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Reviews of Hotel Reforma

3 out of 5
Hotel Reforma
Calle 59 no 508 por 60 y 62, Colonia Centro, Mérida, YUC

Reviews

7.8

Good

Rating 10 - Excellent. 85 out of 269 reviews" "
Rating 8 - Good. 100 out of 269 reviews" "
Rating 6 - Okay. 58 out of 269 reviews" "
Rating 4 - Poor. 15 out of 269 reviews" "
Rating 2 - Terrible. 11 out of 269 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Lawrence

Bea Heritage building
Stayed 11 nights in Jan 2024

10/10 Excellent

Randal

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Lawrence

Stayed 1 night in Jan 2024

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
It was good value for the money. a bit loud on the main street...shower was more of a mist.
Stayed 2 nights in Dec 2023

10/10 Excellent

Dave

Stayed 1 night in Nov 2023

10/10 Excellent

Ms Lori, Balfour

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful at reception.
Stayed 1 night in Nov 2023

10/10 Excellent

Andrew

Stayed 1 night in Aug 2023

10/10 Excellent

YESENIA

Stayed 1 night in May 2023

10/10 Excellent

Alejandra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
El personal muy agradable y servicial, las habitaciones limpias y la alberca muy agusto. Un poco ruidoso por la zona, pero nada grave. Mis únicos comentarios es que al aire acondicionado tardaba mucho en enfriar la habitación y que el estacionamiento se paga aparte, es a través de un convenio con el estacionamiento de enfrente
Stayed 6 nights in May 2023

4/10 Poor

Carlos

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only good thing about this hotel is the location. Room was old and smelled dirty, the bathroom had an even worse smell all the time. Very noisy, you could hear people in the next rooms clearly. I was really expecting more. There are more options for the same price or less in Meridas downtowns with better installations and amenities.
Stayed 2 nights in Apr 2023

8/10 Good

Mechelle

Liked: Cleanliness, staff & service, property conditions & facilities
Staff where helpful.l & friendly. Beautiful original building with fan & air con & bottled water a bonus. Frequent load music at night from surrounding night clubs but I slept with ear plugs. The TV reception was not good, but the location to everything especially the Plaza was fantastic & I could walk everywhere 👍
Stayed 5 nights in Jan 2023

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and friendly staff.
Stayed 3 nights in Jan 2023

10/10 Excellent

Janet

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My first stay, but not my last. So convenient for food and shopping. I love being in Centro Historico. Price was right, too.
Stayed 4 nights in Dec 2022

10/10 Excellent

Victor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historical Hotel in the heart of Merida
Stayed 2 nights in Aug 2022

8/10 Good

Stanislaw

Stayed 1 night in Jul 2022

6/10 Okay

FLORENCE

Liked: Cleanliness
Property is well located for exploring the area around the Cathedral. Plenty of restaurants, shops, convenience stores within a few blocks. Very helpful if you can speak a bit of Spanish. There is no elevator but you can request a lower floor if stairs are an issue.
Stayed 4 nights in Jun 2022

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Other similar places are better
I booked the basic double room and got one of the two rooms next to the pool. I suspect the rooms on the upper floors are probably nicer after reading other reviews, but my room definitely had the mustiness that others wrote about, and any the noise of kids using the pool were definitely noticed through the not very well sealed door and windows. Staff were friendly but large parts of the public area were closed off due to covid, so it's hard to say what a full experience of the place could be like. However, based on stays at nearby similar places, I think I'd definitely go back to those before I came back here.
Stayed 5 nights in Jan 2022

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and very helpful staff.
Stayed 4 nights in Jan 2022

8/10 Good

Nagelly bello

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mucho ruido en la calle al rededor del hotel. Todo el tiempo
Stayed 1 night in Jan 2022

4/10 Poor

Janina

Liked: Cleanliness
Disliked: Room comfort
Great location but good luck sleeping
The hotel has a great location (right in centre of Merida) and there is a charm to the old building, however our room was basically connected with the next as there was gaps between the wall and the ceiling. This meant that we could hear everything happening in the room next to us as if they were in the room with us. We had to ask them to be quiet as we couldn’t sleep. Not really their fault as they were just enjoying their room, thinking it was actually private. Also the swimming pool is open till 10.30pm with screaming kids till then. With the way the hotel is built you may, like us, get a room just over the pool. If you are an early sleeper this hotel is NOT for you.
Stayed 1 night in Dec 2021

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, convenient and close
Super convenient, close to centro and many good restaurants. Hotel was clean and accommodations were perfect. Staff was understanding of,our limited spanish.
Stayed 1 night in Dec 2021

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, location, location
Excellent option. Great location, near the cathedral in the midst of everything. Very friendly staff. Really enjoyed my stay at Reforma. Room has everything needed, hot water, fresh towels, AC, TV, Netflix etc.
Stayed 3 nights in Aug 2021

10/10 Excellent

Herbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historical charm
Hotel was clean and neat with good service. The hotel's best part is the inner courtyard where all the rooms are clustered.The hotel people speak little english but enough to communicate.Hotel is in the heart of activity with lots of restaurants nearby. I enjoyed it so much that i extended my stay
Stayed 5 nights in Feb 2021

8/10 Good

Luis, Guadalajara

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Location, location, location. Clean. WiFi in the rooms need improvement.
Stayed 1 night in Nov 2020

10/10 Excellent

Brooke, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in the heart of Merida.
The hotel felt like home after the first day. Friendly staff and convenient amenities. The hotel itself was located near two different amazing parques/centros (parks/centers) which was very nice.

8/10 Good

STY, Arkansas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel -great location -helpful staff
I spent almost a week relaxing in the hotel and exploring the historic downtown area. I was assisted in all of my activities and excursions by a friendly and always ready to help staff.

8/10 Good

andrea, denver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, superb value
Great trip to Merida to experience local lofestyle, culture and local activity and food

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great staff!
Needs mattress upgrades...Lots to see nearby...Helpful staff.Close to Plazas.

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Nice hotel, great location in Centro Historica. Great helpful staff. Rooms are in need of a little tlc but very clean

4/10 Poor

Deborah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is in a wonderful location but I'd stay elsewhere. The hotel has fantastic bones but needs updating

8/10 Good

Gaetan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy Bien
Convenient room at 5 min by walk from the center of Merida which mean that you have access to all bars and restaurant in the old colonial city. Good to go

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was cheap and it shows very tired and worn.
Staff were helpful.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Abril Marcela

Liked: Cleanliness
Conveniently located
People at the hotel are very nice and helpful. Is an old property, but conveniently located in the center of the city. The ambiance at the hotel is tranquil, guests are respectful.

8/10 Good

Xiaowei, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcomed by friendly staff, and led me to my room on the 4th floor. Its location is great, close to any places in town. The building itself is a little bit outdated but it's ok. for this price, great value!

8/10 Good

Johnny, Downey, United States of America

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome centro
Hotel is beautiful. Foliage everywhere you turn. Beautiful, simple and what I was expecting for a city center colonial hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Walking distance to downtown Merida
It was great, breakfast, wifi and parking included made my stay confortable and easy.

8/10 Good

maria

Liked: Staff & service
great people and closed to town

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hotel Reforma Review
Wifi signal did not reach our room # 138. Provided code and when tried I got Unable to authenticate. I had to go to the lobby each time I needed online access. Worst part was when toilet overflowed to shower area when flushed. It was bad. Good part is that they offered to move me to another room. Another aspect I did not like about my experience was when we went for our "continental" breakfast. It was included during our stay, but when my wife went for (literally) one more slice of toast she was told "It is only one serving per guest" The hotel has it's charm but it is in need of an update as the facilities seem old and outdated. Specially in the restroom department. The staff was nice and pleasant.

10/10 Excellent

Hope, Kiama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here! Great hotel with great staff!
It was the best place we stayed in all of Mexico. It was the same price if not a bit cheaper than a hostel, but it was a hotel in a gorgeous old mansion, with a pool, massive shower, rooms had A/C and fans and lovely breakfast was served in a beautiful leafy courtyard. When I checked out I left my iPad in the room by mistake under some magazines. I returned the next day in a panic! But the iPad was returned to me by a manager. So the staff (including the cleaners) are very honest. It really should be a 3.5 star hotel, not a 2.5 star.

8/10 Good

like travel, US

Liked: Cleanliness, staff & service
nice hotel
The location is very convenient to any where. The price is pretty nice too. The room is a little bit small, but still worth what we paid. Nice one again.

6/10 Okay

barb, nanaimo b.c.

old hotel near centro plaza
old hotel, good for people looking for a reasonably priced hotel in the central area near the central plazas. beds were comfortable,breakfast server was snarly, sorry we didn`t speak spanish.nice pool, nice old spansh touches..

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
Close to the main zocala.
Okay hotel. Our room was next to reception so it was noisey in am. Friendly staff at breakfast. They have peanut butter too! Had a great tour of cuzama cenotes and horse cart ride around town. Lots of stores!

6/10 Okay

Verified traveler

Liked: Staff & service
Great location. Centro Merida.
Wonderful place to stay and see a lot if passing through town .

4/10 Poor

Nikolajs

Disliked: Cleanliness, property conditions & facilities, room comfort
We found other people hair on pillowcases, looks like they never change them.

10/10 Excellent

Antoine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel. Nice place!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel for the value. Charming building. Close to lots of night time activities in plazas. Was there alone and felt safe walking around in evenings.

6/10 Okay

Aaron , NZ

Liked: Cleanliness
Disliked: Property conditions & facilities
+ves location -ves shower (cold water, no pressure
Nice hotel esp. for the price and location. Not all rooms have a grounded power socket so be sure to get one that does otherwise you'll need to charge gadgets in dining area. Shoes left beside pool went missing but that could happen anywhere. Cold showers with zero water pressure in my room on level 4. Good Wifi.

10/10 Excellent

Travel100000

Liked: Cleanliness, staff & service, room comfort
Absolutely fine
Great value and experience in a historic house with friendly staff and central location, safe and clean

8/10 Good

Jess , Sydney australia

Liked: Cleanliness, staff & service, room comfort
Perfect location
I thought this hotel was so beautiful. The staff were friendly but their English wasn't great. Our room was away from the central area which made it quieter but the walls are thin and you can hear everything. We enjoyed the pool oasis which we used everyday when the heat became too much. The hotel is right in the heart of the city with markets up the road on the weekend and a great bar/restaurant across the road called Panchos.