Terrace/patio

Reviews of Hotel Plaza

2.5 out of 5
Hotel Plaza
Calle 23, 202, Ticul, YUC

Reviews

8.0

Very Good

Rating 10 - Excellent. 36 out of 112 reviews" "
Rating 8 - Good. 50 out of 112 reviews" "
Rating 6 - Okay. 17 out of 112 reviews" "
Rating 4 - Poor. 5 out of 112 reviews" "
Rating 2 - Terrible. 4 out of 112 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely
Stayed 1 night in Jul 2023

10/10 Excellent

Febe

Stayed 1 night in Jun 2023

10/10 Excellent

Daisy

Stayed 5 nights in Mar 2023

8/10 Good

Dilan

Liked: Cleanliness, staff & service, room comfort
Good value for money
Our stay was pleasant for one night only. There was a lot of music and entertainment in the town. The hotel was good value for money indeed however there was an uncomfortable smell coming from the sewage. Its an old building though so its expected. Overall, if youre staying for one or two nights- its good enough.
Stayed 1 night in Feb 2023
Response from REGRESE PRONTO on Feb 22, 2023
GRACIAS POR SU VISITA

10/10 Excellent

Walter

Stayed 1 night in Jul 2022
Response from REGRESEN PRONTO on Sep 2, 2022
GRACIAS POR SU VISITA

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

6/10 Okay

Verified traveler

Stayed 1 night in Jun 2021
Response from REGRESEN PRONTO on Aug 3, 2021
GRACIAS POR SU PREFERENCIA

2/10 Terrible

Jaime

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not like it
The hotel is not even a two star hotel I was charged at the hotel and I had already paid at hotels. Com
Stayed 1 night in May 2021
Response from QUEDO EN ESPERA DE SU RESPUESTA on Jun 1, 2021
HOLA BUENOS DIAS DE ANTE MANO UNA DISCULPA PASEME SUS DATOS PARA CHECAR Y SI LE COBRARON SE LE HARA EL REEMBOLSO. FECHA DE HOSPEDAJE CUARTO Y NOMBRE.

2/10 Terrible

Dalynn

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Tacky
Our room was very spartan and small. The towels were stiff and could stand up on their own. There was a urinal cake in the closet (who knows why) that made the whole room smell like a urinal. We ended up checking out and driving to Mérida and stayed there for the night.
Stayed 1 night in Jan 2020
Response from GRACIAS on Feb 25, 2020
DE ANTEMANO UNA DISCULPA Y TOMAREMOS EN CUENTA SU COMENTARIO

10/10 Excellent

Yingqin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel, great value
This hotel is right next to the town Plaza, hence the name. Convenient location, easy parking. Free breakfast is a great bonus. Staff is very friendly. Thanks!
Stayed 1 night in Dec 2019
Response from REGRESE PRONTO on Jan 22, 2020
GRACIAS POR SU VISITA

6/10 Okay

Verified traveler

Liked: Cleanliness
Older hotel, very basic amenities.
This older hotel offers very basic service, basic no-frills rooms. The room smelled like varnish, turning on the air conditioner (which worked very well) helped. The shower was a little strange to use. The beds were very hard. The person at reception was a bit frustrated when she discovered I dont speak Spanish well, & she didn't speak English. This hotel is a block from the central square, which is quite pretty. Unfortunately, we were there on a Friday night. Live music began in the square around 7pm and didnt stop until around 1am. Needless to say, it was not a restful night.
Stayed 1 night in Jul 2019
Response from VUELVA PRONTO on Aug 5, 2019
GRACIAS POR SU COMENTARIO Y LO TENDREMOS EN CUENTA PARA UNA PRONTA VISITA.

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness
Location and breakfast are very good . Hotel Staff very friendly
Stayed 1 night in May 2019
Response from vuelva pronto on May 31, 2019
gracias por su visita

8/10 Good

Frank

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, spacious room, staff are friendly.
Stayed 1 night in May 2019
Response from regrese pronto on May 24, 2019
gracias por su visita

8/10 Good

Marylou

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay in Ticul
Lovely hotel, excellent service. Very quiet. Hot shower. Nice breakfast. Air conditioner appreciated. Hotel needs to replace towels or use softerener.very very rough. Blankets on beds rather than just a sheet would be nice.
Stayed 1 night in Apr 2019
Response from gracias on Jun 13, 2019
gracias por su visita y esperamos su pronto regreso

8/10 Good

Debra

Liked: Cleanliness, property conditions & facilities, room comfort
A decent stop over to see Uxmal and other sites
There isn't much to see in Ticul--it was just a stop over so we could visit Uxmal and other sites on the Ruta Puuc. Hotel is a bit dated but very clean and has a nice breakfast included. Reception staff was less than friendly and not helpful in finding the ceramics workshop we wanted to visit.
Stayed 2 nights in Mar 2019
Response from GRACIAS POR SU VISITA on Mar 12, 2019
TENDREMOS EN CUENTA SU COMENTARIO

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good enough
It was a fine hotel. Clean. Breakfast was good. Everyone was friendly. Beds weren't the best I've slept in, but it was fine for the 2 days we were there.
Stayed 2 nights in Jul 2018
Response from GRACIAS on Aug 24, 2018
GRACIAS TENDREMOS EN CUENTA LO DE LAS CAMAS

10/10 Excellent

Uriel, Mexicali, Baja Calif. Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Downtown hotel
My family loved the space & beds available in this hotel and its location was very comfortable, downtown the small village. The personnel was very kind & helpful at all times. Recommend to anyone who is traveling and visiting pyramids, especially Uxmal.
Stayed 2 nights in Jun 2018
Response from GRACIAS on Jul 15, 2018
gracias por sus comentarios

6/10 Okay

Tomas, Southern California

Liked: Staff & service, room comfort
Our experience at this hotel was better than expected. This is a clean basic hotel in a historic area. The staff was friendly organized and prepared for our arrival. There rooms had air conditioning and the windows were screened. The breakfast was satisfying and the staff were very attentive. This was an overall satisfactory experience. If one is accustomed to 3 star and + hotels geared to tourist and business travel this may not be the hotel to choose. However, if staying adjacent to and observing the activities around the Central Plaza of Mexican town consider the Plaza Hotel. The helpfulness of the residents who went out of their way helping us find a recommended restaurant located in the middle of a side street in the dark was appreciate.
Stayed 1 night in Nov 2017

6/10 Okay

Santino , Belize

Liked: Cleanliness, staff & service, room comfort
Best Hotel in TIcu, Yucatan Mexico
I went to do a bike race in Tekax, Yucatan Mexico; but since there are no hotels advertised for Tekax, we got one in Ticul which is approximately 45 mins away. The hotel was what you would expect in such a small town, and actually well worth the $35 I paid for my room. The hotel and room is clean, with AC and a spacious bathroom. The hotel has a restaurant on site and is in the center of town near other restaurants and stores. We found walking around very safe, and I do not hesitate to recommend either this town, and hotel.
Stayed 1 night in Nov 2017

8/10 Good

Renato, Rochester, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient hotel on the Puuc Route
Nice hotel, well kept, very clean. Good breakfast. Perfect for visiting the archaeological sites, the churches, and the villages on the Puuc Route. Good local bread and pastry shop just across the street.

8/10 Good

Verified traveler

Close to centro
Great value and location...,in a town full of shoe stores

8/10 Good

Barb, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for the Puuc/Convent route
If you plan a two day trip from Merida to see the Convent Route and the Puuc Route, this is the perfect midway place to stay. The hotel has everything you need for a quiet night sleep and in the morning a wonderful breakfast is included!

8/10 Good

Peter, Richmond, BC canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely surprise in Ticul, yucatan
Best hotel that we stayed in ftom our circle drive through the Yucatan. Only complaint was the constant church bells from 6:00 am to midnight and every 15 minutes in between. Staff was excellent. Breakfast was excellent.

2/10 Terrible

James, bristol.

Disliked: Staff & service
Do not stay here. They will charge you twice
THe hotel itself was fine. Clean rooms, nice food A/C etc.. I did however had a problem with them not recognizing that my reservation had been fully paid via Hotels.com. When I was checking out they were insistant that they had no dealings with this website and I would need to pay 850 pesos for the room or they would call the police. I would not stay here or reccomend this hotel to anyone else and I would go so far as to advise that hotels.com remove it from their listings.

10/10 Excellent

Shawleen, Costa Mesa CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Passing through to the Puuc Route
This hotel is off the beaten path. I had a rental car and on my way to Mayapan Ruins. It was hard to find a little. From Mayapan Ruins, go toward the city Tiket (or something like that) do not take that cut off, continue on the highway to the cut off to the city "MAMA" go to the end of town and see a sign to Ticul then in Ticul the streets are a grid with odd and even numbers, just go in circles till you find the main square and the church. It faces the town square and the church. then you can journey onto the Latun Guitas the caves then the Puuc Route the back way to the Uxmal Ruins via Ticul. Really a great trip. The town of Ticul was very small, no place to really eat. The hotel offered a little restaurant very low prices, but very little and very simple menu. the rooms were very clean and the staff very very nice. They were waiting for us and had block a parking space in front of the lobby. Nothing to do in the town, its a passing through the interior of the Yucatan Peninsula. I think the area speaks more of a Mayan language, it was very hard to speak Spanish there.

6/10 Okay

Diane, San Cristobal, Chiapas, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ticul near Uxmal ruins
Very nice feeling hotel in a small town in Mexico. It's not fancy, but was clean and staff very friendly. We didn't know that complementary breakfast was included, but were offered it. We wish we'd had a longer stay. Michoacana ice cream store next door is also run by lovely lady!

8/10 Good

Lee, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, homey.
A Friendly, homey place.

2/10 Terrible

Catherine, Wiltshire UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid Hotel Plaza like the plague
Didn't actually get to stay at this hotel, because our pre-paid booking was denied on check-in and we were asked to pay double in cash by the receptionist, who couldn't understand English unless you were speaking money. Just want your gringo dollar!!! We refused to pay again and found alternative accomodation. I advise you to do this too. Much nicer hotels in the area.

8/10 Good

Verified traveler

Liked: Cleanliness
Old and basic
They had good breakfast . They also had free drinking water (bottles and water machine) which was very helpful.They had pastry shop across the road which also was helpful to buy lunch.Parking lot was a little far away. They had a hole in the wall and the mosquito may have came in from it.

8/10 Good

Wally, Akumal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Ticul
Town is a little short on restaurants for tourists

8/10 Good

DarcyO, Yucatan, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Puuc Route and The Convent Route
A beautiful, stately old lady of a hotel! The staff was very nice, from the front desk to the dining room and housekeeping. The hotel has balconies, some with lovely views of the church and town square, but they face busy streets, which do eventually quiet down. The inner courtyard rooms do not have the view, you see the dining room. The breakfast that was included had a lot of choices and everything was very good. Including the coffe! Be aware that their parking lot is 3 blocks away, so you get to stretch your legs after you drop off your bags.

10/10 Excellent

Etienne, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect little hotel.
Very nice little hotel right in the center of Ticul. This is one of the only hotel I could find close to the Puuc Area at a fair price.

8/10 Good

Marshall, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Plaza
Near Ruta Puuc Mayan ruins. Ticul not much of a town but this is a very nice clean comfortable hotel. Beds were fine as was AC. Breakfast OK but lacked brewed coffee. Worth staying here to see surrounding sights rather than staying in Merida and drving out.

8/10 Good

shandsurf, Puerto Rico

Liked: Cleanliness, room comfort
In the Heart of It
Right on the main Plaza in Ticul, this hotel, though old, was a great choice. Rooms were very clean, service was excellent, and breakfast was a very nice bonus. Beds were very comfortable. My only complaint was that, probably because there were few people in the hotel, on two occasions we had to ask the manager to turn on the hot water. Street parking was easy and convenient. I would definitely stay there again.

6/10 Okay

Michael K

Okay
Located in center of Ticul Maya town. Hotel is a old building but I had free breakfast and good shower and served with very cold water bottle. Fine

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
in center plaza !
It was very positive - we got a room facing the courtyard which was important because the rooms with street view are noisy. The restaurant and breakfast were mediocre - strangely, it is very difficult to find normal family eating places with appr. 7am to 10pm hours in the entire town. We ended up eating in Santa Elena.

10/10 Excellent

Gabriela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención del Personal, disponibilidad de apoyar. Gracias
Stayed 1 night in Feb 2024

6/10 Okay

Giovanna

Business traveler, Traveled with partner
Buena opción para viajes de trabajo en la zona.
Stayed 1 night in Jan 2024

10/10 Excellent

Mauro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extraordinaria ubicación , cerca de todo , muy bien
Stayed 1 night in Dec 2023

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Nadian

Stayed 2 nights in Oct 2023

10/10 Excellent

Nikte-Ha

Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien
Stayed 1 night in Oct 2023
Response from VUELVAN PRONTO on Oct 26, 2023
GRACIAS POR SU VISITA

8/10 Good

Maite

Stayed 1 night in Sep 2023
Response from VUELVAN PRONTO on Oct 26, 2023
GRACIAS POR SU VISITA

4/10 Poor

Luis

Disliked: Cleanliness, property conditions & facilities, room comfort
Me cambiaron de habitación por desperfecto de la taza de baño y la habitación que me dieron tenía una cucaracha en la pared y el baño fuerte olor a caño . Las camas no tienen sobrecamas solo sábanas
Stayed 2 nights in Aug 2023
Response from UNA DISCULPA Y TOMAREMOS EN CUENTA SU COMENTARIO on Sep 5, 2023
HOLA BUENDIA DE ANTEMANO UNA DISCULPA TENDREMOS EN CUENTA SU COMENTARIO Y ESTAREMOS MAS PENDIENTES.POR LOS DEL INSECTO COMO APENAS HABIAN FUMIGADO ES POR ESO QUE ESTABAN SALIENDO PERO TENDREMOS MAS CUIDADO.

6/10 Okay

René Antonio

Traveled with family
Disliked: Room comfort
Medio regular
Los colchones terribles! Parecen de piedra! No me volveré a quedar ahí. El servicio de todo el personal muy bueno,lastima que las instalaciones demasiado viejas,con cucarachas e incomodas.
Stayed 1 night in Aug 2023
Response from UNA DISCULPA Y TOMAREMOS EN CUENTA SU COMENTARIO on Sep 5, 2023
HOLA BUENDIA DE ANTEMANO UNA DISCULPA TENDREMOS EN CUENTA SU COMENTARIO Y ESTAREMOS MAS PENDIENTES. POR LOS DEL INSECTO COMO APENAS HABIAN FUMIGADO ES POR ESO QUE ESTABAN SALIENDO

10/10 Excellent

Holger

Stayed 2 nights in Aug 2023

10/10 Excellent

Enrique Ventura

Stayed 1 night in Jul 2023

10/10 Excellent

Jannete Berenice

Stayed 1 night in May 2023

10/10 Excellent

ISABELLE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Superbe hôtel..chambre très spacieuse. Très propre. Très bien situé. Personnel très agréable.

8/10 Good

ARTURO

Liked: Cleanliness, staff & service, property conditions & facilities
Considerando que es un hotel muy económico la relación calidad precio es muy buena! El hotel es muy antiguo y muchas cosas y aspectos del hotel no son modernos! Es muy básico solo para dormir una noche si queda de paso por Ticul. El personal muy amable!!! Y tiene estacionamiento seguro en la propiedad.
Stayed 1 night in Mar 2023