Ratings based on 178 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
98% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveler

Nice hotel close to historic landmarks

Posted Aug 11, 2014
Pros: Very clean and friendly staff. Two very nice restaurants of regional food.
Cons: The water quality in the swimming pool.
Location: There is a nice shopping centre in the basement, but it is pricy. It is nice to go out of the hotel to walk on "Paseo Montejo".
A very nice hotel with easy access to the historic landmarks in the old part of the city. The hotel is clean, but the swimming pool needs to be improved because the quality of the water didn't look that great.
4 out of 5
Recommended
for Everyone
by A verified traveler from bze

Nice hotel.

Posted Jul 21, 2014
Liked the pleasing arrangement of hotel. Close to downtown.
5 out of 5
Recommended
for Everyone
by A verified traveler from Monterrey, NL

Excellent choice - Elegant and comfortable

Posted Jul 15, 2014
Pros: elegant
Location: there is small shopping center in the ground floor. walking distance to several restaurants.
5 min taxi drive to downtown and right in the middle of Calzada Montejo. gym open to the client's time good size rooms
5 out of 5
Recommended
for Families
by jen from Australia

Beautiful hotel- feel very spesh

Posted Jun 23, 2014
Pros: Grandeur, soft bed (as I write this I am back in Mexico city on a hard matress which seems to be common in this area) and food were all excellent.
Cons: Put some shade and add some ambiance to the pool area and provide a designated smoking area within the outdoor areas of the hotel.
Location: ADO depot across the road, Turibus right outside as well as horse and buggy rides to city centre.
I really felt special in this hotel. The room was superb, the bed nice and soft, and staff freindly. Many speak some English too. The buffet was delicious and affordable too. As a smoker I got a smoking room but there is nowhere else in the hotel to smoke, not even outside in the pool area or outside of the bar. The pool area lacked the ambience of the interior and was much less inviting, no sound, very little shade and given the number of people in the hotel little used too. The pool was clean but i did not find it inviting. Express checkout was great and the service of having bags taken accross the road to the nearby ADO depot was a big plus. Also, right outside the hotel is the turibus, a tour bus that takes you on a hop on hop off tour of key areas of the city. The announcements are in Spanish as they are on all the Turibuses I went on. There is something free on every day to illustrate the music and culture of the ciity and information about this is available at the hotel. Thus this is an excellent choice for location. My hoitel booked tour to Chichen Itza was also excellent. Merida is a very pretty city, the hotel very special and it really just needs a touch of local culkture such as local musicians in the lobby or meal areas to make it more Mexican.
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful Merida

Posted Jun 9, 2014
Pros: Beautiful, with good food and courteous and helpful staff.
Cons: The bar is away from the main lobby and there was no atmosphere or ambience. The pool area did not have a snack area for drinks or food.
We recently visited Merida for four days to explore this colonial city and surrounding Mayan pyramids
4 out of 5
Recommended
for Personal Event
by Ricardo from Mexico

Best hotel in Merida

Posted May 13, 2014 on Hotels.com
You have the best location in the city if you stay here, and the service is very good too. I had some issues with the A/C in my room but never stopped working.
5 out of 5
Recommended
by Ray Elder from Woodland Hills,ca

Posted May 6, 2014 on Hotels.com
Hotels.com booked us on the club floor talk about food included - and very tastie at that. But beware of food and water in your room it has a price on each item (large water 49 pesos). location is great.
4 out of 5
Recommended
by Jay from Belize

Centrally located with easy access to the city

Posted Apr 23, 2014 on Hotels.com
Very nice hotel, friendly staff and great location. Would be good to have a cup of tea or coffee in room as a complimentary service.
5 out of 5
Recommended
for Everyone
by ldm from Boston, MA

right in center of Merida

Posted Apr 21, 2014
Hotel is in a great location, right in city center and also next to ADO bus terminal to Cancun International Airport & to other cities as well. Nice & well maintained pool, good to be able to have a swim after hot day visiting the historic sites Very friendly staff.
5 out of 5
Recommended
for Everyone
by Steve from British Columbia Canada

Favourite Hotel in Merida

Posted Apr 20, 2014
Pros: The Hotel is beautiful , the staff friendly and attentive .
Cons: They still charge for some small items in the room , coffee etc - these should be included in a 4 or 5 star Hotel , although internet is now free .
Location: Next to Paseo Montejo - and close to Centro if you want to venture there .
Spent Saturday night at our favourite Hotel in Merida , and had guests for supper at Los Almendros . Always a great experience - look forward to going back soon .