Ratings based on 28 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
86% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Redlands, CA

Basic room, but only one i found with 3 beds

Posted Nov 10, 2014
Basic clean but we kept being bitten by something, checked mattress couldn't find bed bugs. Breakfast was plain but coffee was good. Good for the price and very close to city center.
3 out of 5
by A verified travelerfrom Savannah, GA

Not for the Non-Spanish Speaking

Posted Oct 21, 2014
Pros: Nice people trying hard to please.
Cons: More electric outlets in the room. More efficient air conditioning. In mid-October and the humidity in the room with the ac on was very uncomfortable.
Location: Good location close to the Plaza Central.
While the staff were very pleasant and tried hard to help us, most of the time we could not find anyone to understand what we were saying. In the evening the front desk could not understand what room we were in so that we could get our key. By the way, our room number was 208 -- not very complicated. Thankfully, some of my high school Spanish did make an appearance so that we could get our key. Similar experience at breakfast. The hotel was in a great location and two of the day front desk clerks spoke enough English to help us take tours to Chichen Itza and a sisal hacienda. The room was very clean although only two electrical sockets in the room, one of which was for the bedside lamp, which is a struggle for two people who each have cell phones and digital cameras.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Mexico

Viajando por Yucatan

Posted Oct 3, 2014
Pros: La ubicacion y la zona del jardin y alberca, muy bonito y relajante
Cons: La decoracion de las habitaciones, ya que hotel es una casona antigua ambientarlos de esa manera
Location: Parques museos tiendas de artesanias y turibus, justo frente al hotel esta el parque de SantaLucia, en el cual se ofrecen eventos culturales
Al llegar al hotel nos decepciono la habitacion que nos asignaron, no nos gusto la hubicacion, solicitamos cambio de habitacion y amablemente nos pasaron a una frente al jardin, lo cual fue excelente, gracias.
3 out of 5
Recommended
for Families
by Svfrom Nice

Ideal pour decouvrir le centre de Merida

Posted Aug 12, 2014 on Hotels.com
Petit bémol: boite de nuit a proximite, sinon tres bon emplacement
1 out of 5
by A verified traveler

Pesimo servicio

Posted Aug 7, 2014
Pros: Nada, ademas la señorita Wendi trata muy mal al cliente
No sirve el clima en el cuarto que me toco.Ademas la señorita Wendi trata muy mal al cliente. Las habitaciones las venden doble. Yo tenia reservacion y vendieron la habitación doble y no me quieren regresar mi dinero. No se vale que sean tan aprovechados.
3 out of 5
Recommended
for Families
by celinesc17from saintes

Très bon emplacement

Posted Jul 28, 2014 on Hotels.com
Joli hôtel super bien placé mais le confort des chambres est moyen. Nous avons changé 2 fois de chambre, la 1ère était très bruyante donnait sur la rue (beaucoup de trafic et boite de nuit du jeudi au samedi, la 2ème était aussi très bruyante (bruit de moteur qui se déclenche toutes les 7 minutes), la 3ème était mieux mais sombre, donnait sur la piscine, la clim était très bruyante, la literie moyenne. La piscine agréable mais un peu froide. Pas de resto sur place (juste pour le petit déj, pas cher) mais il y en a plein dans les environs. Service moyen surtout à l'accueil l'après-midi. Demander une chambre donnant sur la piscine avec une clim récente.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Tx

Nice hotel in a beautiful city

Posted Jul 23, 2014
Romantic, cozy and nice hotel in Merida Yucatan Mexico. We only stayed one night and we wanted to stay more days! Everything was fine and the personnel treated us kindly!
4 out of 5
Recommended
for Families
by Karlafrom Tabasco

Buena estancia

Posted Jul 21, 2014 on Hotels.com
Buen hotel, tranquilo y acogedor, con una excelente ubicación, lo único que no me convenció fueron las habitaciones puesto que había mucha humedad.
3 out of 5
by A verified travelerfrom PA, USA

old world but unfriendly

Posted Jun 27, 2014
Pros: well kept up
Cons: More helpful staff, chairs in room
Location: fantastic location for the cultural activities that happen every weekend in the squares in Merida.
Beautiful old world building, well kept but a very co;d and unfriendly. I would pick another place to stay next time.
3 out of 5
Recommended
for Families
by Luisfrom Cancún

Buena atención de su personal

Posted Jun 18, 2014 on Hotels.com
En general bien, realmente lo mas destacable es el personal atento y servicial