Ratings based on 377 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
98% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Athens, GA

Most of the staff speak English.

Posted Dec 12, 2014
Merida is a beautiful, safe town full of friendly locals. I really enjoyed my stay. I was there on business and wish I could have stayed longer.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Atlixco, Pue. México.

La comodidad y confort del Fiesta Americana Mérida

Posted Dec 2, 2014
Pros: Absolutamente todo.
Cons: Siempre será una constante en el servicio de calidad.
Location: El hotel está ubicado en una zona muy agradable y con vías para desplazarse a los lugares de interés turístico.
Excelente hotel, ubicado en la zona turística principal de Mérida. Inmejorable atención del personal e instalaciones muy buenas: alberca, gimnasio, vapor, sauna y vapor.
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable

Posted Dec 2, 2014
Pros: Front staff were very nice and attentive and everything was pretty clean.
Cons: Maid staff was a little sloppy. Did not replace towels nor T-paper with a back-up roll and left a cleaning bottle hanging in the shower.
Location: Located among many other high end hotels but not a lot of shopping of things to do within comfortable walking distance.
Very pleasant staff. Extra clean. Room maintenance could be watched a little more carefully (We had a very slow bathroom sink drain and an alarm clock that did not function. Both were handled after the second request.). Maid did not replace towels after first night and left a cleaning bottle in the shower. Dishes sat in the hallway across from our room for more than 24 hours. These were relatively minor issues and the overall ambiance, cleanliness and polite staff made up for the failures. The hotel does encourage guests to download their "app" to allow for quick checkout which we did but when we dropped off the keys (at 4:30 am) at the front desk the clerk insisted that I still had to go through the check out process. The on-line checkout was worthless.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom EL CENTRO,CA

employees ready to help and give helpful advise .

Posted Dec 1, 2014
Pros: Our decision and fallow expedia advice We are satisfied and we go back again if possible .
Cons: Noise between rooms some ,you can here very easy what happen in the next room probably some gest are noisy .
Location: From these location you can easy move to the downtown ,to take the turibus ,go to museums star a tour to chichen itza walk at paseo Montejo shopping
I like to have tours to know places and they guide us give us a safe tour and we enyoy it.We request towel to take out of the premises of the hotel and they give us authorization with no delay ,Restaurant excellent service price expensive but hotels .airports and tourist areas are usually expensive.taxi service are good and drivers have the knowledge of the city. Room service excellent.
2 out of 5
Recommended
for Business Travelers
by A verified travelerfrom DF

Buena opcion

Posted Dec 1, 2014
Pros: ubicacion
Cons: servicio
Location: el lugar esta bien ubicado
Durante mi estancia el lobby estaba desordenado y cubierto de cintas amarillas.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom houston, tx

Nice hotel close well located

Posted Nov 29, 2014
All good, good service, very clean rooms, great food!!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom CDMX

excelente hotel y el personal muy amable

Posted Nov 11, 2014
Pros: LA UBICACION Y EL BUFFETTE
Cons: EL ESTACIONAMIENTO SUCIO Y OBSCURO
Location: MUY BUENOS LUGARES PARA COMER
MUY BUEN TRATO, EXCELENTE LIMPIEZA Y SUPER UBICACION
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel bien ubicado, limpio, bonito,

Posted Nov 10, 2014
Cons: atencion
cuartos buenos todo agradable, todo bueno en general
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful Hotel, amazing staff close to downtown.

Posted Nov 8, 2014
Great stay, close to shopping, museums and nice walking area.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Monterrey Mex.

La comida exquisita

Posted Nov 3, 2014
En especial el bufete de desayuno (rico, surtido y a buen precio)