Ratings based on 2 Verified Reviews
They paid and stayed. We double-checked.
3.5 Room cleanliness
2.5 Service & staff
2.0 Room comfort
3.0 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
PleasedPosted Jan 8, 2012
Nice staff Adequate rooms Good condition for that part of town and price Road noise for those with rooms along the street. Request interior rooms.
for Everyoneby A verified traveler from Napa Valley, 55 Presidents Cir, Yountville, CA 94599, USA
THE WOST HOTEL IN MEXICO:Posted Dec 27, 2011
Cons: THE STAFF was unfriendly and unprofessional
Location: Merida is a wonderful city.
The staff was very unfriendly. Upon my arrival I had been in Chiapas in the middle of a jungle and I was a bit under dressed and my sister walked up to the hotel and the security guard asked her ¨What are doing here.¨ I was so upset because we had the reservation there and from that point I did not feel welcomed. I have stayed at 5 star hotels in Paris, Rome and Playa del Carmen and this was a 4 star hotel in Merida! I couldnt believe the nerve this guy had. It was simply rude! The next day I asked for my key but I had forgotten my room number because I only wanted to stay at this hotel for the sole purpose of sleeping not because it was so beautiful. I asked the front desk and the supervisor was there helping the front desk personelle and to my astonishment she was so rude. She gave me attitude because I didnt know my room number. I wanted to freak out on her but I kept my calm. The last day I was there I saw a huge cockaroche!!!! it was so discusting! I had to run out my room I ve never seen one before. I dont recomed this hotel at all. I do recomend hotels in Oaxaca, Valladolid, Palenque and Playa del carmen and Playa Car these were the best hotels ever