Seasonal outdoor pool, pool umbrellas, sun loungers

Reviews of ARTIEM Carlos - Adults Only

4 out of 5
ARTIEM Carlos - Adults Only
Carrer Carles III, 2-4, Es Castell, Menorca

Reviews

9.4

Exceptional

Rating 10 - Excellent. 231 out of 313 reviews" "
Rating 8 - Good. 66 out of 313 reviews" "
Rating 6 - Okay. 9 out of 313 reviews" "
Rating 4 - Poor. 5 out of 313 reviews" "
Rating 2 - Terrible. 2 out of 313 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Lucy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, walking distance into Mahon (30 minutes) and 10-15 minutes from local bars and restaurants. Hotel lobby, restaurant and rooms all very clean and comfortable. Views amazing. Breakfast was good. Only downsides was the pool was very cold and guests who've stayed previously said it's all freezing, despite in being August, and some of the decking is unsafe and needs replacing. Also the poolside snack / lunch menu is rather expensive. Overall a good hotel.
Stayed 7 nights in Aug 2023

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Pilar Martínez, General Manager on Oct 18, 2023
Dear Richard,Thank you for taking the time to share your feedback.We do our best to ensure that guests feel welcome and it is very rewarding to read that you enjoyed your stay and appreciated the quality of our services.We look forward to the pleasure of welcoming you back again in the future. Many thanks,Pilar Martínez, General Manager

8/10 Good

Ruthy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Pilar Martínez, General Manager on Sep 10, 2023
Dear Ruthy, Thank you for taking the time to share your review with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. Hope we get to welcome you shortly and create a better experience to remember. We look forward to the pleasure of welcoming you back in the future. Kind regards,Pilar Martínez, General Manager

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from Pilar Martínez, General Manager on Sep 10, 2023
Dear Shaun,Thank you very much for your kind review.We are thrilled to hear that you found our hotel's condition and room cleanliness to be top-notch. Our team takes great pride in maintaining a clean and welcoming environment for our guests. It's also fantastic to know that you appreciated our exceptional service. Our team is dedicated to making sure every guest has a memorable and enjoyable stay.We look forward to seeing you on your next visit.Kind regards,Pilar Martínez, General Manager

10/10 Excellent

STEPHAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, relaxing, great staff members. Great view. Unfortunately, parking can be quite difficult but nothing the hotel can do due to physical constraints.
Stayed 3 nights in Aug 2023
Response from Pilar Martínez, General Manager on Aug 28, 2023
Dear Stephan, Thank you for this review of your recent stay.We are thrilled to hear that you found our hotel quiet and relaxing, and that our team members made a positive impression on you. It's wonderful to know that you enjoyed the great view from our property as well. We always strive to provide a memorable stay for our guests.However, we understand that parking can be a challenge, and we apologize for any inconvenience you may have experienced. While we do offer on-site parking for a fee, we also have free street parking available nearby. We appreciate your understanding regarding the physical constraints of our location.We look forward to welcoming you for an another pleasant stay. Best wishes.Pilar Martínez, General Manager

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All round perfect!
The hotel looks like it has had a recent refurb, its a great location, rooms have amazing views, food and wine excellent and the staff cant do enough for you.
Stayed 4 nights in Jul 2023
Response from Pilar Martínez, General Manager on Aug 5, 2023
Dear Paul,Please accept our sincere thanks for this kind review.We are thrilled to hear that you enjoyed our recent refurbishment and found our location to be great. It's fantastic to know that the amazing views from our rooms added to your experience. We take pride in offering excellent food and wine, and we're glad you appreciated it. Our staff is dedicated to providing exceptional service, and we're delighted that they made your stay even more enjoyable.We hope to welcome you back.Best wishes,Pilar Martínez, General Manager

10/10 Excellent

Joelle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Le personnel au resto bar est très accueillant et souriant. Le petit déjeuner offre beaucoup d'options (omelettes, viandes, fruits, fromages et charcuteries ainsi que le mimosa!) Il y a toujours des chaises de disponibles et la vue est magnifique. Hotel très calme et magnifique. La chambre est petite, il y a un frigo et le lit est confortable. Bus a 10 minutes de marche, mais l'idéal est de louer un scooter ou un vélo. On a adoré notre séjour!!
Response from Pilar Martínez, General Manager on Aug 5, 2023
Chère Joelle,Nous sommes ravis que vous ayez apprécié l'accueil et le sourire de notre personnel au resto bar, ainsi que notre petit déjeuner varié. Merci d'avoir souligné la disponibilité des chaises et la magnifique vue depuis notre hôtel. Nous sommes heureux que vous ayez trouvé notre hôtel calme et que la chambre vous ait plu, avec son frigo et son lit confortable.Nous comprenons que la situation des transports en commun puisse être un peu moins pratique, et nous vous remercions pour votre suggestion de louer un scooter ou un vélo pour faciliter les déplacements. N'hésitez pas à nous solliciter lors de votre prochain séjour pour vous aider à organiser la location d'un véhicule.Au plaisir de vous recevoir à nouveau prochainement. Bien à vous,Pilar Martínez, General Manager

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My partner and I booked this hotel 2 days before (last minute breakaway) and would stay here again! First time for us on the island of Menorca and cannot wait to go back. If you are looking for local culture like we wanted, this is the place to be! Beautiful scenery, quiet, food is amazing and the staff are very friendly and helpful. Plenty of little walks around Es Castell with lovely restaurants and bars and 30 min walk to Mahon harbour. Beautiful! We will be back!
Stayed 4 nights in Jun 2023
Response from Pilar Martínez, General Manager on Jun 15, 2023
Dear Michelle,Thank you very much for this kind review of your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We especially appreciate your mention of our Freshpeople who work hard to uphold our high standards and ensure that every guest has a pleasant stay, so your feedback is truly rewarding.It is also rewarding to know that we were able to deliver a memorable dining experience.We all look forward to welcoming you back in the future.Kind regards,Pilar Martínez, General Manager

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Apr 2023
Response from Pilar Martínez, General Manager on May 7, 2023
Dear Helen,Thank you for this kind review about your recent visit.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on a future occasion.Best regards,Pilar Martínez, General Manager

10/10 Excellent

Karyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff were so helpful and very pleasant. They went about and beyond to make sure I had everything I needed and was having a good time. Very helpful with tips and directions etc. I would highly recommend. Beautiful property!
Stayed 2 nights in Apr 2023
Response from Pilar Martínez, General Manager on Apr 30, 2023
Dear Karyn,Thank you for this kind feedback concerning your visit.We are all thrilled that you enjoyed every aspect of your stay and that our team members added to this experience positively.We look forward to welcoming you back on a future occasion. Best wishes,Pilar Martínez, General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Friendly staff, excellent breakfast menu, and an easy half hour walk into the centre of Mahon.
Stayed 7 nights in Apr 2023
Response from Pilar Martínez, General Manager on Apr 21, 2023
Dear Guest, thank you for sharing your experience at our hotel.We appreciate you choosing to stay with us and are delighted you found our location so convenient. Our dedicated team always aim to deliver the best experience possible to all our guests and you will always find them ready to assist at any time.We hope to see you again in the future. Best regards,Pilar Martínez, General Manager

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023
Response from Pilar Martínez, General Manager on Apr 30, 2023
Dear Trevor,Thank you for the excellent rating.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We hope to see you again soon. Best wishes,Pilar Martínez, General Manager

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2022
Response from Javier Homs, General Manager on Nov 2, 2022
Dear Thomas,Thanks for this great rating!We are glad your stay was perfect.We look forward to welcoming you again. Best regards,Javier Homs, General Manager

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Very clean, staff friendly and beautiful views. Lots of choice at breakfast and a nice bar available in the evening. Will return!
Stayed 4 nights in Aug 2022
Response from Javier Homs, General Manager on Sep 5, 2022
Dear Sarah,Thank you very much for this kind review of your stay.We are delighted you had a pleasant experience and appreciated our team members who strive to ensure you have the best experience possible.We look forward to welcoming you back.Best wishes,Javier Homs, General Manager

10/10 Excellent

Mr Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2022
Response from Javier Homs, General Manager on Sep 5, 2022
Dear Mr Robert,We would like to thank you for sending us your high rating.We are glad we were able to meet all your requirementsWe look forward to the pleasure of seeing you again in the future. Kind regards,Javier Homs, General Manager

10/10 Excellent

Tina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Great location, facilities, very clean, good food and fantastic staff. Could not recommend this place enough!
Stayed 2 nights in May 2022
Response from Javier Homs, General Manager on May 17, 2022
Dear Tina, Thank you for such a positive review. It is a pleasure to know that we were able to meet your expectations in every way and that your dining experience was memorable. We look forward to welcoming you back on a future visit. Kind regards, Javier Homs, General Manager

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022
Response from Javier Homs, General Manager on Sep 5, 2022
Dear Ryan,Many thanks for this high rating.We are glad your stay was perfect.Again, thank you very much.We look forward to welcoming you again. Best regards,Javier Homs, General Manager

6/10 Okay

Jin

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Clean room
Stayed 2 nights in Apr 2022
Response from Javier Homs, General Manager on Aug 31, 2022
Dear Jin, Thank you for sharing this feedback about your recent stay.We are very sorry that you were not completely satisfied with your recent experience. Our guests' opinions are very useful as they help us to identify areas in which we can improve; please know that we have noted all your feedback and will be reviewing these issues with our teams. If you have any suggestions on how we can improve for future guests, please do not hesitate to get in touch.We hope to have the opportunity of welcoming you back. All the best,Javier Homs, General Manager

10/10 Excellent

Georgie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel which we will use again in Es Castell
Lovely hotel with very welcoming and attentive staff. Room was clean and fresh with an amazing waterfall showerhead. Bed was just right for us including pillows. Great choice for breakfast including fresh omlettes. 5 or so minuite walk to the harbour in Es Castell where alot of the restaurants etc are and 5 or less minutes to the bus stop. We walked into Mahon on our last day and it took around half an hour and that was at a slow pace. Personally wouldn't want to walk back from Mahon as it's a bit uphill for me personally but walking there was fine.
Stayed 2 nights in Mar 2022
Response from Javier Homs, General Manager on Aug 31, 2022
Dear Georgie,We are happy to know that you enjoyed your stay with us and received such professional service from our team members.We are very pleased to know that you enjoyed the wide variety available at breakfast, however, your comments have been duly noted and will be addressed with our chef and restaurant manager.We look forward to seeing you again on a future occasion. Best regards,Javier Homs, General Manager

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021

10/10 Excellent

Anne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel!
Lovely hotel, beautiful location, great rooms, wonderful views, splendid pool & outside lounge areas, delicious food & fantastic staff. A very relaxed & chilled atmosphere, highly recommend this hotel.
Stayed 7 nights in Oct 2021
Response from Javier, Manager on Oct 27, 2021
Dear Anne, Thank you for your review. I will pass your comments to our Staff. We hope to welcome you again at ARTIEM CARLOS. Best regards, Javier - Manager

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful hotel with an amazing view. All of the staff were extremely attentive and helpful. All in all a great stay - we would definitely return.
Stayed 5 nights in Aug 2021
Response from Laura C., CEO Assistant on Sep 21, 2021
Dear Lisa, thank you very much for your review. We always do our best to make your stay at ARTIEM pleasant. We hope you could visit us again very soon. Best regards, Laura C., CEO Assistant

2/10 Terrible

Dan

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Property does not look like the photos. Rooms are very cramped and basic. Beds uncomfortable and the air conditioning does not function well enough to cool even on the max setting. Staff at the bar and restaurant are great. Reception staff always looking for tips and make you feel uncomfortable. Hotel always looking to charge extras where possible. Really disappointing. Overall a very poor experience. Avoid. Much better options on the island.
Stayed 5 nights in Aug 2021

10/10 Excellent

Andrzej

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great getaway July 2021
Very nice hotel in urban area of Es Castrells Very handy for Mahon and 15mins away from the airport. Staff are top notch seeing to your needs. There was a lack of available sunbeds on a Sunday as the pool area does get a bit busy. Overall great week in eco-friendly hotel without skimping on quality
Stayed 7 nights in Jul 2021
Response from Laura C. on Aug 5, 2021
Dear Andrzej, thank you very much for your feedback and comments. We look forward to seeing you again at ARTIEM Carlos. Best regards, Laura C., CEO Assistant

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is brilliant, had room 218 was one of the best in the hotel overlooking sea
Stayed 14 nights in Jul 2020

10/10 Excellent

Lukas, Warsaw

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Great rooms, clean, renovated! Nice option with half board which is amazing. Superb food! Great staff: Mayka, Silvia, Gina, Carlos, Piero in the Restaurant!! Wolud recommend to everyone! No childern which let you relax!
Stayed 7 nights in Jul 2020

2/10 Terrible

Peter

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Oct 2019

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were really nice and the hotel was immaculate
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is situated looking out over the harbour. Great views.
Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Loved this hotel - beautifully clean, quiet rooms and really helpful staff. Excellent food for both breakfast and evening meal (although keen fish eaters come off best in my opinion) The only drawback is that it feels rather like an older persons holiday, especially an older persons from the north of the UK, as many of the guests flown in by Jet2
Stayed 10 nights in Aug 2019

10/10 Excellent

Shammi

Traveled with partner
Liked: Cleanliness, staff & service
Chef at the slow cooking couldn't do enough for us and rest of the waiting staff were nice and friendly too, all in all great location and enjoyed our time thoroughly, will be back!
Stayed 7 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
unique location by Harbourside, area alongside not too brilliant.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Hotel with amazing view of the Med from poolside and restaurant.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, friendly staff, with direct access to the beach. Located quite far from the main town so would recommend a car.
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely relaxing hotel. Great place to just chill out around the pool. Quiet and peaceful. Good rooms with beautiful views. Good beds and great showers. Staff very nice, always helpful and friendly. Ideal place to stay, would recommend.
Stayed 7 nights in Jul 2019

8/10 Good

Nance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel but expensive drinks
Had a very enjoyable short break, hotel drinks are really expensive Gin and Tonic 8Euros, premium Gin. and tonic 9.50Euros, we had some family staying at the agommen and would of liked to invite them to our hotel for drinks but at that price it was a big no no, may I suggest a happy hour between 6 and 8pm. Hotel was very clean and modern we had room 120 side sea view, lovely balcony but was too hot to sit on between 4 and 8 pm. Breakfast was good however I asked for a poached egg and when it came it tasted totally of vinegar, not just a little bit but as if it had actually been cooked in it. We wanted to book for a short break next June but was told by the receptionist that we could book but couldn’t not book a sea view room, can’t understand logic in that.
Stayed 4 nights in Jun 2019

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No it is like a retirement home this was not somewhere we would have ever picked if we had known
Stayed 5 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bright and happy staff. Extremely enjoyable food. Everything to my liking and attracts a mature adult clientel.
Stayed 6 nights in Jun 2019

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service!
The service at the hotel was very good. There was a problem with the air conditioning in the room we had booked so we agreed to take a basic room for one night, then we were moved to a wonderful corner room with an amazing view! The staff were very lovely to us, gave us some free drinks on arrival and again at lunch. A lovely touch! We did not unfortunately have a twin room which we had booked which would be the only negative point.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views over harbour Good seawater swimming pool Friendly efficient staff
Stayed 7 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Easy access for Mahón Friendly hotel with helpful staff
Stayed 7 nights in May 2019

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible customer service
Without question one of the best hotels I have ever stayed in: the staff are so friendly and accommodating, nothing is too much trouble. From the cleaners to the chef to the restaurant manager to the staff on reception, the service was absolutely impeccable. I have some dietary restrictions and the chefs went out of their way to provide me a range of options every day, even tweaking some of their usual recipes! The breakfast and dinner buffets are both high quality and absolutely delicious. The entire hotel is spotless. We paid for a room with a sea view and it was stunning, definitely worth it. Everything is modern and clean and the hotel smells amazing! We also used the spa and both had a full body massage which was one of the best I’ve ever had. A great start to a very relaxing holiday. Thank you to all the staff at Artiem Carlos III for making my holiday so memorable, I’ll definitely be back.
Stayed 5 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with partner
Staff very friendly and welcoming. Very clean in all areas. Food excellent. Shame about the smoking area in prime location seating area for a drink in the sunshine. Bsr area could be better
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and view . Great hospitality and the spa was also a big plus.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful, room was fine with a great view. No complaints.
Stayed 13 nights in Apr 2019