Thank you so very much for the perfect score of 5/5 and the wonderful feedback. We have such an amazing team of associates that work so hard to ensure everyone who enters has an enjoyable stay.

Thank you, Carol, for taking the time to fill out this survey.We appreciate your business, so glad you enjoyed your stay with us. Hope to see you again in the future.

Kara, Thanks so much for the perfect score of 5/5! It shows that we succeeded in providing you with the perfect stay.

Awww...thank you for the perfect 5/5 score. My team of amazing people work so hard each and every day to ensure that all who enter have a pleasant stay. Hopefully, we will see you again :)

Thank you so much for the perfect 10/10 score! I have a pretty darn amazing team that has such a focus for customer service. I am glad that you noticed and enjoyed your stay. Hopefully we will see you again.

Thank you for taking the time to fill out the review.I am pleased that you enjoyed your stay with us. Hope to see you again :)

Thank you so much for the perfect 5/5 score. Knowing that we achieved our goal of providing each guest with the perfect stay is so rewarding. Thanks so much for sharing

YES!! Thank you so much for the perfect 10/10 score. Knowing that are hard work and passion for delivering service is being noticed is so rewarding.Thank you for sharing :)

Thank you for the perfect score of 5/5! It is always nice to see that our hard work is being noticed :)

Jeremy, I am so sorry we were unable to provide you with the perfect stay. Please know that under "About This Property" on the website you used to book this reservation it does state that our pool is seasonal. I apologize for this confusion.

Thank you for the perfect 10/10 score!! I have an amazing team of associates that work so hard on a daily basis to ensure that everyone has a perfect stay. I am glad that you enjoyed your visit...

I am so happy to see that we were able to provide you with a great stay. That is always our goal and to see that we achieved our goal is so satisfying.

Yes! A 5 out of 5!! Thank you so much for sharing this perfect score with others. I am blessed with an amazing service focused team that strives for strong scores. We look forward to having you with us again.

It seems as if we missed something during your stay preventing us from receiving a perfect 5 out of 5. I am sorry that we missed the boat on the perfect stay. I hope that you allow us the opportunity to have you as our guest again in the future.

Thank you so much for the kind review and words. My team of amazing associates have such a passion for delivering service. I am so grateful that you are sharing your experience.

WoW!! thanks for sharing this perfect score of 10 out of 10!.. We strive every day to ensure that every guest that enters our doors has a perfect stay. This shows that our hard work is paying off. Thank you :)

Thanks so much for taking the time to share about your experience with us. We appreciate the comments.Hope to see you and your four legged traveler with us again soon!

Yeah!! Thank you for the perfect score of 5. We appreciate this amazing score.Thank you :)

Wow! Thank you kindly for this wonderful review. We can't wait to see you again

Kathleen, thank yo so much for posting this amazing score of 5 out of 5! Our team has such a passion for delivering service. It is always rewarding to see that it is being noticed.

Thank you so much for this perfect score of 5! I take these scores very seriously and use to either celebrate or grow. This score we shall celebrate :)

Ashley, I am so sorry to see that we were unable to meet your needs during your recent visit with us. Without any comments, I am not sure what happened. Please know that I take these scores very seriously and utilize the feedback as areas of possible growth. Without feedback, I am not sure where to take this. Please reach out and let us know how we failed you resulting in a score of 1.

Thanks so much for this perfect score of 5! I take these scores very seriously and use them as reason to celebrate or a reason to focus on possible needed improvement. This, we shall celebrate...

Thank you for taking the time to review us. 4 out of 5 is not bad, however, we are always striving for a perfect score. If you have a change to let us know what happened during your stay that prevented the 5, please let us know. Always striving to do better...

awwww!! thank you for the amazing score of 10/10I am pretty blessed with an amazing team that has such a passion for delivering service. Thanks for sharing :)

Thanks so much for taking the time to leave this review. I take these scores and comments very seriously and utilize feedback as points of celebrations or areas of needed growth. We shall celebrate this one!

awwww...Thank you so much for taking the time to score your recent stay with us. I take these scores very seriously. We celebrate the successes and learn from our mistakes. This will be a celebration!

awwww!! thank you for the amazing score of 5/5I am pretty blessed with an amazing team that has such a passion for delivering service. Thanks for sharing :)

Thank you for taking the time to fill out the review. I am so glad you enjoyed your stay with us. Looking forward to your return trip to Residence Inn Mentor.

Robert, thank you for taking the time to fill out the review. So glad you enjoyed your stay with us, we look forward to your return to Residence Inn Mentor. :)

Thank you so very much for the perfect score of 10 out of 10! We have an amazing team of associates that have such a passion for service delivery. I am so happy that we were able to take such good care of you during your recent visit.

Thanks so much for this perfect score! We have an amazing team that has such a passion for delivering service. It is fulfilling to see that it is being noticed.

Thank you for taking the time to fill out the survey. We are glad you enjoyed your stay with us.We look forward to your next trip to Mentor.

Jamie, Thank you for taking the time to fill out the Survey.We are pleased you had a great stay with us and look forward to you return to the Residence Inn Cleveland Mentor. Have a great day!

Thank you so much for taking the time to review us. We strive to ensure that everyone has a nice and pleasant stay with us. I appreciate hearing your feedback. I am very confident that the toilet has been reported by housekeeping and fixed by maintenance. Our team works diligently to proactively report concerns so we can fix quickly.Please know that we will always be here for you if you are ever back in Mentor, Ohio

First and foremost, thank you so much for taking the time to review us. I take these scores and comments very seriously and utilize for possible areas of focus. I am sorry that we were unable to meet your needs during your recent stay with us. I did just verify, the Pet Fee of 100 is listed under the policies tab under pets. That takes care of additional cleaning that is provided to all rooms with pets. That protects your pet as well as our guests with possible allergies. Regarding the double charges; I am unable to comment without knowing your name to pull up your receipt. That certainly concerns me so I would like to delve deeper. Please contact the hotel directly so we can review your charges.

Yeah!! It looks like we succeeded in providing you with a 5 star stay. Thanks so much for sharing

Thank you so much for taking the time to complete this review of us. So many people rely on feedback from guests just like you. Your score of 5 out of 5 shows others that we succeeded in providing you with a perfect stay.

Thank you so for much for taking the time to review us. Your positive feedback is so appreciative. I hope that you had a wonderful holiday season.Kindest Regards

Thank you for taking the time to post this review. I have a pretty amazing team here that has such a passion for service. I am so happy to hear that you noticed. We hope to see you again.

In todays busy schedules that we all try to manage, convenience is a priority. I am happy that we were able to provide that during your recent stay with us.Wishing you and yours a Happy Holiday season

Mary, Thank you so much for taking the time to complete this survey and provide the very valuable feedback. This is certainly not our standard and I apologize that you encountered this cleanliness concern. This has been brought to the attention of our housekeeping leaders to ensure that this is corrected and that a step is in place to ensure that it does not happen again. I hope you will allow us the opportunity to have you as our guest again in the future.

Thank you so much for taking the time to review us. We have a pretty tenured housekeeping team that has such a passion for taking care of our rooms. Janet, our breakfast attendant does such an amazing job and loves what she does, you can tell.Please know, we will always be here for you if your travels bring you back to Mentor

well, we loving having you as our guest! Thanks so much for the wonderful feedback.