Ratings based on 82 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
78% of guests recommend
3.3 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
Recommended
for Personal Event
by L.E. Morris from Cedar Rapids, IA

Needa\s remodeled

Posted May 13, 2014 on Hotels.com
This facility is need of a remodeling, The cleaning staff did a good job with what they had to work with. Would not recomend this to a friend to stay unless they could not find anything else in the area.
Comment from Hotel Management
May 14, 2014 by Manager, Hotel Management
Thank you for finding the time to share about your stay. It saddens us to hear that we failed to meet some of your expectations. We want to take this opportunity to inform you that we have plans to renovate our property. We are continuously seeking ways to further improve our facilities and services to enhance the positive experiences of our guests. Thank you for remarking that our staff did not an excellent job of keeping the entire hotel impeccably clean. We hope that you will consider staying with us again so that we may be given a chance to provide you with a superior experience.
3 out of 5
Recommended
by Kari from Illinois

Clean but older hotel

Posted May 12, 2014 on Hotels.com
Not bad for a night.
Comment from Hotel Management
May 14, 2014 by Manager, Hotel Management
Thank you for choosing Super 8 Mentor Cleveland. We are glad that all in all you enjoyed your stay with us. We hope that you will visit us again in the near future, so we may be given a chance to provide you with a far better experience.
3 out of 5
Recommended
by Michelle from Ohio

Not very good

Posted Mar 31, 2014 on Hotels.com
Bed were hard n very noisy. Couldn't sit up with out the mattress creaking. Hard mattress, as well as thin, caused a stiff back. Hallways smelled and the guy working the front desk didn't seem very pleasant.
Comment from Hotel Management
Apr 3, 2014 by Manager, Hotel Management
We are very sorry to hear that we failed to meet the level of accommodation and comfort you expected from us. We can assure you that we have every intention of addressing you concerns to uphold our primary goal which is guest satisfaction. Our housekeeping department has been made aware of your comments regarding the unpleasant odor in the hallway and the hard, uncomfortable bed. We do not tolerate any unbecoming behavior from our staff, but before actions can be taken there has to be proper investigation. We sincerely hope that you will allow us to change your perception of our hotel. Please stay with us again.
2 out of 5
Recommended
by A verified traveler

Posted Mar 19, 2014 on Hotels.com
Comment from Hotel Management
Mar 21, 2014 by Manager, Hotel Management
Thank you for taking the time to rate your recent stay at our hotel. Since no comment was left, we cannot tell which aspect of our service you felt did not meet your expectation. I hope you will consider staying with us again. We are always happy to hear from our guests. We take each feedback as a means for us to measure how close we are to our primary goal of providing the highest level of service.
4 out of 5
Recommended
for Business Travelers
by Jan

Posted Mar 6, 2014 on Hotels.com
Comment from Hotel Management
Mar 21, 2014 by Manager, Hotel Management
We wish to thank you for the very high score you gave your recent stay at our hotel. Nothing else brings us immense happiness than knowing we have done a great job of taking care of a hotel guest. Thank you for your business, we look forward to your next stay!
3 out of 5
Recommended
by A verified traveler

stay about 25 minutes from Cleveland

Posted Nov 8, 2013 on Hotels.com
The bed were said to be queen but I don't think they were. They were more the size of full beds. Also they were installing new flat screen tv's in the rooms and the bed were positioned on the opposite angle of the room. Not easy to watch tv from the bed at all. Hopefully they move the furniture in the future.
Comment from Hotel Management
Mar 21, 2014 by Manager, Hotel Management
We wish to thank you for finding the time to tell us about your recent stay at our hotel. We greatly appreciate it, as it is our goal to provide the best lodging experience to our valued guests. Our sincerest apologies for the bed position at the time you stayed with us. As you noted, we were in the process of installing new television sets to give our guests more reasons to enjoy their time at our property. Rest assured, the beds are now at an angle that will make television viewing pleasurable. We also wish to add that our beds are indeed queen sized as advertised. We hope you will visit us again soon!
2 out of 5
Recommended
for Personal Event
by JLL from Las Vegas

Beds very uncomfortable!

Posted Oct 31, 2013 on Hotels.com
Too bad the inside wasn't as nice as the outside. There were plugs coming off the wall, the beds were extremely uncomfortable. Even though we put a Do Not Disturb sign on the door, the cleaning lady knocked on our door at 8AM. The only plus is Bob Evans Restaurant is right next door.
Comment from Hotel Management
Mar 25, 2014 by Manager, Hotel Management
It brings us great sorrow whenever we hear we failed to meet a guest's expectations. We sincerely apologize for the inconvenience caused. We will have our maintenance team inspect our rooms to ensure that there are no plugs threatening to come off the wall to guarantee safety. Also, we shall see why you deemed our beds to be uncomfortable and why your request to be left undisturbed was not honored. Thank you for giving us an insight on how we can improve our facilities and services. It would bring us tremendous pleasure to be able to serve you again.
4 out of 5
Recommended
for Business Travelers
by Rick from Pittsburgh

Posted Oct 29, 2013 on Hotels.com
Clean economical smoking room
Comment from Hotel Management
Mar 21, 2014 by Manager, Hotel Management
You made us extremely happy with the very good review you gave your recent stay at our hotel. This is the kind of feedback we draw inspiration from. Thank you for appreciating our clean and reasonable priced smoking rooms. We hope to do business with you again. Let us know when your next visit will be!
4 out of 5
Recommended
by A verified traveler

Posted Oct 25, 2013 on Hotels.com
Comment from Hotel Management
Mar 21, 2014 by Manager, Hotel Management
Thank you very much for rating your recent stay at our hotel so highly. We truly hope you will choose to stay with us again. It was a pleasure to serve you!
5 out of 5
Recommended
for Business Travelers
by Debbie K from Abbotsford, BC

Value for money

Posted Oct 21, 2013 on Hotels.com
It's not a resort, but it's comfortable and clean. The bathtub was missing the rail for the wash cloth and older tiles could use a super scrub, but is not a big deal. Slow drain in the sink. Staff was great, breakfast was replenished constantly and offered a good range from fruit to cereals to fresh make-it-yourself Belgian waffles. I'll definitely be back!