Ratings based on 313 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom California

Dated Hotel, Needs Complete Renovation

Posted May 21, 2015
Pros: The service was good and the staff friendly but there is little they could do to fix the problems of this hotel.
Cons: Just about everything you could imagine. When people pick a Hyatt hotel, they expect a certain minimum level of acommodations.
Location: Location was good.
This hotel does not deserve the Hyatt name. I have stayed at Best Western and Holiday Inns that were much nicer than this hotel. The rooms were small and dated. The bathroom was inadequate in every respect. The towels in the room and at the pool were threadbare. There were not enough electrical outlets in the room and the couple that were there were inconveniently placed. The food at the hotel was medicore at best. It is certainly not a place that Expedia should recommend to travelers and the Hyatt chain would be appalled to see this hotel and how dated it has become in comparison to hotels in the area of a similar type. All of the rooms were basically the same, and even the upgraded rooms (which we looked at to see if it were worth a change in rooms) were exactly the same with the same problems. The hotel needs a complete renovation from top to bottom but I think it would probably make more sense to build a completely new one.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ciudad de Mexico

El servicio es bastante bueno

Posted May 15, 2015
El personal es muy amable, las instalaciones son agradables y esta bien ubucado
5 out of 5
Recommended
for Everyone
by A verified travelerfrom DISTRITO FEDERAL

placentera tranquila enviadiable

Posted May 12, 2015
Pros: TODO
Location: FUI SOLO DE FIN DE SEMANA A UNA BODA
DESAYUNO EXQUISITO , TRANQUILIDAD , LOBBY EXCELENTE, HABITACION BIEN, PERSONAL AMABLE , SERVICIAL,
4 out of 5
Recommended
for Everyone
by A verified traveler

Mérida desde el piso 8

Posted Apr 10, 2015
Pros: La mayoría del personal siempre tiene buena actitud y disponibilidad.
Cons: Las habitaciones y pasillos. Los baños generales
Location: Muy bien ubicado para conocer el centro de Mérida y sus alrededores, las casas del paseo Montejo están a la mano
Buen servicio del personal, esta siempre atento y ofrecen siempre opciones para atender tus necesidades servicio a cuartos y mostrador muy bueno. En la alberca no tanto debido a que hay poca gente atendiendo) . El hotel deja un mal sabor de boca, en las instalaciones en cuartos se ven y están viejas no funcionan las conexiones para luz, si se va la luz en el hotel no funciona la planta de emergencia y se bloquean los elevadores dejando solo uno en servicio (por lo menos así fue en mi caso) nosotros tuvimos que utilizar el elevador de servicio y no se lo recomiendo a nadie este viaje, algunos sensores contra incendio de humo por lo menos en el piso 8 y piso 3 no funcionan y no dudo que en otros pisos sea lo mismo.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Manchester UK

Excellent hotel In Merida City Centre

Posted Mar 18, 2015
Pros: The whole experience
Cons: Keep doing what you are doing
Location: Was in business and did not see much of Merida
Was so very pleased with this hotel, very modern clean and presentable. Food is cooked in front of you and the choice is excellent Waiters very friendly and courteous particularly young waiter with spectacles. took an interest in my visit and gave good recommendations on the food Swimming pool area again very clean and modern
5 out of 5
Recommended
for Everyone
by A verified travelerfrom São Paulo

Hotel muito bom com equipe excelente!

Posted Mar 18, 2015
Hotel muito bom, equipe maravilhosa e super atenciosa. Ótima localização! Instalação muito boa, o único problema é não poder abrir a janela e o ar condicionado ser muito forte, deixava o ar desligado e mesmo assim o quarto ficava frio.
2 out of 5
Recommended
for Couples
by Jaimefrom México, D. F.

De una ama de casa

Posted Feb 17, 2015 on Hotels.com
No había secadora de pelo, el baño no estaba limpio tenía polvo, la tina estaba tapada, el segundo día no teníamos toallas, tuvimos que pedirlas, la plancha no servía. La cama muy limpia. Todo lo demás muy bien, Soy la esposa del Arquitecto.
4 out of 5
Recommended
for Business Travelers
by Alfredofrom San Antonio

Nice hotel

Posted Feb 15, 2015 on Hotels.com
Great hotel, great location but rooms need an urgent renewal.
5 out of 5
Recommended
for Personal Event
by yeimy

This traveler left a rating score only Posted Feb 9, 2015 on Hotels.com
4 out of 5
Recommended
for Getaway With Friends
by sandrafrom GUADALAJARA, JAL.

UN VIAJE INOLVIDABLE

Posted Feb 5, 2015 on Hotels.com
MUCHAS GRACIAS POR TODAS SUS ATENCIONES, ESTUVIMOS MUY CONTENTOS Y PASAMOS UNOS DIAS INCREIBLES.