Ratings based on 196 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
94% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
3.8 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified travelerfrom alberta,Canada

Nice hotel close to colonial section of Merida.

Posted Apr 22, 2015
Pros: The staffs wonderful friendly attitude. The rooms and condition was very nice. We were four siblings and given adjacent double rooms.
Cons: Drinks at the restaurant could have been better
Location: Lots of museums and Mayan cultural activities . Also great restaurants with traditional foods.
We arrived in the very early. Morning 04:00 and were greeted by friendly welcoming staff with prepared rooms. Although the airlines lost our luggage we were very well treated by the Hotel Del Gobernador who helped us contact the airline repeatedly in the following two days. Our luggage finally arrived the day before (2) and the morning of departure (2). The concierge Roger was very helpful with our airline troubles Rodrigo was also very helpful as was Jonathan. Receptionists were always smiling and friendly. They all worked hard to make our experiences in Merida very memorable. All four of us are looking forward to returning and staying at this hotel again.
4 out of 5
for Everyone
by A verified travelerfrom México D.F.

excelente ubicación, muy cerca de todo, muy limpio

Posted Apr 8, 2015
Pros: tooodo
Cons: poner un elevador y pedir a los huespedes que no hagan ruido (cuando lo hagan)
Location: muy cercano a la plaza principal y centro de Mérida, lo cual es una ventaja, pues se puede llegar caminando y disfrutar el clima sobre todo en la noch
lo único que no me agradó, es que se escucha mucho el ruido que hacen los huespedes, por la forma que tiene (tipo balcon) además sí le hace falta elevador, pues me tocó en el último piso y subir y bajar con las maletas es muy pesado sobre todo para las personas que iban con nosotros de la tercera edad.
3 out of 5
for Everyone
by A verified traveler

Para pasar la noche

Posted Apr 6, 2015
Pros: la ubicación y limpieza
El hotel esta comodo solamente para pasar la noche e irse.
5 out of 5
for Everyone
by A verified travelerfrom Monterrey

Excelente ubicación y servicio

Posted Mar 24, 2015
Me hospede con mi familia 3 dias en este hotel y quede muy contenta con su ubicación y servicio. Cuando vuelva visitar Mérida, me gustaría hospedarme de nuevo en este hotel.
5 out of 5
for Everyone
by A verified travelerfrom DISTRITO FEDERAL

El hotel esta muy bonito y cómodo, de lo mejor.

Posted Mar 17, 2015
Pros: Instalaciones (cuartos) y Servicio.
Cons: todo muy bien
Location: pues fui al centro historico y a la plaza de santa lucia a escuchar troba me la pase muy bien.
Las Habitaciones están muy cómodas y creo las acaban de re modelar por que esta nuevo todo, el personal me atendió increíble, muy servicial, la comida deliciosa (Pregunta por el Combo Regional), esta a 2 cuadras del centro histórico por lo que todo queda cerca, tiene internet gratis en las habitaciones por lo que me fue muy util para trabajar, la alberca bonita, que les puedo decir me la pase de lo mejor lo recomiendo amplia mente a todos, incluso al final pedi dejar comentarios del hotel y el mismo gerente salio a tomarlas cosa que me sorprendió mas, la atención super personalizada.
4 out of 5
for Everyone
by A verified travelerfrom Peterborough On

Attractive hotel very close to Gran Plaza

Posted Mar 4, 2015
Pros: The location was excellent for walking almost everywhere in Centro and the hotel was fairly quiet at night
Location: Wonderful main plaza with free museums
This hotel has a lovely quiet pool area with nice towels supplied.There was lots of greenery throughout the pool and hotel area and it was beautifully cared for.The room we had was sufficient although I found it dark. It was obviously one of the lesser expensive accommodations .The bathroom had an excellent shower and was very clean as was the whole hotel common area The staff were super friendly especially the doormen and with good English if you required it.Would definitely return to this hotel
5 out of 5
for Everyone
by A verified travelerfrom Queretaro

hotel calidad y precio

Posted Feb 26, 2015
Muy bueno, el sevicio y las instalaciones por un muy buen precio, amén de estar super centrico, solo no nos gustaron las almohadas y el jabon de baño
2 out of 5
by A verified travelerfrom Orlando


Posted Jan 27, 2015
The hotel is very basic. The beds are OK for a night. There is no elevator available. The parking lot is located outside the premises. The hotel is well located. The staff were attentive except when I asked for an extended use of the parking space, they refused to let me keep the vehicle pass noon. Furthermore, the staff kept knocking my door several times asking for dirty laundry service before 9 am while I arrived at 2 am.
3 out of 5
for Couples
by Juliafrom Ontario, Canada

Nice old Hotel

Posted Jan 25, 2015 on Hotels.com
The hotel is old but clean and the staff was friendly, close to everything in the old part of the city. Would stay there again.
4 out of 5
for Personal Event
by Jeanfrom NYC

Very Serviceable well located hotel

Posted Jan 24, 2015 on Hotels.com
Hotel was nice, as a smoker, just hated that my only option was standing on the street. Location very good.