Ratings based on 114 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from New York
Great place to stay.Posted Oct 9, 2014
Staff was very helpful. Since this was a business trip. I needed help and they did. Then for the day I did get off. They helped there as well.
for Everyoneby A verified traveler
Posted Oct 9, 2014
Great remodeled Hotel do not miss The Tapas Restaurany Amuze
for Everyoneby A verified traveler from Canada
Merida HyattPosted Aug 24, 2014
Pros: The cleanliness, the personable and helpful staff. There is a nice pool and exercise facility and having towels service is great.
Cons: Honestly not much although if I were to be very picky I'd say the lounge chairs at the pool could use an upgrade.
Location: The hotel is very convenient - not to far from the city square, a Walmart across the road and a Starbucks around the corner.
You typically can't go wrong with a Hyatt. My wife and I spent two night here during our trip to Merida and it was excellent. The room was very large, very clean and had all of the comforts one would expect from a Hyatt. The lobby lounge is beautiful and comfortable and was never over crowded. The hotel staff were extremely helpful and the valet service for our car was quick, organized and best of all - free.
Comment from Hotel Management
Aug 27, 2014 by Hyatt Regency Merida, Hotel Management
Dear Rick, Thank you so much for staying at the Hyatt Regency Merida and for your comments. We are glad to know you enjoyed your our hotel and our services. We are looking forward to seeing you soon. Best regads, Hyatt Regency Merida
by A verified traveler from Mexico City
Hotel worth it only for the staffPosted Jul 9, 2014
I will put this very direct: the only good about this hotel is the staff, all of them are great with smiles and happy to help, even the post stay service is very professional. The problems arose with the comfort and overall quality of the rooms: the bed/mattress is one of the worst I ever stayed and the room is very dated. The lobby is very comfortable though but I thinks is not a suitable place to spend the night, is it? LOL Thumbs up for the free WiFi which is something new in this property.
for Everyoneby A verified traveler
Good hotel in the heart of MeridaPosted Jul 9, 2014
Pros: The service and the breakfast.
Cons: The bathtub needs changing and I would change the carpet for a tile since they have a pool and often you come into the room kind of wet.
Location: It is near downtown and there are lots of things to do.
Overall, we enjoyed our stay in this hotel. I would just complain about the bathtub that needed changing (it was yellow). However, the service was excellent, breakfast was great and it was in the heart of Merida.
for Everyoneby A verified traveler from Los Angeles
Nice hotel in the heart of the cityPosted Jul 7, 2014
The restaurant was excellent. Overall it was a good experirence.
for Getaway With Friendsby Waranya from USA
Posted Jul 1, 2014 on Hotels.com
Very good , that's why I will back on July 3
Recommendedby Doug from Toronto
GreatPosted May 16, 2014 on Hotels.com
We had a great time at the Hyatt in Merida!
for Getaway With Friendsby Adriana Parra from Mc. Allen texas
Very goodPosted Apr 30, 2014 on Hotels.com
The hotel is very good and is in very good neighborhood, also has good service, the rooms are clear and confortable.
for Familiesby A verified traveler
Posted Apr 24, 2014 on Hotels.com