Ratings based on 120 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
87% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Couples
by A verified travelerfrom australia

Great hOTEL

Posted Nov 8, 2014
Pros: Very clean and lovely staff
Location: little far from centre of town to walk but taxis are readily available from the hotel and really cheap.
Great Hotel, Absolutely beautiful. Staff lovely, cleaning staff were fantastic, they noticed i had a cold and left me an extra box of tissues that i thought was lovely. Would definitely stay here again. They helped with some great day trips and transport too.
5 out of 5
for Everyone
by A verified travelerfrom New York

Great place to stay.

Posted Oct 9, 2014
Staff was very helpful. Since this was a business trip. I needed help and they did. Then for the day I did get off. They helped there as well.
5 out of 5
for Everyone
by A verified traveler

Posted Oct 9, 2014
Great remodeled Hotel do not miss The Tapas Restaurany Amuze
5 out of 5
for Everyone
by A verified travelerfrom Canada

Merida Hyatt

Posted Aug 24, 2014
Pros: The cleanliness, the personable and helpful staff. There is a nice pool and exercise facility and having towels service is great.
Cons: Honestly not much although if I were to be very picky I'd say the lounge chairs at the pool could use an upgrade.
Location: The hotel is very convenient - not to far from the city square, a Walmart across the road and a Starbucks around the corner.
You typically can't go wrong with a Hyatt. My wife and I spent two night here during our trip to Merida and it was excellent. The room was very large, very clean and had all of the comforts one would expect from a Hyatt. The lobby lounge is beautiful and comfortable and was never over crowded. The hotel staff were extremely helpful and the valet service for our car was quick, organized and best of all - free.
Comment from Hotel Management
Aug 27, 2014 by Hyatt Regency Merida, Hotel Management
Dear Rick, Thank you so much for staying at the Hyatt Regency Merida and for your comments. We are glad to know you enjoyed your our hotel and our services. We are looking forward to seeing you soon. Best regads, Hyatt Regency Merida
5 out of 5
by russfrom lima

Good Hotel close to Centre of Merida

Posted Aug 21, 2014 on Hotels.com
If you want a good international class hotel close to the centre you cant do much better. Rooms are good, food is good and its quite reasonable.Wifi works fine.
5 out of 5
by Ochoafrom San Diego

Ochoa Aug 2014 Stay

Posted Aug 19, 2014 on Hotels.com
I loved the hotel, nice, clean, Amenities, restaurants, etc... beds could use some updating, a little too stiff. Highly recommend
4 out of 5
by Alvarezfrom Riverside

Hyatt Merida Mexico

Posted Aug 18, 2014 on Hotels.com
Enjoyed our stay. Hotel is clean and great service. Enjoyed the variety of food items during breakfast buffet. The pool area is great. WiFi connection is slow and beds are hard.
5 out of 5
by Juliofrom Houston

Nice hotel

Posted Aug 11, 2014 on Hotels.com
Nice hotel, the pool area is big and the rooms are comfortable
5 out of 5
for Families
by Claudiafrom Maryland

Great Staff

Posted Jul 24, 2014 on Hotels.com
Everything was really nice, but the staff in particular was great! From the check-in to the concierge who recommended beautiful "cenotes" they were all really helpful and friendly.
3 out of 5
by A verified travelerfrom Mexico City

Hotel worth it only for the staff

Posted Jul 9, 2014
I will put this very direct: the only good about this hotel is the staff, all of them are great with smiles and happy to help, even the post stay service is very professional. The problems arose with the comfort and overall quality of the rooms: the bed/mattress is one of the worst I ever stayed and the room is very dated. The lobby is very comfortable though but I thinks is not a suitable place to spend the night, is it? LOL Thumbs up for the free WiFi which is something new in this property.