Ratings based on 194 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
98% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Las Vegas

Posted Oct 26, 2014
Excellent hotel. Excellent service and value. I would highly recommend this hotel. Centrally located.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 20, 2014
Great service, great breakfast buffet, Los Almendros restaurant is great for dinner
5 out of 5
Recommended
for Everyone
by A verified travelerfrom miami

Excellent Hotel and facilities.

Posted Oct 20, 2014
Pros: Most things , Food , staff, facilities and location.
Cons: Shower Head...water was coming out very disperse, should use flexible head.
Location: Excellent. !!
Staff was very very nice, excellent facilities, we stayed at the club level, the only thing was the shower, was outdated, needs to use the flexible shower head, like most modern hotels. Great hotel we have been staying at Fiesta Americana Hotel in Mexico City , Cancun and others, great hotels. Manuel Remedios.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 26, 2014
We enjoyed the hotel very much. The rooms are comfortable . The staff are professional. The location is great. The breakfast buffet is excellent!
5 out of 5
Recommended
for Everyone
by A verified traveler

A short time in Merida

Posted Sep 12, 2014
Pros: The staff was amazing! Club level staff Daniela, Ivone, Sergio, Lucia, Paty, great people helpful and very warmth
Cons: AC in room could not be adjusted ever even when they went to fix it
Location: Great food around and great museums and parks, awesome architecture
Great hotel, facilities and most of all staff friendliness and professionalism
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom CancĂșn

Very goo place for business visits to Merida

Posted Sep 5, 2014
Pros: Location, amenities and cleanliness.
Cons: The decor is a bit dated
Location: Great location in the center of Merida near it's most beautiful avenue which is Av. Motejo.
The hotel y very well located and it has a shopping mall in the first floor which has convenience stores and restaurants.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 31, 2014
Hotel is dated but still very comfortable. Room ammenities such as coffee maker, clock , lighted mirror in bathroom and lock box were not working but were fixed when pointed out.
5 out of 5
Recommended
for Families
by A verified travelerfrom Ontario, USA

Best in Merida

Posted Aug 18, 2014 on Hotels.com
Love this hotel, the area is great, next to Montejo, walkable to downtown.
5 out of 5
Recommended
by A verified traveler

Great Hotel

Posted Aug 15, 2014 on Hotels.com
Great hotel. The only thing is that the lobby and hallways were really warm, but as to be expected in a tropical climate. Great staff & were quick to help (we had a leak in our room - maintence came at midnight to fix)
4 out of 5
Recommended
for Families
by A verified traveler

Nice hotel close to historic landmarks

Posted Aug 11, 2014
Pros: Very clean and friendly staff. Two very nice restaurants of regional food.
Cons: The water quality in the swimming pool.
Location: There is a nice shopping centre in the basement, but it is pricy. It is nice to go out of the hotel to walk on "Paseo Montejo".
A very nice hotel with easy access to the historic landmarks in the old part of the city. The hotel is clean, but the swimming pool needs to be improved because the quality of the water didn't look that great.