the hotel. The only negative point if I have to find one is the music going on all evening, but it was ok we couldn't hear it inside the room.
Stayed 4 nights in Oct 2023

8/10 Good

Jodie

Traveled with family
Liked: Cleanliness, room comfort
October mini break with family
The perfect place for a relaxing few days in Menorca. The pool area is stunning, rooms are the perfect size and there was so much choice in the buffet. Overall a fantastic place. The only negative I have is the fact it’s impossible to read by the main pool as they play music all day and at times, it can be quite loud.
Stayed 3 nights in Sep 2023

8/10 Good

Alan

Liked: Cleanliness, room comfort
Canutells break
Booked room only, but option to upgrade to breakfast or All inclusive, check in was very easy & straightforward. Room was spacious and and clean, there were a few ants on the floor near the window but nothing to worry about. I had a room without a balcony, and the air conditioner was not working, as I was only staying a few days it didn’t bother me.
Stayed 3 nights in Sep 2023

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
This is a lovely hotel, which was perfect for my first family holiday. From the start the front desk were very welcoming and even upgraded my room, which helped us as a young family. The food options were fantastic. We could eat as healthy or unhealthy as we wanted and the chefs/servers were very friendly. All the staff in the restaurant were very happy. There are two nice pools, one quiet pool for those that wanted to relax. We stayed around the bigger pool, which had shallow ends for our children and a deeper part in case we wanted a swim. They big pool also had music and an Animación team, running regular games for adults and children. They run kids clubs for several hours a day for 4yr olds and above. This was great for us to leave our 4yr old for a few hours break!! The evening entertainment was good fun too and no pressure also. Our suggestion for improvement would be to have fresh smoothies made at meal times and to have tea and coffee in the dining room at lunchtime and dinner. We would definitely recommend this hotel to families and couples.
Stayed 6 nights in Sep 2023

8/10 Good

Amanda

Stayed 2 nights in Aug 2023

10/10 Excellent

Carolina

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We love everything. We booked the hotel for the second time because we liked it so much! We liked our room, the way we were treated, the buffet, the attention of the staff. Very well managed. We will definitely be back next year. ☀️
Stayed 11 nights in Aug 2023

6/10 Okay

John

Has potential but average property and needs TLC. Food was really disappointing and even though you don't expect high level cuisine from an all-inclusive, it was really on the poor side with basic options mostly overcooked or re-used. Housekeeping only came once and we were told we would be charged to refresh/change the pools towels. We asked for this once during an 1 week stay and thought this was a particular stingy policy. All in all, average hotel, location, food. Staff was friendly, nice as always.
Stayed 6 nights in Aug 2023

8/10 Good

Andrew

Liked: Cleanliness, room comfort
Overall good
Overall, everything was good! Place was clean and tidy and the pools were fabulous and always plenty of sunbeds absolutely no need to play the lounger/towels game at all. Beds were comfortable (pillows not so much). Can’t comment on food as we didn’t take out a package although drinks were very reasonably priced! The main disappointment, for us, was the ‘kitchen’ - we booked this as we wanted to cater for ourselves and to say that the supplies were minimal is a understatement - 2 knives, 2 forks, 2 spoons/teaspoons and a bread knife plus a couple of large plastic spoons! No kitchen knife or any other cooking implements which made preparing food challenging - it was in a small corner and lighting above hob (2 rings) didn’t work. I presume that they don’t really want to encourage you to cater fir yourself! The living room ‘sofas’ were essentially two single beds which would have been comfortable to sleep on but not for sitting on! The beach is barely a beach to be honest so we were glad we hired a car and there was no literature in the room with any information about what hotel offered or places to go. All in all we had a good week although I think for a couple we might have been better looking for something a bit quieter and better equipped for self catering.
Stayed 7 nights in Jul 2023

8/10 Good

Owen James

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Lovely hotel. Room was clean and overall grounds and pool were lovely and well maintained. A few little things that were slightly inconvenient- Only one real bar serving drinks for entertainment and pool, queues could be quite long. The hotel is out on its own, small shop on site. Majority of staff were lovely and really helpful. Would recommend heading to Son Bou beach, bus to Mahón on then change to Son Bou. The beach was beautiful and a few bars and restaurants that were worth visiting- recommend buying a cheap €12 umbrella to have a spot in the shade. Great holiday, nice hotel and great weather.
Stayed 7 nights in Jul 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, room comfort
Hostel for migrant workers
Location is the only merit. Dirty, poor maintained etc Totally overpriced.
Stayed 2 nights in Jul 2023

2/10 Terrible

Esteban

Stayed 5 nights in Jun 2023

10/10 Excellent

Nicola

Liked: Cleanliness, room comfort
BRILLIANT HOLIDAY
Fantastic stay .. room with pool view . Food was amazing, staff friendly and helpful . A short walk to some lovely coves . Entertainment was ok . No criticism at all of the hotel , pool, food or staff.
Stayed 7 nights in Jun 2023

8/10 Good

david

Liked: Cleanliness, amenities, property conditions & facilities
Friendly clean lovely big shower
Stayed 3 nights in Jun 2023

8/10 Good

mark

Traveled with family
Liked: Cleanliness
Looks good
Juat spent the day due to a late flight. Property clean and well kept. Pool area looked great. Kids areas qnd play rooms needed some maintenance and attention. Sofa bed in room not comfy. And only 2 cups in the room
Stayed 2 nights in May 2023

8/10 Good

Verified traveler

Disliked: Cleanliness, room comfort
Not clean
Very nice outdoor area with plenty of pools and chairs to relax.. HOWEVER, in terms of cleanliness : OMG!! The Floor was sticky and dirty, the room smells, the sofa smells as well … not happy with that! A part from that, plenty of food for breakfast, friendly staff, and good location …
Stayed 5 nights in May 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Property is nice, good setup pools etc very nice.
Stayed 2 nights in Oct 2022

10/10 Excellent

Jakub

Traveled with family
Liked: Cleanliness, room comfort
review
Everything was perfct! Friendly staff, tasty food, tidy rooms, highly recommend.
Stayed 5 nights in Sep 2022

8/10 Good

Antony, Hungerford

Traveled with partner
Liked: Cleanliness
Overall a pleasant place to stay with good choice of food and a nice surroundings
Stayed 1 night in Oct 2022

8/10 Good

Antony, Hungerford

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Good value. Seemed ideal foe families
Stayed 1 night in Oct 2022

8/10 Good

M J

Liked: Cleanliness, room comfort
Very good room, comfy beds, plenty of hot water and good Wi-Fi. Good food but not all hot food is kept hot enough. The children’s entertainer was absolutely brilliant - and we don’t have any children but enjoyed watching him perform.
Stayed 4 nights in Oct 2022

10/10 Excellent

Miriam

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, staff was very nice
Stayed 2 nights in Sep 2022

10/10 Excellent

Antony, Hungerford

Stayed 1 night in Sep 2022

10/10 Excellent

akito

Stayed 4 nights in Sep 2022

10/10 Excellent

Connie

Stayed 1 night in Sep 2022

2/10 Terrible

Johnny

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Aug 2022

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, room comfort
Good value, would stay again.
Only stayed for a night but found staff to be very helpful and the accommodation was clean and comfortable. The food was all good and plenty of space at meal times.
Stayed 1 night in Aug 2022

10/10 Excellent

Leonardo

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Aug 2022

10/10 Excellent

Carolina

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Such a beautiful property. Quiet and clean. Bed SO comfortable. Shower SO good! The hotel is great! Food was good. Staffs are very friendly. Entertainment was nice too. Highly recommend! I think the hotel is suitable for adults than kids. Because the area is very quiet and I love it!
Stayed 10 nights in Jul 2022

8/10 Good

Karim

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
prpoerty was great, clean nice staff and responsive. Onyl suggestion is more comfortable mattress
Stayed 3 nights in Jul 2022

10/10 Excellent

Sarah

Stayed 7 nights in Jul 2022

10/10 Excellent

KOSTAS

Traveled with partner
Liked: Cleanliness, amenities
Everything was amazing ,food,staff,room and the state of the hotel .definitely recommended.absolute value for money as well. If only ,the music sound system ..can get a bit of an upgrade …. But still 5/5 ! Thank you
Stayed 7 nights in Jul 2022

8/10 Good

Hassan

Stayed 5 nights in Jul 2022

8/10 Good

Ray

Traveled with family
The little bay down the hill from the hotel is beautiful and the views from the balcony of my room are fantastic
Stayed 1 night in Jul 2022

10/10 Excellent

Roumaissa

Liked: Room comfort
Stayed 3 nights in Jun 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Mini break
Short break -staff, room and food good - would definitely go again.
Stayed 3 nights in Jun 2022

8/10 Good

Rebecca

Liked: Cleanliness
Disliked: Room comfort
Stayed 7 nights in Jun 2022

10/10 Excellent

Julia

Liked: Cleanliness, room comfort
Stayed 5 nights in Jun 2022

10/10 Excellent

Angelina

Traveled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in May 2022
Response from Xisco on May 28, 2022
Buenos días. Muchisimas gracias por su opinión positiva y estamos muy contentos de que haya disfrutado de su experiencia. Saludos. La Dirección

10/10 Excellent

Imogen

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2022

10/10 Excellent

Sonny

Stayed 1 night in May 2022
Response from XIsco on May 28, 2022
Buenos días. Muchisimas gracias por su opinión positiva y estamos muy contentos de que haya disfrutado de su experiencia. Saludos. La Dirección

10/10 Excellent

Philip

Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2022
Response from XIsco on May 28, 2022
Buenos días. Muchisimas gracias por su opinión positiva y estamos muy contentos de que haya disfrutado de su experiencia. Saludos. La Dirección

8/10 Good

Pedro

Liked: Cleanliness
Stayed 3 nights in Sep 2021

10/10 Excellent

Katherine

Stayed 1 night in Sep 2021

10/10 Excellent

Nicholas

Liked: Cleanliness, room comfort
Lovely hotel great pools only negative for us was its location only one restaurant within walking distance so worth going all inclusive or hire a car
Stayed 7 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely pool, tennis courts and well kept gardens. Es Canutells has a small beach and one restaurant so if you are not all inclusive (we prefer not to be), there is nowhere near enough to walk to in the evening and a car is essential.
Stayed 7 nights in Jul 2021

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
Passable but not special
We knew going in that it was Grupotel so we shouldn’t expect anything special, but even with those low expectations we were disappointed with the experience. The property itself is fine. It has tennis courts and pools and a children’s play area that are all good. The room is fine—the beds are uncomfortable and the water is undrinkable, but it is spacious and the showers have good pressure and hot water. The customer service is a weak spot. They do not believe in “do not disturb signs,” which means cleaning staff are put in the terrible position of having to guess whether you’re in there and end up coming in at inopportune times. In keeping with Grupotel’s Ryanair-like tendencies, they will nickel and dime you for everything they can if you don’t do full board. You want to use the pool table? Pay up. You need a glass of water? Two euros per glass. Finally, there’s the location. Saying the hotel is near any kind of beach is a stretch at best. There is a harbor you can swim in and a mulch pit that may meet the technical definition of a beach but is far from a Menorca-quality experience. If you have a car, you can drive to some other beaches 1 15 minutes away. Stay near San Buo instead. Overall, the hotel is fine. Know what you’re getting yourself into up front and you might have a good experience. If you’re willing to gamble your vacation time on a mid-quality hotel that is passable, poorly located, and not memorable, this is the spot for you.
Stayed 5 nights in Jul 2021

8/10 Good

Mark

Liked: Cleanliness
Stayed 1 night in Jul 2021

8/10 Good

Jo and Rod, kent. England

Liked: Cleanliness, staff & service
Nice Hotel
Hotel is lovely, but isolated. Nothing to do of an evening if you wanted to take a walk into a village etc as there isn't one. The is a small cove, not a beach. which is not accessible if you are disabled due to the long and steep walk down and up again. This is an excellent place to take a young family with loads going on for children of all ages. Not so much for couples or young people. If you want to totally get away from everything, not do anything or go anywhere, this is the place for you. But you do have to not be bothered by the constant sound of screaming children

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is nice but it is very much a family resort
Hotel is good but it's very much a family resort and the town of Mahon only has restaurants with no bars what so ever

6/10 Okay

Verified traveler

Liked: Staff & service
One night stay
Booked for 1 night before our flight home, following 1 week in a villa on the island. Rooms - tired and lacking in self catering facilities, but not a problem for our short stay. Pool area good although water quality of pool was suspect. Food and drink plentiful although not the same standard/taste as local / home cooked food. Hotel facilities otherwise were good. Local beach was small and sea full of litter. On this basis would probably not return