Ratings based on 429 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Okay hotel but not a five star hotel.

Posted Apr 16, 2015
The hotel is in a good location. Friendly staff. The hotel rooms are clean and the restaurant is good. The breakfast buffet is really nice. However, they need to upgrade the pool area, sun beds etc and the gym. It is not a five star gym and pool. Very old and dirty. Would probably try another hotel next time.
2 out of 5
by A verified traveler

Bad experience

Posted Apr 12, 2015
Even if they are very friendly, poor service! The AC was not working! I had to call several times to get someone to repair it! the room service was very slow!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 9, 2015
Todo muy bien. La amabilidad de la gente es increíble.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom df

hotel muy céntrico

Posted Apr 6, 2015
Pros: todo
Cons: mantener el buen nivel
Location: ruinas cenotes haciendas
el hotel esta muy centrico tiene muy buentas instalaciones el personal es muy amable
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel cerca del centro

Posted Mar 30, 2015
Buen hotel, buen servicio aunque un poco ya anticuadas las instalaciones.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Miami

Great central hotel with Exec lounge

Posted Mar 23, 2015
Pros: The staff and the room quality.
Cons: Spa needs a makeover.
Location: Right on Montejo with mansions and restaurants. Shopping mall downstairs
The entrance is confusing if you arrive by car since it is in a shopping center. It's off Colon, but small entrance after Taxi stand. Staff attention was excellent including concierge that tracked down my cell phone at a place I was earlier, no issue dialing my US number. Room was recently renovated with 50" LG smart TV, plenty of sockets by desk and most comfortable bed, minibar at reasonable prices as was room service. Bathroom had great amenities and water pressure. Pool and deck was large and not crowded and open late. Lobby was elegant with a piano player and glass elevators. Really one of the best large scale hotels in Merida.
5 out of 5
Recommended
for Everyone
by A verified traveler

VERY nice Mexican hotel.

Posted Mar 22, 2015
Pros: Staff excellent.
Cons: Nothing was bad. Perhaps a little renovation of the lobby restroom? Mostly nothing could be improved.
Location: Well located. Walking distance from most Centro locations. My partner and I walked from the Plaza Grande to the hotel in about a half hour.
Excellent service and convenient facilities. Pool, spa, exercise room, two restaurants, concierge service, transportation , all were excellent. Especially excellent was the good humor and readiness to help were the staff. I recommend it completely.
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel con todos los servicios y comodidades

Posted Mar 19, 2015
Des-afortunadamente me toco una habitación en donde 2 días muy cerca había mantenimiento a otras y el ruido muy fuerte de las herramientas iniciaba desde las 08:00 a.m.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Puebla

Hotel comodo y con buenos servicios

Posted Mar 19, 2015
Pros: El restaurant LOS ALMENDROS
Cons: Si
Location: Zona hotelera, restaurants, y el paseo Montejo (muy agradable)
El hotel es cómodo y se encuentra en buena ubicacion
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice place in Merida

Posted Mar 15, 2015
Too short of stay (1 night) to really get a feel for this Hotel, as we didn't have time to check anything out... Staff was very good, English was a bit of an issue in the restaurant, but I think that is our problem not theirs, "when in Rome..." The staff and us worked our way through it, it was fun, and part of the overall experience. Food was good! Room 5th Floor, was nice, clean and comfortable.