Ratings based on 416 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
98% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Miami

Great central hotel with Exec lounge

Posted Mar 23, 2015
Pros: The staff and the room quality.
Cons: Spa needs a makeover.
Location: Right on Montejo with mansions and restaurants. Shopping mall downstairs
The entrance is confusing if you arrive by car since it is in a shopping center. It's off Colon, but small entrance after Taxi stand. Staff attention was excellent including concierge that tracked down my cell phone at a place I was earlier, no issue dialing my US number. Room was recently renovated with 50" LG smart TV, plenty of sockets by desk and most comfortable bed, minibar at reasonable prices as was room service. Bathroom had great amenities and water pressure. Pool and deck was large and not crowded and open late. Lobby was elegant with a piano player and glass elevators. Really one of the best large scale hotels in Merida.
5 out of 5
Recommended
for Everyone
by A verified traveler

VERY nice Mexican hotel.

Posted Mar 22, 2015
Pros: Staff excellent.
Cons: Nothing was bad. Perhaps a little renovation of the lobby restroom? Mostly nothing could be improved.
Location: Well located. Walking distance from most Centro locations. My partner and I walked from the Plaza Grande to the hotel in about a half hour.
Excellent service and convenient facilities. Pool, spa, exercise room, two restaurants, concierge service, transportation , all were excellent. Especially excellent was the good humor and readiness to help were the staff. I recommend it completely.
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel con todos los servicios y comodidades

Posted Mar 19, 2015
Des-afortunadamente me toco una habitación en donde 2 días muy cerca había mantenimiento a otras y el ruido muy fuerte de las herramientas iniciaba desde las 08:00 a.m.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Puebla

Hotel comodo y con buenos servicios

Posted Mar 19, 2015
Pros: El restaurant LOS ALMENDROS
Cons: Si
Location: Zona hotelera, restaurants, y el paseo Montejo (muy agradable)
El hotel es cómodo y se encuentra en buena ubicacion
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice place in Merida

Posted Mar 15, 2015
Too short of stay (1 night) to really get a feel for this Hotel, as we didn't have time to check anything out... Staff was very good, English was a bit of an issue in the restaurant, but I think that is our problem not theirs, "when in Rome..." The staff and us worked our way through it, it was fun, and part of the overall experience. Food was good! Room 5th Floor, was nice, clean and comfortable.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Nogales, arizona

Merida

Posted Mar 14, 2015
Cons: everything
Location: great location near other hotels and shopping and eating area.
Hotel is top in city. as good if not better than hotels in SF, LA,NY,DC. Great food. service is excellent. anyone will be happily suprised.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Canada

Close to downtown

Posted Mar 12, 2015
Pros: STAFF and cleanliness
Cons: nadda
Location: SHOP in old Merida, or in the Fiesta Mall - so fun!!
AWESOME STAFF!! Make you feel like you are HOME.........stayed here for 10 years and always feel welcome.
3 out of 5
by A verified travelerfrom British Columbia

Okay hotel, bad staff

Posted Mar 12, 2015
Pros: the cleanliness of the room.
Cons: The staff should get a customer service course, a desire to help and portrait love for their jobs, they seemed miserable and were very rude.
Location: cathedral is 30 mins walk. Tobago deli cafe. Starbucks cafe.
overall good hotel. The front desk agents were very rude and careless on multiple occasions. Deceiving service. 30 mins walk to cathedral. There was no chairs on balcony. The lounge was so dark, wasnt welcoming and nobody would use.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Bogotá, Colombia

Muy acogedora y confortable

Posted Mar 8, 2015
EL hotel reúne las mejores condiciones para hacer de la estadía, algo inolvidable. Su arquitectura es bellísima, la decoración es selecta y el personal es muy amable.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Clarksdale, MS

Great hotel close to everything

Posted Mar 3, 2015
Outstanding service and food, going back next year!