Ratings based on 88 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.0 Hotel condition
They paid and stayed.
for Everyoneby rc from san diego
Nice hotel to stay atPosted Oct 29, 2013
This is a great hotel to stay at and will stay again on my next visit to Merida as long as they reverse the charges on my credit card because you charge me (EXPEDIA) and the hotel charge me again. If
for Business Travelersby Traveling Jane from U.S.
Exceedingly disappointingPosted Oct 7, 2013
Pros: The hotel is clean. That is about it.
Cons: Inclusion of internet, friendlier staff, functioning elevators, clearer details in website description of what is ACTUALLY included in the hotel.
Location: The location is terrible if you are visiting as a tourist. There is a convenience store nearby, and a taxi stand that you will need to make use of.
I JUST returned from a trip to Mérida. I was sincerely disappointed by this hotel, especially after having read so many good reviews. The hotel has an extravagant façade, but the room reflects NONE of this luxury. Further: First, only one elevator was working, so returning to my room was nearly always preceded by a 15 minute wait. Also, if you are dressed as a tourist (as opposed to formal wear), you will be treated with impatience and unfriendliness. If you are unfamiliar with the area, you will find out that this hotel is much further from the city center plazas, travel bus stations and car rentals than what is advertised, such that taxi service is constantly necessary to get anywhere. Finally, and the worst of all, is that THIS HOTEL CHARGES AN EXTRA THIRTEEN US DOLLARS PER DAY FOR USE OF THE INTERNET. I wish that I could have had more time to look into a place that would have suited my needs as a new visitor to the area better.
for Everyoneby Hugo from Miami
A place with all the comfort in the center of townPosted Sep 23, 2013
Pros: central, comfortable
Cons: the areas of construction should be obscured from guests
Location: colonial spanish backdrop, and your in the center. plenty of good local music, restaurants, coach rides and local art
short and sweet, very pleasant employees, comfortable room, great restaurant
for Everyoneby A verified traveler
good locationPosted Sep 4, 2013
Cons: floors in rooms areas - with marble looks really dirty
The hotel was under renovation and had only partial services
for Everyoneby Krishna from Columbia , SC
Nice Hotel , Very nice people in receptionist .Posted Aug 28, 2013
Pros: Room Service is really good . Receptionist people boys and girls are so king are really very helpful .
Location: Location is really good . Located in prime area , Just opposite to ADO Bus stand Opposit Chillis restaurant .Just 4 KM from Downtown.
Hyatt Hotel in Merida ,Mexico is the hotel which i have stayed. The hotel is really very nice , people working in Hotel , in the receptionist girls and boys are realy very very Kind and very helping in nature . I will recommend every one to vist the Hyatt hotel in Merida . Food is also good. I would say 5/5 . All Good .
for Business Travelersby A verified traveler
Hyatt Merida Yucatan ExperiencePosted Aug 24, 2013 on Hotels.com
The hotel was under remodelation. This is only concern. The rest of my experience was perfect¡¡¡¡ I recommend this Hotel....
for Getaway With Friendsby Loren from Houston
Pillow talkPosted Aug 15, 2013 on Hotels.com
More than one person that we spoke with said the hotel was great, except for the pillows. Most of the hotels I have stayed at of this caliber hotel have a pillow selection from soft to firm. Something for you to consider.
for Everyoneby mickey from Halifax, NS, Canada
Quality hotelPosted Jul 8, 2013
Pros: Favourite things were the bed, the restaurant was amazing and staff were very helpful
Cons: Pool under construction
Location: excellent location
The hotel was great, the service was excellent. Just a small bit of construction, but that's to be expected for improvements. The room was very very nice and exceptionally clean and modern. Excellent hotel.
for Everyoneby Bert from Miami
Nice stay, good hotelPosted Jul 2, 2013
We enjoyed our stay, the room are very clean, well maintained, good size. The staf was very helpful, the location is excellent. I would stay again.
Recommendedby A verified traveler
Not Top of the LIne Hyatt ExperiencePosted Jul 2, 2013 on Hotels.com
Unfortunately during our stay, the pool was being completey remodeled. It would be great if hotels could tell their guests this kind of information in advance. At any rate, I was not impressed with other aspects of the hotel, as they do not match the expection one would have of a Hyatt property.