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Reviews of Wingate by Wyndham Mentor OH

2.5 out of 5
Wingate by Wyndham Mentor OH
5783 Heisley Rd, Mentor, OH

Reviews

8.6

Excellent

Rating 10 - Excellent. 248 out of 470 reviews" "
Rating 8 - Good. 126 out of 470 reviews" "
Rating 6 - Okay. 58 out of 470 reviews" "
Rating 4 - Poor. 25 out of 470 reviews" "
Rating 2 - Terrible. 13 out of 470 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

justin

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Margaret

Stayed 1 night in Dec 2023
Response from management on Feb 8, 2024
Thank you so much for taking the time to let us know about your stay.

10/10 Excellent

Leo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needed a good nights sleep
Needed a good nights sleep. Room was VERY QUIET.
Stayed 1 night in Dec 2023

6/10 Okay

Shauna

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was not layed out very well. It was hard to find the hotel orginally as it was not well lit up.
Stayed 1 night in Dec 2023

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room, comfortable bed and AMAZING rainfall shower! I really appreciated being close to restaurants, shopping and my family.
Stayed 1 night in Nov 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Stayed 1 night in Oct 2023

8/10 Good

Jamie

Liked: Staff & service, property conditions & facilities
The staff was very nice. The stay was comfortable and clean.
Stayed 2 nights in Oct 2023

8/10 Good

John

Stayed 1 night in Oct 2023

8/10 Good

Paulette, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
A little farther from I90 than we expecte. But nice clean place to sleep.
Stayed 1 night in Oct 2023

10/10 Excellent

Christopher

Stayed 4 nights in Oct 2023

6/10 Okay

Gale, Willoughby

Liked: Cleanliness, staff & service, property conditions & facilities
Well, it was a very last minute booking and I was able to get a room. The room is very nice. Clean. I really have only one complaint. The toilet flushed, but nothing went down. I told the front desk and they were all too quick to have someone come up with a plunger. He handed it to me in a bag at my door and said,”Put it in the hallway when your done..”!!!!😡😡 That’s not the kind of service I expect in a hotel.
Stayed 1 night in Sep 2023

4/10 Poor

Laura, Three Rivers

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Rooms were worn down. The room we stayed in the carpet didnt meet up where the tile was by the bathroom sink so there were carpet strips with the nails sticking out. Sink didnt drain quick enough, shower still had water gushing out of the bathtub faucet, curtains were broken and stained. Smelled great in the room but wasnt worth $150 a night. Also, couldnt watch tv. No one explained anything to us. The tv had to be reconnected to the internet and then signed in through a phone. Then all we could watch was youtube. The cable didn't work and the batteries were eroded in the remote. Not happy at all with the stay except how nice the bed and pillows were.
Stayed 1 night in Sep 2023

8/10 Good

Jordan

Business traveler, Traveled with partner
Liked: Staff & service
I have mixed feelings. I don’t exactly know what to say if I’m being honest. It wasn’t great, nor was it horrible. I would stay again though
Stayed 1 night in Sep 2023

4/10 Poor

Joshua

Liked: Staff & service
Stayed 2 nights in Sep 2023

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a pleasant stay and we were surprised at the quality and variety of breakfast options, including homemade nut loafs. The front staff was outstanding and very pleasant and willing to problem-solve TV and other minor room issues. However, the front desk is understaffed as they were responsible for replenishing the breakfast buffet, checking out guests and physically assisting room issues at the same time. We had a 3 night stay, and they were short staffed all 3 days. It appears you need to hire more staff as one individual should not need to do everything!
Stayed 2 nights in Sep 2023

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very nice place and the discounted rate made it all the better.
Stayed 2 nights in Aug 2023

6/10 Okay

Gerald

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Basically just a place to sleep
They claim the pool was under construction. However from what I observed there wasn’t any work being done and it looked like it was being used for storage. Plus they didn’t notify third party sites the pool was out of service. First room tv didn’t work. So they moved us 20 rooms down the hall. Meaning we had to pack everything back up and move. Then came breakfast. First morning was nothing more than frozen breakfast sandwiches. The next day was a good breakfast with all the trimmings. Guess it’s just pot luck on what you’ll get. The outside door near our room wouldn’t work with the key card. The room was clean and comfortable but for the price it could be much better.
Stayed 3 nights in Aug 2023

4/10 Poor

Regina

Traveled with partner
We stay here a couple days a year, always get the best room...this time tv didn't work in the living room There was hair in both sinks & the jacuzzi Disgusting
Stayed 2 nights in Jul 2023

4/10 Poor

Donald

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Over charged
My biggest compliant was that I was over charged at checkout. I booked the room at 126.00 and was charged 140.00 I don't know if this was because I chose to pay at the hotel and not online but if this is the case it should have said so on your site
Stayed 1 night in Jul 2023

10/10 Excellent

Lawrence

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Marcia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very Clean and quiet! Staff was very nice!
Stayed 2 nights in Jul 2023
Response from management on Jul 16, 2023
Thank you so much!

8/10 Good

carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Judy

Stayed 1 night in Jun 2023

6/10 Okay

Mark

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from management on Jun 29, 2023
Thank you for taking time to let us know about your stay.

10/10 Excellent

Robert, Jacksonville

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property, with a nice generous breakfast
Stayed 1 night in Jun 2023
Response from management on Jul 16, 2023
So glad you had a great trip

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not the best
First room tv didn't work, moved us to remodeled room. Nice but not finished, no towel bars, side tables needed in sitting area. Vending machines only for snacks and drink machine took money. National support number only recourse, no coffee or tea in the lobby. Staff friendly but nothing they could do. Breakfast is just frozen sandwiches to heat or cereal and toast
Stayed 2 nights in Jun 2023

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
No. Just, no.
The checkin took forever, literally no one in sight, the pool is closed (the fine print there), the breakfast was disgusting, (frozen breakfast sandwiches, cereal, nasty brown fruit, no plates) they were absolutely understaffed, the toilet didn’t work properly, we wish we had gone to a different hotel. Overall, not worth staying here. I know they’re renovating, but we’ve stayed at other hotels during renovation and they don’t have to be junk.
Stayed 1 night in Jun 2023

8/10 Good

Kevin

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Gloria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean , spacious room
Stayed 1 night in May 2023

8/10 Good

Nicole F.

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property, helpful staff and nice clean room. Highly recommended!
Stayed 1 night in May 2023

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities
Really clean the shower. In the bed was very very comfortable. The staff was very very nice.
Stayed 1 night in May 2023

8/10 Good

karl

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice facility. Easy access to interstate. Located by a large shopping district, but at the edge of a large wooded area. Our stay was very quiet. Breakfast at this and many other hotels has become minimal.
Stayed 1 night in May 2023

6/10 Okay

paul

Stayed 1 night in Apr 2023

6/10 Okay

Amarilis

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Good for a quick overnight stay. Everything was okay except the indoor pool being closed with no notice on booking website and the sofa bed was bended on bottom half of bed.
Stayed 1 night in Mar 2023

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 2 nights in Mar 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night and it was relaxing
Stayed 1 night in Mar 2023

8/10 Good

Kari

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was great and close to restaurants and shopping. It was a little loud because of an event at the hotel. My kids were sad the pool was as closed that was a main reason why we chose the hotel.
Stayed 1 night in Mar 2023

10/10 Excellent

Ziad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from management on Mar 6, 2023
Thank you so much for taking the time to let us know you enjoyed your stay

4/10 Poor

Verified traveler

Liked: Cleanliness
Stayed 1 night in Feb 2023

10/10 Excellent

Mary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms updated and clean. very high end for a very reasonable price.
Stayed 1 night in Feb 2023

10/10 Excellent

Ashley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked the room through Expedia. We arrived at about 1am and I forgot to call ahead so we were marked as a no show. But the front desk staff took care of the issue, offered me a water, and made sure I wasn’t double charged. The cleanliness was a little lacking, but it was a great stopover for the price on our way to New York. I always appreciate dealing with people who don’t hate their job and that seems to be a shrinking population. Thank you for a good experience!
Stayed 1 night in Feb 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from management on Jan 30, 2023
Thank you so much for your feedback the team appreciates it.

8/10 Good

Georgina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was very nice. Great shower with rainfall head. Good location. Front desk staff were very nice.
Response from management on Jan 30, 2023
Thank you Georgina

10/10 Excellent

PHILIP

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at the Wyngate by Windham
Very friendly and courteous staff took great care of our two families during our stay. Enjoyed the free breakfast and everything else as well. The staff even helped us resolve several issues that came up during our stay by going out of their way to provide assistance. Only complaint was the pool was very cold, instead of being heated to a suitable temperature.
Stayed 1 night in Nov 2022

10/10 Excellent

Michael

Stayed 1 night in Oct 2022

8/10 Good

Lee

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor service nice place
The parking lot has very poor and unsafe access. The property should make a cout througn connection in the back lot so customers can more safely enter and exit the property. No Breakfast was served and no staff were at the front desk and no one answered the morning phone. Westayef there because of the breakfast benefit. Please tell management.
Stayed 1 night in Oct 2022