Ratings based on 127 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom banyuls sur Mer

Bien situé. Chambre gigantesque.

Posted May 4, 2015
Pros: Sa propreté, la proximité du centre, le parking.
Cons: Mesquineries dans le petit déjeuner inclus. Supplément pour avoir du thé au lieu du café. Fruits OU jus de fruit.
Location: Central. Tout se fait à pied à partir de l'hôtel.
Bien situé. Près du centre. Très propre. Tranquille. Piscine de rêve.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom D.F.

Excelente

Posted May 1, 2015
Pros: Todo. La limpieza, el estado de las habitaciones, el personal amable y la ubicación.
Cons: La caja fuerte nos causó muchos problemas y solo hay dos camastros.
Location: Está frente a la plaza Santa Lucía, y a lado de la iglesia Santa Lucía, esa plaza tiene menos gente y menos bullicio que la plaza principal.
mi madre y yo estuvimos hospedadas en el hotel y fue de las mejores experiencias en hotel que hemos tenido. Desde que llegamos el personal fue muy amable, las instalaciones en excelente estado y al llegar al cuarto lo vimos super limpio, somos personas medio especiales en cuanto a las camas pero todo era increíblemente blanco y suave. El jardín, la alberca y el área de descanso eran muy bonitas y el agua de la alberca estaba limpia. Creemos que faltaban camastros solo hay dos. No hay mejor ubicación en Mérida que la de este hotel, esta frente a la Plaza de Santa Lucía, a 3 calles del parquecito principal de Mérida. Que incluya el desayuno fue excelente.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Québec QC

Nouvelle administration que j'rqué après qui rema

Posted Apr 19, 2015
Pros: le lieu extérieur avec piscine, tables pour manger, hamacs, ventilateurs, etc. la chambre grande et lits confortables
Cons: meilleure acueuil et disponibilité; choix plus varié pour le déjeûner continental (café); pas de frais additionnel bouteille d'eau, thé
Location: très bien situé et à proximité de tout
emplacement agréable et intéressant. changement de chambre a été suite à notre demande par internet disant ne pas l'avoir reçu de expédia! déjeûner continental bien ordinaire, unique choix de café; obligé de payer une bouteille d'eau alors que j'avais décidé de ne pas déjeûner sauf mon épouse, raison santé personnelle. obligé de demander à quelques reprises serviette, débarbouillette et serviette pr piscine; ambiance sympathique sans plus, ils ne nous ont pas incité à revenir. Politesse toutefois. Pas remis les procédures de l'établissement à notre arrivée ni les autres jours. nouvelle administration que j'ai remarqué et confirmé suite à un séjour il y a 4 ans et que nous avions fort apprécié à tous les points de vue.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 8, 2015
Lovely spot in the heart of the city. Close to the main square. Lovely courtyard and pool. Easy to get to by car and parking is free.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom uk

Great hotel

Posted Apr 5, 2015
Perfect location with an oasis of a garden great for that break between exploring the colour and sights and smells of this charming city
5 out of 5
Recommended
for Everyone
by A verified travelerfrom cancun

Comodidad

Posted Apr 4, 2015
Si se quieren relajar este es el ligar ideal, tranquilo, personal atento, ubicadisimo y con una atmosfera sin igual
4 out of 5
Recommended
for Everyone
by A verified travelerfrom PARIS

Posted Mar 29, 2015
Hotel de charme, jolie chambre, petit jardin et piscine agréables. Seul bémol, le petit déjeuner et son personnel sympathique mais totalement incompétent.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom México, D.F.

FELIZ EN CASA LUCIA, MÉRIDA

Posted Mar 27, 2015
Pros: TODO, la alberca me encanto.
Cons: El Restaurante debe tener más variedad y amplio criterio.
Location: Muy cerca del Centro, todo queda a la mano
Me encantó el Hotel, habitación muy amplia con un baño cómodo. Servicio excelente, el personal muy educado y servicial Pasé unos días muy feliz en este hotel. Lo recomiendo ampliamente.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Columbus, OH

Lovely oasis in the heart of Merida

Posted Mar 24, 2015
Pros: Its perfect location, large comfortable rooms and bathrooms and wonderful staff.
Cons: Nothing
Location: walk to restaurants and bars, parks, markets,
This is a lovely and charming hotel in the very heart of Centro in Merida. The location is perfect for exploring around the old city on foot with restaurants, parks, plazas, galleries and markets all within easy walking distance. Although located bang on busy Calle 60, most of the rooms are set back in a beautiful central courtyard overlooking a garden area and the pool, and offer a very tranquil setting with no noise or disturbance from the street. The rooms themselves are very large and comfortable with large bathrooms. The main entrance to the hotel is flanked by a restaurant and the lobby area, with a few rooms located upstairs in this original section of the building. Immediately across the street is Parque Santa Lucia with several restaurants and bars located here. The hotel's in-house restaurant also has a designated outdoor area for its patrons in the Park. If guests wish to use this location, food and drinks are ferried across the street from the main restaurant. The hotel staff is extremely pleasant and obliging - Grice and Alejandro at reception, Gita from marketing, night manager Carlos, Gustavo the restaurant server and the lady in-charge of housekeeping - each was wonderful and helpful in many ways and helped make our stay even more pleasant. We loved this hotel, its staff and its ambiance and will certainly use it again if we visit Merida in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in good location with car parking.

Posted Mar 14, 2015
Pros: Most rooms were spacious and had a nice outlook.
Cons: Breakfast was minimal. Pool not very inviting. Ceiling fans in rooms (so no need for the air conditioning.)
Location: Excellent location a few blocks from the lovely main square and right opposite some good eateries.
On arrival, we were offered a very dark, airless room which was not the one we were expecting. When we complained, we were offered a much better room overlooking the pool and garden area and were quite happy with that.