Ratings based on 76 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
83% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Nice Hotel good location.

Posted Jul 9, 2014
Pros: Every thing was clean and well maintained. The staff was very professional and polite.
Cons: Front desk needs to be trained on local destinations, especially restaurants. That way they can make better recommendations.
Location: I was traveling for business and didn't spend much time out. however The lake is only a ten minute drive north
Overall experience was pleasant I was very tired by the time I arrived but check in was quick and easy. Same with check out in the morning. Everything was clean and ready for me. I will definitely come back again. I do wish the front desk had a little more training in regards to local destinations. I wanted to eat at a restaurant on Lake Erie with a good view of the water and they recommended a restaurant near the lake but on the river.
4 out of 5
Recommended
for Everyone
by A verified traveler

Coffee in room

Posted Jul 4, 2014
Always put coffee in my room! There where mornings I only had decaf.
4 out of 5
Recommended
for Everyone
by A verified traveler

Renovated rooms

Posted Jun 15, 2014
Pros: Renovated rooms
Cons: Pool area, elevators, and hallways.
Location: Lots of restaurants and bars in the area. Great lake Erie beaches.
Friendly staff, nice bar/restaurant. Many things to do in the area.
2 out of 5
by A verified traveler

Cleanliness not a priority

Posted May 19, 2014
I was very disappointed in this Holiday Inn. When we entered the room it looked nice but noticed the dark furniture was very dusty, but not complaining at this point. Went in the bathroom and the toilet had urin and hair on it, more upset but not complaining just cleaned it with lysole wips we brought. Later that evening at bed time when we turned our bed down it was covered on one side in multiple black curly hairs .....at this I complained. Tried multiple times to reach the desk by phone with no success, so at 11pm i go to the front desk and wait for about 15min then finally a lady came in from smoking outside. She was nice and brought blankets up to change bed and comped breakfast but could not do anything else she said do to the fact we prepaid through the site.... Was very disappointed not what I have come to expect form Holiday Inn, Also when you walk the hallways and elevator you can see dirt and crumbs all over the floors, very disappointing would not stay again.
Comment from Hotel Management
Jun 13, 2014 by Liz, Hotel Management
Thank you for your feedback on your stay. I apologize for the experience you encountered while staying here. We have brought these issues up to our Executive Housekeeper who has met with the Room Attendant who cleaned your room. Please feel free to contact me directly so we can talk further regarding your issues. Thank you, Elizabeth Nemecek Assistant General Manager 440-951-7333
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay

Posted May 18, 2014
I've stayed here twice and have nothing bad to say. Great location, clean, modern and new decor. Friendly staff and a comfortable room! I love that they have free fruit infused water in the lobby too. Will be back!
5 out of 5
Recommended
for Everyone
by isabella from ohio

Amazing hotel

Posted May 7, 2014
One of the best hotels I've ever been to. Everything was so new and clean! The beds were amazingly comfortable as well. Honestly, I couldn't be happier. I will be back! Thank you so much!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very Comfortable

Posted Apr 27, 2014
Nothing more to say!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Comment from Hotel Management
May 6, 2014 by Liz, Hotel Management
Thank you for your recent feedback in regards to your stay. We are very happy to see that we created a comfortable environment for you and that you enjoyed your stay. We hope you chose us again for your future trips.
4 out of 5
Recommended
for Everyone
by A verified traveler from orlando, fl

Comfortable and close to lots of restaurants.

Posted Mar 23, 2014
Pleasant hotel and staff. Clean and reasonably priced. Close to shopping and restaurants.
Comment from Hotel Management
Mar 31, 2014 by Liz, Hotel Management
Thank you for your positive feedback. The Holiday Inn Northeast Mentor is always happy to receive feedback and we are so pleased that you enjoyed your stay with us.
Comment from Hotel Management
Mar 31, 2014 by Liz, Hotel Management
Thank you for your positive feedback. The Holiday Inn Northeast Mentor is always happy to receive feedback and we are so pleased that you enjoyed your stay with us.
3 out of 5
Recommended
by A verified traveler

Close to Highway 2

Posted Feb 17, 2014 on Hotels.com
Mold smell in room and loud noise from the adjacent room was unsatisfactory. Bathroom was spotless and clean. Refrigerator in room was excellent. Bed was firm.
Comment from Hotel Management
May 31, 2014 by Liz, Hotel Management
Thank you for your recent feedback. We will look into the problems that you encountered. Although we are very pleased to hear that you were happy with the cleanliness in the room and refrigerator. All of our rooms do include a microwave and refrigerator and I'm glad that is an amenity that you enjoyed.
5 out of 5
Recommended
by Toni B. from Aurora OH

Posted Jan 9, 2014 on Hotels.com
Excellent