Ratings based on 268 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel por una noche

Posted Jan 25, 2015
Para haberme hospedado una sola noche puedo decir q el hotel es muy bonito aunque mi habitación olía mucho a cigarro y el botones al q le pedí mi auto fue muy prepotente. Gracias
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jan 9, 2015
A very good food, attention and environment. However the rooms do not have enough sunlight
3 out of 5
by A verified travelerfrom north carolina

Basic

Posted Dec 31, 2014
Okay location in city. Noisey room. Hard beds.
3 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Basel, Switzerland

good location for transport in and out of Merida

Posted Dec 31, 2014
Pros: the location is great; club rooms have a nice deal for breakfast/happy hours
Cons: /
Location: the hotel location is excellent for ground transportation in and our of Merida, and around town; it is however not that close to the historical center
our room was not renovated, so it had the basic comforts, but it was somewhat out of date the hotel location is excellent for ground transportation in and our of Merida, and around town; it is however not that close to the historical center, and the hotel design is non-descript
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Baja

Went on vacation

Posted Dec 3, 2014
When we got to the hotel our reserved king size became 2 smaller beds. We stayed 5 night basically because of the group we were with. First we reserved 3 nights and they tried to force an upscale of 45 x night. We had to reserve by internet again in the last day for 2 more nights because the tariffs were too high at the front desk. I was paying in advance. When we were checking out they came up with a $ difference. We were first in room 319 with large room and large bath, on the last 2 nights in room 303 ehich is much smaller in bedroom and bath. People in service were very nice and the food is very good. I believe they are overpriced.
4 out of 5
Recommended
for Everyone
by A verified traveler

Muy buena esta el hotel muy centrico

Posted Nov 17, 2014
Pros: La comida
Cons: Modernisarlo ya se ve antiguo tv baños camas etc
Location: Muy cerca del centro y las haciendas son un paseo muy bueno
Fue buena los restaurantes son muy buenos le falta algun bar con mucica
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ontario, Canada

We would recommend.

Posted Nov 9, 2014
Pros: Everything
Excellent staff went above and beyond and spoke English to compliment my Spanglish
4 out of 5
Recommended
for Couples
by A verified travelerfrom australia

Great hOTEL

Posted Nov 8, 2014
Pros: Very clean and lovely staff
Location: little far from centre of town to walk but taxis are readily available from the hotel and really cheap.
Great Hotel, Absolutely beautiful. Staff lovely, cleaning staff were fantastic, they noticed i had a cold and left me an extra box of tissues that i thought was lovely. Would definitely stay here again. They helped with some great day trips and transport too.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel muy céntrico con muy buena atención

Posted Nov 3, 2014
Pros: Servicio
Cons: La limpieza del piso del fitness center que estaba un poco polvoso
El Hotel está muy céntrico, con buenas instalaciones, limpio y sobre todo muy buen servicio. El personal es muy amable y resuelven tus necesidades de inmediato. Excelente calidad.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom toluca

Hermoso lugar. Muy elegante

Posted Nov 2, 2014
Bellas instalaciones y un trato excepcional muuuy recomendable!! Espero regresar