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Reviews of Casa Italia Luxury Guest House - Adults Only

4 out of 5
Casa Italia Luxury Guest House - Adults Only
Calle 52 por 41 y 43 numero 411/D, Colonia Centro, Mérida, YUC

Reviews

8.8

Excellent

Rating 10 - Excellent. 141 out of 233 reviews" "
Rating 8 - Good. 61 out of 233 reviews" "
Rating 6 - Okay. 15 out of 233 reviews" "
Rating 4 - Poor. 5 out of 233 reviews" "
Rating 2 - Terrible. 11 out of 233 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

7.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Bawa Hotels and Leisure on Jan 8, 2024
Estimado huésped, nos alegra saber que disfrutó de su estancia y de las instalaciones. Agradecemos sus comentarios.

8/10 Good

Wendy

Traveled with family
Liked: Cleanliness, staff & service
Jorge y Damián estuvieron atentos de nuestra estancia, buen servicio y amabilidad, habitación cómoda y buen desayuno. Tal cual como el nombre, realmente es una casa y son solo 6 habitaciones, se access solo por escaleras, si viajan con algún adulto mayor recomendaría pidieran planta baja. El estacionamiento tiene puntos a mejorar como limpieza e infraestructura, se encuentra a vuelta del hotel. Zona tranquila
Stayed 6 nights in Sep 2023
Response from Casa Italia Luxury Guest House on Sep 26, 2023
Estimada huésped, nos alegra saber que disfrutó de su estancia. Sus comentarios son muy importantes para nosotros, tendremos en cuenta su retroalimentación para futuras mejoras. Muchas gracias.

8/10 Good

María Cristina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Estuvo excelente!
Stayed 2 nights in Mar 2023
Response from Casa Italia on Mar 24, 2023
Estimada huésped, sus comentarios son muy importantes para nosotros. Agradecemos su retroalimentación.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will def stay again
Cute hotel. Clean- service was awesome. Adult only is a plus. Will recommend to friends stopping through the area- and look forward to returning myself.
Stayed 2 nights in Mar 2023
Response from Casa Italia on Mar 24, 2023
Dear guest, your comments are very important to us. We appreciate your feedback.

10/10 Excellent

Vanessa

Stayed 2 nights in Mar 2023
Response from Casa Italia on Mar 24, 2023
Dear guest, your comments are very important to us. We appreciate your feedback.

10/10 Excellent

David

Stayed 2 nights in Oct 2022
Response from Casa Italia on Oct 25, 2022
Estimado David agradecemos tu vista a nuestro hotel para nosotros es un placer poder recibirte y atenderte.Esperamos podamos recibirla pronto de nuevo

10/10 Excellent

Rasheida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is nice for people who want privacy and quiet time.
Stayed 4 nights in Jun 2022
Response from Casa Italia on Jun 17, 2022
Dear guest, it was a pleasure to welcome you. We hope to have you back soon.

2/10 Terrible

Belinda

Stayed 1 night in Jun 2022
Response from Casa Italia on Jun 17, 2022
Belinda agradecemos tu visita ¿Hay algo que te gustaría comentar sobre tu estancia para poder mejorar?

8/10 Good

Edna

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property is a bit run down, the pool was dirty, the bed was very hard, the patio furniture on my balcony waws missing cushions. The staff was very thoughtful and helpful.
Stayed 3 nights in May 2022
Response from Casa Italia on Jun 17, 2022
Dear guest, thank you for choosing us for your stay. It is a pleasure for us to welcome and serve you. We appreciate your comment, for us it is very important to know the opinion of our customers, as they help us to know where we can improve. We are very sorry for the situation you had to go through, we will work so that this situation does not happen again, we offer a sincere apology

10/10 Excellent

Edwin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, helpful, English speaking staff, clean facility. The room 3as dated but very adequate with everything we needed.
Stayed 1 night in May 2022
Response from Casa Italia on Jun 17, 2022
We appreciate your visit, for us it is a pleasure to serve you and receive you. For us your comments are of utmost importance, as it helps us to know where we can improve to make your next stay more pleasant.

2/10 Terrible

NORBERTO, Copley

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Casa Italia advertises as a “Luxury Guest House” rating 4.4/5. The walls in the room were either unfinished or damaged, the air conditioning was noisy and installed in a way that hits your face all night long, there was a noisy fan attached to the celling, the safety box did not work, the fridge was empty. Simple bathroom, no tube as one would expect form a Luxury place. No gym, no Spa. Basic TV and internet, no personalized services, or any special technology. There is no restaurant nor room service; a basic breakfast is served by the same person who also seems to have the role of receptionist. The parking lot was around the corner, not very clean; the neighborhood looks awful at night. As a guest you are given three keys, one for your room, and two for the facility front doors, because after nine PM there is no one available for anything, if arriving after nine PM you must open, and once inside lock the doors again. The good thing found was the Staff, one person in particular, Robert, who went above and beyond to try to make us feel comfortable, trying to fix all those things that were obviously out of his control. The only reason we did not leave is because we saw so much effort from the staff. There are probably different definitions of Luxury Guest Houses, in my opinion this is not one and its prices are not too much different from other well know hotels around Merida Centro
Stayed 5 nights in Mar 2022
Response from Casa Italia on Apr 21, 2022
We regret any inconvenience you may have had during your stay, we hope you will give us the opportunity to welcome you back and treat you as you deserve.

10/10 Excellent

C, Qualicum Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this little Guest House! Josephine and Damien looked after ur every need. The breakfasts were amazing! The room was great. Had nice bed, little balcony, huge TV, modern. We had the garden view room which cost a little more but worth it. Easy walk to restaurants and shopping. Highly recommended. Only one downside. I like to swim and the pool is tiny. Not for swimming. Would definately go back.
Stayed 3 nights in Feb 2022

10/10 Excellent

Donna

Liked: Property conditions & facilities, room comfort
Very enjoyable stay
Location was great, 3 blocks from Paseo Montejo and restaurants (especially Hennessy’s Irish Pub). The staff could not do enough to make our stay very enjoyable. Highly recommend and will stay there again.
Room #2, king bed, very quiet!
View from our balcony - back garden
Stayed 4 nights in Dec 2021

2/10 Terrible

Raquel, Ladera Ranch

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Where do I begin. The description says luxury, it’s not. The shower had mold, I’m not talking a little, I’m talking full blown mold. The A/c didn’t work, mind you it’s 90 degrees and humid. The water didn’t work after the second day. They moved us to a different property, that charged us for breakfast, even though it was included in our package. The staff was nice and tried to be helpful.
Stayed 6 nights in Nov 2021

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Merida's place to rest
Excellent choice for adults that want to rest without having to hear screaming kids. Rooms was super big, all amenities..., mini fridge, coffe, bath robes. Excellent breakfast included. I will recomend it!
Stayed 1 night in Nov 2021

8/10 Good

Sarah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and friendly staff
Only a small problem with the water pressure but they were working on it and had it almost resolved. Great staff and location…my second time here this year.
Stayed 2 nights in Nov 2021

8/10 Good

Dan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pluses: Very clean and well-maintained. Comfortable beds, good hot shower. Beautiful courtyard with pool. Tasty breakfast. Quiet street in good location. Minuses: cold water had no pressure in the morning, which meant only one toilet flush. Noisy AC unit struggled to cool the large top-floor room.
Stayed 2 nights in Nov 2021

2/10 Terrible

Jennifer

Stayed 1 night in Nov 2021

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

8/10 Good

Juan Manuel

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
…
Stayed 7 nights in Oct 2021

10/10 Excellent

Lazaro Gerardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lindo lugar, nada de ruido en las noches.
Stayed 2 nights in Oct 2021

8/10 Good

Celeste R

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel located a few blocks from Paseo Montejo ave - Friendly staff- room very clean Water issues- sometime the toilet dint work and hot water was available only the first day and I stayed there 5 nights.
Stayed 5 nights in Aug 2021

8/10 Good

Verified traveler

Nunca más volvería a Casa Italia Luxury, en relación al hotel Fiesta Americana , todo me pareció genial , la ubicación , las instalaciones, pero sobre todo el servicio , tienen un staff fabuloso.
Stayed 6 nights in Aug 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is small but very nice. The service is friendly and accommodating. It’s located on a street that doesn’t have much of anything but you’re a 10 minute walk from el centro or Paseo Montejo. I highly recommend the Italian restaurant Oliva which is about 10 minutes walk. Overall a nice stay here.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Staff service and accomodations. Thank you for making our vacation time so wonderful.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the breakfast made to order and the staff very friendly. I didn't enjoy going up 3 the stairs.
Stayed 5 nights in Jun 2021
Response from Casa Italia on Jul 5, 2021
¡Thank you for staying with us! Your opinion is very important to us. We are glad to hear that your experience with us was pleasant, we look forward to welcoming you again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me emcanto el lugar es pequeño pero muy tranquilo y limpio
Stayed 3 nights in May 2021
Response from Equipo Casa Italia. on May 9, 2021
Gracias por su comentarios, Esperamos tenerlos devuelta pronto, Saludos Cordiales, Equipo Casa Italia.

10/10 Excellent

Sarah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint Merida boutique hotel
Super quaint boutique hotel with great location! Very nice staff and comfortable rooms.
Stayed 2 nights in Apr 2021
Response from Casa Italia on Apr 28, 2021
Thank you for staying with us! Your opinion is very important to us. We are glad to hear that your experience with us was pleasant, we look forward to welcoming you again.

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquil stay in Merida
Delightful stay in Merida. Our room included a rooftop patio. The room also had a fridge and was spacious. The pool area is beautiful. The parking is locked at night but there was also parking on the street. This small boutique hotel is walking distance to a grand avenue and about a 25 minute walk to the center of the city. Everyone was friendly and attentive. I would recommend it!
Stayed 2 nights in Mar 2021
Response from Alexander on Mar 15, 2021
We are very happy that you enjoyed your stay. We hope you can visit us again, Kind regards, The Casa Italia Luxury Guest House team

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything you could want from a hotel stay.
Super impressed with the comfort of this property. Spacious rooms with spacious balconies and super friendly staff. Gracias!
Stayed 1 night in Mar 2021
Response from Ventas Bawa Hotels & Leisure on Mar 17, 2021
Dear Lisa, Thank you for let us know about your experience. We will forward these comments to our staff, they will be happy to hear all their work has a good impression to our guest.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Standing in front of the entrance of the hotel you would never imagine how beautiful it is inside. Rooms are spacious, cozy and have everything you wish for. The outside area is marvellous. One detail is that the pool is cold. The hotel is situated 5 blocks away from the big boulevard. The neighborhood is upcoming and has many really beautiful restaurants.
Stayed 2 nights in Feb 2020
Response from Casa Italia on Feb 24, 2020
Dear guest, thank you for your comentas we are glad that you like the hotel, we hop you vist us very soon again.

10/10 Excellent

Verified traveler

Stayed 2 nights in Feb 2020
Response from Casa Italia on Feb 24, 2020
Thank you for your rate!

10/10 Excellent

Claudio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay rooms where awesome
Stayed 1 night in Jan 2020
Response from Casa Italia on Feb 24, 2020
Thank you for your comments1 we are glad you like it, hope to see you soon again.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Beautiful space but very poorly managed
Casa Italia Yucatan is a beautiful space. The bedrooms are very pleasant and the shared spaces, in particular the pool area, are beautiful. Unfortunately, there is little attention to detail and poor customer service, and this really lets it down. There was no hot water in the room we booked, so we had to move to a smaller room. The manager said he'd consider a discount, but we didn't see or hear from him again. There was no toilet paper in our room, or in the toilets in the breakfast room. In our room, one of the closet handles came off in my hand, and the toilet roll dispenser was falling off the wall. The showers had a very low lip separating them from the rest of the bathroom, so every shower led to a wet bathroom floor. The person at the front desk was friendly but not helpful unless specifically asked. For example, they watched as we heaved our cases in and out, when it would have been very helpful if they had simply held the door open. Breakfast was a big disappointment. Although the website advertised a different breakfast each day, it was actually the same - fruit, cheese and ham, and scrambled eggs and toast. Coffee was made early and not replenished so it was often cold. The last day we were there was Christmas Day, and we were told that breakfast would start at 9am rather than 7am. At 9am there was no sign of breakfast being prepared and guests were standing around waiting. Overall, this is a beautiful space that is very poorly managed.
Stayed 4 nights in Dec 2019
Response from Casa Italia on Feb 24, 2020
Dear Guest We appreciate your comments, we regret any inconvenience you have had, we are working on improving the quality of our services and facilities Best regards.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable modern room. Great location for restaurants & downtown walking. Helpful staff.
Stayed 4 nights in Dec 2019
Response from Casa Italia on Feb 24, 2020
Thank you for your rate and comments we are glad tahta your stay with us was great, we hope to see you soon again

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good clean and easy xxxxxxxxxxxxxxx
Stayed 1 night in Dec 2019

4/10 Poor

John, Los Angeles

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
I don’t know why the previous reviews said the staffs were friendly. I stayed for 4 nights. The staffs were not friendly at all except the manager. The area is not very good at all; especially too dark at night. I was not comfortable going out after 6pm when it gets dark. Only good thing was the large room and quiet. I would NOT stay here again.
Stayed 4 nights in Dec 2019

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful boutique hotel in Valladolid
Great boutique hotel which we used for a one night stay whilst visiting Chichen Itzá and the town of Valladolid. Located well this hotel is cute and clean. The staff are friendly. Only downside is the WiFi didn’t reach the room.
Stayed 2 nights in Oct 2019
Response from Casa Italia Luxury Guest House on Nov 9, 2019
Dear Guest, Casa Italia Luxury Guest House is located in Mérida, Yucatán. not in Valladolid. Thank you

10/10 Excellent

Ken, San Antonio, Texas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean, comfortable, friendly, helpful. Fabulous authentic Yucatan breakfast each morning; I never knew there were so many ways to serve eggs, tortillas, beans and salsa. We'll be booking our next stay with Casa Italia. We walked nearly everywhere we went. Three blocks from great restaurants. 15 minutes walk from el Centro, cathedrals, parks. 20 minutes from the famous market. Uber to these locations was less than three dollars U.S.
Stayed 5 nights in Sep 2019
Response from Casa Italia on Oct 17, 2019
Thank you for your comments. We hope to recieve you very soon again.

8/10 Good

Verified traveler

Liked: Room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

LM

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were absolutely amazing at this property. While it is a little off the beaten path, it was lovely and we would definitely stay here again.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Stayed 5 nights in Mar 2019

6/10 Okay

Ana

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
There was no elevator and for my mother was very difficult up the stairs
Stayed 1 night in Mar 2019

8/10 Good

Gomer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

jae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay in a great boutique hotel
A wonderful boutique hotel of just 6 suites. The breakfasts in the mornings are simple but delicious. Close to the Paseo de Montejo, the hotel is located in a quickly gentrifying area (which includes all the pluses and minus). The staff was great, and in response to having read other reviews about theft from their rooms, we had no such experience.
Stayed 4 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
3.5 out of 5
The price value relation for this hotel is fine, so 4/5. The rooms are spacious, beds good, everything clean, bathrooms modern, amenities all you need, good safe, outstanding room service. Very nice staff. Here's where it's 3/5 or worse: it's a "B" location, two blocks (dark, but obviously safe) away from the Paseo Montejo. Anything closer to Santa Lucia Parque or the Cathedral are way better for dinner/bar options, sightseeing and anything else that you may want to do in Merida. The pool is basically a big public bathtub made for Instagram. You could dip in, but not swim a meter (if you are an adult or bigger than 4 feet). Breakfast is good (exceptionally nice cook), but selection is very limited. Being a smoker, I chose the big room with the big terrace (room 6) and still wasn't allowed to smoke on the terrace - 25sqm, no one above or besdes you. The terrace, as big as it is, features two chairs and a footstool. No table, no sunscreen, nothing else. It would easily fit two loungers, if you would want to spend an afternoon or evening reading. The best thing is that right across the street is a huge factory that makes incredible noises. Since - for European standards - the price value relation is good, I give four stars, otherwise it would be three, and next time I would try another hotel in Merida.
Stayed 5 nights in Jan 2019

8/10 Good

Verified traveler

Stayed 3 nights in Jan 2019

10/10 Excellent

Tom, Seattle, WA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great boutique hotel. Beds were the most comfortable of all the hotels we stayed at during our vacation. Breakfasts were wonderful and staff was great. The hotel is within walking distance of a lot of fun places in Merida. We are looking forward to coming back.
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

10/10 Excellent

Aaron, Oxford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very stylish hotel, superb staff, super helpful and friendly. Lovely little swimming pool, delicious breakfast, one of the better hotels I have stayed at. My only gripe was the noise from a factory over the road, it could be a bit noisy in the mornings.
Stayed 3 nights in Oct 2018