Ratings based on 260 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Baja

Went on vacation

Posted Dec 3, 2014
When we got to the hotel our reserved king size became 2 smaller beds. We stayed 5 night basically because of the group we were with. First we reserved 3 nights and they tried to force an upscale of 45 x night. We had to reserve by internet again in the last day for 2 more nights because the tariffs were too high at the front desk. I was paying in advance. When we were checking out they came up with a $ difference. We were first in room 319 with large room and large bath, on the last 2 nights in room 303 ehich is much smaller in bedroom and bath. People in service were very nice and the food is very good. I believe they are overpriced.
4 out of 5
Recommended
for Everyone
by A verified traveler

Muy buena esta el hotel muy centrico

Posted Nov 17, 2014
Pros: La comida
Cons: Modernisarlo ya se ve antiguo tv baños camas etc
Location: Muy cerca del centro y las haciendas son un paseo muy bueno
Fue buena los restaurantes son muy buenos le falta algun bar con mucica
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ontario, Canada

We would recommend.

Posted Nov 9, 2014
Pros: Everything
Excellent staff went above and beyond and spoke English to compliment my Spanglish
4 out of 5
Recommended
for Couples
by A verified travelerfrom australia

Great hOTEL

Posted Nov 8, 2014
Pros: Very clean and lovely staff
Location: little far from centre of town to walk but taxis are readily available from the hotel and really cheap.
Great Hotel, Absolutely beautiful. Staff lovely, cleaning staff were fantastic, they noticed i had a cold and left me an extra box of tissues that i thought was lovely. Would definitely stay here again. They helped with some great day trips and transport too.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel muy céntrico con muy buena atención

Posted Nov 3, 2014
Pros: Servicio
Cons: La limpieza del piso del fitness center que estaba un poco polvoso
El Hotel está muy céntrico, con buenas instalaciones, limpio y sobre todo muy buen servicio. El personal es muy amable y resuelven tus necesidades de inmediato. Excelente calidad.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom toluca

Hermoso lugar. Muy elegante

Posted Nov 2, 2014
Bellas instalaciones y un trato excepcional muuuy recomendable!! Espero regresar
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

Great place to stay.

Posted Oct 9, 2014
Staff was very helpful. Since this was a business trip. I needed help and they did. Then for the day I did get off. They helped there as well.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 9, 2014
Great remodeled Hotel do not miss The Tapas Restaurany Amuze
3 out of 5
by A verified travelerfrom mex df

El robo de estancia

Posted Sep 29, 2014
1.- el check in 3. pm y el check out del dia siguiente.. 12 hrs del dia.. le quitan a la estancia 3 hrs.. no son 24 hrs en realidad. 2.-las camas son duran y viejas. 3.- Baño con inmobiliario viejo 4.- puerta del pasillo.. muy delgada y se escucha ruido del pasillo exterior al interior de la habitacion
4 out of 5
Recommended
for Business Travelers
by Arturo Buendiafrom monterrey N.L.

felicidades

Posted Sep 17, 2014 on Hotels.com
Responden excelente a lo esperado x el cliente. Por comentarios de otros congresistas, hospedados en otros hoteles, el nuestro es mejor Y el servicio de uds. Excelente.. Muchas gracias....