Ratings based on 463 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
98% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom O.

Nice

Posted May 4, 2015
Nice nice nice nice nice nice nice. Good good good good good good. Great great great great great great great great.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom morelos

hotel muy comodo ideal para descansar

Posted Apr 19, 2015
Pros: todo
Cons: las camas ya están muy desgastadas
Location: en realidad no es un hotel céntrico lo único que tiene cerca es paseo montejo
fue una estancia de 3 noches en pareja y fue muy satisfactoria me hospede en una habitación con vista a la piscina fue excelente priorizan el descanso del huésped a una hr prudente cierran la piscina para que no haya ruido tiene una pequeña plaza en la planta baja del hotel la cual es muy conveniente ya que cuenta con cajeros y un Sanborns en frente del hotel hay un oxxo que sirve de mucho para comprar agua o una botana el hotel no es tan céntrico pero un taxi te cobra 50 pesos y esta a unas 15 cuadras del centro
3 out of 5
Recommended
for Everyone
by A verified traveler

Okay hotel but not a five star hotel.

Posted Apr 16, 2015
The hotel is in a good location. Friendly staff. The hotel rooms are clean and the restaurant is good. The breakfast buffet is really nice. However, they need to upgrade the pool area, sun beds etc and the gym. It is not a five star gym and pool. Very old and dirty. Would probably try another hotel next time.
2 out of 5
by A verified traveler

Bad experience

Posted Apr 12, 2015
Even if they are very friendly, poor service! The AC was not working! I had to call several times to get someone to repair it! the room service was very slow!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 9, 2015
Todo muy bien. La amabilidad de la gente es increíble.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom df

hotel muy céntrico

Posted Apr 6, 2015
Pros: todo
Cons: mantener el buen nivel
Location: ruinas cenotes haciendas
el hotel esta muy centrico tiene muy buentas instalaciones el personal es muy amable
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel cerca del centro

Posted Mar 30, 2015
Buen hotel, buen servicio aunque un poco ya anticuadas las instalaciones.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Miami

Great central hotel with Exec lounge

Posted Mar 23, 2015
Pros: The staff and the room quality.
Cons: Spa needs a makeover.
Location: Right on Montejo with mansions and restaurants. Shopping mall downstairs
The entrance is confusing if you arrive by car since it is in a shopping center. It's off Colon, but small entrance after Taxi stand. Staff attention was excellent including concierge that tracked down my cell phone at a place I was earlier, no issue dialing my US number. Room was recently renovated with 50" LG smart TV, plenty of sockets by desk and most comfortable bed, minibar at reasonable prices as was room service. Bathroom had great amenities and water pressure. Pool and deck was large and not crowded and open late. Lobby was elegant with a piano player and glass elevators. Really one of the best large scale hotels in Merida.
5 out of 5
Recommended
for Everyone
by A verified traveler

VERY nice Mexican hotel.

Posted Mar 22, 2015
Pros: Staff excellent.
Cons: Nothing was bad. Perhaps a little renovation of the lobby restroom? Mostly nothing could be improved.
Location: Well located. Walking distance from most Centro locations. My partner and I walked from the Plaza Grande to the hotel in about a half hour.
Excellent service and convenient facilities. Pool, spa, exercise room, two restaurants, concierge service, transportation , all were excellent. Especially excellent was the good humor and readiness to help were the staff. I recommend it completely.
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel con todos los servicios y comodidades

Posted Mar 19, 2015
Des-afortunadamente me toco una habitación en donde 2 días muy cerca había mantenimiento a otras y el ruido muy fuerte de las herramientas iniciaba desde las 08:00 a.m.