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Reviews of Villa Mercedes Merida, Curio Collection by Hilton

4 out of 5
Villa Mercedes Merida, Curio Collection by Hilton
Av. Colon 500, Colonia Centro, Mérida, YUC

Reviews

8.8

Excellent

Rating 10 - Excellent. 419 out of 748 reviews" "
Rating 8 - Good. 214 out of 748 reviews" "
Rating 6 - Okay. 72 out of 748 reviews" "
Rating 4 - Poor. 27 out of 748 reviews" "
Rating 2 - Terrible. 16 out of 748 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ilyana

Liked: Cleanliness, staff & service, property conditions & facilities
Definitely recommend
Stayed 4 nights in Mar 2024
Response from Michelle on Apr 1, 2024
Muchas gracias por tomarse el tiempo para calificar su estancia con nosotros. Esperemos tenerlo pronto de nueva cuenta para brindarle la atención y servicio que se merece.

6/10 Okay

Ruben

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Alison on Mar 27, 2024
Agradecemos mucho el que se haya tomado el tiempo para responder nuestra encuesta de servicio. Para nosotros es de suma importancia los comentarios que nos hacen llegar, ya que nos permiten mejorar día a dia. Haremos todo lo posible por continuar haciendo lo que nos apasiona, esperando mejoremos y la siguiente ocasión que nos visite, salga aun más satisfecha.

10/10 Excellent

Karina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our second stay and it was great other than the gym was closed during our stay. The gym was under maintenance. We will definitely be back.
Stayed 7 nights in Feb 2024
Response from Michelle on Feb 19, 2024
Muchas gracias por tomarse el tiempo para calificar su estancia con nosotros. Esperemos tenerlo pronto de nueva cuenta para brindarle la atención y servicio que se merece.

4/10 Poor

Norma P

Liked: Staff & service
Disliked: Property conditions & facilities
We were traveling with service dog and were not very happy about how we were treated in this hotel. I don't recommend this property to anyone traveling with service animals.
Stayed 3 nights in Jan 2024
Response from Michelle on Jan 31, 2024
Thank you for sending us your feedback, we are very sorry that your experience while you were our guest was not satisfactory.Let me inform you that your notes and comments have already been shared with all of our hotel team members and we are taking the necessary actions to correct the flaws mentioned in your feedback, thank you very much for helping us to be better.

8/10 Good

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The lobby and the restaurants are decently decorated, the staff was very friendly. The rooms are clean but the furniture and everything are very outdated. I did not see that coming from a Curio by Hilton property .
Stayed 2 nights in Jan 2024
Response from Michelle on Jan 31, 2024
Muchas gracias por tomarse el tiempo para calificar su estancia con nosotros. Esperemos tenerlo pronto de nueva cuenta para brindarle la atención y servicio que se merece.

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only one complaint they made buy a towel the was dirty and didn’t even try to wash it. Got home and washed it came perfectly clean. Everything else was perfect! Awesome friendly staff.
Stayed 4 nights in Jan 2024
Response from Michelle on Jan 31, 2024
Muchas gracias por tomarse el tiempo para calificar su estancia con nosotros. Esperemos tenerlo pronto de nueva cuenta para brindarle la atención y servicio que se merece.

10/10 Excellent

Cristo

Stayed 7 nights in Jan 2024
Response from Michelle on Feb 15, 2024
Muchas gracias por tomarse el tiempo para calificar su estancia con nosotros. Esperemos tenerlo pronto de nueva cuenta para brindarle la atención y servicio que se merece.

10/10 Excellent

Lori

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was nice and large with tasteful decor. Bed was comfortable. Washroom had nice warm shower and lots of vanity room. Staff was friendly and helpful. We never used the pool or dinning areas but they looked clean and classy!
Stayed 3 nights in Jan 2024
Response from Michelle on Jan 31, 2024
Muchas gracias por tomarse el tiempo para calificar su estancia con nosotros. Esperemos tenerlo pronto de nueva cuenta para brindarle la atención y servicio que se merece.

10/10 Excellent

Donaldo, Fort Lauderdale

Traveled with group
Stayed 4 nights in Jan 2024
Response from Michelle on Jan 31, 2024
Muchas gracias por tomarse el tiempo para calificar su estancia con nosotros. Esperemos tenerlo pronto de nueva cuenta para brindarle la atención y servicio que se merece.

4/10 Poor

sean

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The good things about this hotel are that the room is big and the bed is comfortable. However, I wouldn’t stay here again for the following reasons: 1. The room we had was joined to another room and only separated by a door. This meant we could hear everything from the next room and were woken up multiple times. Staff moved us to another room the following day. But the new room had the same issue, it was joined to another room and separated by a door with the same issue. They had no other rooms available for the rest of our stay. I can only suspect that all their King rooms are the same. To make matters worse, this new room had lots of random mechanical type noises in the ceiling/walls so we couldn’t sleep. We had to use earplugs. 2. As other reviews have mentioned, this hotel is in need of a make over. Both rooms we had had paint peeling off the walls. Lamp shades ripped and damaged. Mould around the bathroom doors. In our second room the bathroom door handle was disconnected. 3. There is no fresh air getting to the room as there are no windows or doors that can be opened (sliding doors locked by staff for security reasons apparently.) Overall, we didn’t enjoy our stay and it ruined our time in Mérida due to lack of sleep and comfort. It seems that they have tried to make the lobby area look nice but the actual rooms aren’t comfortable.
Response from Michelle on Jan 31, 2024
Thank you for sending us your feedback, we are very sorry that your experience while you were our guest was not satisfactory.Let me inform you that your notes and comments have already been shared with all of our hotel team members and we are taking the necessary actions to correct the flaws mentioned in your feedback, thank you very much for helping us to be better.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place to stay in Merida.
Stayed 1 night in Jan 2024
Response from Michelle on Jan 31, 2024
Muchas gracias por tomarse el tiempo para calificar su estancia con nosotros. Esperemos tenerlo pronto de nueva cuenta para brindarle la atención y servicio que se merece.

8/10 Good

Arnold

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Michelle on Jan 31, 2024
Muchas gracias por tomarse el tiempo para calificar su estancia con nosotros. Esperemos tenerlo pronto de nueva cuenta para brindarle la atención y servicio que se merece.

10/10 Excellent

Joana

Liked: Cleanliness, staff & service
Nice and clean
Stayed 1 night in Dec 2023
Response from Michelle on Jan 31, 2024
Muchas gracias por tomarse el tiempo para calificar su estancia con nosotros. Esperemos tenerlo pronto de nueva cuenta para brindarle la atención y servicio que se merece.

6/10 Okay

Bernice, Sahuarita

Liked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Alison on Jan 31, 2024
Muchas gracias por tomarse el tiempo para calificar su estancia con nosotros. Esperemos tenerlo pronto de nueva cuenta para brindarle la atención y servicio que se merece.

10/10 Excellent

Evangelina

Stayed 1 night in Dec 2023
Response from Michelle on Jan 31, 2024
Muchas gracias por tomarse el tiempo para calificar su estancia con nosotros. Esperemos tenerlo pronto de nueva cuenta para brindarle la atención y servicio que se merece.

2/10 Terrible

Marlon V.

Disliked: Cleanliness, amenities, property conditions & facilities
Nothing. This placenos awful, unsafe, old, dated and the AC does not work, which created a dangerous, unsafe environment for someone who has a heart condition. This was a dangerous place.
Stayed 4 nights in Nov 2023
Response from Michelle on Nov 24, 2023
Thank you for sending us your feedback, we are very sorry that your experience while you were our guest was not satisfactory.Let me inform you that your notes and comments have already been shared with all of our hotel team members and we are taking the necessary actions to correct the flaws mentioned in your feedback, thank you very much for helping us to be better.

10/10 Excellent

Kota

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Michelle on Nov 21, 2023
Muchas gracias por tomarse el tiempo para calificar su estancia con nosotros. Esperemos tenerlo pronto de nueva cuenta para brindarle la atención y servicio que se merece.

10/10 Excellent

KEdretha

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel’s lobby is stunning. I loved walking in to the view of the pool. The staff was very nice, helpful, and fluent in English. They are only a block away from Paseo de Montejo and maybe 2.5 blocks from the Monumento a La Patria. It was very easy to catch a taxi out front for going to the central area of the city. Walking is also an option from this hotel if you like the scenic route. I really enjoyed my stay here and would absolutely book with them again.
Stayed 4 nights in Nov 2023
Response from Michelle on Nov 21, 2023
Thank you for this wonderful review. We are pleased to hear of the wonderful time you had during your stay. It would be a pleasure to welcome you again in the future.

10/10 Excellent

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Recomendado una y otra ves. La Suite es hermosa y grande. La alberca y los restaurantes deliciosos. Puedes caminar en la noche alrededor para disfrutas otras cosas y ir de compras. Regresare aquí para la próxima.
Stayed 1 night in Nov 2023
Response from Michelle on Nov 17, 2023
Muchas gracias por tomarse el tiempo para calificar su estancia con nosotros. Esperemos tenerla pronto de nueva cuenta para brindarle la atención y servicio que se merece.

10/10 Excellent

Miriam N Ramirez de

Stayed 5 nights in Nov 2023
Response from Michelle on Dec 5, 2023
Muchas gracias por tomarse el tiempo para calificar su estancia con nosotros. Esperemos tenerlo pronto de nueva cuenta para brindarle la atención y servicio que se merece.

10/10 Excellent

Irma, Lancaster

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing, attentive, staff all through out. Excellent customer service, quiet, peaceful, very clean! Would definitely stay again.
Stayed 3 nights in Nov 2023
Response from Michelle on Nov 13, 2023
We appreciate you taking the time to share your experience. We would be honored to welcome you back in the future.We are glad you enjoyed your time with us and had an exceptional experience.

6/10 Okay

Zulem

The lobby area is beautiful. However, the rooms need a much needed upgrade, the amenities are old. There was also a sewer smell in the restroom.
Stayed 4 nights in Nov 2023
Response from Michelle on Nov 8, 2023
Thank you for sending us your feedback, we are very sorry that your experience while you were our guest was not satisfactory.Let me inform you that your notes and comments have already been shared with all of our hotel team members and we are taking the necessary actions to correct the flaws mentioned in your feedback, thank you very much for helping us to be better.

8/10 Good

Antonio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena estancia nada más que el aire acondicionado no funcionaba bien y tuvimos mucho calor en la noche
Stayed 3 nights in Nov 2023
Response from Michelle on Nov 7, 2023
Muchas gracias por tomarse el tiempo para calificar su estancia con nosotros. Esperemos tenerlo pronto de nueva cuenta para brindarle la atención y servicio que se merece.

8/10 Good

Edith

Stayed 2 nights in Oct 2023
Response from Michelle on Nov 24, 2023
Muchas gracias por tomarse el tiempo para calificar su estancia con nosotros. Esperemos tenerlo pronto de nueva cuenta para brindarle la atención y servicio que se merece.

10/10 Excellent

Cinthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean and comfortable hotel
Nice hotel, nice breakfast! I recommend chilaquiles with cochinita pibil! They were awesome! Clean, confy bed. Spacious
Stayed 2 nights in Oct 2023
Response from Michelle on Oct 23, 2023
Thank you for this wonderful review. We are pleased to hear of the wonderful time you had during your stay. It would be a pleasure to welcome you again in the future.

4/10 Poor

Marco

Liked: Property conditions & facilities
Stayed 7 nights in Oct 2023
Response from Michelle on Oct 13, 2023
Buenas Tardes! Muchas gracias por tomarse el tiempo para opinar y calificar su estancia con nosotros. Lamentamos mucho la situación, ya se tomaron acciones para evitar que situaciones como esta vuelvan a ocurrir, esperamos que nos de la oportunidad de atenderle nuevamente y darle una experiencia diferente.

10/10 Excellent

Mario Alberto Rios

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 4 nights in Sep 2023
Response from Michelle on Oct 3, 2023
Muchas gracias por tomarse el tiempo para calificar su estancia con nosotros. Esperemos tenerlo pronto de nueva cuenta para brindarle la atención y servicio que se merece.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great place to stay.
Stayed 5 nights in Aug 2023
Response from Michelle on Sep 20, 2023
Thank you very much for your comments, we will continue to strive every day to give you the best attention, we hope to receive you again very soon!

10/10 Excellent

JHOMYLS, Euclid

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen ambiente, muy agradable el señor Milo de recepción 👍
Stayed 4 nights in Sep 2023
Response from Michelle on Sep 20, 2023
Thank you very much for your comments, we will continue to strive every day to give you the best attention, we hope to receive you again very soon!

10/10 Excellent

Roberto Isaac

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we staid a weekend and it was great, good in hotel restaurans and awesome pool
Stayed 2 nights in Aug 2023
Response from Michelle on Sep 7, 2023
We appreciate you taking the time to share your experience. We would be honored to welcome you back in the future.

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Michelle on Aug 17, 2023
Thank you for this wonderful review. We are pleased to hear of the wonderful time you had during your stay. It would be a pleasure to welcome you again in the future.

6/10 Okay

CARLOS

Traveled with family
Las camas muy chicas para dos personas. El estacionamiento para autos tiene malos olores. Esta muy bien ubicado. El cuarto limpio.
Stayed 1 night in Jul 2023
Response from Michelle on Jul 26, 2023
Muchas gracias por sus comentarios y tenga por seguro que tomaremos en cuenta sus recomendaciones para ajustar nuestro servicio. Lo esperamos pronto de regreso por esta su casa en Merida.

8/10 Good

Marco

Traveled with family
Liked: Room comfort
Hilton hotel not with great quality
Lack of following rules using pool besides not great quality in restaurants
Stayed 7 nights in Jul 2023
Response from Michelle on Jul 17, 2023
Thank you for sending us your feedback, we are very sorry that your experience while you were our guest was not satisfactory.Let me inform you that your notes and comments have already been shared with all of our hotel team members and we are taking the necessary actions to correct the flaws mentioned in your feedback, thank you very much for helping us to be better.

8/10 Good

Annie

Liked: Cleanliness, staff & service
El staff muy atento el lobby y restaurante y área de alberca muy bonito A las habitaciones les falta remodelación pero parece que ya lo van a hacer
Stayed 1 night in Jun 2023
Response from Michelle on Jun 6, 2023
Muchas gracias por tomarse el tiempo para calificar su estancia con nosotros. Esperemos tenerlo pronto de nueva cuenta para brindarle la atención y servicio que se merece.

10/10 Excellent

ARTURO, Sacramento

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in May 2023
Response from Michelle on May 27, 2023
Thank you for this wonderful review. We are pleased to hear of the wonderful time you had during your stay. It would be a pleasure to welcome you again in the future.

10/10 Excellent

Claudia María

Stayed 2 nights in May 2023
Response from Michelle on May 10, 2023
Agradecemos mucho el que se haya tomado el tiempo para responder nuestra encuesta de servicio. Para nosotros es de suma importancia los comentarios que nos hacen llegar, ya que nos permiten mejorar día a dia. Haremos todo lo posible por continuar haciendo lo que nos apasiona, esperando mejoremos y la siguiente ocasión que nos visite, salga aun más satisfecha.

10/10 Excellent

Luis

Stayed 1 night in Apr 2023
Response from Michelle on May 15, 2023
Agradecemos mucho el que se haya tomado el tiempo para responder nuestra encuesta de servicio. Para nosotros es de suma importancia los comentarios que nos hacen llegar, ya que nos permiten mejorar día a dia. Haremos todo lo posible por continuar haciendo lo que nos apasiona, esperando mejoremos y la siguiente ocasión que nos visite, salga aun más satisfecho.

10/10 Excellent

Armando

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel.
Stayed 1 night in Apr 2023
Response from Ruby Tapia - Front Office Manager on Apr 24, 2023
Thank you very much for taking the time to share your comments with us. We are very glad you liked our hotel and hope to have the chance to have you again on your next visit to the city!Best Regards!

10/10 Excellent

Armando

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and service
Stayed 1 night in Apr 2023
Response from Ruby Tapia - Front Office Manager on Apr 24, 2023
Dear Armando,Thank you very much for taking the time to share your comments with us. Our great location allow our guests explore the beautiful White City from a very strategic place. We are glad you took advantage of this. The entire VM Family thank you for recognizing your service which we truly enjoy giving to all our guests.Next time you come to Merida, we will be very happy to be your hosts again!Greetings!

10/10 Excellent

Armando

Stayed 1 night in Apr 2023
Response from Michelle on Apr 18, 2023
Thank you for this wonderful review. We are pleased to hear of the wonderful time you had during your stay. It would be a pleasure to welcome you again in the future.

10/10 Excellent

Zujey

Stayed 3 nights in Mar 2023
Response from Michelle on Apr 7, 2023
Thank you very much for your comments, we will continue to strive every day to give you the best attention, we hope to receive you again very soon!

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Michelle on Mar 24, 2023
We appreciate you taking the time to share your experience. We would be honored to welcome you back in the future.

10/10 Excellent

Patrick

Stayed 2 nights in Feb 2023
Response from Michelle on Mar 15, 2023
Agradecemos mucho el que se haya tomado el tiempo para responder nuestra encuesta de servicio. Para nosotros es de suma importancia los comentarios que nos hacen llegar, ya que nos permiten mejorar día a dia. Haremos todo lo posible por continuar haciendo lo que nos apasiona, esperando mejoremos y la siguiente ocasión que nos visite, salga aun más satisfecho.

10/10 Excellent

William

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff and super service
Stayed 1 night in Feb 2023
Response from Hotel Villa Mercedes Curio Collection by Hilton on Feb 22, 2023
Thank you for your comments, we will continue to strive every day to give you the best attention, we hope to receive you again very soon!

2/10 Terrible

Steven

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel rooms were horrible, it was humid and muggy in the room. We had a puddle of water in the bathroom. Comforter and pillows were moist. We got food poisoning from their breakfast, it ruin our next stay in holbox. Disappointed for it being a Hilton.
Response from Michelle on Jan 13, 2023
Dear Mr Steven, Greetings, My sincerest apologies with regards to the issue at your previous stay at Villa Mercedes Merida. Thank you for sending us your feedback, we are very sorry that your experience while you were our guest was not satisfactory.Let me inform you that your notes and comments have already been shared with all of our hotel team members and we are taking the necessary actions to correct the flaws mentioned in your feedback, thank you very much for helping us to be better. I thank you for bringing this matter to our attention and we deeply apologize for this inconvenience and I would like to thank you for your ongoing loyalty and understanding.

6/10 Okay

Harvinder, Katy

Traveled with family and small children
Disliked: Property conditions & facilities
The Hotel was very well located near the heart of the city, however there was a damp smell in the room. In fact we even checked other room, but it was the same. That was a big let down for us. Facilities were ok and bfast buffet was good. However I feel there are other better properties besides it which might be better.
Response from Michelle on Dec 27, 2022
Thank you for sending us your feedback, we are very sorry that your experience while you were our guest was not 100 % satisfactory.Let me inform you that your notes and comments have already been shared with all of our hotel team members and we are taking the necessary actions to correct the flaws mentioned in your feedback, thank you very much for helping us to be better.

2/10 Terrible

Joaquin

Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible service. Terrible and overpriced food. Breakfast is NOT INCLUDED even if they tell you at check in that it is. The worst and most overpriced tepanyaki I’ve ever had. And finally THE WORST COFFE I’ve tasted in my life! Avoid this hotel at all cost. There are way better and more inexpensive options around the block.
Stayed 1 night in Oct 2022
Response from Michelle on Nov 1, 2022
Thank you for sending us your feedback, we are very sorry that your experience while you were our guest was not satisfactory.Let me inform you that your notes and comments have already been shared with all of our hotel team members and we are taking the necessary actions to correct the flaws mentioned in your feedback, thank you very much for helping us to be better.

10/10 Excellent

Jiménez

Stayed 2 nights in Aug 2022
Response from Hotel Villa Mercedes Curio Collection by Hilton on Aug 24, 2022
Buenas tardes, muchas gracias por tomarse el tiempo para calificar su estancia con nosotros. Esperemos tenerlo pronto de nueva cuenta para brindarle la atención y servicio que se merece.

8/10 Good

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2022

10/10 Excellent

dolores g

Traveled with family
Liked: Staff & service, property conditions & facilities
Todo perfecto
Stayed 4 nights in Aug 2022
Response from Hotel Villa Mercedes Curio Collection by Hilton on Aug 20, 2022
Buen día, muchas gracias por tomarse el tiempo para opinar y calificar su estancia con nosotros. Esperemos tenerlo pronto de nueva cuenta para brindarle la atención y servicio que se merece!