Outdoor pool, pool umbrellas, sun loungers
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Reviews of Hotel Maison del Embajador

3.5 out of 5
Hotel Maison del Embajador
Calle 60 #472 x 53 y 55 Centro Historic, Mérida, YUC

Reviews

7.8

Good

Rating 10 - Excellent. 132 out of 401 reviews" "
Rating 8 - Good. 149 out of 401 reviews" "
Rating 6 - Okay. 75 out of 401 reviews" "
Rating 4 - Poor. 33 out of 401 reviews" "
Rating 2 - Terrible. 12 out of 401 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Kapil, HEATH

Truth be told. On day one, I was late due to a flat-tire. On day two, my flight was late. United put me up in a hotel and gave dinner / lunch vouchers. I was on phone for a long time with Delta & Expedia, explaining the unusual situaion. Helen of Expedia, helped by refunding the full amount. Thank you Helen, for extraordinary customer service.
Stayed 6 nights in Mar 2024

8/10 Good

Guillermina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in the center of town, close to many places and very walkable.
Stayed 4 nights in Mar 2024
Response from Maison del Embajador on Apr 5, 2024
Hi Guillermina, thank you for your comments!

10/10 Excellent

Ariadna, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Maison del Embajador on Mar 28, 2024
¡Hola Ariadna, agradecemos sus comentarios y preferencia!

10/10 Excellent

Debora Yamilee

Traveled with partner, Traveled with pets
Liked: Amenities, property conditions & facilities
It was a good experience. People were nice. The garden area could use some maintenance improvements. They have a beautiful garden/area abut needs some attention.
Stayed 7 nights in Feb 2024
Response from Maison del Embajador on Feb 27, 2024
Thank you very much for your comments that help us to be better, we hope to welcome you again. Greetings.

10/10 Excellent

Christine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outside pool area is very nice
Stayed 1 night in Feb 2024
Response from Maison del Embajador on Feb 27, 2024
Thank you very much for your comments that help us to be better, we hope to welcome you again. Greetings!

6/10 Okay

Suzanne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lots of construction going on directly in front of the hotel
Stayed 7 nights in Jan 2024
Response from Maison del Embajador on Feb 9, 2024
Hello Suzanne, we apologize for the construction issue, which is something unrelated to our hotel. We wish you a safe return home.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
6 night stay
Hotel is conveniently located, near plaza, Restaurants and shops. Facility is ok but could use some improvements (i.e. new-working toilets), and bed was not comfortable. I do not recomend it for a long stay. Parking was located 2 blocks away & I was not told when I called the hotel to inquire about parking. The inconvenience was having to ask an attendant at another hotel to let me in & out of the lot as it was locked for safety. The grounds are nice & have a lot of potential and is relaxing to sit out in the garden.
Stayed 6 nights in Jan 2024
Response from Maison del Embajador on Jan 31, 2024
Hello Anonymous, we appreciate your comments and ratings. When you see the services we offer, you can see that our parking is subject to mandatory reservation (if necessary) and that it is not located next to the hotel. We inform you that all of the parking lots here in the Centro are not close to the hotel. We are sorry that we did not meet your expectations during your stay.

10/10 Excellent

Clayton, Renfrew

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Stay was great close to all downtown areas , eating and shopping
Stayed 2 nights in Jan 2024
Response from Maison del Embajador on Jan 31, 2024
Hi Clayton, we appreciate your comments and ratings! We hope you had a good return home. greetings!

10/10 Excellent

Clayton, Renfrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Very quaint and clean. Good value!
Stayed 1 night in Jan 2024
Response from Maison del Embajador on Jan 31, 2024
Hi Clayton, we appreciate your comments and ratings! We hope you had a good return home. greetings!

10/10 Excellent

Saul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 1 night in Dec 2023
Response from Maison del Embajador on Jan 10, 2024
Hola Saul, nos dio mucho gusto poder servirle durante su estancia. Agradecemos todos nosotros sus comentarios y puntuaciones :)

8/10 Good

Yuriana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Maison del Embajador on Nov 7, 2023
Hola muchas gracias por su evaluación, saludos!

10/10 Excellent

sergio, Laveen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
That was great location, food at walking distance, nice and quiet, just a little issue, i stay 3 days 2nights and they just forget to clean my room , they never did it. Elevator was not working past weekend (oct 20-22). Crew was nice and polite.
Stayed 2 nights in Oct 2023
Response from Maison del Embajador on Nov 9, 2023
Hello Sergio. We greatly appreciate your comment, we will certainly take your comment into account to improve our service.

8/10 Good

Adrian

Traveled with family
Liked: Cleanliness, staff & service
Staff was friendly but property was not as good as I expected. It seemed a bit out dated, I’m a big fan of restoration buildings but this needs some improvement. Also I had trouble with getting hot water for shower on several days .
Stayed 3 nights in Oct 2023
Response from Maison del Embajador on Nov 9, 2023
Thank you very much for your comment, we will take it into account to improve our service.

10/10 Excellent

TREVOR

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location is great
Stayed 2 nights in Sep 2023
Response from Maison del Embajador on Oct 17, 2023
Hola Mariana, agradecemos sus puntuaciones. ¡Esperamos verla pronto!

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Maison del Embajador on Jul 26, 2023
Buen dia, se agradece por el tiempo que se toma para compartir su experiencia de estadía. Esperamos tenga un buen regreso a casa!

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location
Nice staff. Very tranquil. Excellent breakfast. The courtyard and pool is very nice and picturesque. Well maintained only slightly worn. Don't flush your TP type of older legit mexican hotel. Worth it to walk right out into the centro shops and restaurants. Walk to Paseo de Montejo. Was perfect for us very comfortable convenient and safe.
Stayed 3 nights in Jul 2023
Response from Maison del Embajador on Jul 13, 2023
We appreciate your comments, it was a pleasure, we hope you come back soon. kind regards.

10/10 Excellent

David

Stayed 4 nights in Jun 2023
Response from Maison del Embajador on Jun 14, 2023
Hola David, agradecemos sus puntuaciones. ¡Esperamos haya tenido un buen regreso a casa!

6/10 Okay

Lidia, San Bernardino

Traveled with family
Disliked: Property conditions & facilities
No le gusto, problemas con el baño y estacionamiento y poco personal
Stayed 5 nights in Jun 2023
Response from Maison del Embajador on Jun 14, 2023
Hola Lidia, lamentamos que no hayamos cumplido con sus expectativas durante su estancia.

6/10 Okay

israel

Disliked: Property conditions & facilities
Parking is definitely a hassle And broken toilet cover 😒. Other than that .. ok
Stayed 1 night in Jun 2023
Response from Maison del Embajador on Jun 14, 2023
Hi Israel. We regret not meeting your expectations. We hope you had a good homecoming.

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Loved the hotel, pool, location and staff!!
Stayed 4 nights in Jun 2023
Response from Maison del Embajador on Jun 14, 2023
Hi Lynn, we're very happy that we succed your expectations! Hope to see you soon!

10/10 Excellent

jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hewel in the middle of Merida downtown, lots of restaurants and shopping around the area. Beatiful city and experience overall. Best food ever
Stayed 1 night in Mar 2023
Response from Maison del Embajador on Mar 22, 2023
Hola Jesus, gracias por sus buenos comentarios, nos da gusto que su estancia en el hotel haya sido agradable. Esperarnos verle pronto.

4/10 Poor

Waltraud

Traveled with partner
Liked: Cleanliness, property conditions & facilities
On check out I was charged 250 pesos for a stained sheet.Our plan was to make another reservation in 2 weeks but after the charge for the stain on the sheet we decided to look for accomodations elsewhere.
Response from Maison del Embajador on Mar 6, 2023
Hola Waltraud, gracias por sus comentarios que nos ayudan a mejorar nuestro servicio y lamentamos las molestias ocasionadas durante su estancia. Le comentamos que por politicas se hace cargo a las habitaciones por daños a los blancos, se encuentra en nuestra normativa de la habitación.

10/10 Excellent

Gilles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023
Response from Maison del Embajador on Mar 6, 2023
Hola, Gilles, gracias por sus buenos comentarios, nos da gusto que su estancia en el hotel haya sido agradable. Esperarnos verle pronto.

8/10 Good

Kimberly, Balsam Lake

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is centrally located and convenient to lots of restaurants, tourist shops, etc. Room was very clean. The towels and sheets are newer, White, crisp, etc. But the Room is a bit Stark. My Room over looked the exterior passage way, so for Privacy I kept the curtains closed, which makes the Room like a box. The one table Lamp on the Night stand didn't work, and I didn't feel like calling about it. Fridge and A/C work one of those Room key pads, but the fridge gets Cold quickly. A nice Basic stay, but not luxury.
Stayed 1 night in Feb 2023
Response from Maison on Feb 23, 2023
Hola Kimberly, gracias por sus buenos comentarios, nos da gusto que su estancia en el hotel haya sido agradable. Esperarnos verle pronto.

6/10 Okay

José

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
9:40 pm and me asking for pillowcases and blankets, after 20 minutes and an argument because they didn't believe me they weren't on, they gave them to me and I myself had to make my bed to be able to rest.
Stayed 2 nights in Aug 2022
Response from Maison del Embajador on Aug 8, 2022
Hola José lamentamos ese incidente y agradecemos tus comentarios que nos harán mejorar.

4/10 Poor

STEPHEN

Business traveler, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Parking 2 blocls away. Elevator not working. Loud music next door to hotel.
Stayed 2 nights in Mar 2022

10/10 Excellent

CYNTHIA

Stayed 1 night in Mar 2022
Response from Huesped on Apr 3, 2022
Muchas gracias por su preferencia

4/10 Poor

Francoise

Business traveler
Disliked: Staff & service
The hotel is well situated, at the heart of Merida. But it is just next to a bar, which can get very noisy at night. The hotel does not have a restaurant. The showers are what you can get for the price. We had a small incident, which the manager was slow to respond to. However, by the end, it was solved.
Stayed 3 nights in Feb 2022

4/10 Poor

Amy

Liked: Cleanliness, staff & service
Disliked: Amenities
Pro's: Close to Plaza Grande, Palacio de Gobierno & shops/restaurants/tour companies, wifi was reliable, staff was nice & cleaned constantly, Scotiabank terminals right outside Con's: Room was dimly lit with one light & one lamp, shower pressure & temperature was not reliable, desk was tiny & my back ached after 3 hours, all the floors are tile & sound echoes even 3 floors up, my bathroom had an alhambra shaped window that had gaps between the wall & anyone waiting at the elevator can peek in, key card needed to be activated 2x in 3 days. This place is fine if you're out all day & just need a place to rest, but not if you're working during the day & hanging out in the room.
Stayed 3 nights in Jan 2022

10/10 Excellent

Ernesto

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2021

8/10 Good

Charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Aug 2021

8/10 Good

Jose Ramon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Great location. Free parking, small, but cute room, nice, polite staff.
Stayed 2 nights in Dec 2020

4/10 Poor

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
The property was OK; the bed mattress was uncomfortable and appeared old. To be fair, we only stayed there one night. Safe location.
Stayed 1 night in Mar 2020
Response from MAISON DEL EMBAJADOR on Mar 24, 2020
DEAR CUSTOMER, WE THANK YOU FOR YOUR COMMENTS, WE ARE WORKING TO SOLVE THE PROBLEM.

6/10 Okay

Jill

Liked: Staff & service
Room was lovely but no hot or even warm water, lock box broken & only 2 hangers
Stayed 1 night in Mar 2020
Response from MAISON DEL EMBAJADOR on Mar 24, 2020
THANKS FOR THE REPORT, WE ARE WORKING TO SOLVE IT

6/10 Okay

Marita

Traveled with family
not satisfied with Hotel, but near center
I ordered a triple-room, but all hotels on our trip have only twin-rooms! No extra-bed available. Room was comfortable and clean, but safe and toilet defect. Garden not very clean - could not find the house, because outside not as nice looking as foto - construction-works outside.
Stayed 1 night in Feb 2020
Response from MAISON DEL EMBAJADOR on Mar 24, 2020
DEAR GUESTS, WE ARE VERY REGRETING WHAT HAPPENED, WE ARE TAKING LETTERS IN THE MATTER TO SOLVE THE PROBLEM. FOR THE BEDS WE DO NOT HANDLE TRIPLES WITH 3 BEDS, ALL OUR TRIPLES AND QUADRUPLES ARE WITH 2 BEDS.

8/10 Good

Larry Douglas

Traveled with group
Liked: Cleanliness
Perfect location
Stayed here several times. 3.5 Not great, but nice place y perfect location
Stayed 2 nights in Jan 2020
Response from MAISON DEL EMBAJADOR on Jan 20, 2020
THANK YOU FOR YOUR COMMENTS. IT WAS A PLEASURE TO HAVE THEM AT HOME.

6/10 Okay

Cynthia, Netherlands

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was perfect. They have family rooms to accomadate larger families. Buffet breakfast was simple but good and cheap.
Stayed 4 nights in Dec 2019
Response from MAISON DEL EMBAJADOR on Jan 8, 2020
Hi We appreciate your comments, it was a pleasure to have them at home. The breakfast is American, we do not handle breakfast buffet. It is probably confused with a buffet for serving it in a bar and not a dish served as other establishments usually have, we think it would be more practical for our guests since they can serve the amount they like without paying a single peso more, but we thank you for your comments maybe we should use the American as a dish served or definitely add a buffet for another cost so as not to confuse guests. :) Best regards!!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2019
Response from MAISON DEL EMBAJADOR on Jan 10, 2020
GRACIAS POR SU PUNTUACION ESTAMOS A SUS ÓRDENES.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from MAISON DEL EMBAJADOR on Jan 8, 2020
LE AGRADECEMOS SU PUNTUACION, QUETENGA EXCELENTE DIA

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mexican-style breakfast buffet. Walkable to main plaza, many choices of restaurants nearby, as well as historical center.
Stayed 2 nights in Oct 2019
Response from Maison del Embajador on Nov 1, 2019
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at the Maison because he hotel was very clean, my room was simple but very clean and comfortable. The facilities were well kept and it was very nice to jump in the pool after a hot day. In addition, the property is a few blocks from downtown and all it’s amenities. A big thank you to he staff, especially Domi Barboza, she was very friendly, attentive, and helpful.
Stayed 5 nights in Sep 2019
Response from Maison del Embajador on Oct 9, 2019
Nos agrada leer su comentario,es muy importante para nosotros las opiniones para nuestro control de calidad. Una razon mas para seguirnos esforzando y brindarles cada dia un servicio mejor. que tengan un excelente dia.

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2019
Response from Maison del Embajador on Aug 29, 2019
GRACIAS POR SU PUNTUACION.

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bang for your Buck
Everything is pretty walking distance and a few blocks away from the Plaza Grande
Stayed 2 nights in Aug 2019
Response from Maison del Embajador on Aug 16, 2019
Parece que ha disfrutado de una estancia fantástica. Gracias por sus comentarios.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the fifth hotel we stayed in as we hopped around Yucatan this summer. It had the best shower and hot water out of all our stays. The staff was super friendly and helpful. We were still intermediate spanish-speakers by the time we stayed here, but they were great anyway. The only drawbacks were a weak and inconsistent wifi connection, and no laundry service. But location, cleanliness, proximity to restaurants, the rest of the ammenities, etc, were fantastic.
Stayed 4 nights in Jul 2019
Response from Maison del Embajador on Jul 25, 2019
Hello good afternoon We appreciate your comments and we are pleased to know that your stay was pleasant, we will take into account the details mentioned to improve it. Have an excellent trip. best regards!!!

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun place!
Such a cute hotel! The pool area is gorgeous and very relaxing. The air conditioning worked very well in our room. The hotel was right in the middle of restaurants and shopping and entertainment.
Stayed 1 night in Jun 2019
Response from GTE DE VENTAS on Jun 27, 2019
THANK YOU FOR YOUR COMMENTS, WE ARE GLAD TO KNOW THAT I ENJOY YOUR STAY WITH US. THAT HAVE EXCELLENT TRAVEL. BEST REGARDS

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is the nicest I met in my whole life. All of them were not only warm and welcoming but also willing to help and support in different ways.
Stayed 4 nights in May 2019
Response from GTE DE VENTAS on Jun 3, 2019
hi, good morning thank you for your comments we are glad to know that I enjoy your stay with us and to know that we were able to help him in what I need. best regards!!

8/10 Good

Joy, Princeton, USA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great. Staff was helpful. Though the facility can use some improvement. One of our drawers was broken. Air conditioning remote was not working half of the time.
Stayed 3 nights in Apr 2019
Response from GTE DE VENTAS on May 9, 2019
hello, Thanks for the feedback, It's very sad that he had these inconveniences We are to improve the service and we will work on them best regards!!!

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2019
Response from MESON DEL EMBAJADOR on Apr 30, 2019
gracias por su puntuacion

8/10 Good

L Douglas

Liked: Cleanliness, room comfort
Reliable y great location
Stayed several times.. Great location. Front desk very slow. Nice coffee shop next door. Nuce courtyard lots of trees y pool
Stayed 2 nights in Mar 2019
Response from MESON DEL EMBAJADOR on Apr 1, 2019
THANK YOU FOR YOUR COMMENTS, WE ARE WORKING TO SOLVE THE PROBLEM. REGARDS!!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top marks!
Ideally located just off the main areas of the plaza etc for location...A+ Great refreshing (cool) pool after a days wandering the streets of Merida. WiFi great and room was large enough. Breakfast was good and varied items and cheap compared to other places....so many restaurants, coffee ships etc to choose from within minutes of the hotel.Quiet rooms considering Calle 60 is busy. highly recommend this hotel as a place for your visit.
Stayed 4 nights in Mar 2019
Response from MESON DEL EMBAJADOR on Mar 20, 2019
THANK YOU FOR YOUR COMMENTS, WE ARE TO SERVE YOU AS YOU DESERVE, COME BACK TO MERIDA SOON !!!