Ratings based on 119 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
95% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bowie, MD

Nice safe Place to Stay

Posted May 26, 2015
Pros: Staff were friendly, valets handy to help you get where you needed to go. Rooms were clean, everything was great
Cons: good thing to know - due to the hot climate, their air conditioning will only get so cold. Our room hadgreat functioning a/c but was a bit warm.
Location: lots to do and see. Chili's great place to eat right around corner. Great night life (grille/bar in the hotel parking lot even)
A very pleasant stay for me. I really enjoy Merida, even though it can get insanely hot during the May and Summer months. The Holiday Inn (the one on Paseo Montejo) was a great spot. The staff is always very pleasant, and the facilities always Clean. The price was quite reasonable (about $60 USD per night). Most of all I loved the artwork. Exiting the elevator on the second floor, there were whole walls that were art murals. I've attached pictures.
5 out of 5
Recommended
for Families
by A verified traveler

Muy contentos

Posted Mar 20, 2015 on Hotels
Muy agusto, muy rico el desayuno. Muy buen servicio de los meseros serviciales. Como sugerencia deberian de incluir en el desayuno de cortesia a los menores tambien eramos 4 de familia y solo incluia 2. Y en general la ciudad muy bonita y la zona muy agradable.
3 out of 5
Recommended
for Families
by stefano from Veracruz

Good location, nice breakfast

Posted Mar 19, 2015 on Hotels
Located in a very good position along "Pasejo de Montejo", with Turibus station just outside, the hotel is in good condition, good breakfast in quality and variety; nevertheless it was strange not to have a refrigerator in a 4* hotel room; also we did not find many information about the city and the services.
4 out of 5
Recommended
for Families
by JORGE from Tijuana

Estancia en Merida

Posted Mar 18, 2015 on Hotels
En general muy bien el hotel, debido a que es una construccion colonial mi habitación presentó algunos problemas de humedad que fueron resueltos rapidamente por el personal del hotel, el servicio a cuertos muy bueno, el servicio excelente.
3 out of 5
Recommended
for Everyone
by A verified traveler from San Pedro Town, Belize C.A

It was ok!

Posted Feb 27, 2015
Pros: Its location!
Cons: Room cleanliness
Location: Site seeing, historical buildings, restaurants and entertainment
Overall the hotel is ok! What I loved from it was mostly its location. I was a bit disappointed on the cleanliness, the bathroom's mirror was smeary and there was hair on the floor as well as foamy paper snowflakes by the bed that must have belonged to previous guests. The staff is friendly and very helpful. I would just recommend that they pay more attention to cleaning.
5 out of 5
Recommended
for Families
by A verified traveler

buen servicio

Posted Feb 20, 2015 on Hotels
Mua atentos todo los del personal, solo el baño creo que necesita mas limpieza y poner tapetes para salir de la regadera
3 out of 5
Recommended
for Getaway With Friends
by John from Baltimore

Not recommended

Posted Feb 18, 2015 on Hotels
Nicely located and reasonably-priced the hotel staff were a bunch of polite but useless stumble bums. Go across the street to Fiesta Americana unless you just happen to enjoy frequent return trips to the front desk.
3 out of 5
Recommended
for Everyone
by A verified traveler

buena ubicación, mantenimiento regular

Posted Feb 13, 2015
Pros: ubicacion
Cons: mantenimiento
Tiene muy buena ubicación, el personal es muy atento, la alberca y el gimnasio son muy agradables sin embargo siento que les falta mantenimiento en algunos sitios.
4 out of 5
Recommended
for Families
by Rafael from Toluca

good hotel

Posted Feb 9, 2015 on Hotels
in general good service
5 out of 5
Recommended
for Business Travelers
by BEN from China

Worth your stay

Posted Jan 17, 2015 on Hotels
The hotel is really beautiful. Below points satify me: 1, the location is really good, in the center of Merida. 2, the swimming pool is perfect. I will stay in Holiday INn all the times