Ratings based on 326 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from V. M

Recomendar el hotel

Posted Jun 20, 2015
El lobby es una maravilla, y el restaurante muy bueno, pero las habitaciones están terrible, la tina un asco, las alfombras dan asco, no hay chanclas ni servibar, el aire hace demasiado ruido. La verdad es que no me atrevo a recomendarlo.
4 out of 5
Recommended
for Everyone
by A verified traveler from p

Agradable cerca de Montejo

Posted Jun 20, 2015
Falta mucho remodelar los baños y los muebles de los cuartos pero en general un muy buen hotel cómodo y el personal muy agradable.
1 out of 5
by A verified traveler from Tabasco, México

terrible e inesperado, no me dieron mi factura

Posted Jun 17, 2015
debieran advertir que no daran factura para comprobar viaticos
4 out of 5
Recommended
for Everyone
by A verified traveler

Muy agradable, cerca del paseo montejo.

Posted Jun 9, 2015
Me gusto mucho, tiene de todo y en especial la tina del baño, hoy en día no muchos hoteles aun cuentan con tinas en los baños y eso es una pena.
5 out of 5
Recommended
for Everyone
by A verified traveler from mexico, Df

Posted Jun 1, 2015
Pros: La atención del personal, bonitas instalaciones
Cons: Los colchones para dormir, mantenimiento a las puertas de las habitaciones
Location: Visita al centro de la Cd de Mérida, Chichen-Itzá, playa del Carmen, Puerto de Progreso, Valladolid. Experiencia muy agradable lugares excelentes
Buena aunque el mayor tiempo del día la pase afuera
4 out of 5
Recommended
for Families
by A verified traveler from Cd. del Carmen

Muy bien ubicado

Posted Jun 1, 2015
Pros: Las habitaciones del piso 18
Cons: Las instalaciones de la piscina, hacerlas mas grandes.
Location: Esta excelentemente ubicado a media cuadra del paseo Montejo
Los desayunos son excelentes, deberían de tener mayores y mejores instalaciones para piscina.
5 out of 5
Recommended
for Everyone
by A verified traveler from L

Hyatt

Posted May 24, 2015
Excelente estancia con las mejores instalaciones y el personal muy especializado
2 out of 5
by A verified traveler from California

Dated Hotel, Needs Complete Renovation

Posted May 21, 2015
Pros: The service was good and the staff friendly but there is little they could do to fix the problems of this hotel.
Cons: Just about everything you could imagine. When people pick a Hyatt hotel, they expect a certain minimum level of acommodations.
Location: Location was good.
This hotel does not deserve the Hyatt name. I have stayed at Best Western and Holiday Inns that were much nicer than this hotel. The rooms were small and dated. The bathroom was inadequate in every respect. The towels in the room and at the pool were threadbare. There were not enough electrical outlets in the room and the couple that were there were inconveniently placed. The food at the hotel was medicore at best. It is certainly not a place that Expedia should recommend to travelers and the Hyatt chain would be appalled to see this hotel and how dated it has become in comparison to hotels in the area of a similar type. All of the rooms were basically the same, and even the upgraded rooms (which we looked at to see if it were worth a change in rooms) were exactly the same with the same problems. The hotel needs a complete renovation from top to bottom but I think it would probably make more sense to build a completely new one.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ciudad de Mexico

El servicio es bastante bueno

Posted May 15, 2015
El personal es muy amable, las instalaciones son agradables y esta bien ubucado
5 out of 5
Recommended
for Everyone
by A verified traveler from DISTRITO FEDERAL

placentera tranquila enviadiable

Posted May 12, 2015
Pros: TODO
Location: FUI SOLO DE FIN DE SEMANA A UNA BODA
DESAYUNO EXQUISITO , TRANQUILIDAD , LOBBY EXCELENTE, HABITACION BIEN, PERSONAL AMABLE , SERVICIAL,